I work at Staples and our demo iPad Air needs to be reset.

My Sales manager has forgotten the password to the iPad Air demo unit.  We will be getting the Air 2 but we need to restore the device.  Our GM is on vacation and we are not 100% sure he knows it.  What can we do so we can restore it?

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Similar Messages

  • An embarrassment of riches - too many tablets! Should I consolidate and get an iPad Air?

    Currently I have the following tablets:
    - Nexus 7 2013 wifi only
    - iPad 2 32 GB wifi + cellular, but no longer in contract
    - iPad 1 wifi + cellular, no longer in contract
    - an extra iPad 1, also wifi + cellular, not in contract that I got for free for helping somebody with some computer stuff
    That same friend who gave me the iPad 1, wants to upgrade from his iPad 4th generation to an iPad Air, and he want to give me his 4th G iPad for free. It is a 64 GB wifi only model.
    The reason I never upgraded beyond the iPad 2 was because all the later models got thicker and heavier, and I thought my iPad 2 was already too heavy, which is why I got my Nexus 7. I hardly touch my iPad 2 these days. They are both within arm's reach, but the Nexus 7 is easier to hold, and allows voice input, which I often find convenient, and most of the time I reach for it. I like the voice input on my iPhone 5 too, and I feel like something is "missing" when I pick up my iPad 2. Plus it feels like it weighs a ton next to the Nexus 7.
    Well, anyway I have too many tablets. And soon I'll have the iPad 4th G. So I was thinking of selling the iPad 2, the two iPad 1s and the iPad 4 and getting an iPad Air, wifi + cellular with a data sharing plan with my iPhone 5. After all, compared to the iPad 2, the iPad Air is (1) lighter, (2) has Siri, (3) has a retina display, (4) has much better specs and (5) now the cellular model is universal, so if I take a trip to the U.S. it would be easier to use there.
    Yet there are things I now prefer about my Nexus 7 with Android 4.4 over iOS 7. Like it has better sharing features, the ability to send all kinds of attachments, more customization, better "hooks" into the UI from 3rd party apps, the ability to choose your own default mail apps and browsers. It seems just more flexible overall. And the Facebook app runs "smoother" than on my iPad 2.
    But I like iOS 7 too.
    I wonder if I would use an iPad Air any more than I do my iPad 2 since it is lighter than the recent iPads. The screen being larger might make reading magazines and news sites easier. And Siri is still better than the Android voice dictation in my opinion. Or will the weight and size actually keep driving me back to the Nexus 7?
    I guess I still haven't found the right place in my life for using a tablet for anything other than casual use. I don't want to get into a religious argument about whether tablets are production devices versus consumption devices, but basically I am in the camp that does not see them as true productivity devices. My iMac is for that.
    Conundrums, conundrums. I do have too many "devices" right now though. Within an arm's reach I can count 12 computers, tablets and phones all on wifi! Who needs that much stuff?!
    And if I do get the iPad Air, do I need 128 GB? The way they sell here in Japan, you don't put any cash down at all, and basically get an interest-free loan for 2 years. So "for just a few hundred yen more a month" you can go from the 32 GB model to the 64 GB model. And then "for just a few hundred yen more a month" you can go to the 128 GB model. It seems a waste not to get the 128 GB model. But in my current iPad 2 I only use a little more than half the current 32 GB.
    Decisions, decisions. Any thoughts?
    doug

    The weight is somewhat of an issue for me. I find the iPad 2 irritatingly heavy whenever I pick it up, and the iPad 4th generation is heavier even than my iPad 2.
    But for the amount I use it I could get used to that. That option is certainly the least headache, contract-wise, and I would avoid the ever-present possibility of dealing with AppleCare if something is "not perfect" (which it never is).
    I guess the only "practical" reason would be that I would be getting rid of all my iPads with a cellular option. So if I did make a trip to the U.S. in the spring, it would be harder to use the iPad 4. Here, in Japan, of course I could use the free tethering option on my iPhone 5.
    So I guess it is just the cellular option I'm giving up that is in the back of my mind.
    doug

  • I buy a ipad air i wanted to reset it but i dont have apple id of it plus i dont have any access to previous owner?

    i buy a ipad air i wanted to reset it but i dont have apple id of it plus i dont have any access to previous owner?

    If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
    If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.
    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
    When posting here you may have to wait some time for an answer: the people who post here are users just like you and they post when they can. I happened to see your post quite quickly but that's pure chance - it might take some hours to get an answer.

  • Norton security - does my iPad Air need virus protection

    Does an iPad Air need a virus security system like Norton?

    You don't need antivirus or security software as long as you don't Jailbreak your iPad.
    Currently there's no known virus affecting iPad.
    http://support.apple.com/kb/HT3743

  • Calender does not work between IOS5 and IOS4.3 iPad

    We have two iPads. One is unfortunately on IOS5 and the other is on IOS4.3. When i activate the calender on both devices the shared calender is seen on the IOS4.3 iPad but not on the IOS5 iPad. Whatever i try using google accounts or iCloud it only works one way. Seems like another bug in IOS5? The CalDav fucntion that is proposed on multiple answers does not seem to work at all on the IOS5 iPad, it simply does not accept the password. Is there a simple way out? Or would i need to upgrade the second iPad also to IOS5 as i cannot downgrade the first iPad back to IOS4.3?
    help...

    The iOS 4 device will not be able to use iCloud, of course.
    As to Google calendars, I found that there's something different about how Calendar works in iOS 5.  I had a couple Google calendars that I was subscribed to in iOS 4, but when I upgraded, those calendars stopped updating, and I could not figure out for the life of me where those calendars were defined.  I ultimately had to remove them and then re-add them in Settings > Mail, Contacts, Calendars.  Click Add Account, and if you only want a calendar, click Other, then Add CalDAV Account or Add Subscribed Calendar.

  • Problems Importing pdfs into iBook and sync to iPad air 2

    Is there a solution to what appears to be a widespread problem within the community? That of not being able to import books in pdf form into iBooks and subsequently syncing with an iPad Air 2 running iOS 8.1. This seems to be specific to pdfs not 'purchased' from iTunes. In the past I have had all my software manuals available on my iPad, synced with my iMac, all working happily and would dearly love to return this situation.
    I then upgraded to iOS 8. Big mistake. iTunes on the iMac (OS 10.6.8) does not sync pdfs to new iPad.
    Try syncing from MacBookPro (OS 10.10) still no luck.
    There are suggestions to use iTunes, but there is no longer an option to view 'Books' in iTunes.
    Can anybody offer a work around until such times as the collective 'apple digit' is removed and a not so 'minor bug' is fixed?
    Are Apple working on this problem or even aware of it?

    Have you tried the shortcut to add books/pdfs Command Shift O?
    Command Shift O is not available in iBooks (Greyed Out)
    Command Shift in Finder shortcuts to Documents
    Maybe I didn't explain myself very well earlier. When I am working in iBooks, having control clicked multiple files and selected 'Open With iBooks' to get the pdfs into iBooks, (as per your suggestion) a click on a pdf icon initiates nothing, a double click causes the pdf to open in Preview. This I can achieve from the Finder.
    The reason I haven't tried to sync from the MBP is that I rely on iPad iBooks as a reference source. At the moment it is working but not the way I want it to (Sync via iMac 10.8.6). When Ibooks on the MBP is finally OK, then I will try.
    Thanks for hanging in there.

  • Using MS Word and Excel on Ipad Air

    I use MS Word and Excel 2010 on my PC and I work from home copying data (copy and paste) from an internet web site into these programs. I have ordered an iPad Air and want to go to the internet with it when I'm away and copy formatted data from a web page into a program on my iPad, then put these files (one a text file in Word and one a data file in columns in Excel in idrop box where they will stay until I get back home and copy them to my PC in Word and Excel. Can I do this? How?

    Thank you, that looks like the answer, now all I need to know is if the iPad will allow me to cut and paste.
    The web site I use is an online newspaper that I get information for mailing advertising. I sign in and go to text files and data lists and from there I open the office program and select, copy and paste. The Excel workbook page accepts the paste of the columns data exactly as they appear on the web page. Also the text section allows me to select just what text I need, then copy and paste into Word. They are not large files. I can fine tune the data later on my PC Office 2010 when I retrieve it from Drop Box.
    Up to now I have been doing it from my PC Office 2007 laptop when I'm away and it works fine and put them in Drop Box. Now I want to use an iPad, as my laptop is heavy and the battery is dead. I also plan on using iCloud. The apple world is all very new to me.

  • Converting MP4 video to download and play on ipad Air

    I have a few MP4 videos that I want to download to my ipad Air and show as my video portfolio.
    I have researched this and there are so many answers but none seem to work. (tried like 4 of them already and still choppy video!)
    I can't seem to find the right format to convert the videos so they work!
    My import settings on itunes are : AAC Encoder: iTunesPlus (128kbps (mono)/256kbps (stereo), 44.100 Khz VBR optimized for MMX/SSE2)
    I have VLC to convert the videos to m4v format but when I load them into itunes and then into my ipad, they show but the playback is choppy and no audio.
    If anyone out there can give me the right formula to use in my VLC converter I would appreciate it:
    Encapsulation- MP4/MOV
    Video-
    Codec: H.264
    Bitrate: ?
    Frame Rate: ?
    Resolution: Width: 1280 or 720?
    Height: ?
    Audio-
    Codec: MPEG 4 Audio (AAC)? or  MPEG Audio?
    Bitrate: 128?
    Channels: 2?
    Samplerate: 44100 or 48000?

    I am having the same issue using VLC 2.1.3 - video conversion from mpg to mp4 won't play in Quicktime and are choppy when played back on my iPad Air. I don't use iTunes to upload but access them directly with FileBrowser App.

  • Adaptors to convert 2/3 products and use with ipad air

    so i have just got an iPad Air.  I have a keyboard for the ipad2/3 and an Altec speaker stand for ipad2/3  what kind of adaptor will work so that I can use them both.  I need to be able to watch tv/video on the speaker stand

    Hello burgesslm
    For accessories that use the 30-pin connection, you will need the Lightning to 30-pin Adapter to connect to them.
    Lightning to 30-pin Adapter
    http://store.apple.com/us/product/MD823ZM/A/lightning-to-30-pin-adapter
    Regards,
    -Norm G.

  • HT4519 Having problems receiving emails at work on virginmedia account on my ipad air, any suggestions?

    Having problems receiving emails at work, virgin media account, on iPad air, any suggestions to overcome this problem.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/http://www.apple.com/support/ipad/assistant/mail/
    Using a POP account with multiple devices
    http://support.apple.com/kb/ht3228http://support.apple.com/kb/ht3228
    iOS: Adding an email account
    http://support.apple.com/kb/HT4810http://support.apple.com/kb/HT4810
    iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
    http://support.apple.com/kb/ht1694http://support.apple.com/kb/ht1694
    iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
    http://support.apple.com/kb/TS1944http://support.apple.com/kb/TS1944
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.htmlhttp://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    How to Sync Contacts with Your iPad Using iTunes
    http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.htmlhttp://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621http://support.apple.com/kb/ts2621
    iCloud: Create a group and add contacts to it
    http://support.apple.com/kb/PH2667http://support.apple.com/kb/PH2667
    eMail Groups - You can use a third party app that many users recommend.
    MailShot -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    Group Email  -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    iPad Mail
    http://www.apple.com/support/ipad/mail/http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • YouTube app works on iPhone 5 but not iPad Air. Keeps saying playback error. How can I fix this?

    youtube app and via Safari is refusing to work On my iPad air . Constantly getting a playback error......tap to retry. I've deleted it and reinstalled it, forced it to close down, turned ipad off but nothing has worked. however it's working perfectly on my iPhone 5!!!
    is there anything I have done wrong or a way to fix it?
    thankyou

    Update to iOS 7.1.1. Then bring it to an Apple Store if it isn't fixed.

  • HT201335 I started playing games on my iPhone 5 and bought the iPad air wand to link phone with iPad so all the information from the game is on my iPad so I don't have to start the game over  I should be able to start from the same place in the game on ei

    I need to link all of my games on my iPhone 5 to my iPad air so I don't have to start all my games over. In the Game Center all the information from my games are there but it's like I have to start the game over on my iPad. I should be able to resume the game from the same place on either device with the same trophies $ coins help help help PLEASE I have a lot of money invested in one game and don't want to start completely over

    Transferring from old to new
    http://support.apple.com/kb/HT2109

  • I have an iMAC, an iPhone and a new iPAD Air, how do I get the contacts/address book to my iPAD AIR?

    Is there a Contacts or Address Book app for the iPAD AIR?  Can I take the address book data off my iMAC and put it on the iPAD AIR, or can I take the Contacts off my iPHONE and put them on my iPAD AIR?
    I'm really a beginner, so please make answer basic.

    You would have to link your iCloud account to your ipad, you can find iCloud in Settings>ICloud there you can then link your Apple ID and make sure contacts is on!
    Luck! -M

  • Mac mini (2014) wont sync notes and ibooks with ipad air 2 and iphone, photos ok

    MAc mini (2014) will not sync notes or ibooks with ipad air 2 and iphone 5s, photos are ok, any ideas please?

    Syncing Notes on iPhone, iPad, and iPod touch - Apple Support
    You have to use iCloud for the Notes. Books can be synced via iTunes.

  • Transferring files and photos between ipad air and pc

    Is there a way to easily transfer file and photos back and forth between the ipad air and a PC

    I am a new iPad Air user and had the same question earlier today. However, I found it was answered in the iPad User Guide available via iTunes Help.
    David

Maybe you are looking for