I would like to know why i have to pay a service fee even if my IPOD 4 gen is within the warranty period

My Ipod touch screen get White there fore i brought it to the premium retailer where i bought it. after 15 days with no anwser of the retailer, i moved to the shop to have more information. they told me that my ipod could not be repaire and i had to pay a service fee even if it was on warrenty. why should i pay for something on warrenty and for something that could not be repair.

Apple never repairs your iPod, they replace it with a refurbished one at no charge if the product fails on its own.  But the warranty only covers manufacturing defects, if your white screen was caused by abuse such as dropping it or getting it wet, the warranty does not apply.   If that is not the case call them at 1-800-APL-CARE (if in the US) and discuss it with them. 

Similar Messages

Maybe you are looking for