I was previously using the free trial which expired, so i bought the software. However, it is not registering that i am now a member and keeps saying that my free trial has expired.

What do I do?

download the cc desktop app and sign in with the same adobe id used to subscribe:  Download Adobe Creative Cloud apps | Free Adobe CC trial
if you still see that problem, uninstall your trial and install using the cc desktop app.

Similar Messages

  • Hello, I am getting a Kern Protection failure error message when trying to start up my Olympus DSS Player dictation software.  I have been using the software without issue for years until last month. I have uninstalled and reinstalled the software.

    Hello, I am getting a Kern Protection failure error message when trying to start up my Olympus DSS Player dictation software.  I have been using the software without issue for years until last month. I have uninstalled and reinstalled the software and don't recall installing any new software before the issue began.
    Any help would be greatly appreciated, I will post the error message below. Thanks.
    Process:    
    DSS Player [186]
    Path:       
    /Applications/DSS Player/DSS Player.app/Contents/MacOS/DSS Player
    Identifier: 
    com.olympus.DSSPlayerV7
    Version:    
    7.4.0 (0.1)
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [98]
    Date/Time:  
    2013-11-23 11:44:03.999 +1100
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:     
    209192 sec
    Crashes Since Last Report:      
    4
    Per-App Interval Since Last Report:  273602 sec
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                 
    EDE95D54-CA0A-4ABC-8241-167C27AAFC1D
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000007ff4005
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.OlympusSys.OlympusDSSFile
    0x005e1fa3 DSSFile_GetDSSIndexMark + 1091
    1   com.olympus.DSSPlayerV7  
    0x0004e5cf -[DSSFileManager setActive] + 61
    2   com.olympus.DSSPlayerV7  
    0x0004a939 -[DSSFileManager setFileInfo:needMusicInfo:] + 698
    3   com.olympus.DSSPlayerV7  
    0x000486f8 -[DSSFileManager initWithFilePath:needMusicInfo:] + 124
    4   com.olympus.DSSPlayerV7  
    0x00009470 -[DSSMainWindowController createFileInfosNew:folderId:] + 742
    5   com.olympus.DSSPlayerV7  
    0x0000ccd6 -[DSSMainWindowController updateFolderInfos:folderIds:] + 622
    6   com.olympus.DSSPlayerV7  
    0x00020bdb -[DSSMainWindowController awakeFromNib] + 3665
    7   com.apple.AppKit         
    0x0114e21c -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1646
    8   com.apple.AppKit         
    0x0114c1a4 loadNib + 257
    9   com.apple.AppKit         
    0x0114b7f7 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 831
    10  com.apple.AppKit         
    0x0114b4ad +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
    11  com.apple.AppKit         
    0x011dafcb -[NSWindowController loadWindow] + 223
    12  com.apple.AppKit         
    0x01171f22 -[NSWindowController window] + 89
    13  com.apple.AppKit         
    0x013d6dbc -[NSWindowController showWindow:] + 36
    14  com.olympus.DSSPlayerV7  
    0x000035b4 -[DSSAppController applicationDidFinishLaunchingAfterShowSplashWindow] + 464
    15  com.olympus.DSSPlayerV7  
    0x000065d0 -[DSSAppController completeCheckRemoteConnWhenAppLaunch] + 86
    16  com.apple.Foundation     
    0x021b0738 __NSThreadPerformPerform + 705
    17  com.apple.CoreFoundation 
    0x032bc42b __CFRunLoopDoSources0 + 1563
    18  com.apple.CoreFoundation 
    0x032b9eef __CFRunLoopRun + 1071
    19  com.apple.CoreFoundation 
    0x032b93c4 CFRunLoopRunSpecific + 452
    20  com.apple.CoreFoundation 
    0x032b91f1 CFRunLoopRunInMode + 97
    21  com.apple.HIToolbox      
    0x02537e04 RunCurrentEventLoopInMode + 392
    22  com.apple.HIToolbox      
    0x02537af5 ReceiveNextEventCommon + 158
    23  com.apple.HIToolbox      
    0x02537a3e BlockUntilNextEventMatchingListInMode + 81
    24  com.apple.AppKit         
    0x0118e595 _DPSNextEvent + 847
    25  com.apple.AppKit         
    0x0118ddd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    26  com.apple.AppKit         
    0x011501f3 -[NSApplication run] + 821
    27  com.apple.AppKit         
    0x01148289 NSApplicationMain + 574
    28  com.olympus.DSSPlayerV7  
    0x0000257a _start + 216
    29  com.olympus.DSSPlayerV7  
    0x000024a1 start + 41
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib        
    0x00f44382 kevent + 10
    1   libSystem.B.dylib        
    0x00f44a9c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib        
    0x00f43f59 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib        
    0x00f43cfe _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib        
    0x00f43781 _pthread_wqthread + 390
    5   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib        
    0x00f43412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00f439a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 3:
    0   libSystem.B.dylib        
    0x00f43412 __workq_kernreturn + 10
    1   libSystem.B.dylib        
    0x00f439a8 _pthread_wqthread + 941
    2   libSystem.B.dylib        
    0x00f435c6 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x070a5400  ebx: 0x070a5c00  ecx: 0x001b4955  edx: 0x00000024
      edi: 0x07ff400e  esi: 0x00000000  ebp: 0xbfffdbc8  esp: 0xbfffdb60
       ss: 0x0000001f  efl: 0x00010217  eip: 0x005e1fa3   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x07ff4005
    Binary Images:
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      0x5dc000 -   0x5e5fff +com.OlympusSys.OlympusDSSFile 1.3 (1.01) /Library/Frameworks/OlympusDSSFile.framework/Versions/A/OlympusDSSFile
      0x5ec000 -   0x5ecff7  com.apple.Carbon 150 (152) <2539A94A-34D9-45CB-8F3E-AD53149E0BD5> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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      0x93a000 -   0xa77fe7  com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
      0xae7000 -   0xae8ff7  com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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      0xc5e000 -   0xda1fef  com.apple.QTKit 7.7 (1800) <9DD27495-3020-0928-B3F2-D418C336E163> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
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    0x2503000 -  0x2827fef  com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x2967000 -  0x2cd2ff7  com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x2da2000 -  0x2dacffb  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x2db5000 -  0x2dfbff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
    0x2e08000 -  0x2f8afe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
    0x2fec000 -  0x30ecfe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib
    0x3110000 -  0x311efe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
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    0x3186000 -  0x318fff7  com.apple.DiskArbitration 2.3 (2.3) <6AA6DDF6-AFC3-BBDB-751A-64AE3580A49E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x3199000 -  0x3199ff7  liblangid.dylib ??? (???) <FCC37057-CDD7-2AF1-21AF-52A06C4048FF> /usr/lib/liblangid.dylib
    0x319d000 -  0x31afff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
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    0x657c000 -  0x65b9ff7  com.apple.CoreMedia 0.484.60 (484.60) <8FAB137D-682C-6DEC-5A15-F0029A5B226F> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
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    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06610000 / 5
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x06500000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0x06300000 / 2

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    When i try to restore my Back up using Itunes this is the message i get - "Unable to restore backup as the software is old - Please setup as a new device and then try to restore your backup" - Please advise. If i do so are there any chances of loosing my data. At this point in time i would be happy if i could just retreive my contacts list. Any suggestions would be greatly appreciated.

    Nope - you cannot restore a backup from a newer iOS version on to a device running an older iOS version.  The reverse works, but in your case to use your backup, you must update to iOS 7.0.3 - no other option if you want to use that backup.

  • HT1918 Iv previously used the same card to purchase an app without any funds, the payment was declined, however there is funds now and the same card will not be accepted as a legitimate payment method?

    Iv previously used the same card to purchase an app without any funds, the payment was declined, however there is funds now and the same card will not be accepted as a legitimate payment method?

    Use gift cards.

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