I was working on a word document and the computer shut down suddenly.
I was working on a word document and the computer shut down suddenly. I got a grey screen with a message that your computer shut down because of a proble. It was written in various languages. It asked me to press any key to restart. I tried to restart it but the wheel just kept going on and on. So I shut it down and I tried to restart it. But I still keepgetting the wheel under the apple symbol and nothing else.
See
About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details.
Similar Messages
-
This is the first time I get hacked this bad. I was working on a microsoft word document when the computer suddenly started typing meaningful sentences on its own that describes how skillfull the hacker is. At the that time I was on a friends wifi network that is password protected (not sure about the encyrption), the Os X Firewall was on. I was using the admin profile, however, file sharing was off. I'm very careful not to install any suspecious 3rd party software.
So far I have verified permissions and fixed some errors there, and changed passwords.
Do I have to erase/format my computer and reinstall the Os? If so is it adequte to use the internet recovery tool or will it use old and possibly infected EFI/Root files?
Would appreciate the advice of all the Mac experts out there. ThanksPlease read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click anywhere in the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo launchctl getenv DYLD_INSERT_LIBRARIES; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; launchctl getenv DYLD_INSERT_LIBRARIES; echo; crontab -l 2> /dev/null; } | open -ef
Step 4
ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of login items' | open -ef
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal. -
I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off. If I plug the connection into the laptop it's not recognising it now. HELP!
Hello there, xkatiex255.
The following Knowledge Base article should provide the steps for you to resolve your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I have a 27" iMac mid 2011 2.7 GHz intel core i5 with OS 10.10.1. For about the last month when I shut down I get a window that says "Continue the installation Choose abort if you wish to cancel the installation ABORT YES". If I don't press anything or if I choose ABORT or Yes the message goes away and the computer shuts down. But the next time I use the computer and then shut down the message is back. I have looked to see if there are any downloads pending or if there are any updates trying to download. I am very puzzled.
Genieo Adware is installed. Removing it will help.
If you have another browser installed, use it.
If not, launch App store and get another browser for temporary use.
Remove it afterwards.
1. Use free AdwareMedic by clicking “Download ” from here
http://www.adwaremedic.com/index.php
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit AdwareMedic by clicking AdwareMedic in the menu bar and selecting
“Quit AdwareMedic”.
or
Remove the adware manually by following the “HowTo” from Apple.
http://support.apple.com/en-us/HT203987
2. Safari > Preferences > Extensions
Turn those off and relaunch Safari to test .
Turn those on one by one and test. -
I just upgraded to Snow Leopard then Lion and the computer shut down after installation.
Now when it starts up it gets as far as the apple icon and then shuts down again
whenever I turn it on it loads that far and then closes.
HELP!Restore your bootable backup/clone or Time Machine backup of Snow Leopard, launch Disk Utility from the install disc, repair the boot volume, and reinstall Lion.
-
Can I get back an email I was composing after losing power and the computer shut down?
While composing a long, complicated email, the warning came on that I was about to lose battery power. By the time I plugged my computer in to the electrical outlet, it had already shut down. I powered it up and checked my email drafts folder, but the email was not there. Is there any way I can get it back?
Hi,
Thanks. Doesn't a Mac save your draft automatically from time to time while you're typing it? On my PC I could click on "Save" occasionally and save what I was working on until that point, but on my Mac Book Pro I've never figured out how to do that. My Mac seemed to do it automatically. For example, if for some reason I stopped working on an email but came back to it later, it was in my Drafts folder. However, this time my Mac shut down while I was composing my email and now I can't find it. It's nowhere to be found?! -
I am facing a problem while working in Muse... The issue is I cannot delete a page from my plan, when I am trying to delete it showing an error and the application shuts down. I am working on an emergency project which I got to submit it tomorrow I hope you will find a solution for the same.Help with using Adobe Muse CC
Thanks,
I have tried with a new site it's working perfectly.
See the screenshot of the error.
Thanks for your support Rohit -
Ever since I installed MAVERICK, nothing now works, Flash Player won't run, printer works but scanner will not and the computer runs so slow. Any help anywhere?
wqn02h, first thing I would do is use Disk utility to repair permissions. Once this is done. Make sure you have the latest versions of the software you use. Also, check the manufacter of your printer/scanner for updated software. If they don't have updated software there are 3rd party alternatives that will work.
Paul -
i have a new ipad 2. As soon i load an application the screen is getting grey and the application shuts down. What can i do, i have a new ipad 2. As soon i load an application the screen is getting grey and the applivatiuon shuts down. What can i do
Update: An Apple rep called me today to update the status of my return. I was told that the replacements for the BLACK iPad 2's was still another 3 weeks out (at least) so they offered me a brand new WHITE 16GB iPad 2. I could have that or continue waiting. I opted to go ahead and accept the offer of a new white one. Worst case scenario if I don't like the white one I have buddy that just bought a 16GB black one that he would be willing to swap it.
-
When my battery is fully charged and i remove the power lead the computer shuts down
When my battery is fully charged and i remove the power lead the computer shuts down, evan when the power lights are fully green on the charger and the battery pack indercating lights.
RegardsI have exactly the same problem, which started again yesterday; coincidentally the day my warranty ran out!
The situation is complicated for me because I live in rural lincolnshire, but was in London all summer and had a new logic board replaced under warranty last month at the London- Stratford store.
It seems the £400 logic board replacement didn't fix it. When I try to get support, the website just laughs at me and holds out the cup for more money. I had a chat with somebody in the store this evening and I've got to take it into a store AGAIN!
Perusal of the 'Support' pages turns up literally thousands of people who have this or similar faults, all the way back to 2006, and I've not seen anything yet indicating that Apple have got a grip of it.
I've been using Apple kit for 16 years now and I've never had any trouble until now, but this bloody laptop, which is no better than my iMac now for portability has let me down badly several times in the last 6 weeks.
I'm really hacked off with this, get your **** together Apple! -
How to remove black "blocked plug-in" window that opens with iPhoto. It covers iPhoto and everything under it. I've right and left clicked the black window, restarting the computer, shutting down the computer, but the window always appears when I open iPhoto and it will not move or go away. It stays on my screen (covering my desktop icons) even after I quit iPhoto. How can I get it off my screen?
Which version if iPhoto and MacOS X do you have?
Do you have any iPhoto plug-ins installed?
Open the folder /Library/Application Support/iPhoto/Plugins/
To navigate to that folder, open the folder "Library" directly on your Macintosh HD, then inside the Library folder go to Application Support, then iPhoto. Is there anything installed? -
I have a MacBookPro and just downloaded the new Firefox 4.0.1. When I use my laptop wireless the computer shuts down after a few minutes. What can I do?
Do you experience the same issue using other browsers, e.g. Safari?
-
I Restore iPods Classic's
All components are correct inside, correct numbers,
I plug it into the power source,
the Apple logo appears, then it goes
to the use iTunes to Restore.
COnnect it to the computer,
and the iPod icon doesn't show on the
iTunes page, and the iPod shuts down,
after twenty seconds, reboot it, same thing.
this is a first, any ideas?Hello tsnovak!
Is English your first language? If not, I can help get someone who can speak your language to translate this article.
Tsnovak, you seem to be on a Apple Logo Loop. This has happened with several iPod generations. Contact Apple Support here: <https://www.apple.com/support/contact/>
Thanks!
- Ronní J.
Apple Support Communites -
I'm working with my iMac PPC G5, PowerMac8,2, 2 GHz machine running OS X 10.4.11, and was having a problem for a while with the machine shutting down unexpectedly. There was no clear pattern to when it was shutting down as far as I could tell. For a while, it would also not restart when buttoned on.
I set the machine aside for a while, probably a month or more, and then got it back out after its rustication. It started up and runs significantly better than it had been, but I have noticed it shutting down sometimes now again, though not as frequently as before. Sometimes it runs for a good long time between active work, sleep mode, and active work again. Once in a while it does shut down when no one is working on it (while asleep). But now it always restarts when buttoned on.
I've done the thorough vacuuming of any dust from the unit vents. I wonder if there's anything else I should try. In most other ways the machine works pretty well and has become the family desktop for basic uses, so I'd like to keep it running if I can. A little frustrating to not be able to upgrade all programs (iTunes) to useable versions, but that's another story....
I would appreciate any ideas about the shut down problem.
TCCOption 1
Reset your PRAM. Press and hold down the Command Option P R keys while starting your computer. You will hear the startup chime. continue holding down those keys until you hear the startup chime a second time. Release the keys. If the computer restarts, you will need to reset your Date and Time. It might be time to replace your PRAM battery. The G5 iMacs require a 3 volt CR2032 lithium watch/camera battery like below:
http://eshop.macsales.com/item/NewerTech/CR2032/
You can find these batteries at Walmart, Kmart, Target, most local drugstore chains, for between $3-$5, or at Radio Shack for $12-$20.
If you have any G5 iMac model EXCEPT the iSight version, you can probably do the battery install yourself. Watch this video on upgrading your iMac's RAM to show you how to remove the back of your iMac, if you don't already know how:
http://eshop.macsales.com/installvideos/imac_g5_mem_m/
While you have the back off, use a can of compressed air to blow the dust out the vents at the bottom of the iMac, the fans, and anywhere else you can. Also inspect the 28-30 capacitors on the logic board. Look for dark spots, if they look puffy or swollen, or leaks.
Option 2
Reset the SMC by removing all cables (USB, Firewire, Ethernet, Modem, Power cord) from the back of your computer. Let it sit for one minute. Press and hold the power on button on the back of the iMac while plugging in the power cord. Release the power on button. Count to five, the press the power on button again.
Option 3
Place your original, came with the iMac when purchased install disk, into the slot on the iMac, press and hold the C key while pressing the power on button on the back of the computer. (If you have upgraded your OS from when you purchased your iMac, example your iMac came with OS 10.3 installed, and you're now using OS 10.5, then use the OS 10.5 Retail Install disk that you had used to upgrade your OS instead of the original, came with the iMac disk.)
Continue holding the C key until you see the OS starting to load. DO NOT do an OS installation. At the top Menu bar, select Utilities or Utility, and pull down to Disk Utility. On the left side of the window that opens,select your normal OS drive. Click First Aid at the top middle of the window if it isn't already selected. Click Repair Disk from the lower right area of the window. When that is done, click Repair Permissions to the left of the Repair Disk button you clicked earlier.
When that is done, quit Disk Utility. From the top Menu bar (I think its under Utilities) select the Start Up Manager, and choose your normal boot volume as the startup disk. Restart the computer. If successful, and you've rebooted from your normal startup disk, eject the install DVD/CD, and you're good to go.
Good luck. -
When my Itunes Match tries to update, it stalls every time on the third step "Uploading remaining songs and artwork". If I don't cancel it, very shortly I get a message saying "Itunes has stopped working" and then Itunes shuts down completely. Is there a fix for this? I have the most recent version of Itunes. HELP!
Hi The Funkster,
The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
- Judy
Maybe you are looking for
-
Hello all, I just got CS4 and I am trying to learn it. I have a book and it is wonderful, however it does not answer everything. I am shooting with a Nikon D90 and I am taking the pictures in the RAW/NEF format. When I try to open them I get the f
-
Error message appears when linking one project to another.
I keep having problems linking a captivate project to another project. The projects are saved as .cp files stored in the same folder as all of my other Captivate files. I did publish them to .htm files and it worked. Why would they not link proper
-
B2B Addon - BPM Scenario Question
We have SAP PO 7.4 single stack working on B2B Scenarios. We will be using AS2 Adapter to send and receive ANSI X12 messages like POs inbound, Order acks Outbound, PO changes inbound etc. We installed B2B Add on ESR Content and has some sample scena
-
Songs are not playing from the beginning of the track
When using the shuffle feature on iTunes some of the songs songs that are played do not begin from the start of the track. Others start fine, I have no idea why this should be the case. Can anyone please advise? Thanks
-
Hi All, I have a trading partner that is set up for 855 "EDI X12 over Generic Exchange" transaction and the same trading partner set up for 856 "EDI X12 over Internet" - AS2. I have the following setup - we cannot put all transactions in one agreemen