IBook Repair, Missing RAM

We sent in an iBook G4 for a repair last week. We purchased the computer with an extra 512MB of RAM so it had 768MB total. When the computer came back from Apple the RAM was missing. The worst thing is that Apple is not going to correct the problem. They will not return our RAM and they will not pay for us to buy new RAM. We've already spoken to several people at Apple. Our next step is I suppose to file a police report. Any advice on resolving this issue?
MacBook Pro Mac OS X (10.4.6)

These people are weird; had a similar situation.
I sent my iBook to the repair store for my "freezing problem."
They fixed it beautifully, but the outer case of my iBook looked as if it had been in the Iraq war for six days.
I called, complained, and I got my way.
All you need to do is call them up [AppleCare], with your orignal receipts (iBook and the extra installed RAM) and demand for your RAM to be placed back in. You have the proof, just fax them all the information as your proof. If they refuse, I suggest you take legal action.

Similar Messages

IBook G4 Missing Ram?

I have been noticing a huge slow down in my computer and think that I may have found the problem. I am almost 100% certain that I had 768 MB Ram when I bought my iBook, but when I go to system profiler it says I only have 256 MB. Is there a way to confirm my suspicion. Could it be that one of my memory slots is bad? How should I proceed?

Did you buy the iBook used? I believe the max amount of RAM on the logic board for iBooks is 512 MB. You should have another module under the keyboard. These instructions show how to insert & remove memory under the keyboard:
http://manuals.info.apple.com/en_US/ibg4-mem-cip1.pdf.
The amount of memory in the module should be written on a small sticker on the RAM module (ie 256 MB or 512 MB). Remove and reinsert the module and see if the computer recognizes all the memory.
~Lyssa

HT4059 My iBook is missing pages. What can I do to get complete copy?

My iBook is missing pages. What can I do to get complete copy?

Hi..
Try re downloading the iBook...
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Then sync to your iPad. You won't be charged again.

HT4059 my ibook is missing several pages from every other chapter?!?!? what can be done to resolve this issue or refund my purchase?!?!

my ibook is missing several pages from every other chapter?!?!? what can be done to resolve this issue or refund my purchase?!?!
nina manning
<Edited by Host>

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
By the way, I strongly recommend not posting your phone number or other personal information in these forums, or any other forum open to other users. It could lead to serious privacy issues.
Regards.

G4 ibook repair disc question.

Hi Everyone,
My G4 ibook as specified below did not come with any install discs as I bought it cheaply as not working. It had Leopard 10.5.1 already installed and I verified the disc and got these details
+Verifying volume “ALAN DISC”+
+Performing live verification.+
+Checking Journaled HFS Plus volume.+
+Checking Extents Overflow file.+
+Checking Catalog file.+
+Missing thread record (id = 3186017)+
+Incorrect number of thread records+
+Checking multi-linked files.+
+Checking Catalog hierarchy.+
+Invalid volume file count+
+(It should be 248498 instead of 248499)+
+Checking Extended Attributes file.+
+Checking volume bitmap.+
+Checking volume information.+
+The volume ALAN DISC needs to be repaired.+
+Error: Filesystem verify or repair failed.+
Is this serious as it seems to be working fine.
Can I repair it with a retail Panther install disc that I have.
Any help would be welcome,
Alan
Message was edited by: Alan Bishop2

Alan:
I think that I am going to buy a retail Leopard install disc and start from scratch.
Good plan. It is a good idea to have the install disks for the OS you are running. Note that the Retail version does not include the full range of iLife apps. You can install them from the original disks, if you have them, or if you have iLife installed, and want to preserve it you can do an Archive and Install or choose the upgrade option.
cornelius

IBook repair recommendation- Apple?

Hi- I have an iBook G4 that is broken- freezes on boot, sometimes before getting to the finder, sometimes once the finder has started, sometimes doesn't get to boot at all.
Fails AHT with an error about the video RAM, but also won't work in target mode- so basically something is fried on the logic board.
Looking for recommendations on repair- does Apple have a flat rate repair for iBooks if I just carry it to an Apple Store, or am I better going to an independent or one of the mail in services- I trust Apple more but don't want to spend a lot more money than another option.
Any chance these logic board issues will get picked up in a recall? i am starting to read about this a bit- this computer is out of warranty (it is a friends, as I always buy AppleCare) but only by about six months, and has been well cared for- my sister's iBook G4 went through like six motherboards while under warranty before they gave her a new one.

Since the Hardware Test fails, and there is no AppleCare, I suggest still taking it into an Apple Authorized Service Center near you and compare the price and time it would take to what you might be able to get from one of these two places as well:
http://www.dttservice.com/
http://www.powerbookresq.com/
Any chance these logic board issues will get picked up in a recall?
As for the answer to the above question, that is the kind of question you won't find an answer to here, as it would require speculation.

ESD question on iBook repair

I am going to do a self-repair to an iBook G3 because the machine is out of warranty. I have the necessary tools and repair guide thanks to iFixIt. I am just wondering if anyone can answer these questions about using an ESD wristband, to prevent an electo-static discharge:
1) Is there an ideal spot to attach the alligator clip (on the iBook or any machine)?
2) Should a power cord be attached? It seems to stand to reason that, when attached, there is a direct connection to ground through the plug's grounding wire, but I seem to remember in my past that having a computer plugged in while doing a repair is a bad idea.
Any help is appreciated.
iBook (14.1 LCD 900 MHz 32 VRAM)
1.5 GHz PowerBook G4 | 2.1 GHz iMac G5 | 30GB 5th Gen. iPod Mac OS X (10.4.8)

Okay.
Before you unplug it and start, assemble all your tools so you don't have to get up from your chair during the procedure. Sit down, touch any one of the metal rims around one of the rubber feet. Then unplug the adapter from the iBook and remove the battery.
When you remove the keyboard, touch the RAM shield with the clip to make sure that you have equalized any static electricity.
After you have removed the bottom case, you can attach the clip to the metal edge of the battery compartment.

Help - my Ibook has no RAM card in it

Hi all,
I'm upgrading my husband's OS (he has the Ibook G4 and I want to install Leopard). So I purchased some extra RAM in order to do this and I'm in the process of putting in the new card, and I now I see he has no memory card in his Ibook - is this a problem? Can I just put the new RAM card in?
Thx

What version of OS X is now installed? With the added RAM does the computer meet the other Leopard requirements? Do you have a backup of the computer's hard drive? Have you done the following?
Repair the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

How do i repair video ram failure?

My imac 11,3 has been starting and running extremely slow. TechTooldeluxe shows that the video ram failed. How can i repair this?

if it's real video ram and not shared system ram working as video ram
then the memory chips are soldered into the pcb not something a non pro even if they bought the memory chips to replace with can do with a smd soldering iron

What iBook is missing...

I love to read books in their original language, so I really miss some additional dictionaries.
There should be a selection of different dictionaries with different languages.
Furthermore, I live in Italy and have access only to the Italian Store, which does not have many books and the few ones are not in English.
I want to use my iPad primarily for reading, give me a hand to get the best out of it
Thumbs up and a big "nice work" for the work you already did on the iBook application, which is the best one out there

In these forums you are just talking to other users, so best also post in the channel Apple has set up for such requests:
http://www.apple.com/feedback/ipad.html

Books purchased through iBooks App missing on ipod touch 4 after updating to 5.0.1

I updated my ipod touch 4 to version 5.0.1 and now all of the books I purchased through iBooks are unable to load because "the requested resource is missing." When I go to Purchased items, it appears empty. But why I go to the Store to attempt to rebuy the book I was reading, it doesn't give me the option to purchase, stating that it has already been downloaded. Anyone else having a similar problem? Or better yet, does anyone have a solution or advice???? Thanks.

If or some reason you failed to transfer any purchases to your computer before updating, then redownload them:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

What is the best media player to use on iBook 500MHZ, 576MB RAM

Can anyone advise me what is the best media player to use to play .avi files on my iBook. I have tried using Quicktime (7.6.4) with Perian installed and it is very choppy. I have also tried VLC (0.8.6i)and that's not much better.
My iBook is 500MHZ, 40GB HDD, 576MB RAM running MAC OS X 10.4.11 with all updates installed. I have also disabled dashboard and spotlight but that's not made much difference.
Many thanks
Garry

Well, now, isn't that interesting?
I left my iBook G3 800 MHz in Mac OS X 10.3 because I believed that upgrading to 10.4 would tax it too much. Others have successfully run 10.4 on their iBook G3s, and with the upgraded hard drive, I would have thought you'd be okay with it.
I generally don't do more than one upgrade of the OS past what my Mac came with. When I want to upgrade further, I upgrade my Mac.
I'm glad you figured out something that would work for you. Posting back to let us know may help someone else in the future, so thank you for that.

Low OS9 resolution on iBook and missing network files

Greetings:
I have a 900mhz 14" G3 iBook and in addition to Tiger 1.4.9 on one partition and Panther 1.3.9 on the other, the Panther one also hosts OS 9.2.2, which I can use as a start-up disk via the Preferences panel (though it doesn't show as a startup option with Option key on startup). My problem is when I run OS9 it appears on a shrunken 640x480 screen (a rectangle in a wide band of black), which is the only resolution available that shows up on the OS9 Monitors panel. Other forums say I need a new screen driver that matches my OS version and my iBook, but where do I get such a screen driver to enable a full screen? Also, how can I fully update this OS because it seems to be missing the files to run Airport.
Thanks for any assist!
James Greenidge
1.25 gig eMac and Performa 6320

Greetings:
I have a 900mhz 14" G3 iBook and in addition to Tiger 1.4.9 on one partition and Panther 1.3.9 on the other, the Panther one also hosts OS 9.2.2, which I can use as a start-up disk via the Preferences panel (though it doesn't show as a startup option with Option key on startup). My problem is when I run OS9 it appears on a shrunken 640x480 screen (a rectangle in a wide band of black), which is the only resolution available that shows up on the OS9 Monitors panel. Other forums say I need a new screen driver that matches my OS version and my iBook, but where do I get such a screen driver to enable a full screen? Also, how can I fully update this OS because it seems to be missing the files to run Airport.
Thanks for any assist!
James Greenidge
1.25 gig eMac and Performa 6320

IBook Repair

My iBook came back from being serviced yesterday -- I'm really happy with their fast turnaround and the quality of work under AppleCare. However, I really wish Apple would explain exactly what they repaired -- Can anyone identify these Apple parts for me?
APPB-630-4661 MLB - 1GHz
BST APP-632-0240 FLEX CKT ASSY HDD IBOOK G4 14
APPB-655-1112 DA TOSHIBA
I know for sure they replaced the hard drive. What are the other parts?

Hi Joyce,
The hard drive (655-1112) and ribbon cable to the drive (632-0240) were replaced.
John
The other was the main logic board (MLB)

IBook Registers wrong RAM size

Hello,
I have a weird issue with my iBook - I have the biult in 256mb ram and I installed a Crucial 1 gig stick in the other slot. It worked like a charm for a long time but recently I decided to run system profiles and it is showing that I have
"Memory: 768 MB"
What could be causing this?

Steven, I have not run the hardware test as I don't have a CD handy. I see there is memtest and techtool lite so I'll these.
Crucial will swap my memory free of charge so I'll do that first. It'll leave me with 256RAM for a little while which will be painful

IBook Repair, Missing RAM

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