I was trying to do a backup from the iphone to my computer, i got a message that said it couldn't update and not the iphone screen is stuck on the itune symbol and the cable connection any ideas on how to clear this? I've tried turning the iphone off ??

I was trying to backup my iphone to the computer, I got some message that said it didn't finish an update and now the iphone is stuck. It has the itunes symbol and the usb cable picture on the screen, any ideas as to how to clear this???

Put your phone in Recovery Mode & restore it, as described here:
http://support.apple.com/kb/ht1808

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When I try to access the App Store the app crashes. Recently I got a message that said my 4th generation iPod could not verify the server. What should I do?

The message said that my iPod could not verify the server and said accept,details, and cancel. I chose cancel and now I can get on to the App Store and many of my apps that require the Internet. This message has came up many times. What should I do? Thanks in advance.

Settings -> Store --> AppleID

I attempted to upgrade the software on my iPad and I got a message that said it couldn't restore the iPad software due to an error. Now the iPad has a black scrren with the apple symbol and the processing symbol going around.

I attempted to upgrade the software on my iPad 2 and I got a message that said "unable to restore Ipad due to error". Now the iPad had a black screen with the Apple symbol and the processing symbol going around and around. When I tried to re connect it to iTunes is says "cannot connect to this iPhone due to error". How do I reset the ipad?

Please Get the iPad User Manual for iOS 5.

HT1766 Just upgraded to iOS 6 and lost a bunch of apps plus my App Store icon!?!? Any ideas on how to get thi stuff back?

Upgraded my iPhone 4 s to iOS 6 and lost a bunch of apps and icons including my App Store icon? Any suggestions?

Upgraded my iPhone 4 s to iOS 6 and lost a bunch of apps and icons including my App Store icon? Any suggestions?

I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

I need a domain key for the icrop app. Any ideas on how to find this?

I need a domain key for the icrop app. Any ideas on how to find this?

Can you open the Preview program without loading a file, like by itself?
If it doesn't load then I suspect a corrupt Preview preference file.
Deleting the System Preference or other .plist file
Can you open other files with Preview, like jpg's and images?
How about other PDFs? or is it just that one you have downloaded?
Run through this list of fixes
Step by Step to fix your Mac

My installation freezes at 96%. Its the latest update. Any ideas on how to rectify this?

My installation freezes at 96%. Its the latest update. Any ideas on how to rectify this?

Please refer to the document : http://helpx.adobe.com/acrobat/kb/troubleshoot-installation-errors-or-freezes.html
Regards,
Ravi

My iPod touch 4th gen iOS5.1.1 can't be recognised by my computer and I have tried different cables and usb ports but nothing has worked. The iPod is brand new and was only opened today. Any ideas on how to fix this?

I have just today recieved a brand new iPod Touch 4th generation iPod with the latest update. Everything else on the ipod is working and my computer is able to read the camera fine, but iTunes cannot recognise it - even after restarting and trying different USB ports and cables. There is nothing at all coming up on the device list and iTunes is working as it would if I had no iPod plugged in. This is my first iPod on this computer and I have already tried redownloading iTunes. My computer is a windows XP computer. Does anyone have any idea on how to fix this problem?

Since this is an XP machine, which version of iTunes do you have installed? Is it the latest version?
Have you tried starting iTunes, attach the USB end of the cable, then while holding the home button on the iPod connect the 30-pin connector end of the cable to the iPod...that is the recovery mode but also should make iTunes see the iPod.
If that doesn't work you may need to take the iPod back and have it tested by the genius bar techs to make sure the connector is not bad.

Just connected apple tv. Everything works perfectly but the screen is not in color. I have tried reversing the HDMI cable and changing the output in settings and restarting. Any ideas of how to fix this?

Just connected apple tv. Everything works perfectly but the screen is not in color. I have tried reversing the HDMI cable and changing the output in settings and restarting. The screen is still black and white. Any ideas of how to fix this?

Hi im,
Thanks for using Apple Support Communities. This article has a few troubleshooting ideas for issues with color on your TV when using Apple TV:
Apple TV (2nd and 3rd generation): Troubleshooting video issues
http://support.apple.com/kb/TS5148
Cheers,
- Ari

I downloads the latest iTunes software update and it properly installed. But, I cannot close the window showing it was completed and the blue completion bar is full but cannot cancel or close it either. Any ideas on how to clear that out and close the

I downloaded the latest iTunes software update and it properly installed. But, I cannot close the update window showing it was completed and the blue completion bar is full but cannot cancel or close it either. Any ideas on how to clear that out and close the window. Tried to quit on both the big window and the software update title in the menu bar. No luck.

Tried that by shutting down via the power button only as the normal shutdown was nixed by the open window issue. It did not help. Found a very similar question in the discussions and it recommended "Force Quit". That worked and the update works normal and the window is gone. Thanks!

I'm trying to connect my 30" Cinema Display to my new Mac Pro along with a new Apple 23'" monitor. The new Apple monitor is fine. On the cinema monitor everything is blown up pretty large. Any ideas on how to solve this?

I'm trying to connect my 30" Cinema Display to my new Mac Pro along with a new Apple 23'" monitor. The new Apple monitor is fine. On the cinema monitor everything is blown up pretty large. Any ideas on how to solve this?

The 30" display needs a DUAL-LINK adapter.
<http://store.apple.com/us/product/MB571Z/A/mini-displayport-to-dual-link-dvi-ada pter>

I deleted all my playlist by mistake from itunes. tried copying the to on the go on ipod and thought it would copy it on to my itune but it didn't. does any one know how i can do this without redoing all my playlists. thanks

I deleted all my playlist by mistake from itunes. tried copying them to on the go on ipod and thought it would copy it on to my itune but it didn't. does any one know how i can do this without redoing all my playlists. thanks

Are the playlists still on the iPod? If so I can probably cook up a script to read them back into iTunes, or you can check the features of the various tools listed at the end of this user tip to see if you can find one that you want to use.
tt2

Hi ... After I have installed IOS 6 on my Iphone 4, the WiFi connection is trying to authenticate in the Apple site but the page is not found. Do you have any idea on how to bypass this authentication ?? Regards, Gilson

Hi ... After I have installed IOS 6 on my Iphone 4, the WiFi connection is trying to authenticate in the Apple site but the page is not found.
Do you have any idea on how to bypass this authentication ??
Regards,
Gilson

Hi...
After I have wait for 30 minutes without do anything, the wifi interface worked.
I don't know if Apple could fix the issue on their site or the reboot of the Iphone solved the problem.
I'm installing IOS 6 on the Iphone 4 of my wife. Let's see if the behaviour is the same.
I will post the informations after finish the installation.
Gilson

After upgrading to iOS 5, my iPhone 4 takes a very long time to open digitally signed emails. I've tried with the SMIME settings enabled, but that doesn't help either. Any ideas on how to resolve this? Thanks in advance.

After upgrading to iOS 5, my iPhone 4 takes a very long time to open digitally signed emails. I've tried with the SMIME settings enabled, but that doesn't help either. Any ideas on how to resolve this? Thanks in advance.

I suspect you may have a corrupt photo or image that is causing the sync to fail or quit. You might want to try removing all of your photos by deselecting them in iTunes then sync - and try adding them by each sub-folders until you are able to nail down which sub-folder of photos, that causes the sync to stop or gives you errors.

I just installed OS X Yosemite on my MacBook. I now cannot get the computer to start up. If I hold down the power button to try and power it back up, it will not start. Any ideas on how to fix this?

I just installed OS X Yosemite on my MacBook. I now cannot get the computer to start up. If I hold down the power button to try and power it back up, it will not start. Any ideas on how to fix this?

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Download and install the OS X Yosemite 10.10.3 Combo Update.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

I was trying to do a backup from the iphone to my computer, i got a message that said it couldn't update and not the iphone screen is stuck on the itune symbol and the cable connection any ideas on how to clear this? I've tried turning the iphone off ??

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