I will start uploading some podcasts and then I will get 'itunes has stopped working' and it closes. Please help!
I am using Window 7 and I have the most up-to-date version of itunes!
Thank you for your response! I actually just uninstalled itunes and anything Apple related in my computer and just reinstalled it. I have the most up-to-date version since I just reinstalled it. It actually isn't even letting me do anything in the program it is crashing the second I open it.
When I said in my previous post that I was uploading podcasts, I was just attempting to upload the new ones onto my computer. I hadn't even gotten to the point where I could sync it.
Thank you for any help you can offer!
Similar Messages
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I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
I have run the "fix", I have removed and reinstalled, but my iTunes just stops about 1-2 minutes in and the "ITunes has stopped working" window appears. Any help as to a fix? Are there any other music programs out there that will burn discs if I can't fix this? Thanks....
Hey deaconfan,
If you haven't already, I would run through the troubleshooting steps in the following document:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Welcome to Apple Support Communities!
All the best,
Delgadoh -
Itunes 9.1 wont start, says itunes has stopped working
I have a windows vista home premium 32 bit gateway laptop/pc, with a wired connection for internet. I have had no trouble for 3 years with past itunes but now with 9.0 and 9.1 it simply just wont start at all. When I double click on itunes I get, "itunes has stopped working and windows will notify you if a solution is avaible". I have tried to talk to numerous apple specialists but no can do because for them to troubleshoot with you, one has to own an apple product like ipod with serial number for them to actually help. I got rid of my ipod a long time ago, so I guess the option of talking to a non-robotic person will not work for some reason. A specialist gave me over 10 articles as to why itunes wont start with windows vista, things such as msconfig (changing startup options), uninstalling and reinstalling, having latest updates for firewall, itunes, among others which I already possess, Opening itunes on another user account and other too. I've tried all of these options and the only thing that I gained from all of these articles was I can open itunes on my different user account but when I do, it does not have any of my music on it. I have uninstalled itunes and reinstalled it before and the music has automatically showed up in itunes, but in the user account it does not do this. Does anyone know what the problem could be, it shouldn't be that hard for apple to provide a specialist to sit down after 30 minutes of eating there creme filled donuts and actually provide some customer service for the first time in history. Rhapsody has sat down for 2 and half hours and fixed my problem many times, (there based in the middle east and I can hardly understand them yet they were way more effient than itunes was). All I want is my precious metal music back which I poured over 100 dollars into. Thank you for everybodies support in trying to help me and others with same topic.
+I have checked in task manager and the programs itunes.exe and ituneshelper.exe are in the processes window but the program is not visible on the desktop.+
that usually means your security software is blocking it. Norton, McAfee, or whatever you use - try temporarily shutting it off and see if itunes will fully launch. -
Everytime I open up Itunes I can listen to my music, but once I connect it to my IPod, it says "ITunes has stopped working" and then ITunes ***** down. How do I fix this problem?
Hi The Funkster,
The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
- Judy -
I have recently bought a new laptop with windows 7 and when i have tried to install and open itunes i keep getting the message 'itunes has stopped working' itunes then shuts down before i can do anything to fix it. This happens every time I try to open itunes. I have tried uninstalling itunes and reinstalling it, starting itunes in safe mode. Nothing seems to work. Please can anyone help.
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
When I try to get into my iTunes store it will go just so far then I get a message that says "iTunes has stopped working" and I cannot order any songs. This has just starte over the last week and a half. What is going on?
You would get better response from the iTunes community forum.
Have a nice day! -
when i open itunes its normal and then out of nowhere it says "itunes has stopped working" and i have to click 'close program'. help?
Having the same issue here....a quick fix is to just minimize the window, and immediately maximize it. It will now fit the screen. Trouble is, after you close it, you'll have to do it again when you re-start itunes. The good news is it takes all of about 2 seconds. Apple should fix this. Should.
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iTunes keeps shutting down when I open it up. The message says iTunes has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solutions is found.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
tt2 -
I have iPad 2, iPhone 5s, both with iOS 7.1.2. I use PC with Windows 7 and hard wire internet service and iTunes to update apple products; no wi-fi. I updated iTunes to v11.4 on 09/11/14. I ran Windows update on 09/10/14. I did not try to open iTunes on my PC until yesterday 09/16/14. I got the message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I got the same message today. Does anyone know if this is a Windows problem and if a solution is coming or an iTunes problem? I can get iTunes on iPad and iPhone. All other programs PC are working correctly. I use Norton Internet Service on PC. I ran virus scans and repair/reinstall iTunes yesterday on PC.
Hello notime4,
The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
ok i installed new iTunes version 10.3.1.55 and when i launch itunes it says 'iTunes has stopped working' i get to my problem history this is whay i found
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Fault Module Timestamp: 4ddeb575
Exception Code: c0000005
Exception Offset: 00250000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
PLEASE HELP ME!!!!Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh... -
I can't open my Itunes program in my laptop computer with windows 8. the message is "Itunes has stopped working. A problem causess the program to stop working properly. windows will close the program and notify you if a solution is available". I reboot the machine, Uninstall and re install the Itune program, stilll the same message pops up.
The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file. -
Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
I made the unfortunate mistake of upgrading my ipod touch to ios 6 and then had to update itunes. Lots and lots of issues with that, losing my library, not able to add what was already on my ipod to itunes, and I have no idea what version of itunes I had before but this new updated version works differntly... like I could make playlists with videos w/o having to do the dumb manipulation of changing a movie into a music video.... anyhow. Whar can I do to be able to play videos from itunes?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
I downloaded itunes. It initially indicated that the download was successful, however, when I click the itunes icon, it says "ituns was not installed properly". It then gives me the message "itunes has stopped working"
Not completely sure. But if you think it is an iTunes issue...... follow through this: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
ALSO, if you feel like all your music will be gone as well follow through these 2:
> Downloading past purchases from App Store, iBookstore, and iTunes Store
> How to use your iPod to move your music to a new computer
IF YOU THINK ITS A COMPUTER ISSUE, RESTART YOUR COMPUTER BEFORE DOING ALL THIS.
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