I was trying to set parental controls and somehow lost the abitlity to sign in as adminstrator. When I try to reset using my OSX CD, it says I need to install Rosetta before I can reinstall MacOSX. I say yes, but it asks for my administrator ID/password

Somehow lost my ability to login as administrator when i was trying to set up Parental Controls. Now it does not recognize my administrator name or password. When I try to reset my password by reinstalling MacOSX, it tells me I have to first install Rosetta. When I say yes, it asks for my administrator name and password! ARG! Help please!

Whew, let's see if we can trick it into making a new admin account...
Reset OS X Password Without an OS X CD...
http://theappleblog.com/2008/06/22/reset-os-x-password-without-an-os-x-cd/
Admin Hack...
http://www.hackmac.org/?q=node/4
Starts up like the first time you buy a new Mac, but after filling in all that info again, you should have access to the computer and the other Users & files will still be there... give the new User a different name than an existing one.

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My daughter was trying to update her itouch and somehow lost everything on it. She had a different ipod before this one, and I think we never registered this one, so it seems the computer restored her itouch to what was on her previos ipod. Any ideas?

My daughter was trying to update her itouch and somehow lost everything on it, but itunes seems to have restored it back to what was on an older ipod she used to have. I don't think we ever registered her itouch, and I know she didn't back it up to the computer. Any chance of getting her stuff back? She lost hundreds of pictures.

- You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- On the computer go to iTunes>Preferences>Devices and see if there is a backup of her iPod.
Note that the backup does not included synced media like apps and music.
- Is she update the iPod via iTunes on other then the computer she syncs with the media on the iPod gets erased. Same for if on the syncing computer if the media was not in the iTunes library.

I was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wnt turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there

i was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wont turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there

Connect in recovery mode and restore, as described in this article:
If you can't update or restore your iOS device

ITunes says it needs to install rosetta

All of the sudden, iTunes won't launch and Software Update says it needs to install Rosetta. Never had to do that before. Anyone know what's going on? Could this be an issue created from the most recent update?

Instead of trying to update iTunes +from within iTunes+, go to Apple's page where you can download the iTunes 8.2.1 installation file -- save the file, don't run it direct from the download. Once downloaded to your computer, then run the installation file.
If that does not fix the problem, then remove the following software from your computer (you won't lose your music): iTunes, Quicktime, and something called "Apple Mobile Device Services". Once you remove those programs, then run the iTunes installer file (from above) again. That will install all three of these programs and should fix your problem.

After installing OS X Yosemite 10.10.2 - I get this when I try to open Illustrator " To open "Adobe Illustrator CS6" you need to install the legacy SE6 runtime." I can not get seem to do this, how is this done?

After installing OS X Yosemite 10.10.2 - I get this when I try to open Illustrator “ To open “Adobe Illustrator CS6” you need to install the legacy SE6 runtime.” I can not get seem to do this, how is this done?

Robert,
It seems to be enough to create empty folders at “/System/Library/Java/JavaVirtualMachines/1.6.0.jdk” and “/System/Library/Java/Support/Deploy.bundle”, to make Illustrator use Jave SE 8 as it should.
This way to get round the legacy JAVA requirement was presented by Kals in post #7 in this thread:
https://forums.adobe.com/thread/1637908

Had to change my id because of glitch. Now I can't update any apps because it keeps asking for my old id password. I've signed out

Had to change my id because of glitch. Now I can't update any apps because it keeps asking for my old id password.

I had one App to update, alleways whene i tryd to do so the App told me that the App was buyed with a different ID and the Update stopped.
Untill last night whene a finaly was able to update the App.
I only changed the Pasword so i thougt it may be the problem.
But, problem is solved!

I had purchased Photoshop Cs5 extended when i had a windows comp now i bought a mac i need to install it again how can i do that

i had purchased Photoshop Cs5 extended when i had a windows comp now i bought a mac i need to install it again how can i do that

You would have to purchase a Mac version of CS5. You cannot install a Windows version on a Mac. CS5 is not a current product so you can't get a free platform swap.
Speak to Customer Service and see if it is possible to upgrade to CS6 ($200), and get what is know as a platform swap to Mac.
http://helpx.adobe.com/x-productkb/global/service1.html

Setting parental controls and allow safari access

when is set parental controls i can't fine safari (although it's checked) in the guest user profile of my applications

Sharon...
Possibly a restriction causing this...
Read here > Mac OS X v10.5, 10.6: About the Parental Controls Internet content filter

HT3669 Unable to run the HP All-in-One Installer for LJ 3055 -- Error message says I need to install Rosetta

I have an HP LJ 3055 All-in-One. Previously, I haven't used it connected to my Mac (i.e., only in 'standalone' mode). I now want to use the unit's software for faxing and scanning purposes.
However, when I insert the CD that includes the HP All-in-One Installer, I see an error message saying:
"To open LaserJet AIO Installer, you need to install Rosetta. Would you like to install it now?"
I assume this is related to the CD's having been produced contemporaneous with Tiger, not Snow Leopard -- though I have no idea why it's prompting about Rosetta, since this is a Macintosh installation CD.
Can anyone inform me what I need to do to install the software (i.e., to run the installer) under Snow Leopard, so that I can access the All-in-One's functions via the Mac?
Thanks. Replies appreciated.

kostby wrote:
Responding to two of your posts here...
Thanks. It wasn't (and still isn't) clear to my why I was getting the prompt about installing Rosetta. While using the unit with Tiger, I never saw anything about a need for Rosetta (i.e., nothing indicating that any of the software on the CD was pre-Intel).
Printing continues to be available from the Mac but nothing else is supported via the computer. Scan, fax and copy are available only directly from the unit.
Funny that this can happen with a unit that continues to work perfectly well, without a hitch. You'd think that OS upgrades would, if anything, enhance software control of a unit -- rather than eliminate it completely.
★ Is there any reason to think that going the 'Rosetta' route would restore the lost functionality (in 10.6.8)? ★
Thanks.
The reason you were getting the prompt about installing Rosetta now is because Rosetta was automatically installed on OS X 'Tiger' 10.4 and 'Leopard' 10.5. HP didn't mention it as a requirement, because at the time, it was already there and invisible.
Rosetta became an optional install on OS X 10.6, because (I presume) the number of programs and devices still using pre-2006 PowerPC code and thus needing Rosetta, was in steady decline. Why add extra clutter to (this is my guesstimate) 85% of the Macs running Snow Leopard that DO NOT need Rosetta?
In my opinion, it cannot hurt to install Rosetta now.
Only programs (your HP drivers) that REQUIRE Rosetta will even attempt to use it.
The scan fax and copy functions don't work now with Snow Leopard, so at worst, they still won't work.
You can always delete Rosetta again if you need the disk space.
Message was edited by: kostby
If I correctly understand how Rosetta worked, it created an emulation environment in which certain software (including 'multifunction printer' drivers) would work, the implication being that these software products were not specifically written for the Mac OS.
However, wouldn't those drivers still also have to be supported by the Mac's currently-installed OS in order to work -- as they were in Tiger and Leopard (but are not in Snow Leopard)?

TS3212 I just finished downloading iTunes, but when I clicked "Run" Windows indicated that it was not a valid WIN application and I lost the download. What can I do?

I've been having a lot of trouble with iTunes lately. When I would sync my iPod to iTunes, many of the most recent songs I had downloaded would be removed from my playlists and their respective play counts wouldn't be updated. I had thought that updating iTunes would fix my problems, but each time I tried to download the update, nothing would happen. The dialog box that gives you the option to open or run the program would not appear. Finally, after referring to the Apple Support Community, I was able to find a link to download iTunes that allowed me to do so. But when the download was complete and I attempted to run the program, a Windows error occurred that indicated iTunes was not a valid WIN application. It gave me no other option but to click "OK" and when I did, I lost the entire download. I hope that there is a way to fix this problem.
Thanks for reading.
Kristen

Let's try the following document with that one:
iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

'm trying to set my ipad and it said the required software isn't installed

I'm trying to set up my ipad dowload the new version of itunes and still when I connected it said that the required software isn't installed. Help

First, try resetting your iPad. Hold the home and on/off buttons together for about 10 seconds till the Apple logo appears. Do this while not connected to iTunes on your computer.
If that does not help (it certainly won't hurt), let us know what version of iTunes you're running and on what type of computer (Windows or Mac).

I recently downloaded the latest version of Mountain Lion and imovie and now I can't find my photos. When I click on the camera it tells me that I need to open iphoto before I can see any of my pictures but that didn't work. Any help would be appreciated.

Is there a reason why I can't see my photos from iphoto?

Trashing the iMovie and iLife preference files may fix the problem you are experiencing. See this User Tip by AppleMan1958 for full details:
https://discussions.apple.com/docs/DOC-4061
In Lion and Mountain Lion, an alternative way to open your user Library folder (to access the Preferences folder), is to click and hold down Go in the Finder menu bar and then press and hold down the Option key on the keyboard. The Library folder will appear in the drop-down menu. Slide the pointer down until Library is highlighted. As you release the mouse button, the Library folder will open.
John

When I wake my computer from standby, Firefox is frozen. I need to restart it before I can do anything.

All of a sudden, each time I come back to my computer and wake it from standby, Firefox seems to be frozen. Tabs wont open or close, web pages wont scroll, etc. I have to shut down the browser and reopen it. I dont think I've changed any settings recently, but ...
Any suggestions would be appreciated.

It is unclear what Firefox is doing upon waking from sleep. Or not doing, as the case may be.
Likely related forum threads (unsolved):
* [https://support.mozilla.org/en-US/questions/961206 FF 21.0 Unresponsive after Sleep - Windows 7.0]
* [https://support.mozilla.org/en-US/questions/961898 browser freezes after resuming from sleep]
Two bugs have been filed recently relating to sleep on Windows 7 (64-bit). Neither seems to have progressed toward a solution as of yet:
* [https://bugzilla.mozilla.org/show_bug.cgi?id=859038 859038 – UI stops painting after resuming from sleep]
* [https://bugzilla.mozilla.org/show_bug.cgi?id=873110 873110 – When OS Windows 7 wakes up after sleep Firefox doesn't respond to actions]
(It was also posted on a closed bug: [https://bugzilla.mozilla.org/show_bug.cgi?id=765215#c91].)
If forum members can contribute to the development, please feel free to pitch in. Otherwise, it's generally not helpful to add ''comments'' to bugs (unless there is a call for test cases), but you can register on the Bugzilla site and "vote" for them to be fixed. See:
* [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla Etiquette]
* [https://bugzilla.mozilla.org/page.cgi?id=voting.html Voting]

I tried to update my ipod and after i did it got stuck on recovery mode, when i try to restore it, it says error 1604 but i have used different computers and USB sockets and it wont restore?

Please help...

Just what do you not understand?
Did you try:
Try to restore from another known-good computer and network.
Error 3014
This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I have osx 10.6.8 and have lost the side scroll bars on Safari. When I go into System Preferences there is NOT an "always" option for displaying Scroll Bar. How do I get it them to display again?

When using Safari the scroll bars no longer appear on the right hand side. When I go into System Preferences the option to Always have the scroll bars displayed is NOT there. How/Where do I go to get these to show all the time?

It SHOULD be under the General tab in System Preferences:
(Note that this is a Mavericks screenshot, but it should be there in Snow Leopard, too, if indeed you're still running 10.6.8 as your profile says)
Clinton

I was trying to set parental controls and somehow lost the abitlity to sign in as adminstrator. When I try to reset using my OSX CD, it says I need to install Rosetta before I can reinstall MacOSX. I say yes, but it asks for my administrator ID/password

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