IC WebClient - Emp. Resp partner function disappearing

Hi forum,
We are implementing ICWC (CRM 5.0) and have configured ERMS rule modeler for dispatching service tickets to the responsible Org. unit. When the service ticket is created the partner functions viz., Sold-to party, Emp. Resp and Resp.Grp are visible and have values. But when the service ticket is classified and click on the "Escalate" button the partner function Emp. Resp disappears and the system asks for entering the Emp. Resp partner function. The partner det. proc is assigned to the tr. type used for service ticket.
Please help to solve this error.
Regards
Shridhar

Hi,
I could solve the problem. The partner function disappearing is fine. When any agent accepting the ticket needs to click on the "reserve" button in his inbox and that particular agent will become the Emp. Resp.
Shridhar

Similar Messages

Partner Function Disappears on Save

Hi,
I have a custom relationship linked to a custom partner function.
Whne I create a Partner function, this relationships is created.
There are no time constraints on this relationship and a Sold-to Party can only have one of these relationships.
I have changed to config to give this relationship a time constraint of no gaps, no overlapping and th Sold-to Party can still only have one relationship of this type.
However, when I now go into Sales Area Data and create a new partner function, the relationship is then created in BUT050 when I save but the partner function entry I just made disappears.
Has anyone come across this problem before and know what is causing this?
Thank you
David

It is possible to have several GS or PI partner in the vendor master.
it is possible to maintain serveral GS and PI partners in a contract.
Note 459350 - FAQ: Partner determination in purchasing:
In the vendor master, several entries are maintained for one partner function. If none of these entries is flagged as 'default', none of these partners is copied to the document during the purchase order generation via transaction ME59.
However, if you create a purchase order using Transaction ME21 or ME21N, a dialog box for the selection of a partner is generated.

Partner function disappears..

Hi Seniors,
On contract creation, for a specific vendor, the "GS" partners existing on the vendor master record not appear on the contract document.
Client has maintained 1 VN role, 2 PI role and 2 GS role. Can we maintain several GS or PI for a single vendor ?? then which one the contract will prefer?? client hasnt checked default parameter also.
Client is expecting that whatever partner roles are maintained in vendor master record, it should appear in contract also. but in contract it is showing 1 VN role and 1 PI role and 1 GS role. it is not showing another PI and GS. why it is so????
regards,
Jana

It is possible to have several GS or PI partner in the vendor master.
it is possible to maintain serveral GS and PI partners in a contract.
Note 459350 - FAQ: Partner determination in purchasing:
In the vendor master, several entries are maintained for one partner function. If none of these entries is flagged as 'default', none of these partners is copied to the document during the purchase order generation via transaction ME59.
However, if you create a purchase order using Transaction ME21 or ME21N, a dialog box for the selection of a partner is generated.

Partner Function- Sales Order item level

Hi Gurus,
I want to assigne Partner function -Employee responsible at sales order item level.
i did the configuration settings and i am able to assigne the employee numner at sales order item level but i am not able to assigne partner function-employee resp more than 1. i want to assigne N number partner function- Emp Resp.
kindly tell me the p

Hi sumith
As you want to assign N number of employees at item level . first of all go to IMG->sales and distribution ->basic functions->partner determination procedure->partner determination procedure at item level
While doing partner determination procedure at item level don't check the boxes when you assign to your partner determination procedure. and just assign the sales Employee partner function apart from the standard partner functions.(SP,SH,BP,PY).
Now when you create the sales order and manually you can assign the sales employee number for all items.
Regards
Srinath

How to work with Partner Function Categ. - Person Responsible vs. Employee

Hi together,
I have a question regarding partner processing (we are using Web Client UI):
Our customers are served by one Sales Rep. who is travelling and additionaly by an Account Manager who is working inhouse (he is assigned to & supporting up to 5 sales reps). In our R/3 System we are using two different z-(customer)partner roles - let's say SR and AM. When we create new customers and sales documents the AM is determined out of the assignment to the SR (SR has to be typed in by user). So the Sales Rep is the leading employee in the relationship to the customer, while the AM is the SAP power-user.
How should I use these Roles in CRM? Both employees have to be assigned to our Customer-BUPAs and to every sales document.
The first thought was using the CRM-partner-function 0012 Sales Rep.(category employee) for the SR and 0014 Employee Resp. (category person responsible) for AM.
My problem is that I don't know what the difference between the two partner function categories person responsible(0008) and employee(0005) is.
Because the SalesRep is the leading employee I think it would be better to use him as the responsible person? Another point is that the responsible person is available on all the Web Client Views on the first detail block and the other employees are only visible in the "parties involved" block. But the SalesRep doesn't use the system very often.
What do you think is the best way?
Best Regards
Stefan

Hi,
I think it makes logical sense to assign SR as employee responsible.
Please go through the following link for further information on this account.
http://help.sap.com/saphelp_crm40/helpdata/en/c4/1161f39f6ec94c88c90a11b0820a16/frameset.htm
Regards,
Deepak

Partner Function

ISSUE: 1 Partner Functionality - After entering a line item in PO, PI partner disappers and needs to be re-entered again.
Account Group Z001 using VN and PI partners. This is the purchasing vendor. If Accounting needs to have a different Remit To Address from their Order From Address, a Z004 Account Group Partner is set up and linked to the Z001 VN vendor. During Purchase Order Entry, when you enter a vendor, the remit to and invoicing partner functionality comes in. To verify, look at the partner tab in the header BEFORE adding any item detail. Once, you enter one line, go back and check the partner tab. Only the VN partner role is there. The PI role is no longer there. You need to manually add the PI role and vendor number associated with the PI role. After that, everything works. The problem is with the PI role disappearing after one line item is added to the PO.

Hi otto,
Thank u very much your efforts on my request,
I had sove this request myself,
We have to maintain partner function at plant level then only it will appear in PO.
Thank u
Nagaraj.

No partner functions for partner determination profile found

Dear Experts,
I encountered a situation whereby a message above is displayed as Info on ICWC. I have configured a new Agent Inbox and IC Webclient Profile.
I simulated user login and was prompted with the above info. User has a BP record created of type Employee. User is assigned with Partner Function Service Employee Group in IBASE.
I am using CRM 5.0.
I'd appreciate your assistance.
Thank you.
HJMY

Hi Experts,
My issue is resolved now. Per my checking, this issue is related to a configuration on a customized setting.
Please ignore this message.
Thx.
HJMY

Template Designer - Custom Partner Functions in Object GDCOIC

Hi,
After spending a lot of time juggling with Template designer we have finally managed to get it working.
But we have now come to an issue where the object used to create web service for template designer GDCOIC doesn't have details of partner functions we have setup in our system niether does it have custome date fields.
Does anyone know how to add them? redefine - regenerate component GDCOIC?
Thanks,
Pankaj

Here is the screnario
Customer(Sold2party) is assigned to multiple sales org, Has multiple vendors, so when i create sales order in GUI, and enter the customer ID in "Sold2party" it gives a first pop-up to select sales org and i select one the sales org and then gives next pop up to select vendor and i select one of the vendor then i go to "partner" tab and i can see "vendor" listed as one the partner function in the tab........ Now the same dosent happens in Webclient. I get the first popup for sales org in webclient but NOT the second popup to select vendor.
thanks
Shree

Error Message: Assign partner functions to 0010

Hello All,
When i confirm the BP in IC WebClient I get the following error message
Customizing settings missing. assign partner functions to 0010
Please suggest me how to solve this error message.
Cheers Raj.

Hi Raj
Did u managed to fix this?
Jogi

Creation of partner functions for customer master with LSMW

Hello,
I try to create partner functions together with a customer via Batch Input in LSMW.
Object: 0050, method: 0000, program name: RFBIDE00, program type: B.
I use the structure BKNVP (Customer master partner functions) to create a new partner and set values for the fields KTONR and PARVW.
When I start the batch input the fields are filled in correctly in a new dynpro. After the confirmation of these values the dynpro changes back to the partner functions sscreen, but the value for KTONR isn'n being transferred. So I get an error message.
Is it only possible to update partner functions with that BI or what is going wrong ?
Thanks in advance and regards
Alex

Hi Alex,
Could you specify what error message you are getting?
Thanks!
Rudra

Automatic assignment of Partner Function (Dealer) based on Postal Code?

Hi Experts,
We are realizing a project in the Bathroom-Product Industry. Responsible for the service to the end-clients are authorized dealer. When creating a service ticket the responsible dealer has to be assigned automatically to the ticket on the basis of the postal code where the IBase (the product) is installed.
The process is:
1. The client is calling the Interaction Centre and first the IC Agent has to identify the account and the Installed Base (The installed base contains the postal code where the product of the client is installed) of this account.
2. An Interaction Record is created to record this inbound call.
3. Afterwards a Service Ticket is created as a follow-up Document of the Interaction Record. In the moment of the creation of the Service Ticket the correct dealer has to be assigned automatically to the Service Ticket (as a Partner Function not as a Service Organization) on the basis of the postal code of the installed base.
I have the following question! Which are the steps to assign automatically a Business Partner Function to a Service Ticket? We also need to create a Z-Table with the postal codes for which every dealer is responsible.
Example:
Dealer 1 is responsible for the postal codes: 08040 - 08045 and 08056 - 08059. If a client is calling and his product (Installed Base) is installed in Postal Code 08042 or 08054 the dealer 1 has to be assigned to the service ticket.
I hope I could make myself clear ;-)? Anybody can give me a hint how to do that? What are the basic steps?

Slightly similiar, originally being an R/3 customer before implementing CRM our dealer equated to sales office.
In the CRM Org model (PPOMA_CRM) in the attributes of the sales office we entered the Regions & Postal codes for that dealer (pain in the arse to do) and in CRM the sales office in the org creates a BP.
We used a org rule for the IR record based on country, region, postal code to determine the appropriate sales org, DC, div, and sales office based onthe zip code. We created a custom partner function to represent the partner number of the BP from the org model. Then we configured a custom relationship "ZORG" "Is partner of sales office" and went into the BP master and assigned the actual dealer number as a partner to BP from the org model that = sales office. From that we configured a custom access sequence to pull the actual dealer number from the org model office relationships.
We looked at territory management, but our dealer is an "org BP" and territory management appeared to want to drive to a person BP number.

Problem in creation of partner function creation.

Hi all,
During customer Master upload using LSMW direct method, Iam getting this problem.
while creating Sales view using XD01, three partner function VE (Sales Representative), SH (Ship-to party), ZI (Front Office) are getting displayed in the last tab of sales view creation.
Because of some customizing,value for SH is getting populated automatically. But the values for VE & SH are not getting populated from the flat file.
But the values are present in the respective field (KTONR) and able to see in the display convert data.
If I enter the manual value during runtime in LSMW, it accepts the value. Since it involves huge amount of data, manual entry for records is not possible.
Kindly provide the solution.
Regards
Narasingam.B

This problem can be solved by proper customizing.
Regards
Narasingam

I can not see all "Divisions" in BP Rel.--Partner Function Assignment

Hi,
When I edit "Partner Function Assignment" in BP reliationship such like BUR011("Employee Responsible"),
I can not see all "Divisions" in list which I can see in configuration via SPRO-->Customer Relationship Management->Master Data->Orgnizational Management->Division Setting->Define Divisions.
E.g., in configuration, I can see 7 records of divisions from "001" to "007", but in "Partner Function Assignment" of BP relationship, I can only see "002" to "004".
Do you know why? Thanks a lot!
Best regards,
Long

hi
that should not be happening,if they are visible in one client then should be there in another too
do one things try run this
hrbc1_atributes_buffer_update
it will refresh the buffers of your org structure and then you may be able to add this
also check the check box where it is mentioned that"object determination should be permitted"
remember it will run only for once after you run this the check box will be unchecked again
i guess it may solve your probs
also try to structure your org structure index
use t code
crmd_index_om
and withtin the object type give O
and execute
best regards
ashish

Can we view SH's partner functions in Sales Order?

Hi All,
SP has a different SH and FA is assigned to SH in master record. When we create order we can see all the partner functions of SP but we can't see partner functions of SH. User wants to see which FA is assigned to SH. We can only view partner functions of SH in delivery document. Is it possible to view partner functions of SH in sales order as well? Please suggest the ways to configure this setting.
Thanks!!

Hi,
Yes, you can view . Check the Partner determination procedure, include the partner function SH to your partner determination procedure assigned for your sales order.
Regards,
Murali

1)Now I use Lightrom 5.7 how to upgrade to 6 or CC? 2) What is the difference between 6 and CC vercion? 3) When I used lightromm 3, I could see inEXIF the distance in meters till the object I took, in the later virsions that function disappeared, it is ve

1)Now I use Lightrom 5.7 how to upgrade to 6 or CC?
2) What is the difference between 6 and CC version?
3) When I used lightromm 3, I could see in EXIF the distance in meters till the object I took, in the later virsions that function disappeared, it is very sad I am stiil waiting and hope that it would be possibble in the new versions. Or this indication may possible by setting?

1)Now I use Lightrom 5.7 how to upgrade to 6 or CC?
Purchase the standalone upgrade from here: Products
Download CC version from here: Explore Adobe desktop apps | Adobe Creative Cloud
2) What is the difference between 6 and CC version?
See this comparison chart: Compare Lightroom versions | Adobe Photoshop Lightroom CC
3) When I used lightromm 3, I could see in EXIF the distance in meters till the object I took, in the later virsions that function disappeared, it is very sad I am stiil waiting and hope that it would be possibble in the new versions. Or this indication may possible by setting?
Rob Cole's ExifMeta plugin displays the Subject Distance field (and much more). Unfortunately, his Web site appears to be down again. He used to be very active here, but he hasn't posted in several months.

IC WebClient - Emp. Resp partner function disappearing

Similar Messages

Maybe you are looking for