Ibase/Component issue while creating a message from satillite system
Hi experts,
we have implemented the service desk functionality in solution manager system.
User is able to create message in solution manager directly.
While creating message from a satellite system IBASE/component fields are filled with incorrect values.
Because of this user unable to create message from satillite system.
Has someone any ideas where we do some settings to get correct Ibase/Component values while creating message from satillite system?
Thank you in advance,
Babu
Hi Babu,
For Creating messages in SOLMAN make sure that in T code SM30 under the table BCOS_CUST data is maitained
OSS_MSG W NONE CUST620 1.0
First your should make your solman ready for posting issues within.
Then connect it to ECC systems and try posting issues there.
Do not user Tcode NOTIF_CREATE for posting issues always use HELP- Create Support message.
Thanks
Nand
Similar Messages
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ERROR when Trying to Create Support Message in Satillite system
Hi,
I have configured Service Desk in solution manager, when i try to send a Support Message(Help ->Create Support Message) from satillite system to Solution Manager i got this ERROR msg. "Error in local message system; message 000000000001 not complete".
Help me to sort out this.....Hey ...I had a same problem last week...
I'm unable copy the Weblog / upload the document ...Any way follow below steps.
1)Go To Transaction Code SPPFCADM in Solution manager
select DNO_NOTIF and click on 'Define action profile and actions
Select action profile 'SLFN0001_STANDARD_DNO'
2)choose action definition 'SLFN0001_STANDARD_DNO_CRM' and click on
the processing types
3)delete the container expression ITEM_PRODUCT_ID
Refer SAP Note 1011376
Hope this helps you.
Praveen, -
Not able to create a message from satellite system
Hello Everyone.
We have been working on Solution Manager .We have managed with successfull installation,Uploaded required support packages,configured the system according to SAP Solution Manager Guide.
Faced with some problem regarding support desk,we are not able to create a message from satellite system to Solution Manager.
Note : Error Message related to this problem is ....
<b>"Error in Local Message System : External number assignment, Enter notification num message was not Created."</b>
Thanks in advance.
Regards,
Nimesh V . MasterHi, you need to check the number ranges for the notifications and make sure they are correct. Look in the IMG of the SAP Solution Manager system for the instructions. You also need to make sure that the Service Desk BC Sets are activated if you are NOT on 4.0 and SP Stack 09+. In the later SPs much of this configuration from the IMG is automated in the wizard.
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Roles required to create support message from satellite system
Hi Team,
I am trying to create support message from satellite system. i have assigned S_RFC and S_RFCACL to the Zrole. Apart from that, is there any other roles to be assined in satelite system to create support message?
Regards
KumarI think that's it.
Of course they roles in the central system too: SAP_SV_FDB_NOTIF_BC_ADMIN and SAP_SUPPDESK_CREATE (or copies thereof).
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Sean -
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Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
LarsHi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc -
With SP16-17 we can't create support message from satellite system anymore
hello,
We have implemented the support package 16 and 17 SAPKITL427 in solution manager last week-end and since then all satellite systems can not create support message anymore.
The process is perfectly working in solman itself and we don't think we have thus a process customizing issue here but who knows...
The key user creates the message with the help -> create support message
and when he saves it (clicking the mailbox button) he gets the following error
Error in Local Message System: Function not available Message was Not
Created
In fact the error Message is BCOS088
We debugged the function BCOS_CREATE_MSG and we found out that the function
DNO_OW_CREATE_NOTIFICATION is returning error code 1.
We checked out RFC connection and it looks ok
There is no dumps in ST22, no error in SLG1 in both system...a nightmare
The notification SLF1 is created in solman but the status field of the notification is empty and it looks that the record is somehow corrupted because you can't modify it with dnotifwl.
Due to the fact that the notification is not correctly created the support message is also not created.
SAP and our solman consultant are working on it since 2 days but don't have a clue. Maybe some program where no regenerated correctly ?
If you would have any idea in which direction to look, i would greatly appreciate
thanks a lot
best regards Xavierhi Rohit,
on the satellit I have the following versions
SAP_BASIS 700 0012 SAPKB70012 SAP Basis Component
SAP_ABA 700 0012 SAPKA70012 Cross-Application Component
PI_BASIS 2005_1_700 0012 SAPKIPYJ7C PI_BASIS 2005_1_700
ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-In
SAP_BW 700 0013 SAPKW70013 SAP NetWeaver BI 7.0
SAP_AP 700 0009 SAPKNA7009 SAP Application Platform
SAP_HR 600 0018 SAPKE60018 Human Resources
SAP_APPL 600 0010 SAPKH60010 Logistics and Accounting
EA-IPPE 400 0010 SAPKGPID10 SAP iPPE
EA-APPL 600 0010 SAPKGPAD10 SAP Enterprise Extension PLM, SCM, Financials
EA-DFPS 600 0010 SAPKGPDD10 SAP Enterprise Extension Defense Forces & Public Security
EA-HR 600 0018 SAPKGPHD18 SAP Enterprise Extension HR
EA-FINSERV 600 0010 SAPKGPFD10 SAP Enterprise Extension Financial Services
FINBASIS 600 0010 SAPK-60010INFINBASIS Fin. Basis
EA-PS 600 0010 SAPKGPPD10 SAP Enterprise Extension Public Services
EA-RETAIL 600 0010 SAPKGPRD10 SAP Enterprise Extension Retail
EA-GLTRADE 600 0010 SAPKGPGD10 SAP Enterprise Extension Global Trade
IS-PS-CA 600 0010 SAPK-60010INISPSCA IS-PUBLIC SECTOR CONTRACT ACCOUNTING
IS-OIL 600 0010 SAPK-60010INISOIL IS-OIL
IS-M 600 0010 SAPK-60010INISM SAP MEDIA
IS-H 600 0010 SAPK-60010INISH SAP Healthcare
IS-CWM 600 0010 SAPK-60010INISCWM Industry Solution Catch Weight Management
INSURANCE 600 0010 SAPK-60010ININSURANC SAP Insurance
FI-CAX 600 0010 SAPK-60010INFICAX FI-CA Extended
FI-CA 600 0010 SAPK-60010INFICA FI-CA
ERECRUIT 600 0010 SAPK-60010INERECRUIT E-Recruiting
ECC-DIMP 600 0010 SAPK-60010INECCDIMP DIMP
IS-UT 600 0010 SAPK-60010INISUT SAP Utilities/Telecommunication
SEM-BW 600 0010 SAPKGS6010 SEM-BW: Strategic Enterprise Management
LSOFE 600 0010 SAPK-60010INLSOFE SAP Learning Solution Front-End
ST-A/PI 01K_ECC600 0000 - Application Servicetools for ECC 600
APICON 1470000000 0000 - APICON GmbH, Interface Add ON
thank you Xavier -
Error 513 while raising the message from satellite system
Hello All,
When I try to send message(Service desk) from satellite system, i get following message
"Because of error 513, no message was creat
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I gusses there is some problem with authorisation.
please guide how can I fix this issue.
Regards,
Shyam.Hi Gurus,
I have assigned customized action profile to SLFN transaction.
When I try to send message(Service desk) from satellite system, I get following message
"Because of error 513, no message was created
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But when we check in crm_dno_monitor , the message is created at the backend,but without assigning external number range.
Whenever I am making any modification in action profile, it is creating the first messgae after restart
of SAP Solman System, but for next message, Error 513 message is raised and message is created at backend without assigning external number to it
I think there is some problem in number range or buffer in number range
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regards
Swati -
Create Support Message from external system
HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
EricHi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric -
Create Support Message from satellite system
Hi, when I create a ticket using "Help - Create support Message" the parameter SY-UNAME is not passed to Service Desk
in other word, the message is created but the field "Reported by" is not filled.
if I want to display the entire message in the form, before saving, I can see that this value is correct...
SY-SYSID DE1
SY-MANDT 300
SY-UNAME SOLMAN
SY-DATUM 20080410
etc.
Any suggestion ?
Regards,
Nacho.Hi,
1) Under identification tab in external BP no. put details as
<Server short name>space<client>space<search term
(which you have maintained in address tab or employee no.
of that user in satellite system)>
2) In ID type put CRM001
3) Under identification put details as <Server short
name>space<installation no.>space<client>space<search
term (which you have maintained in address tab or
employee no. of that user in satellite system)>
4)Go to trns. BP>select BP role as "Employee"> Indentification tab--> Maintain user name same as user id of employee in satellite system or serch term you maintained while creating BP.
Try this. Reward the points for useful answer.
Regards,
Niks -
Service Desk - Create Message from Satellite System
Hi Guru,
I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?
Appreciate for your input.
Thanks and Regards,
YanYes. It is very much possible.
Use transaction - SPPFCADM
select the row - DNO_NOTIF
click on - Define action profile and action
Select the action profile - SLFN0001_STANDARD_DNO
Select the action - SLFN0001_STANDARD_DNO_CRM
in processessing type, change the container value to ZSFN.
Hope this will be helpful.
Regards
K.Kumar -
Set sap Component mandatory while creating the support desk message
Hi,
When create the support desk message from any application sysytem, the sap component get selected automatically but when we create the suppport desk message from the Easy Access the component wiil be blank, so some user create the support message without giving the component. So we want to make the component as mandatory while createing the support desk message from application system and also set mandatory when we create support message in solman.can anybody help me in setting component mandatory.
Regards
charanDear Charan,
The logic of setting the SAP Component mandatory is explained in the note 640532.
Kindly use the note to resolve the purpose.
Hope this solution helps.
Regards
Amit -
WHAT ALL MESSAGE'S ISSUED WHILE CREATING PO
Sir,
ply let me know after saving the po i want to know what all messages were issued while creating the po.
Like "warning" or "information" message
where can i see this
regards
ameyHi,
PAth- Spro-MM-Purchasing-Environment Data-Define Attributes of System Messages...
Here are few message type:
Contract has different purchasing organization & W
Validity period of contract does not start until & W
Validity period of contract expired on & W
Target value of contract & exceeded by & & W
Net price for item & taken from conditions W
Purchase requisition & item & already deleted W
Scheduled quantity & & greater than target quantity & & W
Quantity smaller than invoiced quantity & W
Target quantity exceeded by & & W
Not possible to determine a consumption account W
Release date lies in the past W
Base unit of measure & adopted from material master record
Release date: next workday is & W
Contract target value & reached W
Please only use plants with company code &
Order unit copied from material master record W
Hope it helps.
Utsav.. -
Issue while creating service PR during data upload from xl
Hi Sap gurus,
I have an issue while uploading the data from exl sheet for purchase requisition.
Here I am using the following bapi and code is follows.
Call function 'BAPI_REQUISITION_CREATE'
EXPORTING
SKIP_ITEMS_WITH_ERROR =
Importing
number = prn
tables
requisition_items = i_item
requisition_account_assignment = i_accnt_assngmnt
REQUISITION_ITEM_TEXT =
REQUISITION_LIMITS =
REQUISITION_CONTRACT_LIMITS =
requisition_services = i_item_service
requisition_srv_accass_values = i_item_servval
return = return1.
REQUISITION_SERVICES_TEXT =.
Purchase requisition is being created however it is not updating service details though I am using the item category as D which is nothing but service.
In bapi updated service details. Please can you help me to come out of this issue?
Also inform me what is difference between line number and package number in service line item details.
I am passing the item number to both fields like line number and package number.
Or is it configuration issue please let me know.Hi Experts,
If I use mapping as shown below then I am getting error "Business Partner C6220 does not exit" and Bp are not created.
1 C6220 <b>PERS_NUMBER</b>
2 Mr PERS_TITLE_KEY
3 A PERS_FIRSTNAME
4 D PERS_INITIAL
5 Kale PERS_LASTNAME
6 [email protected] PERS_E_MAIL
7 A1 Road PERS_STREET
8 Pune PERS_CITY
9 IN PERS_COUNTRYISO
10 411001 PERS_POSTL_COD1
11 13 PERS_REGION
12 PERS_LANGU_CORR
Can someone suggest solution?
Thanks and regards
Ambar -
Issue while creating repair order via IW52
Hi All,
I am facing an issue while creating a repair order from Service Notification.
In IW52 for service Notification , we have option of Create repair order in Action box of service notification, when i am clicking that i need to enter the sales order type.. when i am selecting standard order type KD01 or any other it is saying that
1)Order type KD01 does not have the sales doc. identifier "repair"
Message no. QM127
Diagnosis
You entered an order type that is not assigned to the sales document identifier "F" or "G" = repair order.
Procedure
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Where can we see sales document identifier in config ?
2. I would like know is there any setting where we can give default sales order type to service notification type ..
regards
giriDear,
Thanks for your inputs. It will be great help if you can let me know the below :
1) Diff between Repair order, spare parts order..
2)I happened to create a service order from a sales order following IDES Model for CS -4.6C / the service order type created is SM01 is created and my sales order type is OR .. now my question is there any setting where we assign Service order type to sales order type ???
Note :- In OIOL Tcode for SM01 Order type i have IRC Sales order document type linked ..
regards
giri -
Hello,
I am getting this Error message"error determining posting period(infostructure S008,Variant Z2,RC3)" while creating Sales order from Inbound Idocs in the IDOC,which is affecting sales order creation.
While viewing this Info structure S008, I could see no records have been maintained. Wanted to know the reasons behind this Hard error?
Is it something related to Date Field used in the Update Rules for this Infostructure which is causing this posting period error?
Appreciate your inputs on this.
Thanks and Regards
Mohammed RoshanThank you Jelena,I checked the Ship. Delivery dates in the IDOC which are for Current Fiscal Year- 20140703 and 20140711,Could there be any other reason for this error?
Could it be an issue with e Update rule in this Infostructire S008
Secondly when we try change the update rule thru MC25 for this Infostructure S008,It gives a message"
"Maintenance of SAP standard updates not allowed"
Kindly advice
Thanks and Regards
Mohammed Roshan
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