IC webclient framework profile

Hi,
while trying to create a framework profile, the procedure says to copy the xml code of the default framework profile to a Z_ profile,
while trying to do say, instructions say open the default to copy the xml code, but i am not able to see the XML code and hence not able to to copy any xml code, how do i see the xml code and copy, i am using CRM 5.0
when i hit F8 (to open/execute as per instructions... nothing is heppening....)
any help is appreciated....
i was able to copy the framework profile similar to an IC profile but nowhere i could see the xml code... what am i missing?
Thanks,

Hi,
In CRM 5.0 you will never see the xml code, it resides in the BSP applications used for IC framework. This XML code is automatically copied and not visible to end users.
Best Regards.
Pratik Patel
<b>Reward with Points!</b>

Similar Messages

Framework Profile

Hi Experts,
I have copied BuPaMoreContactView.htm view of CRM_IC BSP application into Z_CRM_IC appln.
In Framework Profile setting, i have maintained the replacement Z_CRM_IC for CRM_IC.
Also created one IC Webclient profile for the by copying the Default profile setting into it.
I have attached the IC Webclient Profile to my User Id...
But still i am not able to seethe modifications that i have done in the Z BSP Application.
is ther any link between framework profile and ICWebclient profile which i am missing??
Please guide me with this...
Thanks...
Rushikesh

Hi Rushikesh,
In the framework profile choose the controller substitutes and maintain the replaced controller with the relacement controller.
Assign this framework profile to the webclient profile.
Refer ICWC cookbook for all technical issues on ICWC BSPs.
http://help.sap.com/saphelp_crm50/helpdata/en/b9/bf25711a544c3690d5ca328eccf8f3/frameset.htm
cheers,
Madhu.

Runtime Framework Profile not visible

Hi,
I am not able to find the step mentioned below in cook book for CRM 5.0
1. Choose Implementation Guide (IMG) activity Customer Relationship Management -u2192 Interaction Center WebClient u2192 Customer-Specific System Modifications u2192 Define IC WebClient Runtime Framework Profiles.
Can somebody provide me with the tcode.
Thanks ,
Sanju

Hi Sanju
The IMG path for that would be as follows:
IMG > Customer Relationship Management > UI Framework > UI Framework Definition > Maintain Runtime Framework Profile.
Please try to access it via IMG path rather than TCode.
Tcodes from 5.0 are not quite reliable in CRM 6.0.
Here's an example.
For Account identification in CRM 6.0 the path is
IMG > Customer Relationship Management > Interaction Center WebClient > Master Data > Define Account Identification Profiles.
The tcode from 5.0 is CRMC_IC_BPPROF, which works in 6.0. You will see that at first look it seems identical but you'll find "Relationship" and "Object Components" missing from Dialog structure.
I have found several instances of such 5.0 tcodes. So access via img path is more reliable.
Regards
Rupesh Patil

Save of framework profiles failed

Hi all,
I tried to create one CIC framework and add one Action Box into that. After configuring profile of Action Box, assigned the framework to a CIC profile. When running T-code CIC0, the error message "save of framework profiles failed" would occur. Do you have any idea about that? Any suggestion will be appreciated.
Regards,
Julian

Hi,
Please read note 121627 regarding Number range interval , this should help to solve for you.
Kind Regards
OLivia

CRM 5.0 - IC WebClient - Email Profile - (E-Mail Provider)

Hi Gurus
I'm getting an odd Internet Explorer error message when I launch the IC Webclient:
Line:     52
Char:     13
Error:     undefined is null or not an object
Code:     0
The error occurs just after the Identify Account view displays.
I've narrowed this down to a parameter in the Email Profile:
The parameter is the E-Mail Provider:
       When the value is set as ICI I don't get the message
       When set to Agent Inbox the message appears.
I've checked the Inbox Profile and everything appears to be set-up correctly, in particular the Main Category "INT".
Any ideas what could be happening with this.
Maximum points for the right guidance.
Many Thanks in Advance
Panduranga

Unresolved but closing off

CRM 5.0 - IC WebClient - Subject Profile

Hi Gurus
(I've posted this on CRM - Web Application but not having any joy)
Having major issues with this so could someone please guide me.
We have 3 Transactions
1. Service Ticket (Service Process)
Business Transaction Category
Service Process - With Subject Profile
Business Activity - With Subject Profile
(Transactions are used for Service Ticket & Interaction Record)
2. Business Activity (Business Activity)
Business Transaction Category
Business Activity - No Subject Profile
(Transactions are used for Follow Up)
3. Task (Task)
Business Transaction Category
Task - No Subject Profile
(Transactions are used for Follow Up)
As far as I know if I want to setup "Reason" value for the Follow Up Details screen I have to assign the values to a Subject Profile which is then linked to my Follow up Transactions.
My problem is everytime I link a Subject Profile to the Transaction, when I get to the Follow Up details BSP I get a Warning "Codes for Subject Profile "G" are not permitted in this trans"
This is appearently because my main Transaction is a Service Transaction while the Follow Ups are Activities.
There's no copying control involved in any of this.
Does anyone have a clue on how I can resolve this.
Max points for the defining answer.
Regards
Panduranga

Is aanyone able to help with this?
Thanks

IC Webclient Profiles

Hi, we started customizing the IC Webclient trough profiles (as described in the "Consultant's Cookbook for IC Webclient CRM 4.0", Chapter 3).
Assigning profiles seem to work, but the profile xml-tags in the profile ("<ControllerReplacements>") don't have any effects on the webclient. Any solution for this problem? We use version 6.20.
Thanks.

Manoj, try the following steps!
Note: as said above, make sure you have all your profiles linked right (might be a little confusing):
- assign your profile to the user(s) (Organizational Management: transaction po10)
- set the parameter as described above (transaction "SU01"
add the parameter for the user (Name:CRM_ICWC_TEST, Value:0X23456789)
- in ic webclient profile set the "framework profile" to your modified XML framework profile. (see below for an xml example)
- find out which controller you want to replace by starting the webclient (in the browser) and hover the mouse over the view's title
- copy and modify it (if you copy a standard view to your bsp app. for modification (see consultant's cookbook), make sure you copied the view AND the controller and don't forget to activate both!)
-assign it in the the framework profile and save.
-check the results in your browser!
Wolfram
</WorkareaDefinition>
<ControllerReplacements>
<ControllerReplacement>
<ReplacedController>theView</ReplacedController>
<ReplacingController>yourApp/yourView</ReplacingController>
</ControllerReplacement>
</ControllerReplacements>

Customize IC WebClient Profile

Hi all,
I started working on CRM 5.0 ICWC and i am facing some customization issue,
I have copied BuPaMoreContactView.htm view of CRM_IC BSP Application into Z_CRM_ICW appln,
In Framework Profile setting, I have maintained the Contoller Subsitute Z_CRM_ICW for CRM_IC.
Also created one IC Web Client Profile for copiying the default profile setting into it, and have assigned
framework profile in the webclient profileu2019s functional profile u2018RUNTIMEu201D.
I have attached the IC WebClient profile to my User Id..
But still I am not able to see the modifications that I have done in the Z BSP Application.
Is there any link between framework profile and IC WebClient profile which I am missing ??
I checked through notes in oss there i am supposed create some BP and assigned that , canone anyone tell me how to save BP and where to assign that if required.
regards
Saurabh khanna

Hi Saurabh
In Transaction SU3 use:
Parameter: CRM_ICWC_TEST
Parameter Value: xX3456789
Did you copy the controller for the view, Ideally you should copy the controller from transaction BSP_WD_WORKBENCH, this will take the view with it.
Hope this helps
Regards
Arden

IC WebClient profile assigment problem

I have a problem with the webclient profile assignment to my end users. I don't have that problem. When I try to assign the webclient profile to my end user through the org and their position, the new profile never display once the users logon into CRM. It's just display a standard SAP webclient "default" profile. I did everything I can the same as mine, but it did not work for my users. Is there any othe way to assign this customized web client profile to my users except assign them through their position in the org. I check and they are correctly integrated in the org with the employee role, and their user id are populated in CRM correctly. I also check the CRMM_IC_APDISPLAY, and it indicates the correct customizing profile like mine, only when they launch CRM_IC, the profile did not reflect with the conrrect entry in CRMM_IC_APDISPLAY. Please help because all the customization is done, and my user can't use them. Thank you in advance and will rewards points.

You can try going to transaction SU01 to see that their roles and profiles are setup correctly. If they don't have the correct access there, they won't be seeing anything.
Other than that, you said you checked to ensure that they were properly set up in the business partner, meaning that in the Identification tab they have their user id is properly selected under the Employee Data box. Then from there, you want to make sure that they are properly assigned to the right position, in the right cell of the structure (transaction PPOMA_CRM).
The last thing I would check to see is if the correct IC WebClient Profile is selected for the cell. You can do this by going to transaction PPOMW and selecting the cell you need to look at. From there, select Goto ->Detail Object ->Enhanced Object Description. From there, if you select the line for IC WebClient Profile there should be a green check right next to it. If not, you'll have to create one for the cell. Do that by clicking the Create Infotype button and then selecting the correct IC WebClient Profile and saving.
If all of these things are set up properly, your user should be able to see the customized version of your webclient.
Hope that helps...

IC WebClient customization u0096 view replacement

Hi everybody.
Does anyone could help me to solve me issue? I have to make some changes in IC WebClient, so to make it I need to replace a couple of standard controllers. As I understood from IC WebClient consultants cookbook, to replace a view I need to do the following steps:
1. In spro transaction, Customer Relationship Management ->Interaction Center WebClient-> Customer-Specific System Modifications -> Define Runtime Framework Profile
- Create runtime framework profile,
- in controller substitutes folder in the tree a left, assign replaced and replacement   controllers. For ex.: CRM_IC | BuPaCreate | ZMY_APLL | BuPaCreate
- in custom controller folder assign custom controller to be called, for CRM_IC it will be IC_BASE | CuCoBDC
2. In spro transaction, Customer Relationship Management ->Interaction Center WebClient->Define IC WebClient Profiles
     - Create profile by coping the DEFAULT one.
- in Assign function profiles folder in the tree a left, for function profile id RUNTIME change profile value form DEFAULT to the name of Runtime Framework Profile we created in the step 1
3. In the cookbook sad: Assign the IC WebClient profile to your users or business partners position in organizational management. I guess that this should connect our created profile with the actual user of the system.
4. Restart the IC WebClient (application CRM_IC). This step is unclear for me, what does that mean Restart?
As a result of this customization I expect that view BuPaCreate from CRM_IC will be changed with BuPaCreate from ZMY_APLL. I use BSP_WD_WORKBENCH transaction to test this changes, defining 'CRM_IC' as application and created profile name as Runtime Profile Name. Can any body explain me how to execute the third step form the very beginning. Cause I did not have any special settings in the system for that, but my basis user. Anyway? any information will be helpful? Look forward for your replies.

Hi Vlad,
   At first thx in sdn forum is give the points to the answer, i think you should give point to Thirumala.
   At last, if you ask for a question of WebClient Cookbook you should have the cookbook and see the process of assign the profile. You can find information of organitional management you can see in the CR100 ( Course SAP of Basic configuration of CRM ) or <a href="http://help.sap.com/saphelp_crm50/helpdata/en/68/5c1738453fde16e10000009b38f8cf/frameset.htm">Organizational Management in SAP CRM Enterprise</a>.
Regards.
Manuel

IC Webclient: Adding new activity

Hi All,
Could you please tell me the steps of adding new activity (Business Activity) in IC Webclient Framework.
Thanks
PD

hi
In general these are the steps
     Define a transactional launcher profile.(Menu Path: IMG ->CRM-> IC WebClient ->Transaction Launcher
->Define Transaction Launcher Profile)
     Create a navigational bar profile.(IMG ->CRM-> IC WebClient -> Navigation Bar-> Define Navigation Bar Profile )
     Create a new button by creating a new entry to your navigation Profile(IMG ->CRM-> IC WebClient -> Navigation Bar-> Define Navigation Bar Profile Wizard)
     ID in navigation bar profile should be the same as your transaction launcher profile (IMG ->CRM-> IC WebClient-> Transaction Launcher -> Configure Transaction Launcher Wizard)
Award points if helpful

Function Profile Type

Dear friends,
Can any one tell me what is the purpose of the function profile type and what is the different between ic webclient profile and framework profile?
Best regards,
Mohamed
Moderation: Locked. Please, try to find an answer first. See rules of engagement.
Edited by: Joaquin Fornas on Feb 20, 2012 9:28 AM

It defines which functions you're using.
For example function profile 'IC_INBOX' defines the settings you're using for the Agent Inbox.
The value is the link to the settings profile. In this case for example, you could use value 'Z_INBOX_SET'

NEW VIEW IN WEBCLIENT (CRM 5.0)

Hi,
I want to create a new navigational link, and call a completely new view from dat.. can ne one explain how to do this....
I have tried with replacing existing one with new one by assigning custom controller in SPRO->CRM->ICWC-> CUSTOMER SPECIFIC SYSTEM MODIFICATIONS->ICWC RUNTIME FRAMEWORK PROFILES.....
But in this case i have to create a entirely new one for
eg: navigational link MENU.
When i click this navigational link it shud direct me to a new view....
Regards
chandan

Hello Chandan,
When you want your view to be displayed in a complete new 'screen' you also need to create a new viewset that contains your view. When you create a new view you don't need to fill in controller replacements in the customizing as you're not replacing an existing view, you're creating a new one.
The scenario you're trying to achieve is described exactly in the IC WebClient Cookbook for Consultants. There is a thread in the CRM Web Applications forums that distributes this document.
Reward points if useful!
Regards,
Joost

Navigating to a view on click of a button in Webclient

Hi Gurus,
I am trying to navigate to a view from one view by clicking on a button.
What is the coding to be done in do_handle_event and what is the navigation link to be provided in the customized run-time repository.
Any help would be appreciated and points would be awarded
Thanks,
Jai

This may help.
ashish.
3.4.1 Creating the View Set and Controllers
The following steps are necessary to create your view set:
1. Use the wizard to create a new view set SimpleActivitySet.
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 93
2. Skip through all following steps in the wizard.
3. Redefine the method if_bsp_wd_history_state_descr~get_state_description in the
generated class ZL_Z_CRM_IC_SIMPLEACTIVIT_IMPL as follows:
METHOD if_bsp_wd_history_state_descr~get_state_description .
description = text-001. " 'Simple Activity'
ENDMETHOD.
This method is called by the framework whenever the quick navigation dropdown box is refreshed.
It returns the text to be displayed, in our case, Simple Activity. Double-click on text-001 in order
to create the program text.
4. Add the following code to the layout of the view set:
<%@page language="abap"%>
<%@ extension name="htmlb" prefix="htmlb"%>
<%@ extension name="xhtmlb" prefix="xhtmlb"%>
<%@ extension name="crm_bsp_ic" prefix="crmic"%>
<%@ extension name="bsp" prefix="bsp"%>
<crmic:gridLayout cellPadding="0" cellSpacing="2" columnSize="1" rowSize="1"
width="100%" height="100%">
<crmic:gridLayoutCell columnIndex="1" rowIndex="1" width="100%" height="34%">
<bsp:call comp_id="<%=controller->GET_VIEWAREA_CONTENT_ID( 'SimpAct' )%>"
url="<%=controller->GET_VIEWAREA_CONTENT_URL( 'SimpAct' )%>"/>
</crmic:gridLayoutCell>
</crmic:gridLayout>
This HTMLB code simply creates a grid layout with one cell. Within the cell, we call the view by its
ID (SimpAct). The ID is later on defined in the framework (cf. section 3.4.3.2).
This design has some overhead in our case, but it shows in general how more complex view sets
are to be designed. For example, see the view set definition of the interaction record,
IRecViewSet.htm, in the BSP application CRM_IC.
5. Activate all your objects.
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 94
3.4.2 Creating the View and Controllers
The following steps are necessary to create your view:
1. Start the IC WebClient workbench and right-click on the View Root node to create a new view.
2. In the wizard, enter the following data:
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 95
We do not define value nodes here. Value nodes are context nodes which are not bound to the
BOL model but implemented in the context classes.
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 96
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 97
3. After this step, restart the IC WebClient workbench and see your new view in the hierarchy:
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 98
The following methods will all be created/implemented in the controller implementation class
ZL_Z_CRM_IC_SIMPLEACTIVI_IMPL. The additional controller base class should never be changed!
1. Define the inbound plug. This will be the method that is called by the framework whenever we
navigate to our view set. For more information on the link definition, see section 3.4.3.3.
Sample Code: Inbound Plug
In general, there are two way of passing parameters:
Via the business data context (BDC), which is represented by a custom controller.
At this custom controller you find the method SET_NAVIGATION_DATA and
GET_NAVIGATION_DATA to pass a context entity.
Binding to custom controller context nodes which leads to data sharing between views.
In our example we bind BTORDER, the root context node of our new view, to the
context node CURRENTINTERACTION of the BDC (custom controller CuCoBDC).
When our view is created the data of CURRENTINTERACTION is automatically set to
the node BTORDER and the data for the dependant nodes is automatically derived.
2. You can define a dropdown list box for the status as described in section 3.3.
3. The wizard automatically creates two methods that are responsible for the data transfer between
the model/controller and the view:
set_models
Sends data to the view. It is comparable to the PBO modules of traditional ABAP screen
programming.
do_handle_data
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 99
Retrieves data from the HTTP request fields. It is comparable to the PAI modules of an
ABAP screen.
3.4.3 Adjusting IC WebClient Framework
After having defined the views, controllers, and classes, we need to assign them to the runtime profile of
IC WebClient.
The first time you do this, there are some preparations needed which are explained in the following
section. After the preparation, the view and view set specific work for our example is explained.
3.4.3.1 Preparation
In order to prepare the IC WebClient framework for custom-built view sets, we need to create a new
runtime profile BSP application in the customer namespace. This BSP application will contain one page,
called CRM_IC.xml. It will contain the definition of all view sets and all navigational links by including the
corresponding files that actually contain the definitions. We build all this according to standard structures,
though it doesnt necessarily have to be this way.
To make things a bit simpler, we do not split up the repository into runtime and design time. All changes
we make are only relevant for the runtime repository.
Perform the following steps:
1. Create the BSP application Z_CRM_IC_RT_REP in the package Z_CONS_COOK.
2. Copy the file CRM_IC.xml from the BSP application CRM_IC_RT_REP to Z_CRM_IC_RT_REP.
3. Adjust the contents of this file according to the changes shown in bold in the following sample
code:
<?xml version="1.0"?>
<WebDynProDefinitions>
<Application id="CRM_IC">
<ViewSets>
<%@include file="../Z_CRM_IC_RT_REP/CRM_IC_All_Viewsets.xml" %>
</ViewSets>
<NavigationalLinks>
<%@include file="../Z_CRM_IC_RT_REP/CRM_IC_All_NavLinks.xml" %>
</NavigationalLinks>
</Application>
</WebDynProDefinitions>
Hence, CRM_IC.xml includes two more XML files which can be found in BSP application
Z_CRM_IC_RT_REP.
4. Create BSP application Z_CRM_IC_RT_REP in package Z_CONS_COOK.
5. Copy page fragment CRM_IC_All_Viewsets.xml of BSP application CRM_IC_DT_REP to
Z_CRM_IC_RT_REP and replace the file contents with the following lines:
<%@ include file="MainViewSet.xml" %>
<%@ include file="../CRM_IC_DT_REP/BuPaViewSet.xml" %>
<%@ include file="../CRM_IC_DT_REP/CRM_IC_All_Viewsets_wo_BUPA_and_Main.xml"
%>
This definition still works with all standard view sets, but replaces the MainViewSet.xml with our
own definition, since it is now loaded from Z_CRM_IC_RT_REP.
6. Copy page fragment MainViewSet.xml from BSP application CRM_IC_DT_REP to
Z_CRM_IC_RT_REP.
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 100
7. Copy page fragment CRM_IC_All_NavLinks.xml of BSP application CRM_IC_DT_REP to
Z_CRM_IC_RT_REP and replace the file contents with the following line:
<%@ include file="../CRM_IC_DT_REP/CRM_IC_All_NavLinks.xml" %>
This definition makes sure that standard navigational links still work and that we are able to add
our own link definitions later on.
8. Activate all objects.
9. Customize the IC WebClient runtime framework profile in such a way that the new source file is
used, as shown in the following sample code:
<?xml version="1.0"?>
<RuntimeFrameworkSettings>
<RuntimeRepositorySource type="BSP">
<BspApplication>Z_CRM_IC_RT_REP</BspApplication>
<PageName>CRM_IC.xml</PageName>
</RuntimeRepositorySource>
<WorkareaDefinition>
<ViewSet>workViewSet</ViewSet>
<ViewArea>workViewSetArea</ViewArea>
</WorkareaDefinition>
<ControllerReplacements>
<ControllerReplacement>
<ReplacedController>BuPaMoreContactView</ReplacedController>
<ReplacingController>Z_CRM_IC/BuPaMoreContactView</ReplacingController>
</ControllerReplacement>
<ControllerReplacement>
<ReplacedController>IRecReason</ReplacedController>
<ReplacingController>Z_CRM_IC/IRecReason</ReplacingController>
</ControllerReplacement>
</ControllerReplacements>
<InteractionLayerApplication>ALL</InteractionLayerApplication>
</RuntimeFrameworkSettings>
3.4.3.2 Creating View Definitions for Design Time Repositories
Every new view set must be defined in the runtime repository.
1. Create page fragment SimpleActivitySet.xml in BSP application Z_CRM_IC_RT_REP and maintain it
as shown in the following sample code:
<ViewSet id="Z_CRM_IC/SimpleActivitySet">
<ViewArea id="SimpAct" views="Z_CRM_IC/SimpleActivity"/>
</ViewSet>
The view area ID (SimpAct) is the name of the literal used in the bsp:call tag. For more
information, see section 3.4.1.
2. Include this file in the framework. Place the following line into page CRM_IC_All_Viewsets.xml in
BSP application Z_CRM_IC_RT_REP:
<%@ include file="SimpleActivitySet.xml" %>
3. Activate your objects.
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 101
3.4.3.3 Creating Navigational Link Definitions for Design Time Repositories
In order to provide a navigational link for the activity clipboard, we need to define this link.
1. Create page fragment SimpleActivityNavLinks.xml in BSP application Z_CRM_IC_RT_REP and
maintain it as shown in the following sample code:
<NavigationalLink name="SimpleActivity">
<Source viewRef="IRecActivitiesClipboard" outboundPlugRef="default"/>
<Targets>
<Target viewRef="Z_CRM_IC/SimpleActivity"
inboundPlugRef="inboundplugid"/>
</Targets>
</NavigationalLink>
The name of the link is SimpleActivity. We will refer to it in the activity clipboard Customizing. For
more information, see section 3.4.3.5. The link can be activated on the view
IRecActivitiesClipboard and it navigates to the view SimpleActivity in BSP application
Z_CRM_IC. When the target view is activated, method ip_inboundplugid of the view controller
class is called.
The framework adds the prefix ip_ automatically for this method.
2. Similar to the view definition, include the navigational link into the runtime repository. Add the
following line to the file CRM_IC_All_NavLinks.xml in BSP application Z_CRM_IC_RT_REP:
<%@ include file="SimpleActivityNavLinks.xml" %>
3. Activate your objects.
3.4.3.4 Placing View Sets into Controller Hierarchies
After the view set and the navigational link are defined, we finally add our new view to the possible views
for the work area. We need to adjust the file MainViewSet.xml in BSP application Z_CRM_IC_RT_REP. Add
the reference to our view set and activate the file as shown in the following sample code:
<ViewSet id="ICAPPMainViewSet">
<ViewArea id="navigationArea" views="navigationViewSet"/>
<ViewArea id="workArea" views="workViewSet"/>
<ViewArea id="contextArea" views="contextAreaView"/>
<ViewArea id="breadCrumbsArea" views="BreadCrumbsView"/>
<ViewArea id="globalSearchArea" views="HistoryView"/>
<ViewArea id="helpArea" views="Help"/>
<ViewArea id="statusArea" views="StatusView"/>
<ViewArea id="errorArea" views="ErrorViewSet"/>
</ViewSet>
<ViewSet id="navigationViewSet">
<ViewArea id="navigationViewSetArea" views="NavBarView"/>
</ViewSet>
<ViewSet id="workViewSet">
<ViewArea id="workViewSetArea"
views="<%@include file='../CRM_IC_DT_REP/StdWorkareaOccupation.xml' %>
Z_CRM_IC/SimpleActivitySet"/>
</ViewSet>
Consultants Cookbook for Interaction Center (IC) WebClient SAP CRM 4.0 Add-On for Service Industries Page 102

Tune workshop runtime framework

Hy everybody
we 're experiencing in production many outofmemory errors.
Is there a fast way to fine-tune workshop rtime framework resources, in term of
assigning dedicated thread queues to Synch/Asynch dispatchers?
I tried by modifying those ejb's deployment descriptors but I still can see from
our monitor that workshop controls still use webApp custom thread pool instead
of a dedicated one
Any suggestions?
thanks

Hi Sanju
The IMG path for that would be as follows:
IMG > Customer Relationship Management > UI Framework > UI Framework Definition > Maintain Runtime Framework Profile.
Please try to access it via IMG path rather than TCode.
Tcodes from 5.0 are not quite reliable in CRM 6.0.
Here's an example.
For Account identification in CRM 6.0 the path is
IMG > Customer Relationship Management > Interaction Center WebClient > Master Data > Define Account Identification Profiles.
The tcode from 5.0 is CRMC_IC_BPPROF, which works in 6.0. You will see that at first look it seems identical but you'll find "Relationship" and "Object Components" missing from Dialog structure.
I have found several instances of such 5.0 tcodes. So access via img path is more reliable.
Regards
Rupesh Patil

IC webclient framework profile

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