I was upgrading my iphone 3g to 4.2 and an error occured. please help
I was upgrading my iphone 3g to 4.2 and an error occured. please help
See this support document http://support.apple.com/kb/TS3694 and read about the 1015 error. Usually refers to jailbreaking, or attempts to install different firmware. Does this apply to you?
Similar Messages
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After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?
Thanks for the update and clarification. In researching the issue it seems that the 2003 error code may have something to do with the USB connection. I would use this section of one of the above articles:
Get help with iOS update and restore errors
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, you can try different equipment:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues by following the next section.
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
After upgrading my iphone to v5 software I have duplicate calendar entries - please help
After upgrading my iphone to v5 software I have duplicate calendar entries - please help
Have same issue, reset doesn't help (
I can delete unwanted photos and albums following way:
1) Backup all photos from device (Important!!)
2) Connect to iTunes, enter managing device, select 'Photos' link
3) Select checkbox Sync Photos from <My Pictures>, choose 'Selected folders' but select NONE of them
4) Click Apply, agree to Delete All Photos from device
5) Uncheck 'Sync Photos from', click Apply
Now i have cleared all previous synced folders, that i unable to delete from device. -
im updating my iphone 4 to the latest update and received error code 6 would someone tell me what is this?
Hello, Joyce.
Error 6 can be tricky. It usually is related to a 3rd party software conflict like security software or a modification of your TCP/IP protocol. It the article that you referenced, iTunes: Specific update-and-restore error messages and advanced troubleshooting, see the section labeled "Errors related to third-party security software". Go ahead and try the first two of that section. If that does not work an uninstall of your antivirus software or attempting to restore on a new computer might be necessary. I have included the links to those steps below.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Cheers,
Jason H. -
HT201413 iphone 3GS apple logo persist and shut down frequently. please help.
Iphone 3GS apple logo persist and shut down frequently
Hello ramanathanfromsgp,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Does not start up past Apple logo
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Best of luck,
Mario -
I plugged my Iphone 4 into my laptop and an error occurs
I had my iPhone 4 for a year and it doesnt sync or register the only thing that happens is a box appears saying there has been an error.
There is no iphone 5.
Itunes 5 would be very old. The newest itunes is 10.5.3. The newest ios for iphone is ios 5.0.1. Is this what you mean?
Have you tried to restore it? -
The iphone could not be restored and unknown error occured(20)
is this simply because of the madness?
All versions of the 2.0 upgrade from apple are total clusterbombs. Both of my phones have been totally jacked since attempting this upgrade, and many of the issues that occur once u are finally able to upgrade still exist after 2.1 update (see my other posts).
I had the same prob as u guys only in my case, it actually bricked a 6 month old $2000 dell notebook in the process and partially bricked my old dell desktop still running XP PRO (not to mention both of our iPhones). The only way I got around the prblem after literally days of research and calls to apple tech support was to try to sync a third time on a third computer - my work pc - and pray to Steve jobs that I didn't get caught, fired, or brick that machine as well. Dumb luck prevailed though I guess bcuz it worked just fine and I was no longer dead in the water with no phone at all.
-but of course by syncing with that computer, all of my contacts, data, music and photos were all lost thanks to apples policy of forcing sync whether u really want to or not.
So the moral of the story is, the only solution that I could find on apples website was to basically just keep installing their invasive software on other people's computers until eventually u come across one that gets lucky and actually works. Still can't believe that they literally suggest people do that on their website as a feasible solution to their software coding deficiencies, but hey I guess that's what we bottom feeders get for trying to use a 'superior software app designed for a superior operating platform' ie a freaking MAC on a far more inferior platform that they like to call WINDOWS!!! -
Help! I upgraded my iphone 4 to ios 6 and now one of my two emai accounts - my work account - no longer receives/sends emails. I checked my e-mail settings and they were correct. I then deleted the account and tried to re-add it, per discussions in other forums, and it won't verify the account. In addi tion, there was previously an Advanced section in the e-mail account setting, and now there isn't - don't know if that is part of the probem and the phone needs additional information that it's not asking for anymore . . . I'm beyond frustated. Many hours of lost productivity. Any suggestions? Can I got back to the previous version? I was thinking of buying new phone in next few months, but if this is resolved I'm leaving Apple.
Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever. -
I upgraded my iphone 5 to iOS 8 and now i get an itunes error message when I try to sync "this iphone cannot be synced. Unknown error. (-50). my icloud drive was stuck in an upgrade cycle, but i've stopped that and still get the error message.
I restarted itunes and tried again (based on a similar question/solution from 2012).
I don't get the error message anymore, but it's really sort of odd that after step one of sync, it looks as if sync stopped, and then all of a sudden you see step 4 of sync.
Also before the upgrade I had 7+ gigs of space free and after the upgrade I have 10 gigs free. seems like something is amiss, but it's not like I have anyway of determining that. -
I was upgrading my iPhone to iso7 and it got stuck on connect to iTunes. How can I fix this ?
http://support.apple.com/kb/HT1808
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Can i upgrade my iphone 4 unlocked from ATNT and currently on iOS 5.1.1 to latest iOS 6 coming with iphone 5 without locking the phone again.
If it was officially unlocked by AT&T, it will remain unlocked during an upgrade of the iOS. If it was hacked to provide unlocking, it will most likely lock to the original carrier.
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I was given an iPhone 4 from a friend and I was trying to reset it to factory settings but it won't let me. It's keeps popping up with a box to put in my friends iCloud account password in but I don't know it. How can i delete their iCloud account without knowing their password?
You cannot delete the iCloud account that is signed on to Find My iPhone unless you know the password. This is called the Activation Lock:
ACTIVATION LOCK
It is an anti-theft security measure that is a part of iOS 7. You can only get around this by following the steps in this support article:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Contact your friend. This is the only way around the lock.
Best of luck,
GB -
I was updated my Iphone 4s from computer(ITunes).ITunes get error and update failed.(When Iphone is preparing.).And now ı can't use my IPhone.At the screen there is a USB cable and up of the screen there is ITunes' logo.PLEASE HELP!
Read what i say. Put iPhone in DFU mode. Connect with USB cable and restore.
Read:
http://www.apple.com/support/iphone/assistant/restore/ -
Tried to upgrade my iPhone 4 to 5.1 and now it is stuck in "plug into itunes mode" but will not recover when I plug it in. It is coming up as "unkown error (1)". Is there anything I can do?
Also, is there any way to recover pictures I have not yet backed up? They should be on iTunes, but do not show up when I plug the phone in or otherwise.
Is there any hope in saving this phone or is my best bet contacting Verizon or Apple to overnight me a new one?From iPhoneWiki:
Try changing the USB port (the back one of chassis is better) and restart computer.
The installed version of iTunes may also be too old. Update iTunes.
Also put your iPhone in DFU mode when doing the above and restore. It's a software error. -
i upgraded my iphone os to 4.01 and i have not been able to sync to my computer. The error message I get says the Iphone connected is not recognised what can i do to solve this problem.
Did you try to connect in recovery mode? iOS: Unable to update or restore
Also check here: iOS: Device not recognized in iTunes for Windows
And make sure your security software is set up right: iTunes for Windows: Troubleshooting security software issues
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