I would like to know why we're are being charged on our data plan while using wifi?

I was told by a customer service rep that we must turn OFF data while on WiFi otherwise you are charged for data usage. What?? I thought that was the point if automatically connecting to WiFi, now my one line is almost at capacity and the service rep was no help. We've been Verizon customers for close to 10 years and were NEVER informed this tidbit of information. It's ridiculous

There are data connections being charged while at home on Wi-Fi. We have even matched date and time to text messages that are being sent from that phone, again charged to data when that phone has unlimited text messaging. So in our opinion everything is going on data – while on Wi-Fi, sending text messages, etc.
Customer service rep said that we must turn off data while on Wi-Fi – ridiculous what’s the point then?!?! Obviously frustrated and appreciate your continued assistance.
User - SEKramer

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