I will try to watch a movie, and the audio will just stop playing!?

I purchased a physical copy of Frozen, and I went to the Disney online store to type in the free code to get it on my computer and sync with iTunes, after i did that I played it and the audio just quit after 6 minutes, please help.

Do you get an "iTunes has stopped working" message?
If so, perhaps try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

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