IC WebClient Profile

Hi Experts,
I am working on CRM 2007. Where can we define the IC WebClient Profile in IMG? I could not find out the navigation path. Please help me out in locating the navigation path for the same.
Points will be rewarded!!!!!!!!!!!

Hello,
As of CRM5.1(CRM2006s), the IC WebClient Profile is replaced by the business role
You can access the under spro > customer relationship management > Business roles > Define business role or spro > Interaction center webclient > Define business role
Hope this helps.

Similar Messages

The IC WebClient profile does not have a component 'ERP Sales Order'

Hi CRM Experts,
While creating the ERP Sales Order in web-IC
we have bumped into following error:
"The IC WebClient profile does not have a component 'ERP Sales Order'".
And also we are not able to see sales area data and Plant data in the drop down lists.
we have done the following settings:
1) ERP Sales Order Profile:we have defined ERP Sales Order profile,maintained RFC destinatin and assigned document type to ERP Profile.
2) Business Transaction Launcher: We have defined the Business Transaction Profile and assigned dependent business transaction.
3) We have assigned the Business Transaction Profile to the Navigation Bar Profile.
Please suggest me regarding above error also let us know did we miss any configuration?
Waiting for your valuable inputs.
Regards,
Sree.

Hi Sree,
There is a setting needed for the IC webclient
ERP_SALES_ORDER
you need to define ERP sales order profile and assign it to your ic webclient profile.
And the ERP sales order scenario can only be used with a ERP 6.0 backend system, at least.
Hongyan

IC WebClient profile assigment problem

I have a problem with the webclient profile assignment to my end users. I don't have that problem. When I try to assign the webclient profile to my end user through the org and their position, the new profile never display once the users logon into CRM. It's just display a standard SAP webclient "default" profile. I did everything I can the same as mine, but it did not work for my users. Is there any othe way to assign this customized web client profile to my users except assign them through their position in the org. I check and they are correctly integrated in the org with the employee role, and their user id are populated in CRM correctly. I also check the CRMM_IC_APDISPLAY, and it indicates the correct customizing profile like mine, only when they launch CRM_IC, the profile did not reflect with the conrrect entry in CRMM_IC_APDISPLAY. Please help because all the customization is done, and my user can't use them. Thank you in advance and will rewards points.

You can try going to transaction SU01 to see that their roles and profiles are setup correctly. If they don't have the correct access there, they won't be seeing anything.
Other than that, you said you checked to ensure that they were properly set up in the business partner, meaning that in the Identification tab they have their user id is properly selected under the Employee Data box. Then from there, you want to make sure that they are properly assigned to the right position, in the right cell of the structure (transaction PPOMA_CRM).
The last thing I would check to see is if the correct IC WebClient Profile is selected for the cell. You can do this by going to transaction PPOMW and selecting the cell you need to look at. From there, select Goto ->Detail Object ->Enhanced Object Description. From there, if you select the line for IC WebClient Profile there should be a green check right next to it. If not, you'll have to create one for the cell. Do that by clicking the Create Infotype button and then selecting the correct IC WebClient Profile and saving.
If all of these things are set up properly, your user should be able to see the customized version of your webclient.
Hope that helps...

IC Webclient Profiles

Hi, we started customizing the IC Webclient trough profiles (as described in the "Consultant's Cookbook for IC Webclient CRM 4.0", Chapter 3).
Assigning profiles seem to work, but the profile xml-tags in the profile ("<ControllerReplacements>") don't have any effects on the webclient. Any solution for this problem? We use version 6.20.
Thanks.

Manoj, try the following steps!
Note: as said above, make sure you have all your profiles linked right (might be a little confusing):
- assign your profile to the user(s) (Organizational Management: transaction po10)
- set the parameter as described above (transaction "SU01"
add the parameter for the user (Name:CRM_ICWC_TEST, Value:0X23456789)
- in ic webclient profile set the "framework profile" to your modified XML framework profile. (see below for an xml example)
- find out which controller you want to replace by starting the webclient (in the browser) and hover the mouse over the view's title
- copy and modify it (if you copy a standard view to your bsp app. for modification (see consultant's cookbook), make sure you copied the view AND the controller and don't forget to activate both!)
-assign it in the the framework profile and save.
-check the results in your browser!
Wolfram
</WorkareaDefinition>
<ControllerReplacements>
<ControllerReplacement>
<ReplacedController>theView</ReplacedController>
<ReplacingController>yourApp/yourView</ReplacingController>
</ControllerReplacement>
</ControllerReplacements>

How is an Order Routing rule connected to the IC Webclient Profile

I created a simple ERMS order routing rule that If priority equals very high then route to John Smith whom is assigned to the IC Web position in PPOMW.
When I create a service ticket and mark it very high and choose the ESCALATE button the message no rule for routing was found.
I don't see anyway to connect this rule to our IC Webclient profile, or why the rule wasn't envoked. Will give points.
Edited by: John Burton on Apr 21, 2008 2:54 PM

Hello Glenn,
Yes, you are correct. In addition to creating a Rule Modeler policy via the IC Manager role (accessible from the BSP view or Enterprise Portal), the business user also needs to request that IT (or someone) add the name of the Rule Modeler policy as an attribute of the RE_RULE_EXEC service for the applicable Service Manager profile in the IMG configuration for the relevant Rule Modeler context (Order Routing, ERMS, etc.). I certainly agree with you that the business user and the IT user as generally two different people. And if they are the same person, Sarbanes Oxley probably has something to say about that Your point is definitely valid. Perhaps in the future we need to be more considerate of the distinction of job responsibilities of business user versus IT user when designing products and solutions.
By the way, just as an aside... some Rule Modeler contexts can only use one Service Manager profile (for example Order Routing must always use a Service Manager profile called "SAP_ORDERROUTING") while other contexts can use multiple Service Manager profiles. For example, as of CRM 2005 (CRM 5.0) it is possible in transaction CRMC_ERMS_SM_PDET to assign different Service Manager profiles directly to different inbound email addresses for ERMS. And by assigning a different Rule Modeler policy to each Service Manager profile, you can use different root/default Rule Modeler policies for each incoming email address.
Warm regards,
John
Edited by: John Burton on May 1, 2008 10:01 PM

How to Call SAP ECC transactions into CRM IC Webclient Profile Screen

Dear all,
We are implementing IC Webclient application for our Clientu2019s call center operations.
All sales related activities are being created in back end SAP ECC system like, starting from Quotation to Sales Order, Deliveries and Billing.
Client wants to see all relevant ECC reports of Sales transactions in IC Webclient Screen.
Connectivity between SAP CRM and ECC has already been established and we did all basic configuration for IC Webclient, but donu2019t know how to and where to call ECC transaction in IC Webclient Screen.
I am looking for suggestions from any of you to handle this requirement successfully. I would be grateful if you send me any documentation which addresses this requirement.
Your suggestions and help will be highly appreciated.
Thank you,
Raghu ram.

Hi,
Step-by-step process for the same is as follows:
1. Create a launch transaction to launch the relevant BOR object at the following
IMG->CRM->IC WebClient->Basic Functions->Transaction launcher -> Configure Transaction Launcher (Wizard).
This wizard is very useful and easy way to create a launch transaction and guides through each step and generates a handler class for you.
2. This transaction now has to be incorporated in the Navigation bar. For this you have to create navigation bar entry and navigation bar profile.
IMG-> CRM-> IC WebClient->Basic Functions -> Define Navigation Bar Profiles
Here you have to first Define Entries where you would input Launch transaction ID created in step 1 and then Define the Navigation Bar Profile.
3. Assign the Navigation bar profile to IC WebClient profile.
Please note that you can you Transaction launcher for incorporating any web links, PCUI Transactions, CRM Transactions, ERP transactions etc.
Regards,
Deepak

How to configure Broadcast messaging for IC Webclient profile

Dear all,
How to configure Broadcast messaging for IC Webclient profile. what are the prerequisites for it?
We are not using EP interface for IC Webclient, then where can I find broadcast messaging URL in SAP CRM system.
I have checked for the relevant BSP application, but could not find.
Please help me to configure the scenario successfully, your help will be highly appreciated.
Best regards,
Raghu ram

Hi raghu
In CRM Broad cast messaging application is CRM _BM,
Go to easy access u2013 go to favourites u2013 select add other objects - select BSP Applications- then select CRM_BM Application.
Select that BSP application and test it u2026
`
Regards,
Narsimha

Opportunity is not showing In IC Webclient Profile Screen

Dear all,
I have called a Opportunity Transaction type in IC Webclient Profile by assigning Business Transaction Profile to ICWC Profile.
Now I can see that opportunity in navigation bar profile, but when I click on it, system is giving an error message saying
" Execution not possible; data flow errors".
and some times opportunity screen is opening in display mode.
I don't know why this problem is coming. Any of you please help me to resolve this problem.
Your help will be highly appreciated.
Thank you
Raghu ram.

Hi,
Opportunity screen is opening in display mode because you may have configured it to open in display mode in Transaction Launcher wizard. If you change the same to "Change" mode it will open in change mode.
Besides, the security authorizations suggested by Glenn. You should also ensure your Internet Explorer security settings are also appropriate. You need to add the relevant website to Trusted site also.
Regards,
Deepak

Customize IC WebClient Profile

Hi all,
I started working on CRM 5.0 ICWC and i am facing some customization issue,
I have copied BuPaMoreContactView.htm view of CRM_IC BSP Application into Z_CRM_ICW appln,
In Framework Profile setting, I have maintained the Contoller Subsitute Z_CRM_ICW for CRM_IC.
Also created one IC Web Client Profile for copiying the default profile setting into it, and have assigned
framework profile in the webclient profileu2019s functional profile u2018RUNTIMEu201D.
I have attached the IC WebClient profile to my User Id..
But still I am not able to see the modifications that I have done in the Z BSP Application.
Is there any link between framework profile and IC WebClient profile which I am missing ??
I checked through notes in oss there i am supposed create some BP and assigned that , canone anyone tell me how to save BP and where to assign that if required.
regards
Saurabh khanna

Hi Saurabh
In Transaction SU3 use:
Parameter: CRM_ICWC_TEST
Parameter Value: xX3456789
Did you copy the controller for the view, Ideally you should copy the controller from transaction BSP_WD_WORKBENCH, this will take the view with it.
Hope this helps
Regards
Arden

IC WEBclient profile not working

Hi All,
i have creadted a profile and aasigned to organisation unit in the ppocw transaction.but while i run the crm_ic transaction the profile is not showing.can any body please help to solve this issue.
Thanks in advance
Sujith

Follow the given steps to make user profile assignment to Organization role.
1. Locate or create the Org unit to which user profile is mapped.
2. Create a position undet it
3. Double click on the position ,righ click on it and assign user (Holder) to it
4. From the menu select the path
Go To->Detail Object->Enhanced Object Description
5. From the active tab highlight the IC WebClient Profile entry
6. From the tool bar click on 'Create Infotype' (F5) icon and assign your IC Web profile there
7. Save it and launch IC Web Client to see your profile changes.
Thanks,
Thirumala.

Pfcg roles behind ic webclient profiles

Hi,
Can anybody tell what are PFCG roles behind for each IC Webclient profiles like SALES B2B, SALES B2C, SERVICE.... (tx: crmc_ic_main)
thanks
Tim

Hi Tim,
Again, PFCG roles are a combination of authorisations, that define what the person linked to the role can do.
e.g. An authorisation is defined that th role can create/change/read sales orders. Within the same role there is an authorisation that indicates that the role cannot create Service Contracts. and so on...
These are standard authorisations that are used by the system.
Hope this is clear now.
ps. Don't forget to reward points if the answers are usefull and when you question is answered reward points and put the question to answered.
Kind regards,
Micha

WebClient Error - Failed to log on to the comm. mgmt. software

Hi, following the CR410 i have created a webclient profile/ framework, and assigned the profile to an org unit.
now when try to open the webclient using crm_ic, i am getting the above error on the IDES system.
<b>"Failed to log on to the communication management software system"</b>
<b>Details of the above error</b>
Diagnosis
An error occurred while logging in to the communication management software system.
System Response
The multichannel services are not available. You will not be able to work with contacts such as phone calls, e-mails, or chat sessions.
Procedure
Contact your system administrator.
Procedure for System Administration
Review the ICI trace.
what could be error...
Thanks,

Have you configured CTI with IC WebClient? If yes under IC WebCLient profile look for CONTACTCENTER function profile and enter correct profile.
If you do not have CTI in place make sure that CONTACTCENTER entry is blank under IC WebClient profile.
Thanks,
Thirumala.

IC WebClient customization u0096 view replacement

Hi everybody.
Does anyone could help me to solve me issue? I have to make some changes in IC WebClient, so to make it I need to replace a couple of standard controllers. As I understood from IC WebClient consultants cookbook, to replace a view I need to do the following steps:
1. In spro transaction, Customer Relationship Management ->Interaction Center WebClient-> Customer-Specific System Modifications -> Define Runtime Framework Profile
- Create runtime framework profile,
- in controller substitutes folder in the tree a left, assign replaced and replacement   controllers. For ex.: CRM_IC | BuPaCreate | ZMY_APLL | BuPaCreate
- in custom controller folder assign custom controller to be called, for CRM_IC it will be IC_BASE | CuCoBDC
2. In spro transaction, Customer Relationship Management ->Interaction Center WebClient->Define IC WebClient Profiles
     - Create profile by coping the DEFAULT one.
- in Assign function profiles folder in the tree a left, for function profile id RUNTIME change profile value form DEFAULT to the name of Runtime Framework Profile we created in the step 1
3. In the cookbook sad: Assign the IC WebClient profile to your users or business partners position in organizational management. I guess that this should connect our created profile with the actual user of the system.
4. Restart the IC WebClient (application CRM_IC). This step is unclear for me, what does that mean Restart?
As a result of this customization I expect that view BuPaCreate from CRM_IC will be changed with BuPaCreate from ZMY_APLL. I use BSP_WD_WORKBENCH transaction to test this changes, defining 'CRM_IC' as application and created profile name as Runtime Profile Name. Can any body explain me how to execute the third step form the very beginning. Cause I did not have any special settings in the system for that, but my basis user. Anyway? any information will be helpful? Look forward for your replies.

Hi Vlad,
   At first thx in sdn forum is give the points to the answer, i think you should give point to Thirumala.
   At last, if you ask for a question of WebClient Cookbook you should have the cookbook and see the process of assign the profile. You can find information of organitional management you can see in the CR100 ( Course SAP of Basic configuration of CRM ) or <a href="http://help.sap.com/saphelp_crm50/helpdata/en/68/5c1738453fde16e10000009b38f8cf/frameset.htm">Organizational Management in SAP CRM Enterprise</a>.
Regards.
Manuel

IC WEBCLIENT: Access via 'NULL' object reference not possible

Hi,
Iam working in ABAP, and learning CRM ABAP on CRM5.0 IDES Demo system I was trying to create a new WebIC by copying one view from CRM_IC to ZCRM_IC bsp application. Following are the steps I following according to Cook book documentation.
1. I copied BuPaDisplayCustomer view and controller from CRM_IC to ZCRM_IC from
    BSP_WD_WORKBENCH by selecting CRM_IC and runtime profile = 'DEFAULT'.
2. Created a runtime profile from SPRO->CRM->IC Webclient->Customer specific modifications->Define
   runtime profile.
3. Copied the 'DEFAULT' runtime profile to my new profile 'Z_COOKBOOK'. Assign 'ZCRM_IC' by
   clicking on 'Controller and substitues'.
   BSP       Replaced Controller         BSP                 ReplacmentController
   CRM_IC BuPaMoreContactView    Z_CRM_IC         BuPaMoreContactView
4. Define IC Webclient profile:
    SPRO->CRM->IC Webclient->Define IC Webclient profile->Copy the DEFAULT profile and assign it to
    'Z_COOKBOOK',
5. Assigned the Webclient profile to the user from t-code 'PPOMW'. Selected 'USER' from the
    existing 'Position' and Goto->Detail object->Enhanced obj descrption.Selected IC webclient from the
   list and created Infotype assigned Webclient profile 'Z_COOKBOOK'.
6. Execute the ZCRM_IC from SE80 by rightclick and Test. Here is my problem,Iam receiving the
   following error in the webpage.
     The following error text was processed in the system CR7 :
           Access via 'NULL' object reference not possible.
    The error occurred on the application server CR7_01 and in the work process 0 .
    The termination type was: RABAX_STATE
The ABAP call stack was:
      Method: SET_MODELS of program CL_CRM_IC_BUPADISPCUSTOME=====CP
      Method: SET_MODELS of program CL_CRM_IC_BUPADISPCUSTOME=====CP
      Method: SET_MODELS of program CL_CRM_IC_BUPADISPCUSTOME_IMPLCP
      Method: DO_REQUEST of program CL_BSP_WD_VIEW_CONTROLLER=====CP
      Method: DO_REQUEST of program CL_BSP_CTRL_ADAPTER===========CP
      Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
      Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
      Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP
      Function: HTTP_DISPATCH_REQUEST of program SAPLHTTP_RUNTIME
      Module: %_HTTP_START of program SAPMHTTP
I check the CRM services and all are active, using IE8 web browser. I just copied the view and controller
from CRM_IC into Custom BSP application i.e., ZCRM_IC.
Above error is occuring even If i run the standard CRM_IC BSP application and select one simple view.
from SE80.
Not sure whether any additional configuration or any special roles to be assigned to the Webclient profile.
Thanks,
Venn.

hello swapna,
we are facing the same error while accessing the leave request link, all jco are testing fine, i checked backend connection and its fine, please tel me how did u resolved that issue,
Thanks in advance.....
ajay

IC WebClient - Setting Startpage in Workspace

Hello everbody,
how can I set the startpage in workspace area (i.e. transaction index or knowledge search)
in IC WebClient? (SAP CRM 4.0 SP 12)
Thanks a lot.
Regards
Dirk

Hi Dirk,
I'm in a 4.0 version also. We have SP07 with service industries add-on.
Can you check the entry below 'Define IC WebClient Profiles'?
If not, try another way to check by editing vision CRMV_IC_INIT in SM30 t-code.
Kind regards,
Garcia

IC WebClient Profile

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