IC Web Screen blinking after time

Hi All,
does anybody can help me?....
We have IC Web Screen and, after a time of not working (because agent hasn´t received calls) automatically screen, pop´s up automatically in front and, even if user go to another application, browser starts blinking until user go to IC Web an trigger another action (but we tried with Clear button and this is not accepted)...
Does anybody know if this is a basis parameter which can be modified?
Or is there a part where we can remove this blinking?...
Help will be appreciated.
Regards
Gonzalo C.

The IC screen blinks because of the default time-out parameters set.
There are number of system parameters that can be used to control the time-out.
Please investigate the Available parameters that control ICM timeouts
icm/conn_timeout
icm/keep_alive_timeout
icm/server_port_< n >
Known errors in the keepalive handling from Internet Explorer are described in Note 900804. However, these errors are not usually displayed as timeout errors.
Hope this helps
Ben

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