IBASE component not required in CIC

Question

Hello,
In cic0, in bp search my client does not want the Ibase component as Ibases are not used. How can i disable it.
please help urgent matter.
Pramod.

Answer 1

Pramod,
Here is how to go about terminating the IBASE out of your BP search.
Use T. code :smw0
Select the radio - HTML templates for WebRFC applications and
execute.
Click on execute again in the screen that appears.
Create a new  object by copying CRM_CIC_SEARCH_DISPLAY
Again run the transaction SMW0
put object ZCRM_CIC_SEARCH_DISPLAY_NEW in object name
Now go to change mode
In the HTML code file delete or comment the following code.
  <TABLE border=1 cellPadding=0 cellSpacing=0 frame=void 
rules=none  width=100%>
        <TR><TH align=left style="font:bold" width=28%><!--%%
IBASE_COMPONENT%--> </TH></TR>
        <TR><TH align=left width=28%><NOBR><!--%%COMP_DEVICE_ID%
--></NOBR> </TH>
          <TD width=72%><NOBR>
             <INPUT maxLength=19 name=INSTANCE size=25
maxLength=18 type=TEXT/PLAIN>
             <INPUT maxLength=40 name=DEVICEID size=25
maxLength=40 type=TEXT/PLAIN>
             <INPUT onclick=LISTRELIB() src="S_B_ZOIN.GIF"
type=image title="<%%DISPLAY_HITLIST3%>">
             <INPUT onclick=DET_IBASE() src="s_b_detl.gif"
type=image title="<%%DISPLAY_DETAILS3%>">
          </NOBR></TD></TR>
        <TR><TH align=left  width=28%><NOBR><!%%SHORT_TEXT%
></NOBR> </TH>
          <TD width=72%><INPUT readOnly name=DESCR size=40
maxLength=40 type=TEXT/PLAIN>
          </TD></TR>
        <TR><TH align=left  width=28%><NOBR><!%%PRODUCT_ID%
></NOBR> </TH>
          <TD  width=72%><NOBR>
            <INPUT maxLength=40 name=PRODUCT_ID size=25
type=TEXT/PLAIN>
            <INPUT maxLength=40 name=OBJECT_ID size=25
type=TEXT/PLAIN>
            <INPUT name=OBJECT_FAMILY size=4 maxLength=4
type=TEXT/PLAIN></NOBR>
          </TD></TR>
        </TABLE>
Then save the HTML file.
in the pop up dialog select the yes option.
Now go to Customer Relationship Management &#61664;Interaction Center
WinClient &#61664;Component Configuration &#61664;Visible Components&#61664;Toolbars
(GUI Status, Active Functions) &#61664;Define Profiles for Search
Strategies
double click on NORM and in the HTML for BP search maintain
ZCRM_CIC_SEARCH_DISPLAY_NEW
Save.
VOILA...Now in the CIC screen you can not see IBASE
<b> <i> IceCube </i> </b>