I wont to cancel my creative cloud. How to cancel a native cloud membership? please Help
I would like to cancel my month on month adobe creative cloud. I have been sitting in front of the chat window for so long now, no one seems to be there to take the chat session. I have better things to do in life. Please cancel my subscription ASAP and confirm.
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Similar Messages
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I would like to cancel my adobe creative cloud membership please
I would like to cancel my adobe creative cloud membership please
This doesn't work. It's asking me to contact customer support, but keeps circuling back to the page where it describes how to cancel a membership yet still not showing an option to cancel. In addition to that, it does not give me customer service contact info.
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I have purchased and used Adobe Products for 25+ years and I own CS6 Design Standard outright.
I had previously subscribed to Adobe Creative Cloud but did not renew the annual subscription.
The CS6 Design Standard serial number is listed in my Adobe user account. I have run the the Adobe Creative Cloud Cleaning tool, uninstalled the Adobe Creative Cloud App and all other CC apps from my iMac. I reinstalled fresh copies of the CS6 software two different times, first from my CS6 DVD disk and then from the Adobe Download page. During each installation of CS6, all seemed to run normally and I was prompted to enter the license number and it was accepted. However, when trying to open the software after completing the installation, I am being prevented from doing so without renewing the Creative Cloud subscription.
Who knows of a solution to this problem?
Contacting Adobe’s Chat support and Customer Support portal has not resulted in a solution, even though they have confirmed the license number as being accurate and linked to my account. After weeks of waiting on their responses, yesterday I was told to go to the Forums to find a solution….Please Help Me….ThanksI am not familiar with the process involved with the link I am providing so please accept my apology if it is a repeat of something you have already tried...
How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746 -
I WANT TO DELETE MY CREATIVE CLOUD! PLEASE HELP NOW!
I don't want creative cloud, I didn't ask for it! Please delete and give me back my money! It's so stupid that it's this difficult to delete my stupid subscription! I am very unsatisfied! Delete it now and give me back my money!
>I don't want creative cloud, I didn't ask for it!
If you didn't ask for the Cloud, how do you have a subscription?
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
-has a link to manage your membership which may help -
Unable to open Adobe Creative Cloud. Please Help! Don't know what I am doing.
I quit out of the CC icon on the Apple Toolbar and couldn't get it to reappear yesterday. Today it has appeared but it is 'inactive', ie. in grey. When I position my mouse to it, I get the 'spinning colour wheel of death'. To make things worse, I then couldn't get the app to open from Applications. I got the error:
I then tried to uninstall the app, and reinstall it from the site, and received this message:
I don't know where it's opened, and now I trashed the app to be able to reinstall the Creative Cloud app, but am receiving the same message.
Someone please help! It's driving me nuts!!Moving this discussion to the Creative Cloud Download & Install forum.
Babaa I am sorry you are facing difficulties utilizing your Creative Cloud Desktop application. Please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall your Creative Cloud Desktop application. -
I downloaded the creative cloud illustrator version, now I cannot open the CS6 version i previously had and try to use on my new mac. Please assist
ThanksStep 1: Follow the below article :
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Step 2: Download and install the latest C++ Redistributable pack relevent for your machine:
Microsoft Visual C++ 2008 Redistributable Package (x86):
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f 2bc1bf&displaylang=en
Microsoft Visual C++ 2008 Redistributable Package (x64):
http://www.microsoft.com/downloads/en/details.aspx?familyid=bd2a6171-e2d6-4230-b809-9a8d75 48c1b6&displaylang=en
Visual C++ 2010 SP1 Beta Redistributable Package (x86):
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6201a933-4806-4036-8895-a340d7 bebf10
Visual C++ 2010 SP1 Beta Redistributable Package (x64):
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c6c1c8cb-d2fd-46bf-81bd-6b4dc1 10c4f5
Step 3: Insert CS5 disc and copy its contents to the desktop.
Step 4: Go To “Desktop\<<CS5 Folder Name>>\payloads\” and then Go To each folder that starts from “Microsoft_VC80” and install them one by one.
Step 5: Right click on the setup.exe and "Run as Administrator"
Let me know in case you get any error. -
"Apps"-Tab won't load in Creative Cloud Client - please help
I just made the subscription for the Creative Cloud and installed the client - but it's not working.
When I click on "Apps" to install the Adobe Apps (obviously) it just loads and loads without stopping. As a result, I'm not able to install the apps and therefore I can't use the cloud I'm paying for.
I know I'm not the only user with this problem. Please help!
(And I don't want any "have a chat with a professionell"-offers. I want a real solution)BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430 -
I want to change my ID in the creative cloud desctop , please help me :)
this is a screen , my real Id is [email protected] , and not [email protected] , i hope you help me
Hi,
You can sign out from or sign in to all Creative Cloud applications on your machine using the Creative Cloud app for desktop.
Note:
Signing out deactivates all installed Creative Cloud applications and services. Sign in again to activate and license the applications and use the services.
Open the Creative Cloud Desktop App:
On Windows: go to Taskbar > Show hidden icons and then click Creative Cloud icon.
On Mac: click the Creative Cloud icon in the status bar.
If you don't see the Creative Cloud icon, do the following:
Windows: Choose Start > Programs > Adobe Creative Cloud.
Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
In the app, choose Gear Icon > Preferences.
On the Account tab, click Sign Out from Creative Cloud.
In the confirmation dialog box, click Sign Out.
To sign in again, enter your Adobe ID and associated password, and then click Sign in.
Thanks & Regards,
Sanjeeta -
I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
I need help refreshing my Adobe Creative Cloud membership in Business Catalyst.
Hello, I had an Adobe Muse membership and I have changed it to a full Adobe Creative cloud membership. The problem is when I login in to business catalyst and try to push live a second site, it tells me as follows: Your Adobe Creative Cloud Membership has reached its limit for hosted sites.
I think business catalyst has not recognize jet that I have change my Adobe Creative Cloud Membership and does not allow me access to the 5 sites that are supposed to come with my adobe creative cloud.
Please help me refresh my status on business catalyst so I can publish my 5 sites.
thanksHi,
Please reach out to our direct support via case or live chat as this may require escalation. It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve. We'll need your ID(s) plus any additional details so we can correct this for you.
- http://helpx.adobe.com/contact.html
Thanks,
-Sidney -
This is how I am supposed to contact to have my annual creative cloud membership refunded? I cancelled immediately upon seeing the charge and followed the instructions given and wound up here. Am I supposed to share my username and password with the forum? Adobe, I am about to go social with my frustrations!
No, this is a public forum, as in user-to-user, so you should not share any private information here. You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do. Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
Contact Customer Care -
So I would like to cancel my subscription to Adobe Creative Cloud. Please tell me how. Thanks!
It's a shame there isn't just a 'cancel' button, but ...Here's how
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not available on my screen
Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title. -
How do I get a current year's refund if Creative Cloud membership canceled within 30 days?
I have canceled my creative cloud membership but I have been charged for the current year. Adobe says I can get a current year's refund if canceled within 30 days. How do I get this refund if I am unable to contact Adobe?
by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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How to cancel free Creative Cloud membership?
I have a free Creative Could membership which I in no way want. How do I cancel it?
That link gives the options below. NONE is for cancelling a FREE membership, however.
Switch from an individual membership to a teams membership
If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation.
While accepting invitation, sign in with the Adobe ID that is associated with your individual Creative Cloud membership (complete or single app).You see an option to cancel the individual plan and join the team or keep the individual plan and join the team.
Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite.
You become a team member once you accept the invitation. Now follow these steps to reset the licensing accordingly on your computer:
Launch any Creative Cloud application (for example, Photoshop).
On the Help menu, choose Sign Out.
Close the application and restart it.
Sign in with your Adobe ID.
Cancel an annual membership (individual or team)
If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
You may be asked to sign in. Sign in with your Adobe ID and password. To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
Cancel a month-to-month membership
Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.
In the navigation pane or pop-up menu, click Manage Account.Note: You may be prompted to enter your password to verify your identity.
Under Plans & Products, click Manage Plan.
Click Cancel plan.
In the Cancel Plan confirmation pop-up, choose an appropriate option and then click Cancel Plan.
Cancel a Creative Cloud for enterprise membership
Return a prepaid membership purchased from a reseller -
How can I (for God's sake) cancel creative cloud membership
How can I (for God's sake) cancel creative cloud membership??
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
how can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?
Locking this discussion. Please see my response at how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa.
John T Smith please feel free to also reference this discussion. I believe it partly explains the frustration individuals face when attempting to cancel their membership.
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