I wasn't able to see/use right scroll bar itunes 11 ---- I can now!

In iTunes 11 I pressed:
Alt + Space
A small window opens in top left corner.
Select "Minimize"
Then go to the windows task bar and click on "iTunes" to pop open iTunes 11.
The scroll bar on the right is now visible.  It is a temporary fix.
Restarting itunes 11 will cause the right scroll bar to go bye-bye.
What a sad mess this thing iTunes 11 is.

Thank you for replying.  This actually my 13 year-old son's itouch.  He did this without really understanding what he was doing.  He heard some kids at school talking about it.  There was no malcious intent.  I'm trying to help him get his device back to the way it was.  He'll never do such a thing again.
I googled DFU mode and tried to follow the steps that were recommended on various sites.  Nothing worked.  I am still getting the error message 3014 during the restore process.
Any further advice you can provide would be greatly appreciated.
Thank you.

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