IC Inbox Result list

Hello Experts,
One of my client is using the inbox to search Service Requests and E-mails.
He would like to have a different Result list view (different columns) when searching one or the other transaction type.
Do you know if it's feasible ?
Thank you,
Benoît

Hi,
This can be solved by doing settings in SPRO.
Goto CRM->IC WebClient->Agent Inbox->Map Item Attributes to Inbox Attributes
Then run Map Element Status to Inbox Status
Or you can goto this screen using Tcode CRMC_IC_AUI_MAP_STA
You will get list of all the user status for the Status Profile created.Check the NotCompleted tab checkbox for Open status and save the setting.
Regards,
Amit
*Always reward points for helpful answers

Similar Messages

Attachment Indicator in Inbox Result list

Hi Forum,
do you know if it is possible to add an indicator(Flag) in the Inbox Result list that indicates that the E-Mail or Service Request has an attachment ?
Thanks a lot !!!!

Hi,
You can create an attribute of type boolean. Set the property of the attribute as ICON in the get_p method. Afterwards, in the do_prepare_output of the field set its value to 'X' when there is an attachment and SPACE when there is no attachment.
Follow the steps.
1.) Create the attributes in respective context node of the view in the component.
2.) Generate the GETTER & SETTER, GET_P methods for these attributes.
3.) In the GET_P method of the attribute, define the field type as image.
CASE iv_property.
WHEN if_bsp_wd_model_setter_getter=>fp_fieldtype.
rv_value = cl_bsp_dlc_view_descriptor=>field_type_image.
ENDCASE.
4.)In the GETTER method assign the image url to the 'value' attribute based on the conditions,
IF 'X'.
value = cl_thtmlb_util=>get_icon_url( 'image1.gif').
ELSE.
value = cl_thtmlb_util=>get_icon_url( 'image2.gif').
ENDIF.
Regards
Prasenjit

Adding Customer Phone in Inbox result list

Hello All,
We would like to add customer phone number in Inbox result list so that agent can call customer directly from Inbox. The customer column is available in UI configuration. I was doing enhancement using enhancement set method and created an enhcement in SM34 for view cluster BSPWDVC_CMP_EXT also in Component workbench I used this enahcement set for compoenent ICCMP_INBOX and enhance the view InboxItems.
Should I create a Contet Node for new field Phone, and use design layer to add that field in this view? When I was creating a new Context Node for context CL_ICCMP_IN_INBOXITEMS_CTXT it is adding the attribute not with other attributes such as CREATEDON, CUSTOMER etc.
Can someone send the steps to add a column in the Result list in a table in ICWC.
Thank you in advance.

Hi,
Create ZCL_ICCMP_IN_INBOXITEMS_CN01 that inherits from CL_ICCMP_IN_INBOXITEMS_CN01
Redefine ZL_ICCMP_IN_INBOXITEMS_CTXT- CREATE_ITEMS to create the model based on the above class
Create ZCL_ICCMP_IN_INBOXITEMS_CN02 that inherits from CL_ICCMP_IN_INBOXITEMS_CN02
Re-define ZCL_ICCMP_IN_INBOXITEMS_CN01- REFRESH to use the above Z Class
Create method ZCL_ICCMP_IN_INBOXITEMS_CN02-GET_<your field>
Create ZCL_ICCMP_IN_INBOXITEMS_CN03 that inherits from CL_ICCMP_IN_INBOXITEMS_CN03 in order to show your field for the children as well.
Implement the method ZCL_ICCMP_IN_INBOXITEMS_CN03-GET_<your field> lile for the class ZCL_ICCMP_IN_INBOXITEMS_CN02
Redefine ZCL_ICCMP_IN_INBOXITEMS_CN02- IF_BSP_WD_TREE_NODE~GET_CHILDREN to use the above class
Add your field in ZCL_ICCMP_IN_INBOXITEMS_CN01-GET_TABLE_LINE_SAMPLE
METHOD get_table_line_sample .
TYPES: BEGIN OF line,
INCLUDE TYPE crmst_inbox_resultlist.
u2026u2026u2026u2026u2026u2026
<your field> TYPE string,
END OF line.
CREATE DATA rv_sample TYPE line.
ENDMETHOD.
This way the field will be available in the configuration tool
It worked for me, I hope I did not miss any step.
Regards

Compliants from Inbox result list are not opening

Hi all,
when i click on compliants from inbox search result , compliants are not opening. tasks, and interaction records are opening properly.
plz suggest
ram

The Navigation in IC Web works using 'Navigation Links'. In this Case , there is one to one link for a Business Object and Naviagation Link in the Standard Code
for Complaints , Business Object BUS2000120 , the Navigational Link is AuiItemsEvComplaint
Make Sure in your Design Time Repository used in your Runtime Profile ( the Standard is CRM_IC_DT_REP ) , File AuiNavigationalLink.xml should have ...
<NavigationalLink name="AuiItemsEvComplaint">
<Source viewRef="AuiItems" outboundPlugRef="default"/>
<Targets>
<Target viewRef="ComplHeader" inboundPlugRef="inboundPlug"/>
</Targets>
</NavigationalLink>
Hope this helps.

Adding columns to result list in inbox view of web client

Hi,
I have a requirement to display custom columns in result list of inbox view of web client. I copied the view and controller to custom name space. In BSP_WD_WORKBENCH , for AUIITEM view, there are two context nodes . AUIITEMTREE is one of thena and has tree structure and under it tree node proxy. Tree node proxy has attributes, I can not add more attributes to Tree node proxy in work bench. Would you please any one suggest the approach to solve this problem.
Thanks in advance.
With regards,
Ravi Kumar

Hi Ravi,
Have u got solution for ur problem.I have got same requirement.
As per my requirement I need to search for Sold To Party for all category and display it in AUIITEM.
Please provide with some inputs .
Regards,
Vikas

Delete button not enabled on Inbox Search List

We are using CRM 2007 sp4. In one of our Web Interaction Centers we want to allow certain end users the ability to delete certain transactions from the inbox search list. At present when an item in the result list on the inbox [Component ICCMP_INBOX (Inbox Items)] the delete button is not enabled whilst the Edit, Display and Interact are all enabled. how do we enable the delete button.
Thanks in advance

Hey corrines,
Here is an article for you that will help you troubleshoot this issue with your keyboard:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Error while adding a 'Ext No' field to Activities Search Result List on UI

Hi Experts,
The requirement is to add a new display field u2018External Nou2019to the activities SEARCH Result list.
At the moment activities are displayed with start date, end date and category, now the user want to display External No as well.
The details for that
Target:
Component:BT126S_APPT
View:bt126s_Appt/ApptSR
Context Node:BTQRACT
New attribute 'EXTERN_ACT_ID' to be added to the context node.
Source: component: BT125H_TASK
View: BT125H_TASK/TaskDetailsOV
ContextNode:BTACTIVITYH
Attribute:Struct.Extern_Act_Id
BOL Relation:
BOL ENTITY: BTQRAct
BOL Attribute: BTADVSAct -> BTOrderHeader -> BTHeaderActivityExt/EXTERN_ACT_ID
When i tried to added the attribute to the context node BTQRACT, it gave me the error 'method CL_BT126S_A_APPTSR_CTXT CREATE_BTQRACT DOES NOT EXIST.
please give me some inputs.
Regards
Krishna

Hi steve,
Still my issue was not resolved, could you help me to find the exact error.I have enhanced the component, view and context node, still i couldn't able to add attributes to the context node BTQRACT.I tried to add several fields, but it is giving the same error 'METHOD CL_BT126S_A_APPTSR_CTXT' CREATE_BTQRACT DOES NOT EXIST'. I have checked the OSS messages and found 2 relavant to this component. I have implemented both the Sap Notes 1363752, 1226612. Still after implementing the OSS note, i am getting the same error.My guess is one of the method is missing. Please help me out?
Regards
Krishna

How to change search result list entries?

Hi together,
I'd like to fit the TREX search result list to my own requirements. I've edit the Search Result Renderer Settings, Search Result Layout Set, Search Component Set and the Search Option Set. But that's not enough.
1.) I would like to display the relevant index name, in which the document was found.
2.) For special indexes (not for all!) I want to change the content link:
For example: if TREX is finding an xml-File in index "abc_index" I would like to change the content link from
"https://portalserver/irj/go/km/docs/folder/p76.xml" to
"https://portalserver/irj/go/km/docs/folder/p76.htm"
and from
"https://portalserver/irj/go/km/docs/folder/p76_data.xml" to
"https://portalserver/irj/go/km/docs/folder/p76.htm"
3.) I'd like to display a special part of the document as a explanatory text in the result list.
I think point 1 and 3 are possible with properties and HTML-extractors. But point 2 I'm afraid I have to create my own component.
But how to manage this? I cannot find any code snippets or tutorials or pattern to copy and develop further.
Is it possible or advised to write a WebDynpro? Are there other possibilities? I don't know how to start.
I would be pretty delighted to get any idea...
Thanks a lot
Steffi

Hi Stefanie
1) If you want to be able to show the name instead, you should write your own property renderer. Heres the link for the documentation: https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/c739e546-0701-0010-53a9-a370e39a5a20 -> How to Implement Flexible UI
Components -> Property Renderer
2) Documentation will be send in a matter of minutes.
3) I also think the web property extractors only work with the web repository manager, because as far as I know that is the only repository manager, where you can select a web property extractor upon creation. I guess you could open an OSS to SAP and ask if its not possible to extract properties in your scenario just to be sure if its not possible. But my guess is that you either have to develop your own repository manager or publish your files on a web server in order to meet your requirements.
Best regards,
Martin

Result table data to be populated based on selection in the result list

Hi,
We have a parent data source "P" containing all the record types. Further we have two child data sources each having filters on exclusive record types(for ex. child1 containing record types X, Y, Z and child2 containing record types A, B).
In our page we have a result list associated with data source child1(record types X, Y, Z) and result table associated with data source child2(record types A, B). There exists common attributes among the attributes present in result list and in the result table.
Rest of the containers in the page namely search, breadcrumbs, guided navigation point to the parent data source("P") containing all the record types.
Whenever we select a value from the guided navigation using the common attributes both the result list and result table are getting filtered.
What we require is that, whenever an attribute(common attribute) is clicked in the result list, the data in the result table needs to get filtered based on the value of the attribute that is clicked.
Is this possible? If so, pl. suggest how.

Take a look at the Studio release notes for EID 2.4 http://docs.oracle.com/cd/E35976_01/studio.240/RELNOTES.txt a lot of little bugs like the one you describe have been resolved. If you haven't already done so you should upgrade to 2.4.

How to get latest record on top of the result list

Hi Gurus,
How to get latest record on top of the result list when you open the record.
saved data method in BT120H_CPL of OverView page and result list in ICCMP_INBOX.
Regards,
Ravi

Hi
Try sort descending by on fileld "changed at ".
manipulate the sort depends on your requirement
Regards
Logu

Different Color Text of Topic Titles by Child Project in Search Results List

Does anyone know how I can change the text color to indicate the source project of a topic as displayed in the Search Results list?
I have followed Peter Grainge's directions for setting up a parent project that has several child projects, one of which contains outdated version-specific information. Thanks, Peter!
I would like it to be obvious to the user before they open a topic from the Search Results list that it is from the old legacy project.
I have found where the font is set, (thanks to the RoboWizard), but I am not a Javascript programmer and am uncertain how to code the "if document is from this project, then use this font" logic.
I would also like to put a "caption" below the "Search Results per page" line to explain the purpose of the color change.
I am using RoboHelp HTML 8.0.2. I generate WebHelp output which is then FTP'd to our server.
Thanks in advance!

Hi Leon,
     Let me make sure that I understand your suggestion - I should change the title of each topic in the "legacy" knowledge base so that they each include a short identifier, such as "First Topic - Legacy"? If so, I suppose that would work, but I'd have to change 1,000 topics. The topic titles would no longer match the filenames (I'm trying to freeze changes to the old knowledge base to which there are many links from our user forum), which I suppose is not a big concern at this point. I'll run some tests.
     That has also raised another question in my mind, but I'll post that separately. It's about the way Robohelp selects the text that is shown immediately after the title of the topic in the Search Results list.
     Thanks for taking the time to help!

IBase search result list not showing in Account Identification

Hi Gurus,
I'm new to CRM and we have an upgrade issue. We just migrated to EHP3 for SAP CRM 7.0. After the migration, the installed Base result list is not showing in the Account Identification screen. We have the requirement to show the installed base on the right side of the confirmed account and also the result list in case the customer have multiple equipments. The first part is working correct and it shows the data if there is only one equipment with the customer. But in cases where there are more than 1, the installed base view shows blank and also the result list does not show. Instead the Interaction History is displayed. I have checked all the forums and the config and it all looks correct. Here is the list of config that we have
1) I have the Account Identification Profile created and assigned the Object Component 'ICCMP_IBASE' to it with Auto Search checked ON. This I believe is for the IBase Details which is working fine for single equipments.
2) Function Profile 'BPIDENT' with value of the Account Identification Profile has been assigned to the Business Profile.
3) The Installed Base Profile 'DEFAULT_TREE' has been updated to UNCHECK 'Display Tree' as we want the result list.
4) Function Profile 'IBASE' with value 'DEFAULT_TREE' has been assigned to the Business Profile.
Am I missing something? The exact same config works perfectly in a box that has not yet been upgraded. Any help would be appreciated...

Hi,
I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
http://office.microsoft.com/en-US/suggestions.aspx
Best Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Add column to my tag result list

Hi experts,
In our new service desk tool (crm_ui), we want to add a column to a result list, but I haven't a clue how to add it.
What we do is: we tag certain incidents with a term, and then we follow them up by adding the 'tag' widget on our start page.
When we click on a certain tag that we used multiple times, we see a result list.
But we only see two collums in this list: "operation number" and "description".
How to add a third column: "status"?? I cannot find it anywhere in our viewconfiguration. There are no available fields with this label for the ZSOLMANPRO role.
thx

Hello Kenny,
It is quite complex and you might not be able to archieve it by your own. It is not an ABAP-view. The steps wouold be like that:
1. Open you view (screen) in WebUI (CRMUI).
2. Click on an editable field or hyperlink in the view and press F2 until you get a popup.
3. Read which component and view this is.
4. Go to transaction BSP_WD_CMPWB and enter your component from step 3 and select the right view.
5. Check in the configuration (the right one as shown in the popup of step 2) if you can add a field. I thought you already did that but eventually you did not.
6. If the right field is not available you might try to add the attribute to the context node but this is more complex.
Eventually steps 1-5 are already enough. All of this is WebUI configuration and if you looked your your view in SM34 it might indicate that you are not really familiar with it. So be careful.
Best regards,
Thomas Wagner

Add Contact's Email and Phone to the Lead result list on WEB UI

Hello All,
My requirement is to add Contact's Phone number and Email on Lead result list.
Technical details:
BT108S_LEA(Comp)
BT108S_LEA/Result (View)
RESULT (CN)
I have enhanced context node ' Result ' and added new field through wizard (Ex: ContactPhone) using following details.
add model attribute:
BOL entity: BuilContactPerson
BOL Attribute: TEL1_NUMBR
After the successful creation, i added ContactPhone field from available fields to display fields.now i could able to see the newly added field on Lead result list.i see message 'BTPARTNER not bound' under telephone colomn for each record.
Can we add these two fields from standard BOL structure and use it , so that no coding required, system will take care of data retrieval?
or should i go with adding custom fields and write logic to get the data for each lead's contact?
please help me with approach and on above error.
Thanks
Gangareddy

Hi Ganga,
Since these fields are in a table view, its not possible to bind them with the standard BuilHeader BOL Object. Hence, we need to write the custom logic for these methods.
You have two options here.
Option 1:
Add the fields in the result structure and modify the Genil Search class logic and replace the standard GENIL class with custom class.
Option 2:
Create the custom attribute directly in the BOL structure and write the custom logic in getter method.
Hope this helps.
Thanks
Vishal

Add hyperlink on the field txt in Search Result List to access Detail View

Hi, SDN fellows.
I have a PCUI requirement stated the following:
1) In the line item of the Search Result List (table), there is one hyperlink in field 1.
2) When click on the hyperlink, it will trigger the action to open up Detail View (Object Data Pattern 1 - ODP1) of the line item.
3) Problem: When the value of the field is null, there will be no hyperlink to open up the Detail View.
4) For work around, my requirement is to make the other fields (i.e. field 2) to have a hyperlink to trigger the action for opening the Detail View of the line item.
I am not strong in PCUI. Please advise how to do so, while I am exploring the guide in the PCUI Book.
Thanks,
Kent

Hello Kent,
check out the settings of the Field Group element where the link is already active. Copy that settings to the Field which you want to be linked too.
Regards
Gregor

IC Inbox Result list

Similar Messages

Maybe you are looking for