I wont to fix my old id account my email is  and when you whant to reset the password i dont recieve any email from apple id and when you answer question about your birth date it says not file is found.

When i try and reset my id account it says it has been blocked for security reason. When you answer question about your birth date no souch record found and when i resset it by email io dont recieve any email from apple id reseat password. can anyone hep me ?
<Email Edited by Host>

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312

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