IBase component field cannot be modified anymore in ticket after SP16

Hi all,
I have a customer that is not happy about the fact that the Service Desk IBase component cannot be changed in tickets after installing SP16.
Also see: Service Desk - Change IBase component
However, what we don't understand is why in ONE of the tickets we have created this field is editable.
Do you think that this may be a bug? Or perhaps we did something different with this one ticket?
Thanks in advance for any help you can give us.
KR,
Brodo

Hi,
The replies by SAP were as follows
Hi Kevin,
I have enquired with my colleagues in the next level of support and
was informed that it is not possible to change the ibase component
in the support desk message as of SP15.
Hello Kevin,
Thank you very much for the update. I am very sorry to state that
the feature is no more available and if you would like to request SAP toenable the feature again, I would suggest you create a development
request. Please refer to the note 357732 for further information
about this.
Hope this information helps
The above interactions happened on 14.08.2008
Would appreciate though if you let me know when you get an update.
regards,
Kevin Hill

Similar Messages

'structure field cannot be modified' error

hi,
i am facing a problem in webUI. whenever i navigate to a particular view, its working fine but an error message is displayed on top saying 'structure field cannot be modified' . i am not able to find out why and where this is generated.
can anyone help me please.
regards,
nikita.

If you can traverse through the Structure 'CRMT_OPPORT_H_WRK' and click on the data element (CRMT_SALESCYCLE) used for 'SALESCYCLE', you will come to know that the domain used is CRM_SALESCYCLE. Double click on the domain and click in tab Value Range Tab, you will find that it makes use of table CRMC_CYCLE. This allows data only from this table.
Rg,
Harshit

Ibase/Component issue while creating a message from satillite system

Hi experts,
we have implemented the service desk functionality in solution manager system.
User is able to create message in solution manager directly.
While creating message from a satellite system IBASE/component fields are filled with incorrect values.
Because of this user unable to create message from satillite system.
Has someone any ideas where we do some settings to get correct Ibase/Component values while creating message from satillite system?
Thank you in advance,
Babu

Hi Babu,
For Creating messages in SOLMAN make sure that in T code SM30 under the table BCOS_CUST data is maitained
OSS_MSG W NONE CUST620 1.0
First your should make your solman ready for posting issues within.
Then connect it to ECC systems and try posting issues there.
Do not user Tcode NOTIF_CREATE for posting issues always use HELP- Create Support message.
Thanks
Nand

No IBase/Component transferred in SLFN from a satellite system to Solman

Dear all,
We have Solution Manager 4.0 with SPS18 with working ChaRM and Service desk.
I have the following problem : a support message (created from the menu   Help->Create Support Message in a satellite system) arrives to Solman, but the fields Ibase and Component are filled by zeros and are inactive so I canu2019t change them manually.
The question is: are these values transferred from the satellite system to SolMan or not?
I have debuged the program calling under Help->Create Support Message   and have not found such functionality.
From the other hand, all forum messages implicitely imply this.
Due to technical reasons I canu2019t use notif_create transaction, where there are Ibase and component fields.
   From the SolMan configuration side everything is OK:
System landscape is correct, Ibase and components are generated and active, they have the correct external names. The functionality of ChaRM that utilises Ibase and components is working well, so I donu2019t see any problems from this side. OSS 449330 (delete the record from BCOS_CUST table with the value u201CTST_CUSu201D in Application field ) is not the case.
Please advice.

Hi,
In this case, could you please kindly verify the points mentioned in this note has been verified ?
note #824640
Hope this helps.
Cheers
SH

Significance of IBase, Component and Product ID while creating Change Reque

Hello,
When we create a change request via SOLMAN_WORK_CENTER, we are supposed to provide values for
1) IBase
2) Component
3) Product ID
Ibase can be defined as the way SAP differentiates in a multiple system (APO, CRM, ECC) environment, the corresponding environment.
The values corresponding to IBase can be obtained via IB51,52 and 53 tcodes.
Can the value for IBase obtained via SMSY t code also?
What does component and Product ID signify?
Where can we get values for Component and Product ID?
Is Product ID the same as value we get from menu Option System->Status->Installation Number
Is it necessary to provide all 3 values (i.e. IBase, Component , Product ID) while creating change request?
If Not, how will SolMan identify which system the change should point to?
Or only value for Ibase is enough?
Thanks,
Vikas

Ibase can be defined as the way SAP differentiates in a multiple system (APO, CRM, ECC) environment, the corresponding environment.
The values corresponding to IBase can be obtained via IB51,52 and 53 tcodes.
Can the value for IBase obtained via SMSY t code also?
No
What does component and Product ID signify?
Product ID is not mandatory. I actually hide it in the CRMD_ORDER screen.
Where can we get values for Component and Product ID?
Is Product ID the same as value we get from menu Option System->Status->Installation Number
Component - IB52 as you already mentioned
Product ID - in a customizing table, I've seen it once but can't remember where honestly. As stated, I don't bother with the field
Is it necessary to provide all 3 values (i.e. IBase, Component , Product ID) while creating change request?
The iBase and component are mandatory, odd thing is if you enter the component without entering 1 in the iBase, SolMan will fill the 1 in for you.
If Not, how will SolMan identify which system the change should point to?
By the logical components assigned to your maintenance project. You can actually have transports for more than one production assigned to your change document. For instance you could have a BI and ECC transport assigned to the sane change document. Your tak list will have the dev, testing and production systems for each logical component assigned.
Or only value for Ibase is enough?
I was having this discussion with someone the other day. Since the logical components assigned to the mianteance project really determines what systems you can create transports for, what is the value of the component field? Best I could determine was when you use the Logon on to System action, it points to the one listed in the component field only. other than that, I'm not sure.

The "Exception" field cannot be written

When I try to enter a website as an exception (so the password I use for it will not be saved anymore), the field cannot be written. The only action I can do is to click on the "Close" button !

Thank you for your answer.
The problem is that this info bar appears only when you visit a website for the first time.
I have already tried to ask the password manager to forget the password I wanted to be forgotten, but it does not work, it still appears by default in its field when I go to the site.

Ibase Component to find associated Product id

Hello SAP Gurus,
For a given Ibase Component i need to find the Object id(Product id) as seen on IB53 transaction, i know that i can use the FM CRM_IBASE_COMP_GET_DETAIL for the same but i need to know the direct table relationship for the same.
Help will be really appreciated
Thanks in advace

Hi Bhavpreet,
I understand that you want to get the Product ID from a given Instance number of an IBase Component. The Master table of the IBase Components is IBIN. Using the given Component Instance number as Input to table IBIN we get the field OBJNR from this table. Now OBJNR is a CHAR22 Guid. We need to convert this to RAW16 format. GUID_CONVERT is what we used earlier, however now its obsolete so I would suggest that you use the CLASS cl_ibase_service and static method cl_convert_guid_22_16 to get a RAW16 GUID.
You can then use this RAW16 GUID to pass to table field COMM_PRODUCT-PRODUCT_GUID and get the field PRODUCT_ID which is what you need. I have a written a small piece of code to help you understand this.Please let me know in case you need more details on this.
Thanks
Sumit
REPORT zrandom_test.
PARAMETERS : p_inst TYPE ibin-instance.
DATA: gv_objnr22 TYPE ibin-objnr,
gv_guid16 TYPE comt_product_guid,
gv_objid TYPE comt_product_id.
START-OF-SELECTION.
CLEAR gv_objnr22.
SELECT SINGLE objnr FROM ibin INTO gv_objnr22 WHERE instance = p_inst.
CLEAR gv_guid16.
gv_guid16 = cl_ibase_service=>cl_convert_guid_22_16( gv_objnr22 ).
CLEAR gv_objid.
SELECT SINGLE product_id FROM comm_product INTO gv_objid WHERE product_guid = gv_guid16.
WRITE : gv_objid.

Current IBase Component is not in an active IBase

Hello Everybody,
I have a big problem.
I am using a BAPI for create a Change Request on Solution Manager, this is the bapi BAPI_BUSPROCESSND_CREATEMULTI
The parameters for IBase is 1 and the IBase Component is 3400.
The Change Request is created, but the fields IBase and IBase Component are empty and the message return is "Current IBase Component is not in an active IBase".
I do not know the cause of this.
Please help us whit this.
Regards
Juan

Hello QT,
Have look to note 1030498.
Also from dswp->Solution run Edit-->Initial Data transfer to iBase
Hope this helps,
Dolores

Service Desk - Change IBase component

Hi,
I updated my Solution Manager to the latest available SPs a couple of days ago. After this I found one small problem.
In the service desk, on going to the change option I am unable to change the IBase component. I was able to do this earlier, when I was on SP11
Any idea whether there would be any config which would control this?
Please help.
regards,
Kevin Hill

Dear Friend,
Have you check your authorization assigned to user.
are you authorize to change IBase etc. check and revert.
Most probably it will this error.
Secondly if it is transaction variant .......check IBASE field.....
IF IBASE Field is checked for display only in that case you need to uncheck it open for input.
PLEASE REWARD POINTS.

Ibase Component and Partner Update - Data Corruption

Hello Everyone,
I'm facing a pecular issue with updating parters of an Ibase component through a custom program.
This is the requirement:
Under certain conditions, Partner A attached to the components of an Ibase have to be replaced by Partner B for the same partner function.
If the ibase have more than 1 component and if both have the same partner, then a data corruption results. Teh data corruption is a double entry in table IBPART where i end up getting 2 valid entries for a PARTNERSET record.
I'm using FM CRM_ICSS_CHANGE_COMPONENT to carry out the partner update.
Here are the steps i'm using:
1. I'm Looping at the Ibase
2. I fill in the Component structure I_COMP with the Ibase and the Instance 1.
3. I fill the partner structure I_PARTNER with the two partner records- Partner A (For Deletion by setting field UPDIND as 'D') and Partner B (For addition by setting Field UPDIND as 'I').
4. Then the loop continues for updating the second Component.with the same details.
After the Update, the following is happening at the table level.
1. Table IBPART gets 2 records which are valid for each Instance. (Ideally, there should be only 1 record for each component which then links to multiple partner functions in tale CRMD_PARTNER). the two records are just slightly different in theoir VALID FROM timestamp. But both records are valid in Current Time.
This is resulting in a short dump when i try to go to the partner section from IB52 transaction.
I think the main reason for this is that table IBPART is not locaking down when the first update is happening (deletion) and hence i end up with two records
Can any one help me out in this
Regards
Dharmendra

Hi,
we couldnt completely solve the issue. I could find no way to lock up the partner update to a component. But this is what we managed to do and so far we havent received any more data corruption error. We made a copy of the FM CRM_ICSS_CHANGE_COMPONENT and made it as an UPDATE FM instead of a Normal FM. This somehow mitigated the issue and till now we havent seen the problem re-surface. I'm not sure if this work for you.
Thanks n Regards
Dharmendra

IBase component number changed

Good day!
After applying SP18 on Solution Manager I have encountered a problem: iBase component number for productive ERP-system has changed three times.
(first it was 50, then 250, then 268, now 691).
Right now the process for keeping up to date information about
satellite systems in Solution Manager is following:
1.All system data is stored at System Landscape Directory (SLD).
2.Once an hour it's automatically transfered to SMSY in Solution Manager via
scheduled task - RSGET_SMSY.
3.After that (or every time SMSY is saved) iBase is updated.
Main question is, why did existing iBase component (productive ERP was
always in list of iBase components) change its number?
How to prevent this from happening in the future?

Hi Tolulope,
Please check weather ibase is generated for the development system in IB52, Check the Note 1284794 - SMSY: IBase generation cannot be deactivated.
if Ibase is created for the development system , go to DSWP and the solution that u have maintained the satelite system and do the initial data transfer for Ibase(path would be edit->initial data transfer for Ibase)
hope it should resolve your issue
Regards,
Laxman

Change IBase component in Support Message

Hi experts!
I have the following problem: In SAP note [1080135|https://websmp230.sap-ag.de/sap(bD1kZSZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1080135&nlang=DE&smpsrv=https%3a%2f%2fwebsmp209%2esap-ag%2ede] you find a solution on how to prevent the change of the IBase component once the message is created.
I want to do the exact opposite thing. I am looking for a way to be able to change the IBase component of a support message when it is edited.
If anybody knows how to achieve this, I would be very thankful.
Best regards
Gerold

Implement BADI CRM_ORDER_FIELDCHECK and set the fields 'IB_IBASE' and 'IB_INSTANCE' to changeable.
For further details see class CL_IM_AI_SDK_ORDER_FC_SV where the fields are initially locked.

Make net price field in me12 modifiable.

How to make net price field in me12 modifiable.
I have screen Layout & Screen variant but didnt get any clue.

the net price is a calculated field in case you maintained price conditions (big button on top of the screen), then it is not changable anymore.
the net price is just information for the user, it is not taken as price to a PO if no condition exists.

Ibase Component Search Result

Hi Gurus,
Can anybody tell me where to do the settings to control the number of search result components to be displayed.
Currently in our system, when we search for an ibase component using wildcard * search it displays maximum 100 components in the search result. We want this value to be increased.
Thanks in advance.
Regards,
Divya

Hello Deb,
The search criteria needs the procedure you fallowed ,But not the result list.
In the Context node you can directly add the attributes you required from the BOL.
1.Enhance the component and View.
2.In the context Node BTQRSRVORD on attributes Rignt Click and say create
3 Give the name of the fields.
4.Say add Model Attribute
5.BOL entity Come byitself BTQRSrvOrd
6.In the BOL Attribute go to f4 help and Scroll down and expand relations
7.find the Ibase relations and add the fields.
No Coding is required ..All the methods get generated and results get populated .
The only thing is you have get the proper fields and realations.
Sree.
Edited by: Sree on May 20, 2010 6:26 PM

RDR1.GrossBuyPr 'Field cannot be updated' error : Sales Order DTW update

Hi all.
This is my first post, so please be gentle :-).
I am attempting to update the unit prices on a bunch of Sales Orders via DTW.
Some items update successfully, but some do not, failing with the error :
RDR1.GrossBuyPr line: x, 'Field cannot be updated (ODBC -1029)'Application-defined or object-defined erroroOrders
I am not attempting to modify this column, although I am guessing that this is calculated by Business One internally.
I am using 2 tab-delimited files :
Documents.txt, which contains the RecordKey & DocEntry columns.
Documents_Lines.txt, which at the moment contains RecordKey, LineNum, UnitPrice & ItemCode.
I have tried it with the UnitPrice column renamed to Price, and with and without the ItemCode column present, and they give exactly the same error.
If I remove the price column completely, then it works (but nothing has updated, obviously).
I have searched the forums, the only thing I can see that comes close is the UnitPrice / Price renaming.
Or am I going about this the wrong way? The prices that I want to import already exist as a price list, and we can manually change these in Business One by going Form Settings -> Price List when in a Sales Order, but I am unsure how to do this via DTW. There are approx 3000 items that need changing, so doing it manually is not really an option.
Grateful for any and all help.
Thanks,

Here you go....
Documents.txt :
RecordKey     DocEntry
RecordKey     DocEntry
0     18664
1     19397
2     19578
3     20804
4     20808
5     20884
6     21114
7     21801
8     22222
9     22390
10     22455
11     22513
12     22889
Document_Lines.txt :
RecordKey     LineNum     UnitPrice
RecordKey     LineNum     UnitPrice
0     0     22.000000
1     2     49.000000
2     0     0
3     0     109.000000
3     1     115.000000
3     2     98.000000
3     3     104.000000
3     4     159.000000
3     5     32.000000
3     6     41.000000
3     7     82.000000
4     0     131.000000
5     0     207.000000
6     4     49.000000
7     0     87.511900
8     0     72.000000
9     1     306.000000
10     5     0.000000
11     0     58.000000
12     4     1.000000

IBase component field cannot be modified anymore in ticket after SP16

Similar Messages

Maybe you are looking for