I was running Lightroom 3.6 with the OS Windows XP (Sp3). The whole system crashed, I am unable to recover the serial number. I then upgraded my OS to Windows 7 (x64) and down loaded Lightroom 4.4, I wanted to buy a licence so I then upgraded to Lightroom
I was running Lightroom 3.6 with the OS Windows XP (Sp3). The whole system crashed, I am unable to recover the serial number. I then upgraded my OS to Windows 7 (x64) and down loaded Lightroom 4.4, I wanted to buy a licence so I then upgraded to Lightroom 5, now when I try to register I am asked for the original licence/serial number. Where do I go from here??????
If you upgraded from 3.6 to 5 (you didn't indicate buying 4.4) then you will need the serial number from 3.6 in order to be able to use 5. If you did not keep a record of it there is a chance it might be available thru your Adobe account online, but if not, there is likely not much you can do except to return the upgrade and purchase a full version. Try contacting support using chat and explain your situation to see if they can help.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
If you did purchase 4.4 then that should be sufficient to use to activate 5.
I can never be sure what goes on with Lightroom, and the Adobe site (even when it works properly) makes finding information about products difficult these days so I am at a loss to confirm anything I say.
Similar Messages
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Hi, can anyone help me with the above? Thanks
Hi Tezzarina & sofih1983,
Please use the below mentioned download link for downloading and installing the product.
Adobe - Download free trial version Adobe Photoshop Elements 13 | Adobe
Cheers,
Kartikay Sharma -
I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care -
I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?
The standalone version and the CC version are both the same exact program, but the licensing is completely different. It will be necessary for you to uninstall the creative cloud trial version and then install the one you purchased from Amazon. After you install, you will be able to open the same catalog and continue from where you were.
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I bought lightroom 5 last december, I install on my old PC. Today I buy a Mac and I try to reinstall my lightroom with the serial number I have. It's said wrong number can I have a new number?
This is a user to user forum so there is no one here to provide you with a new serial number or to reset your serial number.
It is possible that you are trying to activate an installation of the Creative Cloud version of Lightroom. It is not possible to do so with your License Key. You need to uninstall the existing version that you have installed. This will not interfere with your catalog, Preferences or personal files, it will just remove the application.
Then download the perpetual license from the link below. Install and it should accept your license key just fine.
Product updates -
I am trying to license my recent download of Lightroom 5 onto my recently purchased Macbook with the serial number of the disk I purchased last year for my Windows PC (an upgrade from Lightroom 4). I receive an error "The serial number you entered is invalid". Why does CC not recognize this as a valid serial number?
Soyouca how did you install Photoshop Lightroom? Please uninstall the current installation using the uninstaller located in Applications/Utilities/Adobe Installers.
Once Photoshop Lightroom is removed please download a fresh copy of the installation files from Adobe - Lightroom : For Macintosh. The update contains the full installer so please download the latest version of Photoshop Lightroom 5.
You may be asked to enter your serial number for Photoshop Lightroom 4. You can find information on how to locate the serial numbers under your account at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. -
Ok i work at a military base and there were iPod touch's given out to some units and I have found one and would like to return it but don't know the owner so is there a way to track a name with the serial number? Or how can I find out who owns it?
No. Turn it into the military police.
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my iPhone is stolen and iCloud doesn't work on it ..could i disactivated my iPhone with the serial number on the box?
myriama wrote:
my iPhone is stolen and iCloud doesn't work on it ..could i disactivated my iPhone with the serial number on the box?
No.
What to do if your iOS device is lost or stolen
See here > http://support.apple.com/kb/HT5668 -
Hello, I would want to know if is possible to know my UDID only with the serial number of my old device and without the device. I sent my old device there was a few months and they can't repare it, so they pay me back with a voucher and I bought a new one (iPod Touch 4g 8GO). I have to know the UDID of my old device to transfer all of my game to my new device (all the data for not to start all the games again) BUT I just had only the serial number.
Someone can help me please? Thanks
(P.S.: Sorry if there are mistakes in english, I'm french )See this previous discussion.
https://discussions.apple.com/message/16006738#16006738 -
I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation -
I am trying to "personalize" my cs2 software online download with the serial number from my original boxed cd set and it didn't work. I tried using the download serial number and that doesn't work either. Need help!
I understand that you have also used the download link & serial number from Adobe - CS2 Downloads, if still the CS2 is not working, then please refer to the system requirement for e.g System requirements | Photoshop
The issue can be that the present operating system might not be compatible with the CS2.
Regards
Rajshree -
1 month ago I Downloaded a trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of the trial version?
What program, and did you buy the UPGRADE version, or the FULL version?
Your description indicates that you bought an upgrade version... which requires proof of a previous version to install
So, if you had A and you bought A+ you need to provide your A serial number during install so A+ knows you are legal -
I lost my Black iPhone 5, 2 days ago. Someone stole it. Find my iPhone app wasn't installed, it's not on. Is there any way I can turn on "Find my IPhone" on my phone from my computer or can I track it with the serial number ? Please help.
I guess no but they can't use it because most likely they restored it and the name of your find my iphone will disappear on your computer even if it is on because it does not have your name anymore.
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I lost my logic 8 pro serial number. I can't find the booklet that comes with the serial number. How can retrieve this? I upgraded from logic pro 7. I changed hard drives and now it keeps asking for the serial number. But I can't find it. Where can I request it? Thanks!
If you still have the receipt or other proof of purchase, you can ask Apple to send you the serial. Otherwise, bad luck mate.. Good news is, you can now buy Logic Pro 9 from App Store for just 199 USD
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How dod i track down my ipod with the serial number?
how dod i track down my ipod with the serial number?
You can't. The SN will only identify the iPod when if it is recovered.
Also see:
Reporting a lost or stolen Apple product
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