IBooks says it downloaded to my iPad but it did not

I found the iBooks app in iTunes (v 10.5.3.3 on my PC running Windows XP). I clicked on the download button. An icon showing the iBooks App appeared on my iPad but it said "Waiting...". That's all that happened!! It was stuck on "Waiting." I clicked on that icon but nothing else happened. I deleted the icon from the iPad desktop thinking I could start over. But when I went back to the iTunes store to get iBooks again. it ways "Downloaded." I don't know where to go from here. Please, any suggestions?

Yes, it does show that it was purchased on January 21, even though it was a free download. There's a cloud icon and when I click on that, it says "This item is over 20MB. You must first connect to a wi-fi network or use iTunes on your computer to download it." Then, when I go to iTunes to download it again, the button says it's Downloaded already so I can't click "Download" again.
Other than the main home page where I have all the icons showing what was included with the iPad, I have one more page which has 6 apps that I downloaded. Like I mentioned, that iBooks icon that says "waiting" is no longer visible.
Should I go to a place that has wi-fi and try downloading again through the App Store on the iPad, or should I just call Apple Support and see if they have another solution?
Thanks!

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IBooks says it downloaded to my iPad but it did not

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