IC Agent mails attachment - Drag & Drop the file from local/desktop into mailform

Dear Gurus,
Please help me regarding the following it's urgent please!
We have implemented the Interaction Center, in that we have one requirement, where uses/agents wants to attach/upload the file using drag & drop (mouse) method. The standard process is there will be an attachment block where we have button called browse, using this we can attache a file. Please suggest me is there any standard option/configuration to do this, if no standard way at least guide me how to achieve this using technical expertise.
Thank you very much and Regards,
Niranjan

Hi Niranjan,
Up to my understanding, SAP is working on this requirement of bringing the drag and drop upload functionality. You can find more information in the below link.
You Asked for it, SAP Delivers: Twenty-Four (24) Cool New CRM Enhancements!
Regards,
karthi M R.

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IC Agent mails attachment - Drag & Drop the file from local/desktop into mailform

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