IC WebClient Shared Services Business Roles

Dear All
I have a question regarding the some of the IC Webclient Shared Services roles provided by SAP.
I know that as of CRM 7.0 EHP 1.0 SAP provides separate roles for Accounting Interaction Center, Employee Interaction center and ITDS- IT HelpDesk Role along with a Shared Services Agent Role.
I want to know that is it recommended to combine the Accounting Interaction Center, Employee Interaction Center and IT HelDesk role into one role or the opporsite way of using separte roles for separate functions.
Thanks
Tarang

Hello
Well...it depends.
If you want your agents to handle all types of calls and you don't have a big-big company with many employees and a big support desk, the best option (due to maintenance reasons) is keeping everything in a single business role with a multi account identification profile.
On the other hand, if you have agents with separate and independent account, IT and employee tasks and your business processes are different depending on who is on the phone, you need three different business roles.
So, to summarize, it depends on your project needs and your company size.
Regards
Joaquin

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Hi,
Please go through SAP Help at
http://help.sap.com/saphelp_crm60/helpdata/en/46/15306a2fd214dbe10000000a155369/frameset.htm
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New book on Interaction Center available from SAP Press!
Go through the following thread
Documentation for Interaction Center (IC) WebClient
Go through the cookbook details at
CRM 2007 WebClient Cookcook available!
Regards,
Deepak

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Hello,
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hi luis,
your error description reminds me of an inactive SICF, but you wrote, that you checked this before.
on this forum is an excellent entry with lots of hints and tipp for the IC WebUI:
Documentation for Interaction Center (IC) WebClient
Documentation for Interaction Center (IC) WebClient
maybe this will help.
best wishes,
hakan

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Standard WebClient UI business role for the CRM 7.0

Hello Gurus
where can we get the below mentioned thing....i tried in service market place but i did not get
The predefined authorization roles are provided as attachment BP_CRM_ROLES.ZIP to the collective note of this SAP Best Practices version. Download and unzip the roles to your local directory
after dowloading we need to uplaod in to PFCG roles
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The business roles will be adapted to the Best Practices scenario scope)
i am struck of ove here
regards
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Hi Sreeram,
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Hope this will help you.
Thanx
Chinmaya

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Timur

You can't access Business Rules from Shared Services. This is no different from any other application - Planning, Essbase, etc. You can provision users to the application roles, but you can't actually do anything with the application, other than security, in Shared Services. You use Admin Services to maintain Business Rules.

CRM WebClient Error login after selecting business role

Gurus,
I am facing a problem with WebClient UI. Once i login I select a Business role and either I get a blank screen or the following error:
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An exception occurred during the internal HTTP communicationException Class CX_BSP_WD_HTTP_RESPONSE_ERROR
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/default_host/sap/public/bc/ur
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/default_host/sap/bc/bsp/sap/crm_ui_frame
/default_host/sap/bc/bsp/sap/crm_bsp_frame
/default_host/sap/bc/bsp/sap/gsbirp
/default_host/sap/bc/bsp/sap/thtmlb_scripts
/default_host/sap/bc/bsp/sap/thtmlb_styles
/default_host/sap/bc/bsp/sap/crm_thtmlb_util
/default_host/sap/bc/bsp/sap/bspwd_basics
/default_host/sap/bc/bsp/sap/bsp_wd_base
/default_host/sap/bc/bsp/sap/crmcmp_hdr
/default_host/sap/bc/bsp/sap/crmcmp_hdr_std
/default_host/sap/bc/bsp/sap/uicmp_ltx
/default_host/sap/bc/bsp/sap/bsp_dlc_frcmp
all services under /default_host/sap/crm
all services under /default_host/sap/bc/webdynpro
all services under /default_host/sap/bc/bsp/sap/crm_ic
/default_host/sap/bc/bsp/sap/crm_ui_sysmsg
/default_host/sap/bc/bsp/sap/iccmp_css
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Task List Access Manager Role in Shared Services

Hi
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Hi,
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John
http://john-goodwin.blogspot.com/

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2008-05-02 11:53:50,718 [ExecuteThread: '13' for queue: 'weblogic.kernel.Default'] WARN com.hyperion.css.spi.impl.nv.NativeProvider.getHierarchicalRoleTree(Ljava.util.Map;Ljava.lang.String;Lcom.hyperion.css.common.CSSRoleNode;Ljava.lang.String;Lcom.hyperion.css.spi.util.jndi.CSSDirContext;Ljava.util.Locale;Ljava.util.ResourceBundle;)V(Optimized Method) - Exception getting Child Roles in hierarchy due to Illegal or invalid id.dflt passed in. Please check the argument.
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Edited by: Teddd on Jan 10, 2013 9:43 AM

Working with Oracle on it, they think it is a bug.

Shared Services: Role Assignment

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Business Role, Technical Profile, Application, Start Page in UI for service

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I have made all the settings in accordance with C04 to use the UI for the services role (copy of business role SERVICEPRO). Created the relevant PFCG role and a position in the org model; with a user and the business role assigned to the position. But I am getting an empty page on login.
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Regards,
DP

Hi Deepak,
few cents that might help:
- Your problem is definitely not related to authorization issues. (easily derived by the nature of the error message and the point where it occurs (CL_BSP_WD_STREAM_LOADER))
- The error message you received is being raised when CRM UI runtime tries to load a runtime repository. In case a runtime repository of a component has dynamic parts (e.g. the shell part itself), the repository is being loaded by the system via HTTP or HTTPS, depending on system settings. This results in the system sending a HTTP(S) request to itself.
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a) the system cannot "see" itself on the network (hosts problem, reverse proxy sceanrios, etc.)
b) the runtime repository doesn't exist at all (ressource doesn't exist). This sometimes happens if component enhancements are active in a client (customizing settings) but the respective enhancement component (development objects) haven't made it into the system.
c) In your case we can rule out this one: the SICF service for the UI component is not active - in that case the response would likely have been something like "Access forbidden" and you confirmed already all SICF services being active
To get more clarity, you might want to proceed as follows:
- Set a breakpoint in the line mentioned in the error message. You can access the source code of the releavant method using SE38 even though the include name looks pretty scary in the message (CL_BSP_WD_STREAM_LOADER=======CM02 or so).
- In the debugger, check the name of the URL that had been tried to access (The variable should be available some lines above the breakpoint where the request gets sent).
- try to access the same URL directly from your browser.
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Peter

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Thanks!!!!

Thanks for the reply.
I am taking export only first and this is what i got from export, if you see below under role id there are some codes generated internally, if I have to give any group different roles like planner, application creator, interactive user... where in csv file I can define those.
#provisioning
project_name ----------     application_name     -----role_id     --------------------------------------------------------------------------------------------- product_typ--------user_id-------     user_provider
Default Application Group---     CPSPlan-----     native://DN=cn=HP:0003,ou=HP,ou=Roles,dc=css,dc=hyperion,dc=com?ROLE--     HP-11.1.2.0-------     admin--------Native Directory
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Default Application Group---     CPSPlan-----     native://DN=cn=HP:0001,ou=HP,ou=Roles,dc=css,dc=hyperion,dc=com?ROLE--     HP-11.1.2.0-------     devusr-------Native Directory
Default Application Group---     CPSPlan-----     native://DN=cn=HP:0001,ou=HP,ou=Roles,dc=css,dc=hyperion,dc=com?ROLE--     HP-11.1.2.0-------     OMBUsr-----     Native Directory
Default Application Group---     CPSPlan------native://DN=cn=HP:0003,ou=HP,ou=Roles,dc=css,dc=hyperion,dc=com?ROLE--HP-11.1.2.0-------     processadmin-----     Native Directory
Regards.

IC WebClient Shared Services Business Roles

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