I would like to download my adobe premier elements 13, but when i enter the serial number on sleeve, it says that its invalid.

i tried downloading my adobe premiere elements 13 on my computer, but when i insert the
serial number, the response is, that my serial number is invalid. i just bought my software yesterday at orms north.

That may be a Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?step=PRE

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i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
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Does anyone know how to help me? Or know why Adobe chat is not working currently?

If you registered the older version of the software you might be able to find the serial number in your Adobe account online under My Products.

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The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
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Hi Louise,
Is your CS4 serial number registered to same adobe id with which you are trying to place the order?
This offer is not available to Education, OEM, or volume licensing customers.
You can send your CS4 license key to me in a private message if you want me to check its configuration.
Here are the Terms and Conditions-
Terms and Conditions | Adobe
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I would like to download my adobe premier elements 13, but when i enter the serial number on sleeve, it says that its invalid.

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