I won't be using the alias. Please delete it for me.

i'm korean.
no use "USA communities"
I won't be using the alias. Please delete it for me.

Just don't use it, there is no way to delete it.

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I purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

i purchase Lightroom 6 upgrade and during installation the product won't download using the serial number provided. It then asks for serial number of previous installation (lightroom5) but does not recognise it once inserted. Please help!

Yes, I have a TLP license, so which kind of upgrade should I buy?
I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

Using Windows 8 64 bit Premiere Elements 12 , motion tracker gives me the folloing error; The media file seems to have an invalid entry in the catalog, please rename it for use.

I'm trying to put a graphic over an object, but I keep getting this error message; The media file seems to have an invalid entry in the catalog, please rename it for use.

Lonesomeless
Thanks for the reply.
I checked the link that I posted back in post 3 of your thread. It is working with at least Firefox and Chrome.
ATR Premiere Elements Troubleshooting: PE12: Motion Tracking/What To Use To Track Object?
What browser are you using?
The blog post contains significant information related to Premiere Elements 12 Motion Tracking. But, if you cannot access it for some reason, then we will need to troubleshoot via communications in the thread.
SG has asked if you are able to create Motion Tracking effect using one of the graphics included with the program. We will watch for your response to him on that question. Please include in your message to him whether you can obtain your file to track the object using Organizer Tab or Project Assets routes as well as Graphics Tab.
The following is an excerpt from the blog post referenced....
SOLUTION
Various tutorials and online comments have pointed to places other than Graphics Tab where objects can be selected and used to track the moving object in the video when the Motion Tracking workspace is opened in the Expert or Quick workspace.
Organizer Tab, Expert or Quick workspace to access Elements Organizer 12. Cascade Windows and drag a video or photo from Elements Organizer into the yellow track box of Motion Tracking workspace.
Project Assets, Expert workspace. Drag text, video, or photos from opened Project Assets into the yellow track box of Motion Tracking workspace.
Graphics Tab, Expert or Quick workspace. Create a png file (graphic) or prtl file (text) and place it in Clip Arts in the Program Files of the program to have a permanent resource. Then from Graphics Tab, drag the newly created graphic or text object into yellow track box of Motion Tracking workspace.
Thanks.
ATR

I keep getting the "Something went wrong" message on my Droid Razr HD also. I looked in my Settings, and I don't have a Cloud app - I have a Cloud Print app with nothing cached. This is making it nearly impossible to use the phone - please help! So far,

I keep getting the "Something went wrong" message on my Droid Razr HD also. I looked in my Settings, and I don't have a Cloud app - I have a Cloud Print app with nothing cached. This is making it nearly impossible to use the phone - please help! So far, this website has only made things more difficult.

The details you're providing are very helpful, Maj_Dad. With airplane mode enabled,
there would be no message because that disables celluar data. I would recommend
tying that mode with WiFi to see if it still happens. It sounds like this issue
has something to do with one of the applications on the device.
JoeL_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Help me i cant install itunes on my windows 7 enterprise i try installing 32bit and it says that i need the 64bit but then in need the 32bit to use the 64bit please help!!!!

help me i cant install itunes on my windows 7 enterprise i try installing 32bit and it says that i need the 64bit but then in need the 32bit to use the 64bit please help

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
-Griff W.

My iPad won't charge using the charger brick

My iPad won't charge using the charger brick

you can try giving your device a reset and see if that helps. Hold down the sleep and home keys, past when you see the red power down slider and until you see the silver apple. Let it reboot and try. If that doesn't fix it, then time to move onto other trouble shooting.
Usually if an iPad won't charge (presuming you're using the supplied charger plugged into the wall), it's:
bad brick
bad cable
bad outlet
bad port on the iPad
you can eliminate the first three by swapping out chargers if you have another, swapping out cables and trying a different outlet. If you do that and eliminate the first three, then it may be the port on your iPad. If so, and your iPad is still under warranty, make an appointment at your local apple store and take it in.

I tried to use the iPhone hot spot feature for the first time to use my kindle outside. I followed the directions n I saw the network came up I used my password and I could not connect. What am I'm doing wrong. Please help

I tried to use the iPhone hot spot feature for the first time to use my kindle outside. I followed the directions n I saw the network came up I used my password and I could not connect. What am I'm doing wrong. Please help

I tried to use the iPhone hot spot feature for the first time to use my kindle outside. I followed the directions n I saw the network came up I used my password and I could not connect. What am I'm doing wrong. Please help

My MacBook Air won't charge using the power cord and it's not the power cord that's malfunctioning. The battery is now exhausted.

My MacBook Air won't charge using the power cord and it's not the power cord that's malfunctioning. I went to Radio Shack and tried two new cords. The battery is now dead. Any thoughts?

Unfortunately, my battery has died as a result of not being able to charge with the power cord. Not sure what an SMC reset is but I have made an appointment to bring my laptop in to the Apple Store. Thank you for your response. Very much appreciated.
Warm Regards,
Carla

I currently have an ipod touch 4th generation for my daughter. I just bought the same ipod for myself. Before I set it all up, i want to know if i can use the same email/apple id for both of them???

My daughter has an ipod touch 4th gen. I just bought one for myself but dont' know if I can use the same email/apple id ??? i'd like to but dont want issues w/ facetime, etc. Please help!!

I recommend that you
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure the birthdate yo specify results n an age of at least 13 years old.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
Settings>GameCenter
and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.

My table of contents does not use the entry style I select for words in the paragraph that have character styles applied to them in the chapter, so some of the letters are showing up as green, which is fine in the chapter but not in the TOC.

My table of contents does not use the entry style I select for words in the paragraph that have character styles applied to them in the chapter, so some of the letters, specifically parameters, are showing up green, which is fine in the chapter but not in the TOC. I can manually fix this in the TOC by changing the character style to none after the toc has been generated, but I don't want to do this.

What application are you running? Please ask this in the forum of the product you're using.

How do I do use the custom code and format for a percentage with 2 decimals in Report Builder 3.0?

In Report Builder 3.0, I have the following custom code entered:
Public Function SafeDivide(Numerator as String, Denominator as String) as String
Try
If Numerator = “” or Denominator = “” then
Return “-“
End if
If Numerator = “-“ or Denominator = “-“ then
Return “-“
End If
If CDbl(Numerator) =0 or CDbl(Denominator) = 0 then
Return “-“
End if
If IsNothing(Numerator) or IsNothing(Denominator) then
Return "-"
End if
Return Val( ( (CDbl(Numerator) / CDbl(Denominator) )*100 ) )
Catch
Return "-"
End Try
End Function
I call the custom code in the cell with the following equation:
=Code.SafeDivide(sum(Fields!TY_UNITS.Value)-sum(Fields!LY_UNITS.Value),sum(Fields!LY_UNITS.Value))
I have the format for the cell set to 0.00%, but it’s not being followed.
I want the result to be formatted as a Percentage, but instead I get values like:
-78.9473684210
80
300
-100
I have the format for the cell set to 0.00%, but it’s not being followed.
How do I do use the custom code and format for a percentage with 2 decimals?

Hi AngP,
After testing the issue in my local environment, I can reproduce it. Based on my research, I find this issue is caused by the type of Units_VAR_Percentage cell is string, while the type of CDbl(Parameters!Var_Threshold.Value) is double, so they cannot be
compared.
To fix this issue, we can add a hidden column (Textbox91) next to the Units_VAR_Percentage column, and type =(sum(Fields!TY_UNITS.Value)-sum(Fields!LY_UNITS.Value)) /sum(Fields!LY_UNITS.Value) as the expression. Then use the expression below to control the
BackgroundColor:
=iif(iif(reportitems!Units_VAR_Percentage.Value=CStr(format(reportitems!Textbox91.Value,"0.00%")),reportitems!Textbox91.Value,0)>CDbl(Parameters!Var_Threshold.Value),"Yellow","PaleTurquoise")
If there are any other questions, please feel free to ask.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

HT5538 How do you separate multiple iOS devices using the same apple id account for Face Time calls and iMessaging?

How do you separate multiiple ios devices using the same apple id account for Face Time calls and iMessaging?

The only way I have seen is to have each device use a if fervent email account, if they all are on the same email the FaceTime connection is either to a phone number or to an email address. If they ar all on the same email, it is up to the user to decide which to use.

Multiple iphones each with an apple id - can i use the same laptop and itunes for back up, restore and updates?

We have two iphones each with a different apple id - can i use the same laptop and itunes for back up, restore and updates without risking having my apps overwritten. Basically does itunes keep the two iphones as two separate entities ? Does iTunes differentiate between the two devices and keep two different SYNCs ?

Yes, you can use the same computer for BACK UPS, RESTORING AND UPDATING. But that is it.
You cannot, however, use it to sync the different devices. iTunes will only recognize one device to sync with and if you sync any other devices with that iTunes library, it will replace what is on the phone with whatever is in the library. It cannot differentiate between devices. At most, it will jsut recognize that the phone has been synced with a different iTunes library.
So if you would like to use the same computer for backing up, restoring and updating, just make sure to turn of Automatic Syncing in your iTunes Preferences.

I have a Ipod Nano and want to get another one , and use both. Can I use the same computer and library for both?

I have a Ipod Nano and want to get another one , and use both. Can I use the same computer and library for both?

Yes

I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?

I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?

Hi kamfong,
Went to Settings where?
If you want to use your exisiting Apple ID on your iPad, you need to:
1. Go to Settings>iTunes & App Store and sign out the new ID, and then sign on the old one
2. Go to Settings>iCloud, scroll to the bottom and delete the iCloud account, and the sign back onto iCloud using the old ID
You still have not indindated why you are saying that using your old ID originally "didn't work". What do you mean by that? Did you get some sort of error when you tried to sign on with your exisiting Apple ID?
Cheers,
GB

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