IC_BASE in CRM 2007

Hi gurus,
When setting up a runtime framework profile in CRM 2007, what is the correct Work Area Defintion Application to call?
In CRM 5.0 which we are upgrading from it was IC_BASE, but this has changed in CRM 2007. I've tried CRM_UI_FRAME but that does not seem to be correct.
We are looking to adapt custom controllers we used in CRM 5.0 within CRM 2007.
Many thanks,
Andrew Griffin.

Thanks for fast response.
I tried it out but it seems not to work.
I have set up a runtime framework profile which looks like this:
BSPWD_BASICS
WorkAreaHostViewSet
WorkAreaView
But if I open the technical help for the bp search I have the following setting:
component: CRM_UI_FRAME
view: WorkAreaViewSet
So, is it right to use BSPWD_BASICS?
thanks,
Stefan

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How to get a Custom View in CRM 2007

Hi,
I have created a new view (SrvTLocation) and I want to replace Service Level Agreements view with the SrvTLocation.
In the old version, I followed this approach to get the location view
1. Add SrvTLocation to the SrvTViewSet under the view area "SrvTActionSLA".
2. Redefine the method "DO_REPLACE_INITIAL_VIEW" of the controller class of "SrvTViewSet", so that it will replace the "SrvTSLA" with "SrvTLocation"
I dont know how to do it in the new system.
Please advice me. I will reward points.
Sreekanth

Hi Sreekanth
Have you checked the new CRM 2007 Cookbook.
I believe it's available from SAP Marketplace. Haven't checked myself but do believe it's there.
Regards
Arden
Reward with points if helpful

Changing the mountain picture in CRM Web UI(CRM 2007)

Hi All,
I am trying to change the mountain pic in crm web ui just below the SAP CRM logo. I am on CRM 2007.
I have already changed the pic in se80 as we do for the company logo in place of the SAP CRM logo.
se80>>BSP Application>>THTMLB_STYLES>>MIMEs>>sap_skins>>default>>styling>>Ishape>>mountain.gif>>right click>>Upload/Download>>Upload and Replace>> xxx.jpg(custom pic)
I have done this DEV client 100 and when I run the scc1 transaction in DEV 200 to bring the changes via the workbench request created in DEV 100, there's an error:
Table SDOKLOREPR is not client-specific
Table SDOKLORIPR is not client-specific
Table SKWF_TRANS is not client-specific
Table SMIMCONT1 is not client-specific
Table SMIMLOIO is not client-specific
Table SMIMLOIOT is not client-specific
Table SMIMLOPR is not client-specific
Table SMIMLORE is not client-specific
Table SMIMLORI is not client-specific
Table SMIMPHF is not client-specific
Table SMIMPHHR is not client-specific
Table SMIMPHIO is not client-specific
Table SMIMPHPR is not client-specific
Table SMIMPHRE is not client-specific
Table SMIMPHRI is not client-specific
Error in object R3TR1 SMIM2 3
Selected tables           :             15
Processed tables          :              0
Storage required (KB) :              0
Program ended with error or warning, return code: W
Runtime (seconds)         :              2
End of processing: 14:11:24
Can you please let me know what's the problem, if I am missing something?
Thanks and Regards
Varun Taneja

Hi Bhushan,
Yes I did check DEV 200 after transporting the request. If I goto se80 in Dev 200 and navigate to the mountain.gif inside the BSP Application and click on the file, I do see my custom picture but the same is not reflected in Web UI. Over there, the mountain still reigns !!!
Any other thing that I need to try?
Regards
Varun

Sap CRM 2007 Security related issue

Hi All,
I am working on SAP CRM 2007 security.
I have scenario, which we are trying to fix.
There are two users A and B.
A is assigned to role X
B is assigned to role y
Business Partner 123 is created for user A
Business Partner 456 is created for user B
These Business Partners are assigned to Authorization Groups.
See below:
1)Authorization Group (LK01) is assigned to Business Partner --123.
2) Authorization Group (LK02) is assigned to Business Partner --456
3) Authorization groups LK01 is assigin to user A in PFCG role X
4) Authorization groups LK02 is assigin to user B in PFCG role Y
a) User A assigned with PFCG role X>Authorization Group (LK01)>BP 123.
b) User B assigned with PFCG role Y>Authorization Group (LK02)>BP 456.
Note:
1) Authorization Groups are assigned to BPs under the Control tab.
2) These Auth Groups are assigned in Authorization Object in PFCG role.
Now, USER 'A' should not be able to work under the BP 456 as this BP is assigned to authorization group LK02.
The issue is when we open the WEB UI and login with user A role X, He can search for the BP 456 assigned to Auth Group LK02.
User A can open the Interaction History and edit the Service Order created using the BP 456.
He can Edit the following in Service Order details:
1) General Data Status (from created to complete), Contact person, Sale Rep name.
2) Organization Data like Sales Office, Sales Org Unit, Distribution Channel
3) Business Partner.
However, one good thing is he cannot edit the Account details like Account ID, House No, Employee Resposible, the message he get is "No authorization to change partner with authorization group" which is a
good thing.
I have tried to be precise, please let me know if you require more information.
Regards,
Dave.

I suggest the following:
Please, check whether the system works if you activate the implementation BUPA_F4_AUGRP.
In addition check the notes 559662, 674869 and 782927. Maybe the notes are already implemented but you can try then the implementation of the BADI (SE19). It should resolve your issue.
I have implemented this Badi solution before, and after activation; the search help ; nor search result list did NOT show any Business partners anymore that had an authorization group I was not allowed to see.
kind regards
Davy Pelssers
SAP CRM/Security consultant

SSO from CRM 2007 to ITS of R/3 4.7.

Hi Experts,
We are using CRM 2007 interaction center.
We have provided some links to R/3 transaction using transaction launcher.
Now we need to implement SSO to the R/3 system.
We are using Standalone ITS 6.20 system to connect to R/3 from Interaction Center.
Please help us with configuration steps for SSO.
Is there any way to achieve this without using PAS?
Systems:CRM 2007.
ITS :ITS 620
R/3 :4.7 EE
Please advice.
Thanks,
Adi.

Dear Tob,
yeah You are right.
I am using R3 4.7 EE (i am using SAP IDES) and It's Server is 6.20.
so this version does not have Internal ITS ?
Are u suggesting me to go for Standalone ITS then ? Pls give me elaborate reply.
If u have any documents for both the ITS , it wud be a great help if u send those to my mail id. [email protected]
regds
Message was edited by: kanth

Installation problem in CRM 2007 Server

Hi All,
Installation of CRM 2007 IDES giving the trouble at importABAP phase. The installation is going on Windows 2003 server 64 bit, on Oracle 10.2.0.1.0 and J2SDK-1.4.2_17..
It finished 17 steps out of 19, 1 failed and 1 is waiting..
I done some changes, still it is directly going to the failed step(old installation). How can i start from 16th phase of importABAP.
Otherwise is there any way to solve this, I tried from <SID>adm account also still it is giving the problem..
Thanks & Regards,
Sridhar.

This is the sapinst.log
INFO 2009-03-05 14:46:30.328
Connection request to guiengine backend by host 192.168.1.124.
INFO 2009-03-05 14:46:38.296
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.8.xml'.
INFO 2009-03-05 14:46:38.359
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/inifile.9.xml'.
INFO 2009-03-05 14:46:40.687
Execute step
Component W2K_ServicePack_Check|ind|ind|ind|ind
Preprocess of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|0|0|W2K_ServicePack_Check|ind|ind|ind|ind|2|0
INFO 2009-03-05 14:46:57.203
Copied file 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/keydb.xml' to 'C:/Program Files/sapinst_instdir/CRM2007/SYSTEM/ORA/CENTRAL/AS/keydb.5.xml'.
INFO 2009-03-05 14:46:57.375
Execute step runMigrationMonitor of component |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0
INFO 2009-03-05 14:47:02.671
Switched to user: crmadm.
INFO 2009-03-05 14:47:02.718
Creating file C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS\import_monitor.java.log.
INFO 2009-03-05 14:47:02.734
Switched to user: crmadm.
INFO 2009-03-05 14:47:02.734
Working directory changed to C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS.
INFO 2009-03-05 14:47:02.750
Output of C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath migmon.jar -showversion com.sap.inst.migmon.imp.ImportMonitor -dbType ORA -importDirs D:\cd1\Export1\EXP1;D:\cd2\Export2\EXP2;D:\cd2\Export2\EXP3;D:\cd2\Export2\EXP4 -installDir "C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS" -orderBy "" -r3loadExe C:\usr\sap\CRM\SYS\exe\uc\NTAMD64\R3load.exe -tskFiles yes -extFiles yes -dbCodepage 4103 -jobNum 3 -monitorTimeout 30 -loadArgs " -stop_on_error" -trace all -sapinst is written to the logfile import_monitor.java.log.
WARNING 2009-03-05 14:47:02.937
Execution of the command "C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath migmon.jar -showversion com.sap.inst.migmon.imp.ImportMonitor -dbType ORA -importDirs D:\cd1\Export1\EXP1;D:\cd2\Export2\EXP2;D:\cd2\Export2\EXP3;D:\cd2\Export2\EXP4 -installDir "C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS" -orderBy "" -r3loadExe C:\usr\sap\CRM\SYS\exe\uc\NTAMD64\R3load.exe -tskFiles yes -extFiles yes -dbCodepage 4103 -jobNum 3 -monitorTimeout 30 -loadArgs " -stop_on_error" -trace all -sapinst" finished with return code 2. Output:
java version "1.4.2_17"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06)
Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_17-b06, mixed mode)
Required system resources are missing or not available:
DDL control file 'C:\Program Files\sapinst_instdir\CRM2007\SYSTEM\ORA\CENTRAL\AS\DDLORA.TPL' does not exist.
ERROR 2009-03-05 14:47:02.937
CJS-30022 Program 'Migration Monitor' exits with error code 2. For details see log file(s) import_monitor.java.log, import_monitor.log.
ERROR 2009-03-05 14:47:03.0
FCO-00011 The step runMigrationMonitor with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|runMigrationMonitor was executed with status ERROR .
INFO 2009-03-05 14:47:22.0
An error occured and the user decide to stop.\n Current step "|NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_ABAP_Import_Dialog|ind|ind|ind|ind|5|0|NW_ABAP_Import|ind|ind|ind|ind|0|0|runMigrationMonitor".

Displaying custom BI queries on CRM 2007 WEB UI

Hi,
I would like to know the process involved in displaying a custom BI query in CRM 2007 WEB UI. Can someone please advise ?
Regards

Hello,
there is SAP documentation available for this on service.sap.com/crm-inst
It is in the CRM 2007 -> Webclient UI folder.
cheers Carsten

Bounce Management in SAP CRM 2007

Hi Experts,
we have SAP CRM 2007 and I have a few questions about Bounce Management.
It is a very simple scenario, so it´s fine if only hard bounces for incoming EMails are handled.
1) Do you need ERMS for that simple form of Bounce Mgt?
2) Is the Usage of Inetraction Center required? (We do not want to)
3) Is it possible/recommended to create Activities out of incoming bounces?
4) Can you segment on Bounces, not only within the Campaign Automation?
5) What ist the effort/set up to use Bounce Mgt in that simple scenario about?
Thanks a lot
Florian

Yes, I was mentioning SAP Note 897730. The major pre-requisite mentioned there is Event linkage settings through SWETYPV transaction and in your case you just need to do the Rule Modeler settings. If you are using DEFAULT policy you do not need to do anything in Service Manager Profile.
The note pre-requisites mentioned are
The required services and service manager profiles for using the E-Mail Response Management System (ERMS) are defined: All entries necessary for bounce management are delivered in the default Customizing. As I mentioned before Service Manager Profile: Bounce is already defined and you are going to use that profile. The required service in your case would be "Bounce Data Update" or one of the 5 standard service mentioned in this note. These are already defined and taken care of in standard configurations. Therefore, you do not need to do anything over there.
Please do the above two settings and if you have any issues please come back to me. I am sure you won't have any issues with the requirements that you mentioned. I just took one hour to set up hard bounce scenario. Only if you are planning to use services that are not standard it becomes slightly tricky. In our case major issue was that there was an error in the standard workflow. I did not know much about Workflow bindings etc. before, but then I had to dig deep into this and it gave me an opportunity to learn workflows. This was the good thing that came out of all this.
Regards,
Deepak
Please note you will have to do the Event Linkage settings in SWETYPV transaction.
Edited by: Deepak Ahuja on Jun 5, 2008 9:15 AM

How to create custom component in CRM 2007

Hi.
I am new for the CRM 2007 Web UI.
Here we have CRM_UI_FRAME.
Like this so many Components are there.
I want how to create our own component.
I created it as follows.
Open the Transaction code bsp_wd_cmpwb.
Provide Z Name in the Component.
Zcomponent
Press Create button.
Go to Run Time Repository.
Press Change Mode.
Create a MODEL as ALL.
GO to Browser Component Structre.
Select View.
Provide View name.
Create the View.
Go to view Layout.
Provide the code like this.
<%@page language="abap"%>
<%@ extension name="htmlb" prefix="htmlb"%>
<%@ extension name="xhtmlb" prefix="xhtmlb"%>
<%@ extension name="crm_bsp_ic" prefix="crmic"%>
<%@ extension name="bsp" prefix="bsp"%>
<cthmlb:overviewFormConfig/>
Create the context under the context.
Go to Configuration tab.
Assigne the Attributes to the Screen.
GO to the Run Time Repository.
press change mode.
Assigne the view name to the Window.
Save it.
Test the Componet. But it is not diaply anything on the screen.
How i will get the data into the web UI.
Can anybody expalin about this one to me with screen shorts if possible.
I want add some fields into the web UI. Provide some values into that. Capture the values.
Navigate the data from one screen to another screen. How it is possible. I did not understand.
If i am changing any screens in the pre define component it shows dump.
So, now i need Custom component with adding of the fields.
Please give me proper information regarding this one.
Thank You.
Krishna. B.

Hi,
Try put the htmlb to show a field:
<thtmlb:label design="LABEL" for="//<context>/<field>" text="<field>"/>
<thtmlb:inputField id="<field>" maxlength="31" size="20" value="//<context>/<field>"/>
In order to get value, you can write a simple code in the event_handler:
LR_BOL type ref to IF_BOL_BO_PROPERTY_ACCESS
LR_BOL = ME->TYPED_CONTEXT-><context>->COLLECTION_WRAPPER->get_current()
var1 = LR_BOL->GET_PROPERTY_AS_STRING('FIELD').
take a look at lr_bol methods so that you can see the set and get methods.
Regards,
Renato.

How to add an input field in the web UI of CRM 2007

Hi everybody.
I want add an Input field in the Web UI Screen. How it is possible.
I want get the information with detailed descriptions if possible with screen shorts.
What type of methods it will be generated and what are the code we entered in those methods.
Take according to any example. But with detailed description.
I am new for the CRM 2007. So, please give the screen shorts with proper data.
Not only adding the field. If any data i entered in the adding field then that will be stored in the tables otherwise no use by adding the field.
So, Can anybody please send a proper information according to this.
Here another one How to Add our own table (Ztable) field in the Web UI Screen.
How to add the same field in the BOL.
Please expalin about those concepts with full of screen shorts messages.
Thank You.
Regards,
Krishna.

If you want to add extra standard fields (like one you mentioned), you can use Component Workbench and Copy the configuration and create your own configuration and make the "Available Fields" appear there.
If the standrd field is not available, you can Add Context Node using wizard and make it visible.
If its a custom field (a new one); you will have to use EEWB and add the fields and then make it visible in the UI using Component Workbench.
Regards,
Alin

How to add a new Field to the WEB User Interface in CRM 2007

Dear experts,
I have been struggling to add a new field to the (CRM 2007) user interface from available fields for a specific view.
I have maintained settings in BS__WD_CMPWBàRuntime Repository editoràComponentàViewàConfigurationàNew ConfigurationàAvailable FieldsàField Propertiesàand save.
But the field is only appearing in display mode in the Web UI, which doesnu2019t allows any user input.
I need your help to resolve the issue, I would be grateful if you could provide step-by-step documentation with screenshots or any other kind of documentation.
Each suggestion will be appreciated.
Best regards,
Raghu ram.

Hi Raghu Ram,
I think you added a new custom field using some method like EEWB etc.,
Then, you are adding the field onto the UI using UI Configuration Tool .. right ?
These are the steps to diagnose:
Method 1.Check the field properties in the model browser first.
It should be showing 'C' i.e., CHANGEABLE. If it is showing as 'R', it is only READABLE.
In such a case you need to find a BADI to change the field properties.
For example, in Marketing Applications OBJ BADI has a method CHANGE FIELD PROPERTIES for this purpose.
Method 2. Debug and check what is the value coming for RV_DISABLED parameter in the GET_I method in BSP_WD_CMPWB. This should be FALSE.
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Make sure it is not a display only field.
Regards,
Masood Imrani S.

What are the steps for adding a new field to the ST for CRM 2007?.

Yeah, I know it's a basic question. I'm fairly familiar with CRM 5.0 but 2007 is new to me and there a good few changes.
If I need to add a new field (probably with some processing to set its value) to the Service ticket what would be the steps I need to take to achieve this in CRM 2007?.
Your help would be much appreciated.
Jas.

Are we talking about the EEW Business objects displayed in the EEWB as there is no business object called 'CRM OPPORTUNITY', but there is one called 'OPPORTUNITY'. Just wanted to make sure I was on the right track.
So, as I need to change the service ticket it would mean that my transaction type will be service request,or whatever the shorted value is, is that correct?.
I can see the transaction types in table CRMC_PROC_TYPE_T, although it looks like I need to pick SRVO (Service order) at a guess, and if this is right I'm looking for the EEW Business object to match. But it feels like guesswork to me. For example, I could choose EEW Business object 'SERVICE_TRANSACTION' which has an Extension type of 'CUSTOMER_H', or I could choose EEW Business object 'SERVICE_CONTRACT' or 'SERVICE_CONFIRMATION', although the last is unlikely. But, my point is there is so much open to interpreatation, and I'm expecting it to be more exact. Perhaps I'm just missing something.
Jas.
Edited by: Jason Stratham on Sep 4, 2009 2:30 PM
Edited by: Jason Stratham on Sep 4, 2009 2:39 PM

Error Message when we create a Service Ticket in SAP CRM 2007

Hi All we are having a serious production issue when we create a S.Ticket in SAP CRM 2007 We get the following error message we are not trying to send any information to R/3 We have a planned go live this saturday. So any help would be greatly appreciated.
An error occurred in system EDIES during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
No controlling type could be determined (Notification E IAOM 012)
Regards
Sathya

Hi,
I have looked into your issue.
For this service ticket, kindly check the Org Unit maintained in Transaction and table OFIC_BILLORG_SRV are same. If not same kindly make changes in the following path in SPRO.
==> SAP Implementation Guide
==> Customer Relationship Management
==> Organizational Management
==> Cross-System Assignment of Organizational Units
==> Assign Billing Units to Service/Sales Organizations
If the above information is not helpful kindly take a look at note 861116.
I hope this helps.
Regards,
Venkat

Error while building B2B for CRM 2007

Hi All
I am trying to make few changes in B2B application for CRM 2007.
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But whenever I try to build anyone of them.
There is a error.
Build log -
Development Component Build (2009-07-28 12:14:18)
Component name: crm/b2b_2
Component vendor: sap.com
SC compartment: sap.com_SAP-CRMAPP_1
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DC root folder: C:\Documents and Settings\.dtc\4\DCs\sap.com\crm\b2b_2\_comp\
DC type: J2EE
DC subtype: Enterprise Application
DC Model check:
          [dcmake] All used DCs are available locally
          [dcmake] ERROR: Check for used DCs failed: Cannot build because used component is broken: sap.com/crm/isa/web/b2b( sap.com_SAP-SHRWEB_1)
          [dcmake] Build failed with errors.
Please advice me how to proceed.
Thanks
Pratyush

Did you find the issue? I'm trying to install binutils and the gcc toolchain on my laptop. I was able to get it to work (randomly) on my desktop a year ago (http://nakedproof.blogspot.com/2012/09/ … linux.html), but the same steps aren't working anymore.

Error while implemention ORDER_SAVE in CRM 2007

Hi,
At present we are experiencing an error while implementing badi ORDER_SAVE for sending CRM (2007)sales order data to PI (7.1) through ABAP proxy. In the BadI implementation we have created the Proxy Object through class (generated while defining the Proxy object in PI) and pass the SO details through the method available.
Error ' Administration header not Found' while saving the CRM sales Order.
Please let me know is any changes done in CRM 2007 for BadI implementation. Also suggest the best way to go forward to resolve this problem.
Thanks & Regards
Deb

U can do it.. But what i suggest is.. create a Z Function Module that will trigger in background in seperate task by passing the GUID.
In this Z FM write all your code related to the Proxy...

IC_BASE in CRM 2007

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