I was told at the Mac store, if download Numbers and Pages with my Imac I could install it on my Macbook for no extra charge. True? Tried it and was charged twice

Cynthia7 wrote:
so if i'm trying to use keynote on my imac after i purchased it on my ipad first, can i do that for free if i already paid for it once? and if i can, how? any advice will help. thanks.
Sorry, no. The versions for Macs and iDevices are different.

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I was told at the Apple store that Apple was now offering Pages, numbers and keynote free with the Mavericks download. I noticed that I got the free when I downloaded the newest operating system on my iPad. True? And if so, how do you do it?

I was told at the Apple Store when Mavericks was introduced that Pages, Numbers and Keynote would be offered at no charge with Mavericks. When I downloaded Mavericks, I could not figure out how to download them without the charges. When I downloaded the most recent OS to my iPad, I got a prompt to download them. Can someone tell me how to download them without the charges?

Welcome to Apple Support Communities
It's not correct at all. It is true that Apple is offering Numbers, Keynote and Pages for free, but only for users who have purchased a Mac after October 1st, 2013, and for existing iWork '09 users. If you have not got iWork '09 and you purchased your Mac before October 1st, you need to pay for these apps.
The new iWork version (Numbers, Keynote and Pages) is criticised by its lack of features. Instead, I recommend you to get LibreOffice or, if you need the most complete productivity suite, Office for Mac. Give LibreOffice a try first

I was told by the Apple store to create multiple user ids to control the content on my iphone. I did that and now I cannot find my original library with all of my playlists

I was told by the Apple store to create separate user ids on my windows computer to create a new library to control the content on my iphone. I held down shift and clicked i tunes and created the library. I was told you can switch back and forth. I cannot find the old library and all of my playlists. Apple really needs a better way for families to manage their libraries and devices. This is such a pain in the butt!

No, as I stated in the post this is the first issue we've had with the phone. No, this was not a replacement phone, this is the same phone I bought from the apple store in December and had not been serviced by anyone, it did not have any issues until last week.

My Adobe has stopped allowing me to move library books from my PC to my KOBO (both show authorized on the ADE. the message reads : CE_COPY_NOT_ALLOWED - No permission to copy book. It used to work. Any easy fixed for me?(I already tried uninstall and re-

My Adobe has stopped allowing me to move library books from my PC to my KOBO (both show authorized on the ADE. the message reads : CE_COPY_NOT_ALLOWED - No permission to copy book. It used to work. Any easy fixed for me?(I already tried uninstall and re-install)

Welcome to the Club! Got the same Problem and had a really hard time reaching the Customer Support because they were down due to maitenance! Just wrote to their experts chat and hope to get an answer in this life!
I tried to authorize my Computer and eBookreader with a new Adobe-ID, but it says I've done used this ID too often, even though it was brandnew! Can't copy my just-purchased eBook because "Copying is not allowed".
I hold my thumbs for you that Adobe solves this Problem fast enough. Other ways I'll sell my eBookreader and buy the Kindle-Reader from Amazon and say GOOD BYE to Adobe!

Yesterday I was told by the apple store in Lehigh Valley mall that the only resolve to my apple shutting down on its own was to buy a replacement. They insist it is a hardware issue. I now cannot open any of my apps or photos . I can use safari, but nothl

Yesterday I was told that my ipad which I finished paying off in March (18)month loan , could not be fixed. The warranty had run out 150 days ago, it was now useless! The solution is to put out 299 dollars for a replacement! I am saddened, shocked and very diasappointed in apple products. This is my only computer, I waited to get this version ipad so I could finance it, and am dependent on it for Bill paying, etc.. It seems not to be shutting down, so I am reaching out to this community for suggestions . I now can not open any of my apps. If I tap to open apparently they open because when I tap to shut down they are on screen, but I can not access them! Any suggestions? Or should I bite the bullet and find 299 to send to apple?

there are some things you can try. I'm sure you've done the reset. Hold down the sleep and home keys for about 20 seconds until you see the silver apple. See if it'll reboot.
You can also try to restore your iPad. You may need to borrow a friend's computer to do this.
If you have another apple store in the area you can make an appointment and take it in for a second opinion. however, once that device is out of its factory warranty period Apple is pretty much done with it. You get a year, two if you buy the extended warranty, then once it hits that deadline, all you'll ever get is an out of warranty replacement (which is what you were offered). Then it's up to you to decide if you replace it with your same model, put the money towards a newer model, or choose something else. (for me, I have an ipad 2, which is 2.5 years old, so if something goes wrong with it I either toss 249 at a practically defunkt device or put the money towards somethine else that will have a longer life span)

I was told at the apple store to open a new I-Tunes library and transfer the music from the old library to the new. He thinks there is a problem with the old library as it keeps corrupting the i-pod. Any ideas on how???

Was told by the person at the APple store today to open new library on I-tunes - he felt the current library has something wrong and that opening a new library and transferring the music to there would perhaps prevent the ipod from becoming corrupt. Any ideas how to do this???

Need more info, if you want better response.
What do you mean by corrupting the iPod?
What is wrong with your iPod?
Which version of iTunes are you using?
What is the iPod software version as shown in the iTunes summary page?
Have a nice day!

I was told at the Apple store that I could simply plug in ( electric power) the Airport Express and it would find my wireless network. I hoped to use it as a way to play music from my iphone. I do not use other Apple routers etc,

The Airport Express is not finding my wireless network. I do not have any of the devices listed below. I have a Belkin wireless router. Can I still use Airport Express ( without plugging an ethernet cable into it) ? Any ideas for how to make it find my network ? It is sitting next to the wireless router-so is in range.
If you already have a wireless network in your home and want to extend its range, AirPort Express can help. Just place it in range of your primary base station — an AirPort Extreme, Time Capsule, or another AirPort Express — and near the area where you want your wireless connection. Launch the easy-to-use AirPort Utility app on your iOS device or Mac, and you’re mere minutes away from long-range Wi-Fi enjoyment.

Hi - you can do what you want to do with AirPlay from your iPhone - but unfortunately it is not as easy as the people in the Apple store told you - your first problem is that you have a non Apple router - you cannot extend a non Apple router wirelessly with the Express - you can only join the network and connect an ethernet device to it - you can however connect via ethernet and have it create a wireless network of its' own - you can set this up from your iPhone or the XP - but this is a complicated setup and would involve many different discussion areas of this forum - therefore I would suggest that you use your 90 days of support and consult directly with Apple to do this - go to this link - http://www.apple.com/support/contact/

I just got a time capsule 2TB and was told at the apple store I could partition it into two separate 1TB drives (one for backups and the other as an external HD for my iTunes library....everytime i try it says permission denied

I want to put my itunes library on my time capsule as external storage to free up space on my computer. How do i partition or create a disk image or do whatever it is i need to do so that my itunes library runs directly off my time capsule and is separate from the time machine backup?

Not sure what the guys were smoking in the Apple store but you have never been able to partition a TC.
See Pondini for doing disk images.
Q3 http://pondini.org/TM/Time_Capsule.html
Note very carefully.. if you move your itunes library to the TC.. apple have specific instructions for moving libraries.. you must follow it precisely...
The TC has no way to back itself up.. and TM cannot backup a network drive.
Any corruption of the drive will cause you to lose your itunes library.. please do not ignore this. I have fixed a fair number of TC for people who lost their 200GB plus itunes library.. you should see the sweat pour off their faces.

I have an imaci mid 2011 and just loaded mountain lion but do not see airplay. i bought an apple tv and was told at the apple store that airplay will work and it's not there

anyone have this experience?

We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.

I just downloaded the new Mac OS X v10.7 Lion, and now when I go on the Mac Store

I just downloaded the new Mac OS X v10.7 Lion, and now when I go on the Mac Store to download a game (N.O.V.A 2) it goes straight to the Launch Pad, as it's supposed to, but the game it's self wont download, it just keeps saying "waiting" I never had this problem before, any ideas?

I'm connected through my Sky Wifi, it's extremely quick, and I don't have any problems with it. Yes it asked me for my Account Email, and password as normal, then it did that little annimation where it flys into the Launch Pad, then it's saying "waiting" where it should be saying downloading.

I am trying to download an App in the iTunes Store but I keep getting an error message that reads: "Could not sign in - An unknown error has occured." Why?

I've downloaded the latest iTunes, set the DNS to 8.8.4.4, set the search domain to google.com, reset my Apple ID and password, restarted iPhone 4, closed out of the iTunes Store App, reset the router, reset the internet connection etc. etc. with no luck still. Everything else on the iPhone and internet connection is 100% functional with the exception of me being able to connect to the iTunes Store to download an app. Why? How do I fix it? Thank you for any and all responses.

Ok..
Installing the Mac OS X 10.6.8 Update Combo may help this.
Restart your Mac after installing the combo then try downloading Lion.
It's ok to install the combo even though you are already running v10.6.8
BEFORE you do this make sure your Mac meets Lion's requirements:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OSX v10.6.6 or later (V10.6.8 recommended)
7GB of available spare
From here > Apple - OS X Lion - Technical specifications
Read this article before upgrading to Lion > Lion upgrade questions: Apple Support Communities
And here > What applications are not compatible with Mac OS X 10.7 "Lion"? What upgrade or substitute options are available for common incompatible applications? @ EveryMac.com

I am a new mac owner and want to purchase Office for Mac. Thought I was told it could be purchased thru the mac store for approx $80 (word, excel, powerpoint). It is priced at $150 at the mac store. Any advice?

I am a new mac owner & want to purchase Office for Mac. Thought I was told I could get it through the mac store for approx. $80 (word, excel, powerpoint). However, it looks like the cost is actually $150. Is there a better deal?

Here it is from a trusted vendor of Mac goodies for US$100:
Microsoft Office 2011 Mac: Home/Student Edition. Single User License.
I also see the Mac version offered about every other week at Staples for about the same price.
Understand that the 2011 "Home/Student" edition does not come with a mail client.MS dropped Entourage with the 2011 version.
I am running Office 2008 on a Late 2010 i7 Quad iMac and a Core 2 Duo MBP (both are at OS 10.6.8) and I have no complaints. If you want the Entourage Mail client, you can still get Office 2008 from the vendor I linked.
I wonder if someone quoted the US$80 price thinking of Apple iWorks.

When I set up my Macs, there were 2 sign names - 1 I created and the other was Ghost. The Apple store says that takes up 50% of my hard drive. Can I kill Ghost? Do I just delete it?

When I set up my Macs, there were 2 sign-up names - 1 I created and the other was "Ghost". The Apple store says that takes up 50% of my hard drive. Can I kill "Ghost"? Do I just delete it?
Thanks for your help!

Hello Blisshous,
It sounds like you have a user account named Ghost, that you want to delete all content from and remove from the computer. This article will help you do that named:
OS X Lion: Delete a user account
http://support.apple.com/kb/PH3867
Choose Apple menu > System Preferences, and then click Users & Groups or click Parental Controls.
Click the lock icon to unlock it, and then type an administrator name and password.
Select the user account you want to delete, and then click Delete below the account list.
Do one of the following:
Select “Save the home folder in a disk image” to save the folder as a disk image in /Users/Deleted Users/.
Select “Don’t change the home folder” to leave the home folder in /Users/.
Select “Delete the home folder” to remove it from the computer. If you want to prevent programs that read raw data from retrieving any files, select “Erase home folder securely.”
Click OK.
Keep in mind, if you remove the user and delete the data, without Time Machine you will not be able to restore any data from it in the future.
Thank you for using Apple Support Communities.
Cheers,
Sterling

I had previously purchased the programs "Pages" and "Numbers" and they are on my iPhone and iPad I was told that the programs would automatically copy a version of itself for the iMac to be running them but I don't see it installed. How can I install them

I had previously purchased the programs "Pages" and "Numbers" and they are on my iPhone and iPad I was told that the programs would automatically copy a version of itself for the iMac to be running them but I don't see it installed. How can I install for free? I see that I could go to the apple store and purchase them again but I belibve that since I had already purchased them; I would get a free copy for my Imac. Do I got something confused here? Please help.

Whoever told you that was misinformed or lying. Those applications are sold separately for the iOS platform and the Mac platform.
Go to the Mac App Store to purchase Pages and Numbers for your Mac. They're $20 each. If you are running an older version of Mac OS X that can't use the Mac App Store, you can purchase install media from Apple.

The apple store is so unhelpful. I have an iMac computer operating on Mac OSX 10.5.8. I want to upgrade to the latest Mountain Lion operating system so I can work with the iCloud on my computer and download my email. I can't seem to purchase this on-line

The apple store is so unhelpful. I have an iMac computer operating on Mac OSX 10.5.8. I want to upgrade to the latest Mountain Lion operating system so I can work with the iCloud on my computer and download my emails. I can't seem to purchase this on-line as it keeps telling me to go to the app store. I haven't got the app store on my computer as I am told I need iCloud for which I need the new operating system, which I can't download or purchase as I am sent back to an instruction telling mee to go to the app store icon.
How difficult can it be to simply purchase the software on-line have it shipped to you so you can install it, in the event it cannot be downloaded as it appears it can't be based on my curent operating systems being Mac OSX 10.5.8.

Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from download, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $30. You can also purchase the code to use to download Lion from the same number.
Requirements for Mountain Lion:
http://www.apple.com/osx/specs/

I was told at the Mac store, if download Numbers and Pages with my Imac I could install it on my Macbook for no extra charge. True? Tried it and was charged twice

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