I would like to be contacted by a UK team member w...

Question

I am furious with BT at the moment I will give a brief resume below I left BT in Feb 2012 and moved to SKY due to a promo offer and was sent a bill for approx £70 I phoned BT to query this only to be told that I was owed in excess of £50. I questioned this and asked if they were 100% sure. they said they were and posted me a cheque. I was on the phone for approx one hour 2 weeks later I receive a bill saying I owe BT £131. I phone up and query explaining the situation mentioned above and was told that an Engineer charge from Dec 2011. I asked why this was not mentioned in the previous call and how ridiculous this was. He said he would listen to the call and ring me back within 24 hours. I'm still waiting!! Today I receive a RED bill from BT asking for payment I ring again After explaining to a 3rd person about the scenario he puts me through to someone else. Then by the time I talk to Paul (very helpful) and explain this scenario Ive been on the phone 40 mins. He then talks to someone else and removes the 'CHARGE' so after an hour on the phone. I then asked to speak to someone to complain about the service provided and request compensation fro my phone bills and the time , in excess of 5 hours in total spent sorting out this BT error I was told that I need to send proof of the call charges and they would look into it. I asked about the 5 hours spent and he said that there was nothing he could do. To summarise It appears to me that BT don;t give a **bleep** about the time it takes a customer to deal with a BT created error If this is your idea of customer service then no wonder you are losing customers. I would like to have my call charges refunded approx £30 and £50 (£10 and hour) compensation for the time I have wasted doing the job of the BT customer service team I look forward to seeing a swift resolution Many Thanks James

Answer 1

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.