IBook dead pixels?

How many people have a dead pixel on a new iBook? I love my new iBook 12", except for a dead pixel near the center. An apple support tech sent me some documents that explain how this is acceptable and normal, and the Genius at the Apple store agrees. While one pixel may be acceptable, in years of owning cheap-brand PC laptops I have never seen one dead pixel, and nobody I know with a iBook or PowerBook has one either...nor do the demos at the Apple store? Anyone care to comment? I'm just suprised to see such a defect on an Apple, even if they consider it acceptable. I love the computer itself, just a bit disappointed.

I completely disagree. Us users pay a lot of money for our computers. Apple has no right to take our money and give us products with logic board,dead pixel,scratch issues. They have no right to sell us such bad quality products.
I know a lot of people on these Discussions will try to kill me now. But come on, let's face it. Apple has f*cked up on its quality control.
They have offered to have logic boards replaced on certain iBooks. They have not however said anything about dead pixels or scratches. I know they have some rule where you must have 5 dead pixels in order to get it repaired. That's a load of rubbish. Us users don't have to put up with a bad quality screen. We pay a lot for our items and we don't expect any shortfall in the value we get for it.
I just hope Apple don't go down the Microsoft route...

Similar Messages

  • Dead pixel in my iPad

    I was grievously disappointed to discover a dead pixel near the center of the screen in my iPad yesterday just before leaving to the U.S. from Japan.
    Almost everything I have ever gotten from Apple has had a defect like this and I've had to fight fight fight to get it fixed each time.
    But... I decided to see if I could get it replaced while here in the U.S.
    So I made an appointment at the Genius Bar at the Apple Store at the Chestnut Hill Mall here in Boston and brought the iPad over at 2 pm.
    The guy at the Bar was nice, saw the broken pixel and immediately said he'd swap it for a new one for me! So I was very pleasantly surprised and glad about that.
    Then the new swapped one ALSO had a broken pixel - almost in the exact same area!!!
    So he sort of sighed, but did a 2nd swap out for a 3rd iPad. This time we looked and looked (while impatient people were backed up to get help) and couldn't find a single broken pixel.
    So fortunately this problem was resolved very nicely by Apple and I'm good to go. Using a 2 GB AT&T contract with an AT&T SIM card while I'm in the U.S.
    I'm surprised that two iPads in a row had a broken pixel, and almost in the same area. But I was really pleased at the friendly, reassuring service I got at the Genius Bar.
    doug

    Yes, extraordinary bad luck.
    While I haven't had problems with my desktop Macs (iMacs) or my iPhone 3G, every other mobile/portable device I ever bought from Apple, going back 20 years, has had something go wrong with it, usually from the start, often multiple times. Examples:
    - Duo: the screen had multiple broken pixels and needed to be replaced from the start.
    - iBook: the wireless card (then an option) was set improperly and wasn't working. Needed to be sent back for repair.
    - PowerBook G4: broken pixels needing replacement from the start, keyboard problems requiring top case and kb replacement. Also, that model had a really poorly designed cover that never closed properly (the famous wiggling cover problem.)
    - MacBook Pro: Failure 2 times in 3 years of my trackpad requiring replacement; broken pixels requiring replacement; hard disk failure requiring replacement. Two replacements of mother board! The last one 2 months after my AppleCare warranty ran out, but Apple fixed it anyway. Keyboard needing replacement. I'm using it right now on my trip to the U.S. and it's still working after almost 4 years, but it definitely has taken advantage of the AppleCare warranty multiple times. And I'm not a rough user - I almost never take it off my desk, except on travel.
    - iPod nano: Don't even get me started on that one. The screen was tilted (big discussion thread here) - they sent me 3 replacements, one worse than the other. I finally had to go to the Japan consumer affairs agency to force Apple to give me a refund. Which they finally did, with an apology and a gift certificate to use at the online store.
    - iPad: broken pixel needing replacement, followed by a 2nd iPad with another broken pixel needing immediate replacement.
    This is just what I can remember off the top of my head.
    Unless I am unusually unlucky, my own sampling over the years tells me that while Apple support is great and they take care of the problems after the fact, they definitely have quality issues coming out of the factory to begin with.
    I always have to "mentally prepare myself" before buying an Apple product because I know I am very likely going to have to invest a certain amount of time in dealing with Apple support and getting things fixed afterwards. Eventually it turns out ok each time, but just knowing I will have to deal with it is stressful.
    doug

  • Dead pixel- BlacBook

    I just got a new black macbook- Yesterday I noticed there was one dead pixel in the upper left of the screen. I first thought it was my desktop picture- but then changed it and sure enough it's still there.
    Later on in the day- I got sidetracked, and back to work- I noticed the display is fine- no more dead pixel?
    Is this something that can come and go? or am I insane and there was no dead pixel to begin with? I'd like to take care of this right away if it's something that going to be recurring.
    Thanks!
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    ibook g4 / imac g4   Mac OS X (10.4.8)  

    Most manufacturers have a policy where three dead/hot pixels are enough to get a replacement, Apple decide on a case-to case basis. I understand however that more than one is required to get a replacement.
    On the other hand, you have a 14-day money back guarantee (atleast when shopping online). But atleast I would feel like abusing that guarantee if I were to return one product just to buy the exact one straight after.
    More info about Apple's policy on dead pixels:
    http://docs.info.apple.com/article.html?artnum=22194
    Martin

  • Dead pixel's? whats the deal?

    How many dead pixels do you have for apple to fix the screen?
    Ive notcied like 5 in the lower left corner...
    They are sure small but they are super annoying once you see them?
    does anyone know what to do?
    please give me suggestions
    2.0 Ghz MacBookPro, 1gb ram/100gb HD   Mac OS X (10.4.6)   17" apple studio disply, G3 Clamshell ibook 300 mhz

    Sometimes you can rub them out. I did once by using a damp sponge, and just applying pressure over and around them, and they "woke up". Who cares if the store hates you, a defective machine needs replacement. Stand your ground!

  • Just got imac back, two new dead pixels

    I just got my iMac back from a repair (the hard drive crashed) and now there are 2 new dead pixels that weren't there before. I am totally bummed. I know they don't replace the display for a couple of bad pixels, but come on! They repaired one thing and broke another? I don't get it.

    My brand new iMac shipped not with a dead pixel but with a spec of dust, underneath the glass... A spec of dust... (or maybe a defect in the glass itself). My iPhone only has tiny dust particles because it stays in my pocket. This was fresh out of the factory. If it was Steve W. building them in Steve J's mom's garage, it wouldn't seem careless. But since this came from a high quality factory, it seems careless. The tech-support guy laughed at me. I said "would it be that hard to lift off the glass, clean it, and put it back on?"
    Apparently it's not in the "threshold". Apple's customer support has gone to s* since I first got a G3 iBook.
    I'm being pretty picky, but when you have such a large, beautiful display, every defect stands out. At least I only notice it when it's against a solid color lighter than it (usually only white).

  • Refurbished Models and Dead Pixels

    [Disclaimer: I may receive some form of compensation, financial or otherwise, from my recommendation or link.]
    I am currently trying to raise money through donations for a refurbished ibook through my site at http://www.ibook4abrother.blogspot.com/
    since I'm giving my PC away to my little brother who's moving away with my family (I'm staying in college).
    However, I also heard that alot of refurbished models arrive DOA, and maybe even more specifically, with a bunch of dead pixels.
    Is this true, and am I allowed to return it to Apple for a replacement without penalty?
    Thanks!
    P.S. Help me raise money for an ibook by donating a dollar!

    Hi Blink56k,
    Welcome to Apple Discussions
    The refurbished iBooks are treated as if they were new. You may want to look at Apple Certified Refurbished Products FAQ. The refurbished iBook through Apple will be covered under Apple's One (1) Year Limited Warranty unless you purchase the AppleCare Protection Plan.
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    Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more...  Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

  • Satellite 5100 - Question about dead pixels. Is it really dead pixel problem?

    Hi,
    I've got Satellite 5100-603. There have been some dead pixels on display. I don't know is it really dead pixel problem or not because the black area seems to be behind the screen. When i move left and right sides, the black area moves left and right sides too (as if the black area is behind the screen pixels)! And i can tell that all pixels are working OK when i look from the right and left sides of the display (because the pixels that seems to be dead, changes at different looking angles).
    Are there really dead pixels or is it some other problem?
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    For info, i am using my laptop for 2,5 years and there is no warranty of course...
    Thanks for any help..

    Hi
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    I'll go from the front to the back.
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    Hi, i bought a mac book retina display and has a "dead pixel" I took it to apple's techical support (In Bogota-Colombia) and they told me tscrhat apple's warranty won't cover this issue..is that true? The sad thing is that I'm a designer and i bought this computer because of the screen,it has only 3 months and that dead pixel really bothers me and affects my work....what can i do?

    Because it must have more than 7 dead pixels, i'm searching for this policies but I don't find anyhting!

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    Hi,
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    Unfortunately today a lot of dead pixels appeared on the center of my screen !
    I tried to clean it but it seems to be behind the screen actually. Tried to reboot and reset SMC as request by Apple support, with no success : (
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