I was using my Design Standard 3 one day, then got the message I did not have access to this program - contact Adobe; a rep said uninstall/reinstall. The reinstall failed. What can I do next?

Question

Uninstall seemed to work, but adobe folders remained in program files.  Reinstall just gave the message that an "error occured" with all the design standard components.  I did not install any new software between one use and the next.  I had installed a new virus program the previous day.  (windows vista operating system)

Answer 1

Re: the advice of 1-12-15 about troubleshooting the error, the below directions came from that trouble shooting website.  In black (***) is what I found when I tried to follow those directions.
About Creative Suite product install logs
The installers for Adobe Creative Suite 3 and Adobe Creative
Suite 4 record their actions in a log. These logs can be useful in determining
if certain errors occurred during an installation. For silent installations,
the log file is the only place that records error messages.
Analyze Creative Suite 3 and Creative
Suite 4 product install logs
Navigate
     to the log files in one of the following folders:
     • Windows
     64-bit (XP, Vista, 7): \Program Files (x86)\Common Files\Adobe\Installers\
I went to the internet site listed in the
above email  (directions here are taken
directly from that website). Taking the pathway described above, I come up with
the following:  Under “installers” there
are two folders: 0e772471f6aed60c960ed5260 and “InDesign5”  which is empty ;  The first folder contains two additional
folders, payloads and resources plus two .dll files and an application file (“set
up”).  Resources contains four folders,
an HTML file and an XML file.  Payloads
contains  Many folders, all “modified”
the last time I tried to install the software.
Without looking through all the folders, I have not found any .log.gz
files.
The log filename
includes the product name and install date (CS4) or just the product name
(CS3), followed by “.log.gz.” The extension .gz indicates a compressed format.
RippedOffByAdobe I would recommend reviewing the installation logs to determine the cause of the installation failure.  You can find details on how to locate and interpret the installation log files at Troubleshoot installation with install logs | CS3, CS4.