I was updating my ipod and had to stop it so held down the power and home buttons. Now my ipod is frozen with the apple logo showing. The computer will not recognise it so it will not charge or restore. Is there anything that I can do myself?
I was updateing the software on my ipod through the wireless straight to the ipod and had to stop so held down both the power and the home buttons. Now the screen is frozen with the apple logo and the normal 'unfreeze' technique won't work. The computer does not recognise the ipod so will not charge or restore it. Is there anything that I can do myself?
Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
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Similar Messages
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I have an old ipod. It worked great until about 2 months ago and now it says I need to restore my ipod but I can't unless I format it, but everytime I try, it says the format could not be completed. Is there anything else I can do to get it to work again?
No app is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
My MacBook will not start up. The only response I can get out of it is the battery light on the side which shows it as being full. Is there any wizardry that will magic it back to life by a sequence of buttons or something?
Try holding the power button down for ten seconds and then try booting it.
Try to reset SMC. http://support.apple.com/kb/HT3964 -
I updated my Apple Iphone 3GS this morning and now my charger will not work. I can use my boyfirends just fine but mine will not worl at all. Why is this and is there anything that I can do?
Something is wrong with your charger or cable.
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My phone turned off over night and will not turn back on even when plugged in. Is there anything that I can do?
If you've left the phone plugged in for at least a half-hour with no results, then try holding power and home buttons simultaneously to do a soft reset (settings) only. If that doesn't work, try seeing if iTunes will recognize the device and let the computer charge the device.
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The Mac Book pro is not charging. The led is green with the connection and the computer is not charging. Thank you for the help
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best. -
I need help. Just purchased an ipad with wifi service only. Is there anything that I can get that will allow me to access the internet. I keep getting network connections that have a lock which makes it unable to log on. Picking up numerous with sites with the lock. Help did I make a mistake in getting this ipad. If so, can I trade it in for one that is more network friendly.
If you expect to use a WiFi only iPad it needs a wireless network. It is customary to have your own versus using someone else's.
Nothing is more network friendly than an iPad.
You couldn't possibly have expected to sponge off a service someone else is paying for?
read the fine print -
My Ipad crashed, so I pressed both power and home button, now I have to restart my ipad on the itunes, but there are some important info I cannot loose... how can I save this info at this time? actually is some info the I saved in the "notes" app! help!!!
I Had it on my iPod, but I reset to factory settings and it got deleted :( If I find a way to get it back, I'll post it here so you can too.
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I downloaded "21 Jump Street" on my IPhone and it has been two days and it is still not downloaded ans it seems to be frozen at "processing," is there anything that I can do to make the movie download or get my money back?
Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost. -
I am trying to connect both my ipod touch 5h gen and also my iphone 5c to my bluetooth headphones at the same time. I have been told because of the way the operating system works this is not possible. I used to be able to do this on my old non apple handset.
The reason I would like to do this is because when I am listening to my ipod and have my phone in my pocket it is not connected to bluetooth and I am missing important phone calls some of which are business calls.
Is there any type of device that i can get from apple to allow this to work.
Regards
BodiThe iOS implementation of the Bluetooth Protocol does not permit use of a Bluetooth device with more than one source at a time.
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I was unlocking my 3g iphone with at&t's approval, on the process I reset:erase all settings and content. now my iphone blocked out(not responding) with only the apple logo. I tried DFU mode several times but itunes still not recognizing the iphone. I previously backed up before. Help...what do I d now? thanks
Hi there tifachristie,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
I have installed it from the disc many times on every new machine that I have gotten and Adobe helps me with updating. But now I can't install it on the 7 operating system and the oldest installer that I can download from Adobe is for Shop 7. Does anyone have any suggestions or a way to contact Adobe?
I had no idea that Adobe's customer service had become so distant and
support was hard to get. It seems like all I had to do was just install
from my old disc onto any new machine, and it would instantly connect to
Adobe and start downloading updates.....until I ended up with Photoshop
7.0. Now they don't have anything on the website that provides support that
far back. It's a shame because Photoshop is still a darn good product. With
so many options and features, it enables to do so much to photos and
assists in design. In my opinion they just don't have a replacement for it,
I don't need all the other stuff for webpage design and storage space on
their server for any photos, art designs, business cards.....I have a lot
of storage space (extra external hard drives).
Thanks again, I guess I'll look for another program.... -
IPod Frozen with Only Apple Icon Showing
My third generation iPod completely froze today. The screen displays only the Apple icon, whether the iPod is connectied to nothing, to the charger through the dock, or to the computer. When it is connected to the computer, the iPod is not recognized -- it's icon does not show on the Desktop nor does it appear in the Source column of iTunes.
I've tried all the usual troubleshooting stetps, resetting, cycling the Hold switch then resetting, doing a ceremonial dance around the thing, etc., all to no avail. Any suggestions from anyone who might have had the same experience?
Tom WrightWhat about these?
Check these out.
iPod doesn't appear in iTunes or on the Mac desktop
iPod does not appear in iPod Updater or iTunes in Mac OS X
iPod appears on the Mac OS X desktop but not in iTunes.
Try to restore it in disk mode.
Putting iPod into disk mode. -
I cant get my iphone 5 to be compatible with my mac book pro. When I plug the iphone 5 in it tells me that i need a newer version of itunes 10.7 and I currently have 10.6. I checked for updates in my itunes and it says i dont have any. So i have gone to the itunes website to try and redownload itunes which i believe it 11.7. When I try and download that version it tells me the software on my computer doesn't suppor that version. I try to update my software and it says there is not software updates available right now. Is there anyway I can get my iphone 5 to synce to my itunes?
In order to get those to work you will have to upgrade to Snow Leopard 10.6.8.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard, preferably the full 10.6.8 combo updater. -
Is there anything that you can do to fix a pdf that was created with the wrong orientation?
Someone sent me 40-page pdf created from a document with landscape orientation that was output with portrait orientation. The pages are clipped off on the right and left. There is no way that I can see that you can change the orientation in Acrobat Pro and if it is converted into a Word document you can see most of the text, but there is still some missing, especially where there are tables. I don't have access to the original document. I was just curious if there was a way around this?
Thanks, that is what I figured. Just thought I would ask. Some of the text that was clipped off did appear when the pdf was converted into a word file, but not all of it.
Mary Jane
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