Iam unable to purchase in AppStore reason being payment gateway,checked with my bank no issues.

Iam unable to purchase in AppStore reason being payment gateway,checked with my bank no issues.

Hey Bing:
Clearly the message hasn't trickled down to Adobe support. After purchasing Captivate, and trying to register now I'm locked out of my accoun entirely-- including all my files on Creative Cloud!! I just spent a the better part of two hours dealing with this exact same issue as the orginial poster (creative cloud login issues... likely due to an old email address floating around). Here's my favorite gem:
Khalid: I have checked the information and see that I am unable to reset your password and login to subscription service in this case I will go ahead and escalate this issue to our concern team who will reset and get back to you within 24 to 48 hours
Jeff: great. can i get a case number so i can follow up with billing / otherwise track this issue
Khalid: Once you close this chat you can login to your Adobe account after some time like 20 minutes later to view the case number
Jeff: how am i supposed to login exactly?
Khalid: If you are able to login to your Adobe account then you can login to Creative Cloud
Jeff: Khalid, that's what we've been trying to do
Jeff: if i could login we wouldn't have anything to escalate
Khalid: Yes, that is correct since you are unable to login I will escalate this issue to next level they will check and get back to you at the earliest
Jeff: got that. now how do i get this case number?

Similar Messages

  • Iam unable to purchase chips from pokerist game it's is saying  your purchase can't be completed for further assistance contact apple iTunes support

    pls help I want to buy rite now  n pls make me to buy iam unble I snt know y  before 3 days I was able to buy  after buying I removed my card details. N again iam given all my card details but iam unable y I dnt know pls help me out

    Click here and ask the iTunes Store staff for assistance.
    (115967)

  • Was unable to purchase applecare online despite being within technical warranty

    Hello community,
    So, I wanted to purchase applecare and i was within the warranty period but for some reason the online said I couldn't.
    Now I am outside my warranty period.
    Can I still get applecare?

    No, unfortunately.

  • Apps purchased on iPad are being deleted when syncing with iTunes

    Hi,
    I am having a problem with the apps that I purchase using my iPad not syncing with iTunes. I have purchased several apps and books. When I use my iPad to make the purchase and then plug the device into my computer to allow it to sync, iTunes goes through the process of backing up the iPad and then transfering purchases over. When it gets to the step for syncing tracks it goes and removes all of the apps that it just said it was transfering the purchases over for. Nothing I do seems to work to fix this issue so that the apps aren't removed when I sync. So far the only ones that stay on my computer and device are the apps that I used my computer to buy and then are synced onto my iPad. Please let me know what to do about this as I have lost several apps.
    Thanks
    Josef

    I am not sure what the problem could be.
    You may want to try disabling auto-sync, make some purchases on your iPad, and then transfering the purchases and see if they show up in your iTunes library and the checkbox for the apps are checked for syncing to your iPad. If they are then you can try syncing and see if that deletes them from your iTunes library.
    The link for instructions on transfering your purchase is as follows:
    http://support.apple.com/kb/HT1848

  • The server was unable to process your log in request. Please check with your server administrator.

    I have this error when trying to log in the web administration.
    I have a problem with my AD, so it is unavailable, i think for this i can´t login.
    Can I log in the administration console by using another password or user not vinculated to the domain?
    Thanks in advance.

    You can login with every local admin account in the admin-group. These admin accounts have to be created before the VMware-Server was installed. If you want to add further admin accounts after the VMserver-inst, you have to manually add them to the __vmware__ group.

  • HT3702 Please check what is the problem and when i want to download from appstore decline my card.  My card is ok and already checked with my bank.

    Please check what is the problem with my account to download from appstore

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Recently purchased a Samsung NX300 camera. It comes with a copy of issues installing from DVD.

    So here is the issue: The only computer I have (a self built Windows desktop) has no disc drive. How can I install Lightroom when I can not physically put the disc in my pc? I am not willing to buy a external disc drive either.

    Just download/install the trial - your license key transforms it into the full/registered/unrestricted version..

  • TS3297 Unable to Purchase any app in itune

             I Unable to Purchase any app in itune. Please check with

             I Unable to Purchase any app in itune. Please check with

  • I have an ipad3 in India, I am unable to make purchases in AppStore as I am unable to change country details in credit card . Pls help how to do that?

    Pls help I am unable to purchase from AppStore for ipad3 in India. I am unable to change country details in the credit card info while purchasing.

    If you still have problem, you can contact iTune Support
    http://www.apple.com/emea/support/itunes/contact.html

  • I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, managed to reset but still unable to purchase apps from itunes store. Any good suggestion to fix this problem?

    I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, I managed to reset but still unable to purchase apps from itunes store. Any good suggestion to resolve this issue? Thanks

    Contact itunes support:
    http://www.apple.com/support/itunes

  • Iam unable to activae the CI_CATSDB  structrure

    Hi,
        Actually i added one custom field into the table CATSDB using CI_CATSDB structure and activated. But now i dont want to that custom field into that table CATSDB and deleted that field from the CATSDB. but CI_CATSDB is not activated without the fields and same time iam unable to delete that data element and it is linked with some standard tables.
    Please help me out asap
    Regards
    Nagendra

    Hi Nagendra prasad,
    Goto SE14 transaction and try to Activate and Adjust the Database table
    Best regards,
    raam

  • "unable to process payments at this time" is your payment gateway down?

    Hi, trying to rent a movie but it keeps saying unable to process at this time. Is Apple having issues with its payment gateway?

    I've not had issues purchasing in iTunes in recent days in UK but am doing so from store credit which may work differently.
    If I was in your position I would unpower and restart the ATV and your router and try again - a persistent issue would likely suggest an issue at Apple's end.
    Can you play any stuff via YouTube/Vimeo etc ?  Does previously purchased stuff play from the internet?

  • HT204152 I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc.

    I am unable to update my App  store Updations. the reason being billing problem asking to update payment method.Many a  times i updated my credit card details but refusing from the system .how can i update my app store updations like  Face book etc....Using ! phone 6plus  .IOS8.3

    What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
    For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
    If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

  • Unable to Purchase: "APP" could not be purchased at this time. Please try again later.

    Everytime I've tried to purchase an app since downloading IOS 7 (don't get me started on the oh-so-many things that don't work with this new operating system, although this one really ticks me off) I can't download a single app from the app store. The message (above) is what I get with "APP" being the actual name of the app (ie. "Instagram"). The apps I already have on the phone will automatically update without a problem, this has to do with the actual new purchases (either free or paid) that I would like to make. I currently have the most up-to-date version of IOS 7 v. 7.0.4
    I have tried to do the following to no avail:
    1) A soft reset: Holding the top bottom and the home button simultaneously until the phone powers itself off and automatically comes back on.
    2) Signed in and out of my Apple iTunes account.
    3) Signed out of my Apple iTunes account, did a soft reset, signed back in once the phone powered back up.
    4) Changed the credit card information to a different credit card just in case for some strange reason Apple didn't like my credit card.
    Any suggestions that anyone else may have (and please don't link to a troubleshooting article, those are hardly helpful) would be great. I've looked through Apple's support communities and haven't found a single answer to this question, although I've seen similiar questions and no real answers thus far.
    Thank you.

    I also have the same issue. Unable to easily purchase apps from the app store. Get the unable to purchase app purchase, followed by a never ending spinning circle next to the app title. I've discovered that closing out of the app, and attempting to redownload from the purchase list usually works.
    Apple has really screwed up the user experience with ios7. This is inexcusable. A $600 device that is supposedly state of the art, and you have to try several work arounds to download apps is tragic. If Steve Jobs were around, several heads would have rolled by now. This needs to be fixed now, not in February, not in March.

  • HT5622 Unable to purchase

    When trying to purchase apps I get a box that says unable to purchase. I have multiple devices using the same Apple ID and all are working except for my iphone 5s. I have tried to sign out of iTunes and App Store thru the settings but now I can't sign in.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support. Ask
              to speak to Security Support.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

Maybe you are looking for

  • Using variable date in a VIEW

    Can I create a view in Oracle whereby the date I use to select the records can be a variable? For example: select * from marketer_account where '30-NOV-2009' between mka_eff_dt and mka_exp_dt and mka_service_type = 'E'; I want to get a list of all re

  • Invoice from a Blanket PO

    Hi, I have created a Blanket PO for general office supplies with Account Assignment as K and Item Category as B i.e. limit. Now, i am creating a invoice for this PO - wherein i have 2 issues - 1.  The validity period of the PO is given as 1st July to

  • How do I send a song as a git on iTunes?

    Here are the instructions from the Help page: To give a specific song or album from the iTunes Store, go to the album page and click "Give a gift" (for a specific song) or Gift Album, and then follow the onscreen instructions. Either I am not looking

  • Firefox can't find itself on my computer!

    Recently, every time I try to open a Firefox window, I get the error message "Windows cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button

  • How can i edit in photoshop elements 10 ?

    HOW CAN I EDIT MY PHOTOS IN PHOTOSHOP ELEMENTS 10 ?   JB     [email protected]