I was trying to convert a PDF to word but I cannot sign in to my account

I am not able to convert PDF file at this time. It's asking me to sign in but when I sign in, its saying invalid email address of password.

Hi lydc,
I was able to find an active account for you using the email address that you've used here in the forums. So, you may just need to reset your password. Here are the instructions for that: Adobe ID, sign in, and account help
Please let us know how it goes.
Best,
Sara

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    Hi newromancer65,
    Would you send your document as an email attachment? 
    I will check it from my end.Please add the link to this forum post for reference.
    I have sent you my contact details on your email id.
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    Hi asjoseph,
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  • Trying to convert a PDF to Word all it says is "An error occurred while signing in". I am signed in though?

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    Hi Sara
    I followed your link and uploaded a file. Trying to convert this file and says the following as if it does not realize I have already paid for this conversion process:
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    Subscribe Now
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    Hi Sara
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    Hi dougtimberlake,
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