I went into ITunes and All of my movies on my iPhone, ipad and computer all have to be redownloaded. All of my playlists are gone! It cleared out my phone, computer and iPad. Its not even working on Apple TV. Why am I having to redownload everything?

After the recent update, I went into update IPAD and all of my movies were gone. Which this is set up for my daughter was a bummer. All of her kid moveies were gone. When I plugged it in for an update that is all I did. I didnt change anything.
When I plugged my phone in to update it all of my playlists were gone and so were the few movies I had on there.
Today I turned on the Apple TV so my daughter could watch a movie and it is still downloading and I have 15 hours before I can watch it. What is going on?
The main itunes account no longer has any of my playlists and I am concerned I lost some music. All of my self downloads seem to be gone, playlists gone.
Updates are suppose to be helpful, what happened with this one?

Hello SHEFE
If iTunes did not have anything in it after the update, there is a way to go back to what it was before. The steps are located in the article below.
No content shows up in iTunes after updating
http://support.apple.com/kb/ts1967
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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While downloading the latest IOS update to my iPhone 4, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?

While downloading the latest IOS update to my iPhone 4S, my phone went into a frozen state with the update 2/3's complete. It's remained like this for the past 12 hours. I can't turn the phone off, and I can't connect it to iTunes. Anyone know what to do?

If the place of purchase does not have a 'Lemon' policy (three replacements = refund or complete exchange), sadly you are out of luck.
And Apple themselves do not have any power over what policy a reseller uses. You can call Apple Care and have them replace it, but the odds are you would probably get a standard replacement again like has previously happened. I'm pretty sure Apple holds their own sort of 'Lemon' polocy where if it's been replaced three times through them they'll swap it out for a brand new phone. Not 100% sure though, best bet is too call them again.
And it ***** getting a response like that from their support personel, but hey, they can't all be that bad can they? I'm sure if you plead your case they'll try and help out. I've dealt with them in the past and had one or two people that rubbed me the wrong way, but most of them have been a great help and kept me a happy customer, haha.
Regards,
ThatGuy

I imported files from an external hard drive to Itunes on a new computer. they imported & play fine, but the ratings & playlists are gone & i am unable to update any info. I found a file name playlist on old drive & imported now most files are missing!

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Can you locate the iTunes Library.itl file on the old drive? Ideally you would have simply copied over the entire iTunes folder structure from <User's Music> on the old computer into <User's Music> on the new one to transfer the library will all playlists, ratings, play counts etc. intact.
tt2

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You need to make sure it is connected and mounted before launching iTunes.

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You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup

I went into itunes on one of my computers and when I went to sync up the songs I had purchased it wouldn't let me.

I went into itunes on one of my computers and when I went to sync up the songs I had purchased on another computer, both of which are authorized on the same account, it would not detect that I had purchased the song, even though I have a receipt saying that I purchased the songs days ago.

Hello Vulspyr
Look in the iTunes Store and there will a link that says Purchased, once there you should be able see all purchased made under the Apple ID that you are signed in with and there should be a cloud icon to download those tracks. The article below will assist you further.
Download past purchases
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

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I sold my ipod (which has always been backed up to itunes/computer) and am waiting for a new Ipad.
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Welcome to the Apple Community.
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Hope all goes well.
Cheers
AF

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I just updated the new iTunes and now all my playlists are gone!! What the heck?!

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Empty/corrupt library after upgrade/crash
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See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
In the unlikely event that your media has been wiped from your computer see Recover your iTunes library from your iPod or iOS device.
tt2

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Put everything back the way it was.
Them move the folder correctly.
http://support.apple.com/kb/ht1364

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"gets stuck" - are there any error messages?
If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test: Go to...
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I went into ITunes and All of my movies on my iPhone, ipad and computer all have to be redownloaded. All of my playlists are gone! It cleared out my phone, computer and iPad. Its not even working on Apple TV. Why am I having to redownload everything?

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