I was online checking flights when a window popped up on my screen saying my computer has been infected by 3 viruses: Backdoor, Adware, and Malware. Does Mac automatically send this alert or is it a program designed to gain access to my system?

I was online checking for flights when a window popped up on my screen saying my computer had been infected by 3 viruses: Backdoor, Adware, and Malware. Does Mac automatically send out this alert? The pop up has a "cleanup button", and is asking me to register some antivirus to enable a full cleanup. Is this really from Mac/Apple or from some entity trying to gain further entrance to my data? Can't seem to get assistance from Apple until 6 am. I am not computer savvy. PLEASE ADVISE!!!

Do not ignore this... it's malware, not a virus. Even if you didn't click on anything, make sure your Mac is free of malware.
Follow the instructions from the first two links.
http://www.fixkb.com/2011/05/remove-mac-protector.html
http://www.macrumors.com/2011/05/02/new-macdefender-malware-threat-for-mac-os-x/
And read here. http://www.reedcorner.net/guides/macvirus/
Never accept unsolicited offers from the internet.

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How can you get your music synced from iTunes to your iPod when a window pop ups on the screen saying"The iPod "Edward's iPod" cannot be synced. An unknown error occured (13019))?

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Message was edited by: edwardwashere

Try here:
iTunes: Error 13019 during sync

My computer has been infected with a Trojan Horse. It has completely taken over my Mac email account and was sending out malicious email to everyone in my address book. At the same time it infected my iPhone---I am no longer able to receive or send emai

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Beth
vu

Install ClamXav and run a scan with that. It should pick up any trojans.
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HT1918 I'm having some issues trying to change my account billing---I have a new debit card and i need to punch in the new number but when i go to edit my info itunes says my 'session has timed out.' i've logged in and out more than once. what's the probl

i'm having some issues trying to change my account billing---I have a new debit card and i need to punch in the new number but when i go to edit my info itunes says my 'session has timed out.' i've logged in and out more than once. what's the problem?

Try to change the credit information from your iphone or other ios device. Tap on settings > store > tap Apple ID > tap view account > tap payment information > change

TS1717 When trying to purchase a song, itunes comes back and says my ID has been disabled. I am signed in and I get emails.

When trying to purchase a song, itunes comes back and says my ID has been disabled. I am signed in and I get their emails.

It is very hard to contact live help unless you have Apple Care:
http://www.apple.com/support/contact/
Just to make sure you've followed the Express Lane this way (Account Management):
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When I go to send an email I get a message saying that it has been placed in the outbox because the email address does not allo relaying. This happens intermittently

When I want to send an email, I. Get a message saying that the email has been placed in the outbox because the email address that I am sending it to does not allow relaying? This is intermittent and often later the email is sent.

SEARCH!!!
http://lmgtfy.com/?q=iphone+server+does+not+allow+relaying

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In Firefox I did a search for Alaksen ( wildlife refuge). The search results were appropriate. Clicking on any site in the Google search diverted me to various commercial websites that were completely unrelated to Alaksen.

Try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* Malwarebytes - http://www.malwarebytes.org/mbam.php
* SuperAntiSpyware - http://www.superantispyware.com/
* Ad-Aware - http://www.lavasoft.com/products/ad_aware_free.php
* Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
* Spybot S&D - http://www.safer-networking.org/en/home/index.html
This link may also be of use - http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If the above malware scanners do not find any malware or can not clear it, you should consider posting in one of these forums for specialized malware removal help:
* http://forums.spybot.info/
* http://www.spywarewarrior.com/index.php
* http://forum.aumha.org/
* http://www.bleepingcomputer.com/forums/
* http://www.spywareinfoforum.com/

When I try to open a project it says that it has been saved with a newer version of premiere pro when I have the latest one...

this project was given to me by my work partner who works on adobe premiere pro cc but on a pc, i'm on a mac, is that the issue ?
thanks alot

Mac or PC are not the issue.
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Hello rachel167,
I would use this:
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Ensure you use every step.
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~Julian

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b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
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I was online checking flights when a window popped up on my screen saying my computer has been infected by 3 viruses: Backdoor, Adware, and Malware. Does Mac automatically send this alert or is it a program designed to gain access to my system?

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