IC WebClient cookbook - CRM 5.0

Hi all,
Can anyone please send me IC Web Client Cookbook for CRM 5.0. I have the Cook book for 4.0 but there are few things that have been changed in the new release.
Thanks,
Preethi

The IC Web Client Cookbook is available here:
<a href="https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000647974&">CRM Documentation</a>
Follow the heirarchy to SAP CRM -> SAP CRM 2005 -> CRM Core and Standalone Components
The document is called Interaction Center (IC) WebClient Consultants Cookbook
I trust this will reduce the need for people to ask for this document to be emailed to them.
You will need a service place log in to access this document but if you are working on a client you should be able to get this access via your administrators.
regards,
Nigel James

Similar Messages

CRM 4 IC webClient cookbook

hi
Can any one send me the CRM 4 IC webClient cookbook to my email id [email protected]
Note: Points will be rewarded.
Regards,
Vinod

Done.
Check your email, it should be there.
Edited by: Mike Powals on Dec 19, 2007 2:04 PM

Cookbook crm ic webclient 2007

Hello,
do anyone have the newst ic-webclient cookbook?
where can i find it?
i am just writing my diploma thesis about the new ic-webclient and need further informations.
regards
Taner

Hi Jeroen,
Thank you so much for willing to help.
But if the document you are distributing is downloaded from service.sap.com
I have to say that it is not a proper way to distribute it via email.
You may simply provide the link to us then we will be able to download them.
The URL should be
service.sap.com/crm-inst
under which various documents can be found based on different CRM version.
And I am also unassign the points assigned to you. Sorry for this!
Hope these could do help!
Hongyan
(SDN moderator)
Edited by: Hongyan Shao on Jan 15, 2008 2:52 PM

CRM 5.0 core and Standalone components, ERMS, Webclient cookbook - download

Hi,
Please visit www.service.sap.com and download the CRM 5.0 Webclient cookbook, ERMS, upgrade documentation etc.,
thanks
Arul<a href="https://websmp103.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000647974&">CRM 5.0 upgrade info</a>

Hi Cleiton,
Follow these steps into SE80 transaction:
Best regards.

Installing IC Webclient in CRM 5.0 - how to ?

Hello,
ist there a cookbook how to install IC Webclient in crm 5.0 ?
We use crm 5.0 and now we want to use the ic webclient.
Hope someone can give me some hints.
Best regards
Gerd

Hi Raghu,
I just want to use IC Webclient in CRM 5.0.
But how can I do this ?
I use CRM_IC bsp-application (default.htm) but I cannot see any content
when I start this, only header of IC is shown, but no conetent, although I asigned a role.
Error: CX_BSP_WD_HTTP_RESPONSE_ERROR
Unauthorized
CL_BSP_WD_STREAM_LOADER=======CP
CL_BSP_WD_STREAM_LOADER=======CM002
Has anybody an idea ?
BR Gerd

IC WebClient Cookbook

Hi,
Can anyone kindly mail me IC WebClient Cookbook at [email protected]
Thanks
Deepak

Dear All,
Please find the document in http://service.sap.com/crm-inst
As we do not encourage document sharing via email, I am taking off the points rewarded here.
Please take care that in order to improve the quality of the forum, please do not post request asking for document via email.
It is better to share the link instead.
As more ppl will be able to know where to get the doc, if he has the proper user id accessing service.sap.com for example.
Thanks & Regards,
Hongyan as moderator

Help required in webclient and crm report integration

Hi ,
how to integrate webclient and CRM reports in CRM 2007 UI.
i dont have much idea in this area.My requirement is integrating CRM report and webclient.But i dont know where to find report adn how to link the report to webclient.
Please anyone help me.
Thanks in advance
geetha,

Hi Geetha,
Create new CRM business role by copying standard SERVICEPRO or SALESPRO
Even u can assign business roles SERVICEPRO or SALESPRO to Oraganization units.
Goto Org assginement and assign these business roles (Goto-Detail Object-click on business roles (Z or standard)-Save it.
Assign your BP to org position
Execute transaction code BSP_WD_CMPWB
Enter CRM_UI_FRAME in test application and click on execute.
select the profile -Left side menu you will find the standard reports.
Regards
Shanmuga
Please let me know my inputs help you to find the report.

How to launch IC Webclient in CRM 2007?

Hi,
Not able to launch IC Web Client using Tcode CRM_IC in CRM 2007? Any change to the IC Webclient launching transaction in CRM 2007 (6.0) ?
Appreciate your quick response.
Regards,
Venu.

Hello All,
Please note that I changed the subject line to "How to launch IC Webclient in CRM 2007?" from the original title of "How to launch IC Webclient in CRM 7.0 ?" since CRM 7.0 is not yet developed/released by SAP. CRM 2007 is the latest product on the market, so I assume this questions is about CRM 2007.
In CRM 2007, the transaction code "CRM_IC" is no longer available. The reason for this is that the IC WebClient technology is now also used by the rest of CRM! So there have been some slight changes affecting the Interaction Center. For example, the old IC Profile concept is replaced by a new CRM Business Role concept. Now when you start the CRM WebClient, you need to indicate which business role you want to log on with -- IC Manager, IC Agent, Sales Professional, Service Professional, Marketing Professional, etc.
One way to start the CRM WebClient is by adding a favorite to your SAP menu in SAP GUI by choosing BSP Application "CRM_UI_FRAME", any description you want, and then start page "default.htm". To assign yourself to a busines role (like IC_AGENT) you can either use the standard HR Org Model (PPOMA, PPOMB, etc.) like in the past. Or you can cheat and assign parameter "CRM_UI_PROFILE" with value e.g., "IC_AGENT" to your user in transaction SU01. Of course, you could also just create a browser shortcut that points to a specific CRM application server (e.g., http://[server]:[host]/sap/bc/bsp/sap/crm_ui_frame/default.htm
Warm regards,
John

Need IC webclient Cookbook for CRM 5.0 version

Can anyone pls send me IC webclient cookbook for CRM 5.0. I have CRM4.0. And Any CTI documentation that would be really nice.
Thanks
Kumar

Kumar,
On <a href="http://service.sap.com/instguides">SAP Service Marketplace</a>, under mySAP Business Suite Solutions --> mySAP CRM --> mySAP CRM 2005 --> CRM Core and Standalone Components, you will find the cookbook.
Also take note of the guide on ERMS. This will probably part of your IC WebClient project.
Regards

CRM 4.0 IC webclient to CRM 2007

Hi
Currently we are on CRM 4.0 using IC Webclient for our call centre. Around 30% of development done in BOL layer programming to suit the business requirements.
Now we are planning to upgrade to CRM 7.0 with IC Webclient
Can anybody help us in providing information and precautionary measures to be considered for upgrade.
Regards
Satish Kumar

Hi,
just wanted to stress that even than BOL/ genIL is still compatible it has been significantly increased especially around the advanced and saved searches and some more new features like a generic "text-for-key" support service to facilitate UI development.
The biggest change however that you might experience in the BOL layer is, however, the complete BOL support of all CRM objects including all sub objects, relations and attributes. So the enhancements that you have done in your 4.0 project might not even be necessary anymore unless you've introduced completely new objects. Also fields you added via EEW will be available in the respective BOL objects without manual code effort.
On the UI layer itself you have to be aware that even though the whole CRM 2007 UI is based on the same UI framework as CRM 4.0 IC WebClient, this framweork has been significantly enhanced and supports now also concepts as components (to organize, structure and manage different areas of the CRM application), reuse via components and windows etc. Also there are two new sets of tags: THTMLB (Low level UI controls such as input fields, tables and trees) and CHTMLB. The latter one contains eta tags for configuable views that allow the adjustment of views via the configuration tool, which allows defining fields and arrangement on a form or a table as well as re-labelling.
Also the toolset in general has been heavily enhanced and there's also the concept of modification-free enhancements on the UI layer based on inheritance.
The upgrade will be "technical" meaning that all your stuff will survive but due to the componentization of the UI framework will not run out of the box in the new environment. You will have to "re-do" investments you've done on the UI side - however this should be much easier compared to 4.0 due to configurability of the UI and the improved toolset.
I hope this information helps to get an idea what you can expect.
Edited by: Peter Conrad on Apr 23, 2008 5:09 PM

ICWC(Interaction Center WebClient) in CRM

hi friends
I want to replace two fields (Funcation and Function ) from Identify Account with Date of Birth and Birth Place.
Plz help me to do this
Regards
Pulkit Agrawal

Hi Pulkit,
it seems that you are using CRM 4.0 because it's closer in CookBook 4.0 then in CB 5.0...?
There is one transaction which is not mention there, where you have to go and add to your user(or better to say to user which you use to connect to CRM_IC appl) that new profile(Z_COOKBOOK) you created.
I don't know that transaction by heart, I'll do that tomorow lunch time (CET) tomorow...
Regards,
Milan

How to configure IC Webclient on CRM 5.0

Hi All,
I am trying to install the SAP CRM 5.0 system.I was able to do that.Now,I am not able to cofigur the IC WebClient on the CRM 5.0 system.
It would be great if somebody can help me out in configuring IC Webclient.I also want to know what are the mandatory components that are required to configure the IC Webclient.
Thanks
Paritosh

Below mentioned documents might help:
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C78_BB_InstallGuide_EN_US.doc">IC Webclient Installation guide</a>
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C78_BB_ConfigGuide_EN_US.doc">IC Webclient config guide</a>
Regards,
Kaushal

IC WebClient Consultant's Cookbook

For descriptions of technical IC WebClient architecture and concepts, for details on how to do extended customizing as well as how to work with views and view sets you can download a copy of the IC WebClient Consultant's Cookbook from the Service Marketplace.
The Cookbook exists in two versions, "Interaction Center WebClient Cookbook" (CRM 4.0) and "Interaction Center WebClient Cookbook - Service Industry Ext" (CRM 4.0 Add-on).
Download from here: http://service.sap.com/crm-inst -> SAP CRM 4.0 -> Interaction Center Installation Guides
or direct link http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000591510.

Thanks for this location, always nice to have as direct link. Tiest.

Consultant's Cookbook for WebIC relevant to CRM 2007?

We will be installing CRM 2007. I'm looking for a good IC Webclient cookbook, but the only document I found on SAP's site is Consultant's Cookbook For IC for CRM 5.0 SP03. This appears to have alot of good information. Can anyone tell me if this information is still relevant for CRM 2007? I couldn't find any similar type cookbook for CRM 2007.

Pam,
The cookbook will give you a "sneak peak" of the underlying technologies, however you will need to get the cookbook for the new release. The best way to do this is purchase the 2006s OKP material from SAP. Most of the material in the 2006s cookbook will apply for 2007 with some differences between the releases.
The good part of the 50 cookbook is you will see how some of the underlying components of the new UI were built. When you compare how the 40/50 release works with the new one, you will be asking why didn't they make this easy soon.
The best part of the new 52 compared to the older technology, is that you don't have to edit HTML to configure the screen layouts like in 40. You still have all the concepts of the context with nodes and the whole GENIL/BOL layers.
Take care,
Stephen

NEW VIEW IN WEBCLIENT (CRM 5.0)

Hi,
I want to create a new navigational link, and call a completely new view from dat.. can ne one explain how to do this....
I have tried with replacing existing one with new one by assigning custom controller in SPRO->CRM->ICWC-> CUSTOMER SPECIFIC SYSTEM MODIFICATIONS->ICWC RUNTIME FRAMEWORK PROFILES.....
But in this case i have to create a entirely new one for
eg: navigational link MENU.
When i click this navigational link it shud direct me to a new view....
Regards
chandan

Hello Chandan,
When you want your view to be displayed in a complete new 'screen' you also need to create a new viewset that contains your view. When you create a new view you don't need to fill in controller replacements in the customizing as you're not replacing an existing view, you're creating a new one.
The scenario you're trying to achieve is described exactly in the IC WebClient Cookbook for Consultants. There is a thread in the CRM Web Applications forums that distributes this document.
Reward points if useful!
Regards,
Joost

IC WebClient cookbook - CRM 5.0

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