I would like to contact Adobe Support and need an email address.

Unfortunatly I purchased a copy of photoshop Elements from my local Costco, but I have had nothing but trouble with this product. After installing it on my iMac the program will not load and stops and needs to be forced to quite. why is it so difficult to contact Adobe? Looks like I am out of pocket and there does not seem to be any real support from adobe for their produce.

Which version did you buy? Do you have the serial number?
You can try uninstalling then downloading from Adobe and reinstalling.

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I have lost an email. It has something to do with threads. I have not read the email and would like to get it back and continue receiving emails from the sender

Please excuse me if you have already received this query. I have lost an email which I clicked on quickly to see what it was about and intended coming back to read it later. It disappeared from my inbox and a caption related to the email appeared at the bottom of my subsequent emails. I have been unable to find the original email. Could you please advise if it is possible to retrieve it and if so how it may be done. Thank you
sharon

Hello Mogulman46,
So what that means is when you have Do Not Disturb turned on, you may have an alert depending on the setting and how you are using your iPhone. So if it is set to Always, then that means that no matter what, your iPhone will not be notified. If it set to Only while the iPhone is locked, then that means that you will not get notification when your iPhone is locked but you will get notifications if your iPhone is being used. Also keep in mind the settings All Calls From can be set to certain contacts like Favorites, Everyone or no one. If you are using Do Not Disturb and you do not need it, then turn it off.
Use Do Not Disturb on your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5463
Regards,
-Norm G.

I have a second Apple ID and would like to change my ICloud to the same email address. How do I do that?

I have an iPad 2 and just updated to IOS 8. My optimum app will no longer work and I cannot update it for some reason.

If your Mac has got Mini DisplayPort, purchase a Mini DisplayPort to HDMI adapter and a HDMI cable. You won't have to change any setting, and image will show on your TV after connecting it to your MacBook Pro. See > http://support.apple.com/kb/HT4241?viewlocale=en_US&locale=en_US

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

Are you referencing your Photoshop image files, or Photoshop application files?
If the latter, cease and desist at once!
Always install Photoshop from scratch, from the original media: CD/DVD or download.
If the former, please provide details:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I would like to buy Adobe Acrobat pro 9 from ebay. The product was not deactivated, since the pc and the company no longer exists. Can I buy and activate the product ?

I would like to buy Adobe Acrobat pro 9 from ebay. The product was not deactivated, since the pc and the company no longer exists. Can I buy and activate the product ?
(There is no possibility to ask Adobe. The chats are not working. No other contact is available.)
http://www.ebay.de/itm/Adobe-Acrobat-9-PRO-Win-Vollversion-/141450672967?pt=Software&hash= item20ef1dfb47

http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html describes what must be done by the buyer AND the vendor. If you both cannot comply, the license cannot be transferred.

Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance

I have encountered the following error an all the systems I have attempted to run the CS4 install on.
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
Of course if you have seen this error, and know a fix, that's just as good.
Thanks in advance.

Hi All,
I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
I checked the log and it says this:
[ 3560] Sun May 10 23:52:59 2009 ERROR
-------------------- BEGIN - Initialization Failures - BEGIN --------------------
Fatal error initializing from proxy files.
The following proxy files could not be loaded
E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
-------------------- END - Initialization Failures - END --------------------
I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
Also, should i have the CS3 prior to this CS4 Extended ?
Any ideas?
- cleoleeps

I've gotten an Error 150:30 message when try to start Elements 8.0 and asked to contact Adobe support. trying to do that led me here.

I've gotten an Error 150:30 message when try to start Elements 8.0 and asked to contact Adobe support. Trying to do that led me here.
Can I get some help here?
Thanks,
Harry

Then try the solutions here:
https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
I know it says Creative Suite, but PSE is based on the same code so a lot of the same fixes work for both.

I would like to buy adobe muse. I live in Turkey. However, creative cşoud says that you live in bolivia and can not buy this item

i would like to buy adobe muse. I live in Turkey. However, creative cşoud says that you live in bolivia and can not buy this item

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

Have a new mac with OS X 10.9.5 and my CS4 is Not Working anymore. It says to Contact Adobe Support regarding the licence- but that Seems impossible. Any idea how to solve this?

I Have a new mac book pro with OS X 10.9.5 and now my CS4 is Not Working anymore. It tells me to Contact Adobe Support regarding the licence - but that Seems impossible. Any idea how to solve this?

Use the web chat and just be patient.
Mylenium

I was at 30% on the arvato downloader and it messed up, suddenly sent a error message and said "download canot continue, plese contact adobe support" I have been sitting here for 2 hours dowloading. I am upset. I didnt pay over 100 bucs not to be able to

I was at 30% on the arvato downloader and it messed up, suddenly sent a error message and said "download canot continue, plese contact adobe support" I have been sitting here for 2 hours dowloading. I am upset. I didnt pay over 100 bucs not to be able to use it. I have customers waiting!! what do I do???

You can have direct download from this link:
<Download Photoshop Elements products | 13, 12, 11, 10>
Make sure you select the correct version for your operating system. You also need to have a reasonably faster reliable Internet connection.
Good luck.
elemntsmessup=upset wrote:
I was at 30% on the arvato downloader and it messed up, suddenly sent a error message and said "download canot continue, plese contact adobe support" I have been sitting here for 2 hours dowloading. I am upset. I didnt pay over 100 bucs not to be able to use it. I have customers waiting!! what do I do???

My software stops downloading at 50% and then tells me to contact adobe support if it keeps happening.

My software stops downloading at 50% and then tells me to contact adobe support if it keeps happening.

is that a download or installation message?
if download, use a different browser and/or a different wired connection and/or a download manager of download from prodesigntools.com

Help! How do I upgrade my Photography CC plan to the discounted Complete CC plan? I would like to use Adobe Illustrator, now!

At the end of my trial for Illustrator, I am given this:
So I click that open to the plans page in my browser. Click on the Complete CC discount plan. It loads my account data and spits out this:
So, I click on "See your plan details" and it takes me to my plan area of my CC account. I click on "Manage plan," and then get this:
That's all well and good, but I'm hoping to pay it by month (as I do with the photography plan), since I am but a wee freelancer just starting out...
So, I click on "Upgrade plan," which stops me on the next page due to the information given at the top and then the bottom.
and
Yeah. Well, I am not ready for such a huge hit to my bank account, and when I run the calculations, it comes down to the $49.99/mo plan (not the discounted plan), anyway. It also doesn't give me the option to ONLY purchase Illustrator to add onto the photography plan, which is generally what I am wanting, anyway.
So, my question is, if I don't qualify for the discount, then why is it being shown on my trial expiration? Since I am a current CC customer, it seems to me that I should qualify, though. And barring that, if I don't qualify, is there any way to purchase access to Illustrator via the Photography plan without paying $50/month?
I suppose if the $50 one is the only route open to me, I will just have to wait until I've gotten enough work to qualify the expenditure, but it would be wonderful to get the $30 discounted one. And yes, right now, $20 is enough of a gap to hit my budget, especially when it adds up month after month.
Thanks for any assistance you can provide me.
-RED

I did check your account, as an exception you can have the complete CC for 49.99$ permonth for an yearly contract, please confirm if you wish to get that plan change, I can assist you with this or you can contact Adobe support too at Contact Customer Care
Regards
Rajshree

I had a USA itunes card in my account and now I have shifted to the UK, I would like to shift my account and change my itunes store to the UK based store but cant do it as itunes card has got some credit left about $1.30. Please help

I had a USA itunes card in my account and now I have shifted to the UK, I would like to shift my account and change my itunes store to the UK based store but cant do it as itunes card has got some credit left about $1.30. Please help.

You can try contacting iTunes Support and ask them if they can remove the balance from your account so that you can change countries : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Sal Sabaj, Would ask you to follow the suggestions mentioned under the below article and check if that helps.
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Let us know in case you still get that issue.
Regards
~ Arpit Kapoor

I'm really sorry i just bay my griAddress again to my phone please grindar extra just for one month and you charge me for one year so i would like to cancel that transaction and pay only monthly many thanks marcel

I'm really sorry i just bay my griAddress again to my phone please grindar extra just for one month and you charge me for one year so i would like to cancel that transaction and pay only monthly many thanks marcel

These are user forums. You are not speaking to Apple. We can't assist you. You must contact Apple directly in your country.
Customer Service: Contacting Apple for support and service - this includes international calling numbers.

I would like to contact Adobe Support and need an email address.

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