I work on the CompactRIO 9068 that the password is lost for some time. Please help me to reset it, for finish my end of study project. Thank you,

I work on the CompactRIO 9068 that the password is lost for some time.
Please help me to reset it, for finish my end of study project.
Thank you,

but the page of ni support does not work:
https://sine.ni.com/srm/app/newrequest
and I have the recovery.cfg file from NI with this steps :
1. Copy the recovery.cfg file, found in the zip folder attached at the bottom of the email, to the thumb drive.
2. With the cRIO device powered off, plug in the USB drive to the controller.
3. Hold down the reset button while powering on the controller. Continue holding the reset button until the status light turns on, then release the reset button.
4. Wait for the controller to boot. This should take less than a minute.
5. Check that the password has been reset to the default. (you will still be prompted for a password even if the default is blank)
6. Reinstall software to the controller. Using the USB reset will leave the system in a state where it is unable to run LVRT
I have followed the procedure as mentioned
Result: the LED "Status" is permanently blinking.
Would you please provide as with another alternative so that we can fix this issue.

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