IBase search result list not showing in Account Identification

Hi Gurus,
I'm new to CRM and we have an upgrade issue. We just migrated to EHP3 for SAP CRM 7.0. After the migration, the installed Base result list is not showing in the Account Identification screen. We have the requirement to show the installed base on the right side of the confirmed account and also the result list in case the customer have multiple equipments. The first part is working correct and it shows the data if there is only one equipment with the customer. But in cases where there are more than 1, the installed base view shows blank and also the result list does not show. Instead the Interaction History is displayed. I have checked all the forums and the config and it all looks correct. Here is the list of config that we have
1) I have the Account Identification Profile created and assigned the Object Component 'ICCMP_IBASE'  to it with Auto Search checked ON. This I believe is for the IBase Details which is working fine for single equipments.
2) Function Profile 'BPIDENT' with value of the Account Identification Profile has been assigned to the Business Profile.
3) The Installed Base Profile 'DEFAULT_TREE' has been updated to UNCHECK 'Display Tree' as we want the result list.
4) Function Profile 'IBASE' with value 'DEFAULT_TREE' has been assigned to the Business Profile.
Am I missing something? The exact same config works perfectly in a box that has not yet been upgraded. Any help would be appreciated...

Hi,
I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
http://office.microsoft.com/en-US/suggestions.aspx
Best Regards, 
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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         $("#BannerLine").css("display","none");
          $("#trBreadCrumb").css("display","none");
          $("#trNewsAndTraningHome").removeAttr("style");
          $("#trNewsOnly").css("display","none");
        if (window.location.href.indexOf("dnv-gl-launches-new-global-brand") >= 0 ||window.location.href.indexOf("how-future-proof-your-business") >= 0||window.location.href.indexOf("human-rights-time-walk-talk") >= 0 )
         $("#trNewsOnly").css("display","none");
        if($("#trNewsOnly").html().indexOf("Web Part Error:")>0)
        $("#trNewsOnly").css("display","none");
        if($("#trBreadCrumb").html().indexOf("Web Part Error:")>0)
        $("#trBreadCrumb").css("display","none");
            //]]>
            </script>
            <!--[if gte mso 9]><xml>
    <mso:CustomDocumentProperties>
    <mso:ContentTypeId msdt:dt="string">0x0101000F1C8B9E0EB4BE489F09807B2C53288F0054AD6EF48B9F7B45A142F8173F171BD10003D357F861E29844953D5CAA1D4D8A3A</mso:ContentTypeId>
    <mso:HtmlDesignAssociated msdt:dt="string">1</mso:HtmlDesignAssociated>
    <mso:HtmlDesignFromMaster msdt:dt="string"></mso:HtmlDesignFromMaster>
    <mso:HtmlDesignStatusAndPreview msdt:dt="string">https://purplechannelltd-public.sharepoint.com/_catalogs/masterpage/DNV/TT.html, Conversion successful.</mso:HtmlDesignStatusAndPreview>
    <mso:HtmlDesignConversionSucceeded msdt:dt="string">True</mso:HtmlDesignConversionSucceeded>
    </mso:CustomDocumentProperties>
    </xml><![endif]-->
        </head>
        <body>
            <!--CS: Start Ribbon Snippet-->
            <!--SPM:<%@Register Tagprefix="SharePoint" Namespace="Microsoft.SharePoint.WebControls" Assembly="Microsoft.SharePoint, Version=16.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c"%>-->
            <!--SPM:<%@Register Tagprefix="wssucw" TagName="Welcome" Src="~/_controltemplates/15/Welcome.ascx"%>-->
            <!--MS:<SharePoint:SPSecurityTrimmedControl runat="server" HideFromSearchCrawler="true" EmitDiv="true">-->
                <div id="TurnOnAccessibility" style="display:none" class="s4-notdlg noindex" xmlns="">
                    <a id="linkTurnOnAcc" href="#" class="ms-accessible ms-acc-button" onclick="SetIsAccessibilityFeatureEnabled(true);UpdateAccessibilityUI();document.getElementById('linkTurnOffAcc').focus();return false;">
                        <!--MS:<SharePoint:EncodedLiteral runat="server" text="&#60;%$Resources:wss,master_turnonaccessibility%&#62;" EncodeMethod="HtmlEncode">-->
                        <!--ME:</SharePoint:EncodedLiteral>-->
                    </a>
                </div>
                <div id="TurnOffAccessibility" style="display:none" class="s4-notdlg noindex" xmlns="">
                    <a id="linkTurnOffAcc" href="#" class="ms-accessible ms-acc-button" onclick="SetIsAccessibilityFeatureEnabled(false);UpdateAccessibilityUI();document.getElementById('linkTurnOnAcc').focus();return false;">
                        <!--MS:<SharePoint:EncodedLiteral runat="server" text="&#60;%$Resources:wss,master_turnoffaccessibility%&#62;" EncodeMethod="HtmlEncode">-->
                        <!--ME:</SharePoint:EncodedLiteral>-->
                    </a>
                </div>
            <!--ME:</SharePoint:SPSecurityTrimmedControl>-->
            <div id="ms-designer-ribbon" xmlns="">
                <!--SID:02 {Ribbon}-->
                <!--PS: Start of READ-ONLY PREVIEW (do not modify) --><div class="DefaultContentBlock" style="background:rgb(0, 114, 198); color:white; width:100%; padding:8px; height:64px; overflow:hidden;">The SharePoint
    ribbon will be here when your file is either previewed on or applied to your site.</div><!--PE: End of READ-ONLY PREVIEW -->
            </div>
            <div id="s4-workspace" xmlns="">
                <div id="s4-bodyContainer">
                    <table width="100%" border="0" align="center" cellpadding="0" cellspacing="0" xmlns="http://www.w3.org/1999/xhtml">
                        <tr>
                            <td align="left" valign="top" class="headerLeft">
                            </td>
                            <td width="886" align="left" valign="top">
                                <div class="header">
                                    <a href="https://purplechannelltd-public.sharepoint.com/">
                                        <img src="images/logo.gif" width="189" height="109" alt="Logo" />
                                    </a>
                                    <h1>Sustainability Advisory Services
                                    </h1>
                                    <ul id="topNav">
                                        <li>
                                            <a href="http://purplechannelltd-public.sharepoint.com/Pages/About-us.aspx">About us
                                            </a>
                                        </li>
                                        <li>
                                            <a href="https://purplechannelltd-public.sharepoint.com/Pages/News.aspx">News
                                            </a>
                                        </li>
                                        <li>
                                            <a href="http://purplechannelltd-public.sharepoint.com/Pages/Contact-us.aspx">Contact us
                                            </a>
                                        </li>
                                    </ul>
                                    <!-- top nav -->
                                    <div style="right: 0px; ; color: rgb(0, 51, 153); font-weight: bold; top: 25px;">
                                       BUSINESS ASSURANCE
                                                                    </div>
                                    <!-- twitter -->
                                    <div class="twitterSec">RT @damidefelice: @edgeoftheocean Anna Turrel shows how @TwoTomorrows assesses corporate human right
                                    </div>
                                    <!-- twitter -->
                                    <!-- search -->
                                    <!--<form action="" method="get" id="search">
                                        <input name="" type="text" class="searchText"/>
                                        <input name="" type="image" src="images/search-icon.gif"/>
                                    </form>!-->
                                    <!-- search -->
                                    <!--ADD!-->
                                    <div id="search">
                                        <div data-name="SearchBox">
                                            <!--CS: Start Search Box Snippet-->
                                            <!--SPM:<%@Register Tagprefix="SharePoint" Namespace="Microsoft.SharePoint.WebControls" Assembly="Microsoft.SharePoint,
    Version=16.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c"%>-->
                                            <!--MS:<SharePoint:DelegateControl runat="server" ControlId="SmallSearchInputBox">-->
                                                <!--PS: Start of READ-ONLY PREVIEW (do not modify)--><div class="ms-webpart-chrome ms-webpart-chrome-fullWidth
    "><div WebPartID="00000000-0000-0000-0000-000000000000" HasPers="true" id="WebPart" width="100%" class="ms-WPBody noindex " OnlyForMePart="true" allowDelete="false" style=""><div componentid="ctl00_SmallSearchInputBox_csr" id="ctl00_SmallSearchInputBox_csr"><div
    id="SearchBox" name="Control"><div class="ms-srch-sb ms-srch-sb-border" id="ctl00_SmallSearchInputBox_csr_sboxdiv"><input type="text" value="Search..." maxlength="2048" accessKey="S" title="Search..." id="ctl00_SmallSearchInputBox_csr_sbox" autocomplete="off"
    autocorrect="off" onkeypress="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {if (Srch.U.isEnterKey(String.fromCharCode(event.keyCode))) {$find('ctl00_SmallSearchInputBox_csr').search($get('ctl00_SmallSearchInputBox_csr_sbox').value);return
    Srch.U.cancelEvent(event);}})" onkeydown="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {var ctl = $find('ctl00_SmallSearchInputBox_csr');ctl.activateDefaultQuerySuggestionBehavior();})" onfocus="EnsureScriptFunc('Search.ClientControls.js',
    'Srch.U', function() {var ctl = $find('ctl00_SmallSearchInputBox_csr');ctl.hidePrompt();ctl.setBorder(true);})" onblur="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {var ctl = $find('ctl00_SmallSearchInputBox_csr'); if (ctl){ ctl.showPrompt();
    ctl.setBorder(false);}})" class="ms-textSmall ms-srch-sb-prompt ms-helperText" ><a title="Search" class="ms-srch-sb-searchLink" id="ctl00_SmallSearchInputBox_csr_SearchLink" onclick="EnsureScriptFunc('Search.ClientControls.js', 'Srch.U', function() {$find('ctl00_SmallSearchInputBox_csr').search($get('ctl00_SmallSearchInputBox_csr_sbox').value);})"
    href="javascript: {}"><img src="https://purplechannelltd-public.sharepoint.com/_catalogs/theme/Themed/E97CFE0A/searchresultui-61174269.themedpng?ctag=7" class="ms-srch-sb-searchImg" id="searchImg" alt="Search" ></a></div></div></div><noscript><div
    id="ctl00_SmallSearchInputBox_noscript">It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again.</div></noscript><div id="ctl00_SmallSearchInputBox"></div><div class="ms-clear"></div></div></div><!--PE:
    End of READ-ONLY PREVIEW-->
                                            <!--ME:</SharePoint:DelegateControl>-->
                                            <!--CE: End Search Box Snippet-->
                                        </div>
                                    </div>
                                    <!--ADDEND!-->
                                </div>
                            </td>

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