I wish to extend my CS4 license to a third computer

I am seeking information about extending my valid CS4 license to a third machine.

There is no such thing. You would have to buy an extra full license, but that's no longer possible for CS4.
Mylenium

Similar Messages

  • Upgrade from CS3 Extended to CS4 (non-Extended) fails

    Hello everyone,
    I looked at the upgrade method from CS3 Extended to CS4 it tells me I need to contact Adobe via phone and purchase the upgrade.  After receiving the upgrade, I attempt to install it and it informs me that it cannot find a valid Photoshop install and asks for version and serial number of my previous version.  It only give me the options of Photoshop CS, Photoshop CS2 (all the languages), and finally Photoshop CS3. No option for CS3 Extended.  So I give it CS3 and plug in the serial number and it says invalid serial number.
    Called Technical support and spent 30 minutes waiting.  They had me do 'Ctrl+Shift+Double mouse click" to get a "Challenge Number" which does not work.  Then they said I had to call Customer support to get this Challenge number.  Called Customer Support and spent 1hr waiting...and still waiting.
    So, can anyone help on how I can upgrade?  I'm guessing they were suppose to give me a serial number to upgrade.
    I finally gave up with the phone support and filed a support case online...which said I should get a reply within 3-days.
    Very disappointed with Support.  After paying over $1k in products, I would expect good customer support...but that's for another forum
    Thanks.

    Well, after getting so fed up, I finally figured it out.  But first I have to tell my story of frustration.
    So, after calling Technical Support, their instructions to get the 'Challenge Number' by pressing Ctrl+Shift and double-clicking on one of the INSTALL screens did not work.  So, after a total of 44 minutes (most of it on hold), I was told to call Customer Service at 800-833-6687.  I called them and spent 55 minutes on hold.  When someone finally answered, I told them the story, and they told me to do the exact same thing, press Ctrl+Shift and double-click to get a Challenge Number.  I said, "Technical Support told me to call you guys to get my Challenge Number".  They said "we are Technical Support.  Please contact Customer Service at 800-833-6687 to get your Challenge Number".  I WAS ANGRY!
    I than asked to speak to a manager. 10 minutes later, the guy came on and said that his manager was busy on another line!  He then promissed me that I should be able to get to "Customer Support" quickly this time.  After being very direct, stating that I do not want to spend another hour on hold, I asked him that there must be something else that they can do to fix this problem...nope.
    So (sorry if you've read this far), I called the number AGAIN and was on hold for 40 minutes...then it turned 5:00PM Pacific Time!  ARG!
    SO, THE ANSWER to the problem on getting a Challenge Number.  You must install the software on a trial basis FIRST.  (not during installation as Tech support tried to have me do.)  After installation, start CS4 for the first time, and it will come to Software Setup and ask if you wish to continue using it on a trial-basis, or if you have a serial number for the product.  Put in the serial number for CS4 and click Next.  The next window labled 'Upgrade Check' is where you press Ctrl+Shift and double-click to the the "Challenge Code".  Why Technical Support did not know to do this really bothers me.
    Well, tomorrow, I will be contacting Technical Support at 6am to get this working.
    And if it was a matter of pressing Ctrl+Shift and double-clicking, why was I required to purchase the software to be shipped?  I could have saved on shipping and tax if I just downloaded it the way I wanted to in the first place.
    Well, thanks for reading.  Hopes this helps someone.

  • CS4 license marooned on my dead / inaccessible computer. Online Support goes in circles. Can't elevate to human by phone, or by chat. Chat link grayed-out for me. Now what?

    Hello:
    I attempted to follow instructions given by a previous answer that addresses the same problem I have, but without success: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me
    Following Contact Customer Care did not lead me to chat option that I could spot. I'm sorry if I missed a link that is obvious to everyone but me. Maybe I just need that link pointed out to me more vigorously.
    By the way, this link, What are my contact options? has a chat option, but it is grayed out (at least for me) so that's a dead end.
    So, please explain to me (like I'm a bewildered child) how to get to chat support. I am unable to fill in logical gaps by myself. :-/
    Thank you SO much. :-)
    That's it for my question. The rest is just a boring account of how I struggled to get here. Which I include just in case an Adobe Staff Member would find my customer-experience worth noting.
    I reached Shivangi Moitra (Adobe) [email protected] by sending feedback about the dead-end support loop that I encountered by following the steps here, at www.adobe.com/getsupport. Incidentally, I gave her a detailed description of my deactivation problem too. Shivangi responded by directing me to use the same link that goes in circles! To wit: "The first step for contacting us will be to start online [at www.adobe.com/getsupport]." Of course you notice that this is yet another dead-end circle in the customer support system.
    If my email to Shivangi is a useful reference then here you go!
    I am unable to get online or phone support from Adobe. I need to deactivate CS4 from a dead computer. Adobe online help is defective because it puts the user into an endless loop making it impossible for me to find a solution, and impossible to get support. Please remedy the defect and please call or email me to manually update Adobe's activation database. (Phone and email address redacted.)
    I own a copy of CS4 that is marooned on dead computer. Consequently, I can not deactivate that copy. I know that a single license for Adobe CS4 only lets me install the application on two computers, of which I can only use the application on one computer at a time.
    I need Adobe to manually deactivate my earliest CS4 installation from its servers so that I can activate CS4 again when my new computer dies so that my work flow is not interrupted by the unavoidable (meaning eventual) breakdown of my next computer.
    1.) http://www.adobe.com/
    2.) login to Adobe
    3.) Don't search keyword "support" - worthless, instead go to . . .
    4)  adobe.com/getsupport which resolves to
    5.) http://helpx.adobe.com/contact.html
    6.) Pick 'Adobe Creative Suite'
    7.) http://helpx.adobe.com/contact.html?step=STEA
    8.) Pick 'Downloading-installing-setting-up'
    9.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up
    10.) Pick 'Licensing-activation'
    11.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up_licensing- activation
    12.) Pick 'Error: Sign in failed, activation limit, or maximum activation exceeded'
    13.) http://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-starting. html
    14.) Scroll to Error: 'Problems signing out or deactivating?'
    15.) Click on link: Can't access your previous computer?
    16.) OPENS THIS MESSAGE: Don't have access to the previous computer on which you installed the application? ***CONTACT US***. Be sure to have any purchase-related information ready.
    17.) Click on the 'Contact us' link . . . infuriatingly returns you to the start of the loop
    18.) http://helpx.adobe.com/contact.html         SAME AS STEP 5
    I have explored all the other branching available at helpsx.adobe.com . No other branching resolves the problem or gets me support. I explored branching specific to CS4, and branching not specific to CS4, and branching of any kind in search of a solution or support. There is no solution or support available online from Adobe for this problem.
    I also called 1.800.642.3623 per https://forums.adobe.com/thread/1030438 which was of no use.
    This page was of no use. http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    This 'Let us know how we're doing' form is my last hope.

    I have same issue:  CS 5 on a dead computer. I was able to chat just now with Adobe. I still need to try this to see if I can do as she says.
    Chat 
    Your case number: #######
    Here's what we know about your issue so far. It relates to:
    Other product or service change
    Downloading, installing, setting up change
    Licensing and activation change
    Thank you for contacting Adobe.
    A representative will be with you shortly. 
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    You are now chatting with Rachana.
    Rachana: Hello! Welcome to Adobe Customer Service.
    Rachana: Hi Linda.
    Linda : Hello Rachana
    Rachana: How may I assist you today?
    Linda In 2012 I purchased Adobe Creative Suite 5 to use in my retirement. I installed it only on my home computer as I had different software at work. Now my home computer has died. I cannot get it to start up. I have a new computer and want to install it on that computer. Can you please deactivate the dead software on my old computer so that I can install AND ACTIVATE it on the new one?
    Rachana: I will check and help you with this.
    Rachana: May I have the serial number for the product?
    Linda : mastercollection # provided acrobat # provided
    Rachana: Thank you.
    Linda : there are also individual serial numbers for 4 other unidentified products on the back of the package discs came in. do you need those also?
    Rachana: I have made the necessity changes to the software, you can go ahead and activate without any issues.
    Linda: thank you Rachana

  • CS4 Licensing suddenly stopped working.

    CS4 Licensing suddenly stopped working. I was told to reinstall, however I cannot open them to deactivate the serial number. I tried the License Recovery download, but it doesn't even open like the directions read. Now what?

    Contact support to reset activations, run the cleaner tool and reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Download CS4 products
    Mylenium

  • Contact adobe re after effects cs4 license expired

    hello,
    does anybody know how to contact adobe via email about license expired?
    I can no longer launch after effects cs4 due to license expired message.
    I've tried the license repair tool several times. it didn't work.
    I found an online live chat support on adobe website but it went silent after introducing ourselves.
    I've tried the phone numbers on adobe website many many times, but I only get 45 minutes for lunch and this is not long enough to get through to anybody.
    I get 6 complementary questions from customer support with my master collection license but I can't find a way of asking these questions.
    Also its more than 90 days since i bought it so maybe I can't ask customer support anything?
    I would like to revert to my cs4 license as I find after effects cs5 too unstable
    thanks in advance
    s

    my question was if anybody knows if there is a way of contacting adobe via email about license expired?
    Your reply was I must be using pirate software or I've fiddled with my system time and date.
    I also wrote.
    I can no longer launch after effects cs4 due to license expired message.
    I've tried the license repair tool several times. it didn't work.
    your reply
    Adobe's licensing system is a little diva and quite messy - but just bashing it because you are one of the unlucky ones where it went belly up isn't helping in any way.
    a simple statement "I can no longer launch after effects cs4 due to license expired message." is not "bashing it"
    these forums are great. its a real shame you are on here Mylenium. Every comment I have had from you is condescending or worse.
    Please don't reply to any of my posts

  • Can I transfer my CS4 license to my new laptop with a part number but no CD.  I can not find the CD.

    Can I transfer my CS4 license to my new laptop with a part number but no CD.  I can not find the CD.

    Download CS4 products
    Mylenium

  • Your InDesign CS4 License key here

    I received the following email. Looked suspicious, but LiveChat couldn't confirm this. The advisor actually asked me to open the Zip file! Unbelievable, but true. When I suggested I would not, he asked for my email address to get back to me. No answer yet. Anyone else received the same email? This is what it said:
    Sender: [Link removed by forum host]
    Subject: Your InDesign CS4 LIcence key here
    Dear customer,
    Your Adobe CS4 License key is in attached document below.
    We encourage you to explore its new and enhanced capabilities with these helpful tips, tutorials, and eSeminars.
    Thank you for buying Adobe InDesign CS4 software.
    Adobe Systems Incorporated
    with a zip file attached.

    I just received this email, too. I opened the zip file (that should be okay, as long as you don't click any .exe or other potentially dangerous files inside it! and as long as you know it's actually a .zip file, and not a disguised .exe or something), and everything was 0k except an .exe file. Needless to say, I'm deleting it.
    I wonder if it's coincidence that I recently did a trial of InDesign? That's what raised my eyebrow too.
    God, I hate spammers!

  • Installing 2nd cs4 license on new computer now

    I purchased CS4 premium in 2010 and now want to install the 2nd license on a new computer. How do I do this (I never had hard discs. I originally just downloaded the programs from the internet at the time of purchase)?

    You can download via the link(s) below.  You will need your serial number... if you did not keep a record of it but registered the software with Adobe, you might be able to find it recorded in your Adobe account online.
    CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

  • Transferring CS4 Student License to a New Computer?

    I purchased a student license for CS4 Design Standard (Mac) in 2008. I recently got a new computer and want to transfer that license from my old computer to the new one (I have since graduated). Is it possible to do this, and if so, how?

    You do not need/want to transfer.  Just install it like you did originally.  If you need a download link try the following one:
    CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
    You are allowed to have two activated installations, so if you would like to retain a backup installation you can keep it on the old machine.  If you would rather disable/remove it from the old machine then you should be sure to deactivate it first (open any program and choose Help -> Deactivate)

  • How do I install cs4 on a new win8 computer.please?

    I had CS4 installed on my old computer which suffered a fatal crash have all my data files but have lost all my applications. Can I install CS4 from my original disk, please?

    You can download a trial version of CS4 from http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
    Ensure that you follow the Very Important Instructions on that page first otherwise the download links will not work.
    When you launch the trial version to install it, enter your serial number when prompted to convert it to a licensed version.

  • I can't install CS4 onto my new mac computer. It shows error 150:30 . If I have bought my photoshop CS4 why can't I install it?

    why can't I install my paid for photoshop CS4 into my new mac computer ... it shows error 150:30?

    Which operating system does your new Mac have?
    Error "Licensing has stopped working" | Mac OS
    Nancy O.

  • Adobe After Effects CS6 - how to uninstall/reinstall or transfer license to a new computer

         My old computer has crashed, and so I built a new one recently. I have been installing all the applications for it, downloading files, so on and so forth. I recently insterted one of the hardrives from my old computer, and was able to see the files I had from my old computer. All of my adobe applications are on there, and I can see them, however; I cannot use them, which is okay, since most of them were free applications that I could download from the website. But Adobe After Effects CS6, which is the application I really need, does not open it; instead, it reads: "Configuration Error: Please uninstall and reinstall the product. Error: 16". I bought the CD for After Effects last summer, but I cannot find it anywhere. I heard you don't need the CD to transfer the license to a new computer, but I can't figure out how to do this.
    Any help would be greatly appreciated, since after building my computer, I have absolutely no funds nor interest to buy another After Effects CD.
    Thanks,
    John W. King
    Other information:
    -OS: Windows 7 SP1

    You must have the activation number provided when you purchased your CS6 product. If you don't, find proof of purchase (a receipt or credit card statement) and call Adobe Support.
    Download your CS6 product here:
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Install it and activate with your activation code.

  • I need to change my computer . How do I transfer the license to the new computer? Thank you very much.

    I need to change my computer . How do I transfer the license to the new computer? Thank you very much.

    Hi Antonio,
    You simply need to reinstall the application again and you can follow the article: Creative Cloud Help | Download, install, update, or uninstall apps which will help you for the same.
    Thanks,
    Ratandeep Arora

  • I have an iMac7,1 computer with OS 10.6.8 and wish to use iCloud with it.  Is this computer compatible with Apple OS 10.7.2, so I can download the new OS 10.7.2 and use iCloud on my iMac7,1?

    I have an iMac7,1 computer with OS 10.6.8 and wish to use iCloud with it.  Is this computer compatible with Apple OS 10.7.2, so I can download the new OS 10.7.2 and use iCloud on my iMac7,1?

    Mac OS X 10.7 requires an Intel i3, i5, i7, Core 2 Duo and 2 GB ram...to download you need to call Apple at 1-800-MY-APPLE and pay $20 for a download code for the Mac App Store.

  • I have cs4 installed on my old computer, i have since lost the disk and serial #s. Is there any way to recover this information and install the programs on my new computer?

    I have cs4 installed on my old computer, i have since lost the disk and serial #s. Is there any way to recover this information and install the programs on my new computer? I used my old computer for college and haven't used it in awhile, now I have a job that can benefit from having those programs. I was wondering if ADOBE keeps records or something to where I can download the programs on my new MacBook and use my old serial #s.

    Find your serial number quickly
    Download CS4 products
    Mylenium

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