IB search on the basis of the account address

Hi all,
I'm working on SAP CRM 2007: I configured an Interaction Center Business Role, in particular on Service scenario.
The account identification process develops through this steps:
1) I identify an account;
2) I confirm the contact person;
3) I select one of the IBs accociated to the account I've just recognized
If I would like to disply, after having identified the account and confirmed the contact person, all the IBs installed upon the account address, what I have to do? I mean, can I change the "rule" according to wich it is possible to choose an IB only among the ones are associated to account "name" with a new one that permits to display all the IBs installed in the same street of the customer (always after having identified the account)?
Thanks & regards
Stefano

Hello Stefano,
In transaction CRMC_IC_BPPROFX, in the Object Components folder, you can determine whether the automatic search for IObject/IBase components is done based on the account, the contact person, or both. Does this help?
Regards,
John

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