IC web - call list

Hello,
does anyone know why, in the IC Web - Call Lists, on the right it shows the BPs belong to that call list.
I select on 1 of the BPs and then i click on the Identify Account navigation bar. When i click on the "Confirm" button, i get the error msg "Customizing settings missing. Assign partner functions to PCAL". I am sure that i have assign the transcation PCAL to the BP so why am i getting this message.?
what have i missed out?

Hi,
Have you maintained the partner procedure containing this account as one of the partner functions to the PCAL.
See what will happen is when you are calling this BP and selecting on the account identification tab, you have assigned a account identification as Contact person of the call or sold to party, but have you assigned this same partner function to the transaction.
KIndly check that.
Hope this will work
Regards,
Rekha Dadwal
Kindly reward with points if useful!!!!

Similar Messages

Call List in IC Web Client

Hello All,
I have successfully created a call list and am able to call people from the call list in IC Web Client.
When I click the "Full View" link on the top right corner of the screen, I see a table with the following fields: No, Name, Calling Times, Telephone, Attempts and Call Result.
After selecting the person to call, when I click on Dial button, it takes me to "Interaction Record". I fill the values there and save it successfully. Now when I come to the Call List again, the "Attempts" and "Call Result" columns show '0' and ' ' respectively.
When I have successfully called a person, why is the Attempts column not getting updated and why is the Call Result column empty. Also what values should have ideally gone to the Call Result column.
Your help would be greatly appreciated and rewarded.
Regards,
Khushboo

Hi Carl,
Thanks for your inputs.
To simulate a call:
1.) Configure Contact Center Simulator. (Refer C78 CRM Interaction Center Web Client )
2.) Launch the Contact Center Simulator page
3.) Click on the Information Link under the Telephony head, with information from here you will be able to launch an inbound call to a CIC Agent.
Hope it helps.
Regards,
Khushboo

Call List Mangement - IC Web Client

Hi Gurus,
We are using SAP CRM 2007. I am calling transaction : CRMD_TM_CLDIST using transaction launcher in IC Web Client with team lead business role so that I can Split the Call List, Assign the Call List to CSRs and Activate the Call List. When I select the Call List and right click on to view the list of the commands (as of SAP GUI screen) to work the Call List Management - does not shows me any options (such as split or assign or activate). Does any body know, how to get this work?? please help me out....
Cheers,
Peter J.

Hi John,
Thank you very much for your quick reply and guidance. I know the company which used PCUI - Call List screen, unofficially I came to know that SAP responded this company back saying that, SAP does not have plans to remove this PCUI screen/code from the future upgrades...
Once again thank you very much for your quick responses and the guidance. I will close this link...
Cheers,
Peter J.
Hi John,
2 corrections:
1. We are using IE 8.0
2. Transaction Code CRMD_CLMANAGMENT is not working in CRM 2007, we did the following:
a) Add URL to the URL Repository (SM30 table = crmv_ic_ltx_url) as BSP Application. Application = CRM_BSP_FRAME and Page = Entrypoint.do
b) Create Transaction Launcher entry (CRMC_UI_ACTIONWZ)
c) Crete Logical Link in (CRMC_UI_NBLINKS)
d) Call/Add the logical link to NavBar Profile
e) Add NavBar Profile to Business Role
f) Activate the logical link in Business Role (if necessary)
Cheers,
Peter J.
Edited by: Peter Jacks on Mar 25, 2010 9:30 AM

Call list assignment in IC Web and SAPGUI

hi,
does anyone know why i can't seem to "view" the call list assignments in IC web? but it it can be viewed in SAPGUI?
I have created the call list and its assignments in the portal. When i log into the ICweb, i click n the Call List link, all i see is the dropdown menu for "Call List". In the "Available Call Lists" table, it is empty.
Have i missed out some steps or did something wrong?

Hi,
Make sure that your agent that are using to login into the Web IC is assigned in the call list overview.
Regards,
Patrick.

Chage Call list via WEB UI

Hi experts
in interaction center, the users can see the call lists assigned, but they can't modify it.
So, is possible change/delete call lists via WEB UI??? For example add a call at the list, or delete all the call list??
Best regards
Marco

Hi,
Starting CRM 7.0 SP4 a lean version of the Call List Management application was developed.
It does not cover all the functionality of the SAP GUI application.
Here is a list of features that are covered in this version of the WebUI application:
- Quick search
        View options: tile layout and editable overview page with assignment block
- Advanced search
        View options: tree view and table view
- Creation of new call lists
- Edit existing call lists
      Update contact persons: When editing a call list, you can update the contact persons. By default, the relationship type Has contact person is considered. Contact persons for whom the Do not contact checkbox is selected, are not added to the list of contact persons.
The following tabs are available:
Call List Details
Execution Progress
Assignment
You can create and delete assignments.
Calls (display only)
Business context (display only)
If you are interested in using this lean version you must upgrade to CRM 7.0 SP4, where this functionality has been made available or else you can always carry on with the SAPGUI version of the transaction CRMD_TM_CLDIST.
Hope this information helps.
Best Regards,
Vinod

Web IC Call List Message - Call locked,completed picked up by another agent

Hi,
For certain Call Lists in the CRM 2007 Web IC, when a call is selected there is a warning message to say that the "Call has been picked up by another agent, locked or completed" .
In the execution progress for the call list in CRM (CRMD_TM_CLDIST - Call List Maintenance ). All the calls have the status ready.None of the calls have the status - locked,executing,completed,cancelled,rescheduled or overdue.
What would be causing this to happen.
Any help on this would be greatly appreaciated,
Thanks,
Dan
Edited by: Daniel Moore on Aug 21, 2009 11:22 AM

Hi CRM gurus,
Can you please let me know which method of which class should be used to create a call in a particluar call list?
Also, can you please throw some light on the parameters required to be passed on to the method.
Regards,
Rohit.

Display Call list in Web UI

hi gurus,
while executing Tele Campaigns..i am able to view the call list generated in GUI , but not able to view the same call list in WEB UI
i am using std role IC_AGENT for viewing the details of call list,please let me know if u have any clue.
thanks,
chotu

Hi,
You can use, logical link ID, IFS-CalllistM and bring it on the left hand navigation bar as a work center and you will be able to perform all the functions you perform in GUI
You can also use transaction launcher to launch this GUI transaction.
Kindly provide points if this helps
Regards,
Praveen

IC Web Client: Requirement: After click on button END back to CALL LIST

Hello Experts,
we are using CRM 2007 (6.0).
I have to implement the following requirement:
When the user clicks on the button END in Interaction Center the user should come back to the CALL LIST.
Right now the the system always is getting back to IDENTIFY ACCOUNT. This is not very comfortable for the user as he or she has always make a view clicks to come back to the call list in order to call the next account (customer).
I tried to implement the required behaviour using rule policies (Intent Driven Interaction).
I customized the following:
If
Current Event Equals Interaction ended
Then
Navigate To ( Navigation Object type:Action = "IC_BT_IHI:B" )
Now I am pretty sure that the event 'Interaction Ended' is the right one, BUT my action is not correct! The system does not jump back to the call list.
My problem is that I can't find the correct action which gets me back to the CALL LIST!
Or is there another way to implement this requirement?
I would really appreciate your help!
Thank you and kind regards,
Roman
Ps: Actually there is an action called CALLLIST:B (Call Lists:Display) but this action does not seem to work properly!
Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM

Hello Experts,
we are using CRM 2007 (6.0).
I have to implement the following requirement:
When the user clicks on the button END in Interaction Center the user should come back to the CALL LIST.
Right now the the system always is getting back to IDENTIFY ACCOUNT. This is not very comfortable for the user as he or she has always make a view clicks to come back to the call list in order to call the next account (customer).
I tried to implement the required behaviour using rule policies (Intent Driven Interaction).
I customized the following:
If
Current Event Equals Interaction ended
Then
Navigate To ( Navigation Object type:Action = "IC_BT_IHI:B" )
Now I am pretty sure that the event 'Interaction Ended' is the right one, BUT my action is not correct! The system does not jump back to the call list.
My problem is that I can't find the correct action which gets me back to the CALL LIST!
Or is there another way to implement this requirement?
I would really appreciate your help!
Thank you and kind regards,
Roman
Ps: Actually there is an action called CALLLIST:B (Call Lists:Display) but this action does not seem to work properly!
Edited by: Roman Richter on Feb 28, 2011 11:55 AM
Edited by: Roman Richter on Mar 29, 2011 11:12 AM
SOLUTION:
Customizing was missing:
Define Generic OP Mapping:
Flag at 'Use Link ID'
Maintain IC_CALLIST in Logical Link ID

Call Lists In IC-Web

Hi All,
In CRM_IC , when click on Call Lists on the navigation bar and select the Call from the Call list and go to Identify Account, I dont see the Contact Partners associated with the selected Call.
Can any one help me in displaying the contact partners associated with the call?
Thanks in Advance.
Krish

Thanks for your suggestion.
Our scenario: We create call list from Campaign not through BP call time. However, when i select call from call list and go to identify account, I only see my Sold-Party (Account). I dont see any of the associated Contact Person with that Account in the Result List. But if i try to search for an account in the Identify account, I can see all the assoiciated contact persons. I was wondering, is there any work around to display the contact person information in the identify account tab when we select a Call from Call list?
I appreciate your time and guidance.
Thanks,
Krish

Adding caller with name and number from call list to the contact list only inserts the number and not the name

I recently bought a BlackBerry Z10 and moved my cell service to Rogers to take advantage of the name display service offered by Rogers (Fido also offers this service).
Due to the number of calls that I receive from first time clients, I wanted the name display service to help me know who was calling. Evidently it is impossible to add clients to my contact list before they call me so I'm constantly seeing numbers that have no name to help me decide if I want to answer the call.
When I try to add a caller from my call list to my contact list, only the number gets inserted in the new contact. The name needs to be entered manually.
I understand and realize that not all call display formats are the same and that it's virtually impossible to parse the first and last names from the name portion of the caller id.
However, I would like to see BlackBerry add the functionality to insert the name portion of the call entry from the caller list to a "Nickname" entry in the contact list just like it adds the number to a "Home", "Mobile", or "Work" entry in the contact list.
If a user doesn't have a name display service, there would be no change to how their contacts are added because there is no name variable to copy over.
Can someone from BlackBerry please let me know if this feature can be added to BB10 and when it can be added? For me it's an obvious feature that should just work.
I am really enjoying my Z10 but I'm feeling let down that something so logical and helpful is not supported out of the box.
Regards,
Marc

Hey ViciousFerret,
It appears that you are not aware of the fact that both Rogers and Fido offer name AND number display service (although the name display feature is an add-on service) and have been offering it for many years (since 2006). Here is a link to the name display service description of each provider...
http://www.fido.ca/web/content/manageyourcalls/calldisplay&lang=en
http://www.rogers.com/business/on/en/smallbusiness/products/wireless/addons/valuepacks/
As you can see from the link below, Rogers and Fido have been offering this service since 2006.
http://www.businesswire.com/news/home/20060914005951/en/Teams-HP-Rogers-Wireless-Fido-Succeed-North
My BlackBerry Z10 shows both the name and number when someone calls (and the caller is not in my contact list).
All I would like is for the Z10 (and Q10) to support the addition of the name and number from the caller list to my contact list without me having to type the name. As I mentioned in my original post, to avoid the OS having to parse the first name and last name from the name portion of the caller list entry the name could simply be added to the contact list as a "Nickname". If your provider only has number display, nothing would have to be copied from the name variable in the caller list to the contact list.
I find it difficult to believe that BlackBerry would not be aware of this name display service since it's been around since 2006 with both Rogers and Fido.
I hope I have clarified the reasons why I would like to have this feature added to BB10 and how it's surprising that this simple feature is not already a part of the BB10 OS.
Either way, I don't think this is a difficult feature for the BlackBerry team to add. They're just copying a 2nd variable from the caller list to the contact list.
I'm surprised that Rogers hasn't asked BlackBerry to add this feature to their phones. I think it would be a popular feature for those who receive a high number of calls from first time callers.
How can I get this feature request to BlackBerry for their consideration?
Cheers,
Marc

Custom fields in Call List

Hi,
I have a requirement to add new fields to the Call List screen in Web UI(component CRMCMP_CLM).
My first thought was to append structure CRMS_CLM_CALL but I've got a message "Structure CRMS_CLM_CALL cannot be enhanced".
Anyone had a success in adding new fields to the call list???
Thanks

Hi ,
There r two ways in creating a zclass at context node level.
1. Just generate the getter-setter methods of any of the attributes of the context node. OR
2. Create a z class with the std class as its super class and in teh create_call method of the contect class, replace the std class with the z one. Also in the .htm page attribute replace the std class with teh z one.
Regards,
Ruby.

How to enhance call list to show entire list

Hi
In SAP standard, only calls witihin the maintained calling hours are displayed in web-ui.
For example: If the call list is generated for all customers to be called on tuesday, then customer A will show up 9AM if the calling hours are maintained beteween 9AM-11AM.
We would like to enhance this functionlity to show the entire call list from the beginning.
Does someone has experience of this and know how to do that?
BR
Johan

Hi,
In component/view CRMCMP_CLM/ClmCallListDetails you must change DO_PREPARE_OUTPUT method.
from
lr_Calls = lr_Call_List->get_Related_Entities( iv_Relation_Name = CL_CRM_APPL_INTLAY_CL=>Co_Rn_Active_Calls iv_Mode = CL_CRM_BOL_ENTITY=>BYPASSING_BUFFER ).
to
lr_Calls = lr_Call_List->get_Related_Entities( iv_Relation_Name = 'Calls' iv_Mode = CL_CRM_BOL_ENTITY=>BYPASSING_BUFFER ).
Hope this helps!
Best regards,
Caíque Escaler

Call list Generation

Hi All,
Can any one help me to solve this issue.
1. How the call list are generated & how it will be distributed to agents
Thanks
Gentila

hey,
You will first have to maintain the calling hrs fo the business partners in transaction BP under the tab Control. also maintain the calling hrs for the contact presons via the relationship tab.
Once this is done you can generate the call list via transaction CRMD_CALL_LIST here you will have to maintain the followin settings.
transaction type: Pcal
BP number :
Business hrs: A calling hrs
Under call list tick generate call list
mention the responsible user and organization
and tick on activate assigned list.
now go to transaction CRMD_TM_CLDIST
Find you call list initiall it will be inactive assign your org to it and activate it.
Now create a call list profile and assign it to your Ic Web profile.
Regads,
Diana Dias.
Reward with points!!!!!!!!!!!!!

Call list filtering

Hi, does anyone know if it's possible to change call list display in CRM7.0 Web UI so that all calls in a list are displayed. Currently it only seems to display calls where the start on time has already been reached.
I found this comment in the IMG documentation (Define Call List Dispatching Component Profiles) but haven't been able to find a way to change these standard filtering rules:
"Default Settings
There is a default profile available.
In addition to the profiles you create, call lists use the standard filtering rules. The standard filtering rules use the call's Start On, Stop On, and Maximum Number of Attempts data to limit the number of calls that are available in the call list."
Thanks
Mike

Yes you can filter the calls in call list via following way.
Go to SPRO - CRM - Interaction Centre WEB CLIENT - Additional Functions - Call lists - DEFINE CALL LIST TYPES.
Define one Call list type for ex : ZTEST_CALL
Save it.
Then go to Define Call List dispacthing components NEW ENTRIES then select CUSTOM ORDER CONTROL COMPONENT - It will give you the ZTEST_CALL in result.
Then Assign one Z Class by copying from the Class CL_CLM_INTERACTION_DISPATCHER and then save it.
in the Z class Method : IF_CLM_INTERACTION_DISPATCHER- GET_ACTIVE_INTERACTIONS you can filter the calls. This gets called when you select or open the call list form IC_AGENT role so you can put break point and check.
NOTE: You need to assing this call list type in the transaction CRMD_TM_CLDIST to your call list.

Call list - schedule -

Hi there,
I have a couple of questions about call list:
1- Is it possible to schedule calls from transaction BP à tab u201Ccontrolu201D à u201Cbusiness hoursu201D, instead of assigning BP to calls using CRMD_TM_CLDIST?
2- Is it possible to show in web client done calls and pending calls?
3- is there a way for scheduling BPs to call directly through web client without using GUI?
Thanks in advance.
Kind regards,
Virginia

Open the contact > Edit > select and copy the contact information you need.
I wish the software allowed copying without entering the edit screen... perhaps that's come.
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IC web - call list

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