I would like to deactivate my CS5 Master collection from an old reinstalled PC.

Is there any possibility to get some phone number to Czech support or send a mail or chat with an expert? Thank you very much.

There is a chat link available thru the following page:
Adobe - Contact Support – Download and Installation

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I would like to update trial for Master collection cs6 to Creative cloud. How do I do this?

I would like to update trial for Master collection cs6 to Creative cloud. How do I do this?

That would seem to be the obvious solution. I have tried it but the reason I am asking is the blank fill in the password screen which is the result of this action.
1. open program.
2. License flash screen appears with sign in prompt.
3. Sign in with adobe creative cloud activated.
4. License entry required.
In a perfect world this would prompt an automated response which would read my adobe ID credentials and automatic sign in would occur. So this is my problem. I am stuck on this screen. So here are the options as i understand them. 1. Uninstall and start over. 2. Request support. 3. Search forums.
What am i missing?

I would like to transfer my contacts and notes from my old iphone to my new iphone on a new computer

i would like to transfer my contacts from my old iphone to my new iphone on a new computer

This is what you are looking for
Transfer iPhone Contacts to New Computer

Uninstall CS5 Master Collection From Dead HDD

Hello all, I have a installation of CS5 on an old hard drive that just failed. I want to remove all remnants of it off my computer as I have updates and notification, etc pop up and was wondering how to do that as it errors out everytime I try to do a normal unistall. I also want to reinstall it on my newer, larger hard drive....

Use the Creative Suite Cleaner Tool and call support to reset your activation count. Then install everything cleanly from scratch. No need to uninstall anything. After running the tool, it wil lbe as there never was anything on the system...
Mylenium

I have two apple id accounts. I would like to transfer all of my music from the old one to my new one so that I can put everything on my iPad as opposed to currently on my iPod

I cannot sync my iPad to two apple accounts. My music is on my iPod on the old account and I want to transfer it to my iPad under my new account.
Does any one know how to do this? help!!!!!!!

You cannot transfer content between two accounts. The sooner you make the conversion, the better. Just pick the new one and start using it(buying music etc).
*A lot of people open new accounts when their email changes or they have a new email. You can just access your apple id account and change the primary email that you use to log in along with other details.

I just received my new iPad air and would like to download or transfer my data from my old iPad to my new one. I have to return my old iPad to my company On Monday and I wish to save as much data as possible

I just purchased a new iPad air and need to transfer the data from my old iPad to the new one. I have to return my old iPad to my company on Mon 2/17/14

Connect the old iPad to your computer's iTunes and copy your purchases off it and over to your computer's iTunes via File > Devices > Transfer Purchases, then take a backup of it (File > Devices > Back Up) and restore that backup onto the new iPad (restoring a backup onto a different device won't copy passwords, so you will need to enter your email account passwords, router password, and any passwords stored on Safari on your new iPad).
Backups and restores : http://support.apple.com/kb/HT4079

Trying to install CS5 Master Collection onto a macbook pro with no disk drive.

I would like to install my cs5 master collection onto my macbook pro, however it does not have a disk drive...instead, it's an air drive. Does anyone know if there is any way to download these applications without the disks? I attempted to contact customer service, but apparently adobe does not offer customer support for versions below CS6 (which is unbelievable to me). Thanks.

Download the trial version from http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
Follow the Very Important Instructions on that page first BEFORE you click the download links.
Install the trial then enter your serial number to license it.

Error message occurs during CS5 Master Collection Trial Install.

I downloaded the trial version of CS5 Master Collection from the Adobe site. Everything works until after I enter my password to start installation an error message comes up saying:
The Setup encountered and error(-1) during install. Please restart the machine and try again.
I've done that and it still shows the same message! What do I do?

Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

Cs5 master collection deactivate+uninstall, reinstall errors on update

I have cs5 master collection.
I had to reinstall windows form scratch.. windows is on c:. I had to reformat that drive. adobe cs5 stores some of its files on C: and some of its files in the appointed install directory, on a data drive which was f:
i deactivated+uninstalled adobe cs5.
formatted c: and installed windows. of course, some adobe files are still left over on f:
reinstalled adobe cs5 to same location on f:
started dreamweaver, help, update (to update cs5)
I get update errors on half or more of the products. another update gives th esame problem, it's stuck.
how do I fix? this isn't the first time I have had trouble with AAM.
also, adobe community help refuses to pin to the taskbar or start menu. I don't know why, it's an exe. also, cs5 doesn't make an icon for it. I tried creating a shortcut for the exe and dragging it to the taskbar, but this doesn't work either. I got it on there once, but I have no idea how.
9/26/2014:
I uninstalled and deactivated cs5 and acrobat 9, did all necessary reboots, and uninstalled all adobe products.
missed a step, so wrote this windows .cmd batch file to remove adobe leftovers after uninstall and deactivate.
contents of adobe-cs5-removal-tool.cmd
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.0
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
rem handle help switches
if /i @%1@ equ @@       goto help
if /i @%1@ equ @--help@ goto help
if /i @%1@ equ @-help@ goto help
if /i @%1@ equ @/help@ goto help
if /i @%1@ equ @--h@    goto help
if /i @%1@ equ @-h@     goto help
if /i @%1@ equ @/h@     goto help
if /i @%1@ equ @--?@    goto help
if /i @%1@ equ @-?@     goto help
if /i @%1@ equ @/?@     goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "C:\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
start "adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller location, I would do the uninstall automatically.
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
goto end
:end
I need to try this, going to take another hour or two. I hope this causes enough of an uninstall that adobe will update. I missed a step last time.

I noticed the backup section is missing the file. I could really use that. I noticed an uninstall+deactivate leaves the plugins behind, and that the dirs can be copied to a safe place if you know where they are. thanks for the tip.
16.16 Apple. If the Software is downloaded from the Apple iTunes Application Sto
re (ôAppö), then Customer acknowledges and agrees to the following additional te
rms: (a) Apple has no liability for the App and its content; (b) CustomerÆs use
of the App is limited to a non-transferable license to use the App on any iPhone
Ö, iPadÖ or iPod TouchÖ that Customer owns or controls as allowed by the Applica
tion Store Terms of Service; (c) Apple has no obligation whatsoever to furnish a
ny maintenance and support services for the App; (d) to the extent permitted by
applicable law, Apple has no warranty obligation to the App and Adobe will be re
sponsible for any claims, losses, liabilities, damages, costs, or expenses attri
butable to any failure to conform to any warranty set forth in this agreement; (
e) Apple is not liable for any claims relating to the App or CustomerÆs possessi
on and/or use of the App, including, but not limited to: product liability c
laims; (ii) any claim that the App fails to conform to any applicable legal requ
irement; and (iii) consumer protection claims; (f) Apple is not liable for any t
hird-party claims that the App infringes a third partyÆs intellectual property r
ights; and (g) Apple and its subsidiaries are third party beneficiaries of this
agreement with respect to any such App, and that Apple will have the right to en
force the Agreement against Customer as a third party beneficiary.
Gen_WWCombined-en_US-20121017_1230
Please enter (y) for Yes or (n) for No. ... >>
so... what's "Gen_WWCombined-en_US-20121017_1230" mean? is this webkit or something? do I want to remove this?
ah - I got it, you just say y, that's just the product code.
after a run the new revision of my removal tool, it didn't see cs5.
does the CC removal tool require any uninstallation? I would like to know, if it doesn't, that would make the uninstallation process a whole lot simpler. it should also remove adobe reader, adobe air, adobe community help if it doesn't already, adobe media player - I would assume it does this (but those aren't in the list).
I would like to see an antry where it removes everything but the adobe ID (is that a bad thing? what exactly does that do? does it remove my adobe account?) .
until then, this latest revision of my tool may or may not be of use.
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.1
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
@rem handle help switches
if @%SESSIONNAME%@ neq @@ goto admerr
if /i @%1@ equ @@         goto help
if /i @%1@ equ @--help@   goto help
if /i @%1@ equ @-help@    goto help
if /i @%1@ equ @/help@    goto help
if /i @%1@ equ @--h@      goto help
if /i @%1@ equ @-h@       goto help
if /i @%1@ equ @/h@       goto help
if /i @%1@ equ @--?@      goto help
if /i @%1@ equ @-?@       goto help
if /i @%1@ equ @/?@       goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo A good uninstallation order (because of dependencies) is:
@echo Adobe Acrobat 9 Pro
@echo Adobe Creative Suite 5 Master Collection
@echo Adobe Community Help
@echo Adobe Media player
@echo Adobe Reader
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "%windrive%\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
"adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir^|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir^|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller locations, I would do the uninstall automatically.
@echo A good uninstallation order is:
@echo Adobe Acrobat 9 Pro    (depends upon Air)
@echo Adobe Creative Suite 5 Master Collection    (installs and depends upon Air)
@echo Adobe Community Help    (Depends upon Air)
@echo Adobe Media Player    (depends upon Air)
@echo Adobe Reader    (I think depends upon Air)
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player Plugin
goto end
:admerr
@echo you need to right click and run your cmd shell or this script as Administrator first before running this script, or create a shortcut to this script with Administrator rights (advanced).
@echo nothing done, exiting
pause
goto end
:end

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

Hi, I would like to deactivate CS6 from my old laptop and reactivate it on my new one. In order to re-activate it, what is the process? Do I need to download the product like the first time? Is there something to be careful of? Thank you!

Hi, I would like to deactivate CS6 from my old laptop and reactivate it on my new one. In order to re-activate it, what is the process? Do I need to download the product like the first time? Is there something to be careful of? Thank you!

Hi petrosk47967892,
In order to reactivate this product on a new machine, you can simply download & Install the product on the new machine using the following link and enter the serial number when prompted. Make sure to deactivate the product from your old machine by launching any one of the products, go to Help>Deactivate/signout.
Download CS6 : Download CS6 products
Cheers,
Kartikay Sharma

M40: Password at boot - would like to deactivate it [Solved]

Hello.
I have a notebook M40.
I have put by mistake a password. It's when the computer starts, not the one in the bios but just after the Toshiba Logo.
I would like to deactivate it. I can't find where in the bios setup.
I think it's the line where it's written "Password". Below, it's written "Registered". I tried to change the value with space bar or backspace but it didn't changed.
I know the password but I would like to deactivate it.
Can someone tell me how to do please.
Thank you.
[Edit]
Found it.
In the bios setup, I just had to enter the password in the field and "registered" came back to "Not registered" again.
Message was edited by: ALsf2

Hi
I agree with you. This info is very useful because many users post about a password issues.
Thanks for the info

I am at my 5 device itunes limit so would like to deactivate old devices

i am at my 5 device itunes limit so would like to deactivate old devices e.g ipods that i dont use, but when i go to my 'account' & 'manage' it says i have 1 PC linked 2 the account, but nothing about the other devices. How can i deactivate these? I cant seem to get a list of them up anywhere but i know there are at least 2 ipods and 1 phone that i have used through this PC with itunes. Can anyone help?

Go to your account in the iTunes Store and look for the De-authorise All button in your account's details. Use the De-authorise All and then authorise the PCs you still have.

I have two (paid) copies of lightroom 5 from your photography promotion installed (on two different machines). I would like to deactivate one copy on one desktop so I can install a copy on my laptop. How do I go about this?

I have two (paid) copies of lightroom 5 from your photography promotion installed (on two different machines). I would like to deactivate one copy on one desktop so I can install a copy on my laptop. How do I go about this?

While the standalone version of LR has no deactivation, the Photography Program which is LR + PS-CC bundled and licensed through the Cloud will have a 2-activation limit per Adobe ID, and you cannot decouple the LR from the PS-CC in the Photographers Bundle.
You can license the cloud on up to two computers per AdobeID by signing into the cloud. When you try to sign in on a third computer you have the option to deactivate the other two copies, which you can do, and then never sign into the cloud on the one computer you don’t want activated and you’ll be fine.

Installing CS5 Master Collection

First of all I would like to thank Mr. Bill Hunt and others for helping me.
I am going to receive my CS5 Master Collection by tomorrow. I am currently running the Trial Version.
Is it better to uninstall all the Trial version, and my older Adobe products, and Start with a Fresh Installation of CS5 Master Collection.
< OR > apply the S/N Number from the Master Collection into the Trial version.
Thanks.

You should be able to simply activate with the serial number. Once you launch, you'll be told that we need to download the protected content and that you'll need to restart. After that, you should be good to go.
If for any reason you have to reinstall after that, remember to deactivate first.

I would like to deactivate my CS5 Master collection from an old reinstalled PC.

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