I was recently given Adobe Premiere Elements 9, it keeps saying the serial number on the box is invalid. What can I do?
I was recently given Adobe Premiere Elements 9 from a friend who no longer uses it and knew I was interested in it. but when it comes to installing it, it keeps saying the serial number on the box is invalid. What can I do?
I have tried entering it all different ways. I'm not dumb I know which one is the serial number this isn't my first Adobe product. Any help would be welcomed.
Error "The serial number is not valid for this product" | Creative Suite
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We tried to install Adobe Premiere Element and it keeps saying the E drive is empty.
Adobe Premiere Elements 13.1 keeps saying the E drive is empty. We got around it by changing the name to another letter. Why did it do this?
ireneo
Please explain your question a bit further. Is the following your scenario?
1. You installed Adobe Premiere Elements 13 (on what computer operating system?) Assumed from installation disc and to the default location on the Local Drive C.
2. You are inserting your installation disc into the burner tray, the burner being the E drive? And, you get a message about empty E drive instead of the AutoPlay for
you to click on to start the installation path?
There is a known problem with Premiere Elements 13/13.1 where installation of this version generates a No Disc error. The fix for that is deleting or disabling the OldFilm.AEX
file in the path
Program Files
Adobe
Adobe Premiere Elements 13
Plug-ins
Common
NewBlue
and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming it from OldFilm.AEX to OldFilm.AEXOLD.
What type of Blu-ray DVD burner or DVD/CD burner was involved in this situation - internal or external?
ATR -
I recently downloaded Adobe Premiere Element after testing the trial version...now I am having difficulty registering the program...please help...
Premiere Elements is not part of the Cloud, I will move this to that forum
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?step=PRE -
I am trying to install Adobe premiere elements 8 on my new computer (Windows 7). The program ansvers with "the program is not installed or can be damaged". Then aborts the installation.
It`s right, the program is not istalld, it is what i`m trying to do. And there is no problem whit the DVD. Any suggestions?"Error 1303: Installer has insufficient privileges" or "Error 1304: Error writing to file" | Install | CS3, CS4, CS5 pro…
this link FIXED MY PROBLEM! i did the steps to the programdata\adobe folder and it installed FINE! -
Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?
yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?
jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR -
I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?
Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.
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hi hello i bought adobe photoshop elements but when i typed my serial number in and push on install i get this - 1 fatal error(s), 0 error(s) can tell me someone what i did wrong ?
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
i just bought a adobe photoshop elements 12 for windows in the store , why the serial number on the box is invalid ?
Hi,
Does your serial number have 24 digits starting with 1057?
Note: Please don't quote your number as this is a public forum
If your number is not like that it may be a redemption code. See if the following helps.
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
If you need help in finding a serial number inside the box, please see here
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you still need help, then you will have to contact Adobe. Look at the end of the page I first gave and you should see "Still need help" - click on that.
Good luck
Brian -
Where can one find the serial number on the package of Adobe Photoshop Elements II ?
I have tried every single approach known to man, to get my software loaded into my laptop... I cannot locate the serial number on my box of Elements II, then fournd the reddemption code.. tried to find that on the web, with no success, then called Best Buy three times, maybe four.. no one knew how to help me, there, either --they should be able to at least, tell me where to find the serial code, somewhere on the packaging.. no matter what number, or approach I have used, for the last three hours.. none of them work.. can someone make any suggestions as to how to get this program installed ? The people at Best Buy, had no clue, and bounced me from person to person... then put me on their Geek Squad number, which played bad, scratchy MUSACK for twenty minutes, and no one ever picked up there ! So someone at Adobe MUST have some sort of suggestion on getting this loaded ! Bonnie
What is Elements II, is that 11 or 2?
See if there is any help on this page: http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
How can i download photoshop elements and premiere elements 10 using the serial number not the cd?
I tried downloading the trial elements 11 and entering the serial number but it wouldn't work, i cannot find a trial for elements 10.
Thankshttp://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Follow the instructions on that page carefully before you click the download link. -
My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?
Mseixas you can try running the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and then reinstalling.
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I get an Invalid Certificate notice when I try to access my https site for my printer. The serial number is the same as used by another certificate. In IE I was able to proceed to this address, but Firefox won't give me that option
Hello,
Thanks for contacting Mozilla Support!
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
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I am trying to license my recent download of Lightroom 5 onto my recently purchased Macbook with the serial number of the disk I purchased last year for my Windows PC (an upgrade from Lightroom 4). I receive an error "The serial number you entered is invalid". Why does CC not recognize this as a valid serial number?
Soyouca how did you install Photoshop Lightroom? Please uninstall the current installation using the uninstaller located in Applications/Utilities/Adobe Installers.
Once Photoshop Lightroom is removed please download a fresh copy of the installation files from Adobe - Lightroom : For Macintosh. The update contains the full installer so please download the latest version of Photoshop Lightroom 5.
You may be asked to enter your serial number for Photoshop Lightroom 4. You can find information on how to locate the serial numbers under your account at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. -
I can't find the serial number of the elements 13 product box
Where is the serial number on the elements 13 product box?
1-Elements is not part of the Cloud... moved
2-Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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