I was trying restore my phone on factory setting but it shows error message on my system screen

I was trying to restore my 1phone 4 to the factory setting but while restoring it stops and I tune shows the message sorry we are unable to

it shows the same message form morning in itunes we are unable to

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I was given an iPhone 4 from a friend and I was trying to reset it to factory settings but it won't let me. It's keeps popping up with a box to put in my friends iCloud account password in but I don't know it. How can i delete their iCloud account?

I was given an iPhone 4 from a friend and I was trying to reset it to factory settings but it won't let me. It's keeps popping up with a box to put in my friends iCloud account password in but I don't know it. How can i delete their iCloud account without knowing their password?

You cannot delete the iCloud account that is signed on to Find My iPhone unless you know the password. This is called the Activation Lock:
ACTIVATION LOCK
It is an anti-theft security measure that is a part of iOS 7. You can only get around this by following the steps in this support article:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Contact your friend. This is the only way around the lock.
Best of luck,
GB

HT4623 my phone will not pick up network, i have tried restoring on i-tunes and it comes up with error message -1

my phone will not pick up network, i have tried restoring on i-tunes and it comes up with error message -1

Here's what that error means:
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
This comes from this article:
http://support.apple.com/kb/TS3694#error1

My apps are suddenly stop working periovously it was working very well but one day it stop i have run sfc/scannow to even try to to systen restore but there is no restore point & even i try to restore to factory setting but it showing some file are miss

my apps are suddenly stop working periovously it was working very well but one day it stop i have run sfc/scannow to even try to to systen restore but there is no restore point & even i try to restore to factory setting but it showing some file are
missing even I update it to windows 8.1 update 1 but still same thing not even single app is working
in sfc/s014-04-13 13:14:03, Info                  CSI    000004cf [SR] Beginning Verify and Repair transaction
2014-04-13 13:14:12, Info                  CSI    000004d1 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version =
6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-04-13 13:14:19, Info                  CSI    000004d3 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version =
6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-04-13 13:14:19, Info                  CSI    000004d4 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"
2014-04-13 13:14:27, Info                  CSI    000004d5 [SR] Verify completcannow detail I get this result

and this the dism report
DISM report and It is showing that cammand cannot perform because of i/o devices error
2014-04-14 00:54:14, Info DISM PID=1208 TID=2820 Temporarily setting the scratch directory. This may be overridden by user later. - CDISMManager::FinalConstruct
2014-04-14 00:54:14, Info DISM PID=1208 TID=2820 Scratch directory set to 'C:\Users\R0027~1.JSA\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir
2014-04-14 00:54:14, Info DISM PID=1208 TID=2820 DismCore.dll version: 6.3.9600.16384 - CDISMManager::FinalConstruct
2014-04-14 00:54:14, Info DISM PID=1208 TID=2820 Scratch directory set to 'C:\$SysReset\Temp'. - CDISMManager::put_ScratchDir
2014-04-14 00:56:26, Info DISM PID=6888 TID=6828 Temporarily setting the scratch directory. This may be overridden by user later. - CDISMManager::FinalConstruct
2014-04-14 00:56:26, Info DISM PID=6888 TID=6828 Scratch directory set to 'C:\Users\R0027~1.JSA\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir
2014-04-14 00:56:26, Info DISM PID=6888 TID=6828 DismCore.dll version: 6.3.9600.16384 - CDISMManager::FinalConstruct
2014-04-14 00:56:26, Info DISM PID=6888 TID=6828 Scratch directory set to 'C:\$SysReset\Temp'. - CDISMManager::put_ScratchDir
2014-04-14 02:41:53, Info DISM PID=1068 TID=4108 Temporarily setting the scratch directory. This may be overridden by user later. - CDISMManager::FinalConstruct
2014-04-14 02:41:53, Info DISM PID=1068 TID=4108 Scratch directory set to 'C:\Users\R0027~1.JSA\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir
2014-04-14 02:41:53, Info DISM PID=1068 TID=4108 DismCore.dll version: 6.3.9600.17031 - CDISMManager::FinalConstruct
2014-04-14 02:41:53, Info DISM PID=1068 TID=4108 Scratch directory set to 'C:\$SysReset\Temp'. - CDISMManager::put_ScratchDir

I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone becaus the backup was corrupt or not compatible with the iPhone"

I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone"

Assuming you are using the current version of iTunes (11,2,2), open iTunes, click "Preferences" under the leftmost entry on iTunes' menu, then choose "Devices".
Find the iPhone's backup there, highlight it, and choose "Delete Backup".

I am running InDesign CS5.5 and trying to open an In Design File but getting an error message. " Cannot open the file "PDavidLCover.indd". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file

I am running InDesign CS5.5 and trying to open an In Design File but getting an error message. " Cannot open the file "PDavidLCover.indd". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file me be open in another application."Please help I really need to get this file open.

Since you've shown us the folder contents it's a good bet it isn't in use (no lock file). And it doesn't look like the file is mis-named as there doesn't seem to be anything else there that would be the .indd file (but just in case, open it in TextEdit and paste the first few lines here so we can see what the file header says), so the most likely case is the file is damaged. Is that on a removable device of some sort?
You can try the tool at Repair corrupt InDesign Adobe files on Mac OS X or send me a link to the file by private message and I'll try the recovery tool I have for Windows.

Trying to download Photoshop CS3 for Mac but keep getting error message (HTTP ERROR: 404 /support/downloads/dlm/main.jsp, RequestURI=/support/downloads/dlm/main.jsp)

Trying to download Photoshop CS3 for Mac but keep getting error message (HTTP ERROR: 404 /support/downloads/dlm/main.jsp, RequestURI=/support/downloads/dlm/main.jsp)

Jessicawaters are you trying to download from Download CS3 products? If so then please try a different web browser.

For the 1st time I am trying to send an iPhoto by email but get an error message "combinations of username and password not recognised" I use the same details to log on to my Sky Mail (yahoo mail ) account . Any ideas?

For the 1st time I am trying to send an iphoto by e-mail but get the error message " combination of username and password not recognised by the server" I use Sky Mail ( yahoo mail) and input the same username and password that I access Sky Mail - have retried many times. Predictably the Sky help desk have no idea. Can anyone help please?

I regret that you're having trouble setting up your email, corbad! You're on the right track with your incoming email address. You might also try incoming.verizon.net or incoming.yahoo.verizon.net as possible alternatives, and 995 as the port number. Please let me know how that goes!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

HT201412 Phone disabled. Tried restoring and clearing to factory condition but no results. Phone still disabled.

My phone is disabled, can't use. Tried restoring to factory condition to no avail. What can I do now?

What happens when you try to restore to factory? See this support document for a disabled phone and what to do. http://support.apple.com/kb/ht1212

How do I restore my ipod to factory settings, but I have a passcode lock, and my screen is broken so I can't type in my password when I connect to itunes?

Okay so I have had my ipod 4th gen for almost 2 years buy the screen has fallen out of the back casing, (I bought it as refurbished) and I am trying to reset it to factory settings, so when I get a new one I can register my device on apps/games since some apps require that you can only register on one device, but I think the thing that connects to the screen is ripped so the screen won't turn on and I can't physically touch it. What I want to know is how can I restore it with me not being able to type in the password lock since the screen is broken?
or is there a way to disable the passcode lock through the computer?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have tried to sync my iPad to iTunes but got an error message saying that i\tunes was unable to load data class information from Sync Services. Any advice would be gratefully received.

I have tried to sync my iPad to my iTunes following an update to the latest IOS system. I keep getting an error message: "Unable to load data class information from Sync Services"
Any help would be much appreciated.
Mike

Hey Mike Urwin
Start with the article below for troubleshooting syncing issues with Sync Services.
Advanced troubleshooting for Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
http://support.apple.com/kb/TS2776
Regards,
-Norm G.

I am trying to import subtitles to Adobe Encore but am getting error messages...

I am trying to import subtitles from a software called Aegisub to Adobe Encore, but i am receiving this error message:
The software that is used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.
I have exported the subtitles as an Encore text file but it still won't allow me attach these to my video. I have exported the video from Premiere as an H.264 and that slots into Encore just fine, i just need to use Encore to attach the subtitles.
Can anyone tell me what i might be doing wrong?
Thank you.

Thanks Stan. I think this is probably the answer but seeing as i am doing this at work, it is telling me the action was stopped because it needs to be checked by an administrator.
If i manage to succeed, i shall let you know. I was trying to import as an asset, wrongly, so this is probably going to be the solution.
Thank you

TS3694 trying to update to IOS5 via itunes but gives 3002 error message?

ive been trying to update my iphone 4 running ios4.3 but ios 6 is having none of it, so i thought id go to ios5 first as i read that you cant jump straight to 6.
I manually downloaded the software and starting to extract the old version of software via itunes then its come up failed to update unexpected error 3002.
This is driving me mad. Any help appreciated.

leegriffiths wrote:
...starting to extract the old version of software via itunes then its come up failed to update unexpected error 3002.
See this Error Message Here...
http://support.apple.com/kb/TS3694

I tried to restored my iPad1's iOS5 to factory setting. There are error messages. Now my iTunes could not detect my iPad anymore. How can I proceed from here?

Hi All,
I have problems with iOS5 installed on my iPad1.
After successfully installing the new iOS5, my iPad1 apps are jumbled up with my wife's apps. Some of my paid apps are missing.
So, i tried to restore to factory default. Now, my iTunes could not detect my iPad, and my iPad only shows the picture "to connect iPad to iTunes".
I restarted my iMac and checked that all softwares are up to date.
Please advise.
Many thanks.

If you restored from a backup, you simply restored the corrupt files again.
You could find the corrupt file through a slow process of eliminating apps and data - removing all content - and then syncing content back again - slowly adding apps back on - until the problem surfaces again - and the you could pin down the last apps or apps that you just added as being the problem apps/files. You may find the corrupt file - and you may not.
Your backups can be deleted by going to iTunes on you computer and go to Edit>Preferences>Devices. You will see your backups/backups in that window. Click on the backup and then click on delete backup - if that is what you really want to do.

I need to restore my IMAC to factory setting but i donot have the disks, where can i purchase mac os x for 10.5.8

I need to purchase mac os x for 10.5.8
would anyone know which version disks i need and where i can purchase them?
I have one pair of disks from my new version of imac but when i try to reset it tells me that this disk can not be used

you can try and call apple sales 1.800.my.apple. but that is a long shot. You will most likely need to purchase the retail disk on the secondary market and the 10.5 disk is very expensive, and I don't believe it will contain the applications.

I was trying restore my phone on factory setting but it shows error message on my system screen

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