I was prompted to download the new version of Adobe Reader XI 10.0.03. I now cannot open it

I was prompted to download the new version of Adobe Reader XI 10.0.03. I now cannot open any document. I have never had trouble before. It gives me an error message: “Adobe Reader cannot open in protected mode due to an incompatability with your system configuration.  Would you like to open Adobe reader with protected mode disabled.” I tried a number of things including clicking on the first and last options the prompt gives.  Help!

Three things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Similar Messages

Maybe you are looking for