IC WebClient - Text "Problem description" with formular?

Hello,
Did someone already tried to generate/ create/ attach a customer-specific "Text formular" in the IC WebClient (transaction "service ticket")?
=> There is currently a "Text subscreen" in the ICW service ticket, containing the following Text Types:
- Problem description
- Internal note
- Footer text
We'd like to get within the "problem description" a pre-defined formular (containing questions and answer options) so that the service agent can easily and rapidly enter the answers to standard questions which are always asked at the beginning of a service customer call.
For the moment, these Text fields are only "free text entry fields"... We'd like to get a formular here.
Thanks for your infos!
Regards,
Nadine

Hi,
Did you solve this issue?. I need to do the same..
Regards,
Lyda

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    Report generated April 14, 2015 at 9:50:48 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
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        iMac (24-inch, Early 2008) (Verified)
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        [killed]    com.apple.bird.plist
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cloudd.plist
        [killed]    com.apple.coreservices.appleid.authentication.plist
        [killed]    com.apple.coreservices.uiagent.plist
        [killed]    com.apple.EscrowSecurityAlert.plist
        [killed]    com.apple.icloud.fmfd.plist
        [killed]    com.apple.iconservices.iconservicesagent.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.pluginkit.pkd.plist
        [killed]    com.apple.printtool.agent.plist
        [killed]    com.apple.recentsd.plist
        [killed]    com.apple.secd.plist
        [killed]    com.apple.security.cloudkeychainproxy.plist
        [killed]    com.apple.spindump_agent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        19 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.AssetCacheLocatorService.plist
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.coresymbolicationd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.diagnosticd.plist
        [killed]    com.apple.emond.aslmanager.plist
        [killed]    com.apple.iconservices.iconservicesagent.plist
        [killed]    com.apple.iconservices.iconservicesd.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.periodic-daily.plist
        [killed]    com.apple.periodic-monthly.plist
        [killed]    com.apple.periodic-weekly.plist
        [killed]    com.apple.sandboxd.plist
        [killed]    com.apple.softwareupdate_download_service.plist
        [killed]    com.apple.spindump.plist
        [killed]    com.apple.tccd.system.plist
        [killed]    com.apple.wdhelper.plist
        [killed]    com.apple.xpc.smd.plist
        20 processes killed due to memory pressure
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [running]    com.GoodShop.updater.plist [Click for support]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
        Google Earth Web Plug-in: Version: 5.2 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]
        RealPlayer Plugin: Version: Unknown [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        DivXBrowserPlugin: Version: 2.0 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0
        googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]
        VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]
    Safari Extensions: ℹ️
        avast! Online Security
        Goodshop app
    3rd Party Preference Panes: ℹ️
        DivX  [Click for support]
        Flip4Mac WMV  [Click for support]
        MacFUSE  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 438.11 GB Disk used: 86.50 GB
        Destinations:
            Backup [Local]
            Total size: 159.70 GB
            Total number of backups: 3
            Oldest backup: 2014-11-24 05:20:18 +0000
            Last backup: 2015-02-01 03:04:02 +0000
            Size of backup disk: Too small
                Backup size 159.70 GB < (Disk used 86.50 GB X 3)
    Top Processes by CPU: ℹ️
             8%    WindowServer
             5%    DashboardClient
             3%    mds
             2%    launchd
             0%    ocspd
    Top Processes by Memory: ℹ️
        64 MB    WindowServer
        52 MB    thunderbird
        34 MB    mds
        34 MB    Mail
        30 MB    mds_stores
    Virtual Memory Information: ℹ️
        654 MB    Free RAM
        834 MB    Active RAM
        777 MB    Inactive RAM
        903 MB    Wired RAM
        102.49 GB    Page-ins
        1.46 GB    Page-outs
    Diagnostics Information: ℹ️
        Standard users cannot read /Library/Logs/DiagnosticReports.
        Run as an administrator account to see more information.

    Hi Linc!  Sorry for the delay.  Here is the information:
    Start time: 16:48:08 02/28/15
    Revision: 1241
    Model Identifier: iMac10,1
    System Version: OS X 10.10.2 (14C109)
    Kernel Version: Darwin 14.1.0
    Time since boot: 10 days 21:04
    UID: 502
    SerialATA
        ST*******ASQ                          
    USB
        officejet 4200 series (Hewlett Packard)
    Bluetooth
        Apple Wireless Mouse
    FileVault 2: On FileVault master keychain appears to be installed
    FileVault 1: On
    I/O wait time (ms/s)
        launchd (UID 0): 53
    Font issues: 40
    Firewall: On
    System caches/logs
        1987 MB: /System/Library/Caches/com.apple.coresymbolicationd/data
    Diagnostic reports
        2015-01-31 SecurityAgent crash
        2015-02-01 2BUA8C4S2C.com.agilebits.onepassword4-helper crash
        2015-02-01 IMDPersistenceAgent crash
        2015-02-01 secd crash
        2015-02-20 Inkjet7 crash
        2015-02-28 IMDPersistenceAgent crash
        2015-02-28 secd crash x2
    Kernel log
        Feb 23 07:06:08 Failed to get hibernate image filename
        Feb 23 17:07:05 Failed to get hibernate image filename
        Feb 24 07:06:05 Failed to get hibernate image filename
        Feb 24 17:47:13 Failed to get hibernate image filename
        Feb 24 18:31:50 IOAudioStream[0xffffff802df40400]::clipIfNecessary() - Error: counted 1 clip more than one buffer ahead errors.
        Feb 24 19:14:41 Failed to get hibernate image filename
        Feb 24 20:56:40 Failed to get hibernate image filename
        Feb 24 22:14:14 Failed to get hibernate image filename
        Feb 24 22:38:31 Failed to get hibernate image filename
        Feb 25 06:58:23 Failed to get hibernate image filename
        Feb 25 17:40:53 Failed to get hibernate image filename
        Feb 25 21:04:27 Failed to get hibernate image filename
        Feb 25 21:31:52 Failed to get hibernate image filename
        Feb 26 07:03:06 Failed to get hibernate image filename
        Feb 26 17:06:59 Failed to get hibernate image filename
        Feb 27 06:58:56 Failed to get hibernate image filename
        Feb 27 17:02:56 Failed to get hibernate image filename
        Feb 27 19:17:20 Failed to get hibernate image filename
        Feb 27 23:04:12 Failed to get hibernate image filename
        Feb 28 10:09:19 Failed to get hibernate image filename
        Feb 28 13:07:21 Failed to get hibernate image filename
        Feb 28 14:08:38 Failed to get hibernate image filename
        Feb 28 15:11:16 Failed to get hibernate image filename
        Feb 28 16:18:21 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
        Feb 28 16:29:32 Failed to get hibernate image filename
    System log
            label = "2.5.4.3";
            "localized label" = "2.5.4.3";
            type = string;
            value = "courier.sandbox.push.apple.com";
        Feb 28 16:30:55 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
        Feb 28 16:31:09 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8424]
        Feb 28 16:31:44 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8433]
        Feb 28 16:32:36 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
        Feb 28 16:34:16 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
        Feb 28 16:38:37 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "1Password mini" for over 1.00 seconds. Server has re-enabled them.
        Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
        Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
        Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
        Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
        Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
        Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
        Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
        Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
        Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
        Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
        Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
        Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
        Feb 28 16:46:20 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8979]
        Feb 28 16:49:02 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
    Daemons
        com.apple.AccountPolicyHelper
        com.apple.AssetCacheLocatorService
        com.apple.CodeSigningHelper
        com.apple.MobileFileIntegrity
        com.apple.awdd
        com.apple.backupd-auto
        com.apple.cache_delete
        com.apple.coresymbolicationd
        com.apple.ctkd
        com.apple.diagnosticd
        com.apple.emond.aslmanager
        com.apple.iconservices.iconservicesagent
        com.apple.iconservices.iconservicesd
        com.apple.ifdreader
        com.apple.installd
        com.apple.installer.osmessagetracing
        com.apple.nehelper
        com.apple.networkd_privileged
        com.apple.nsurlsessiond_privileged
        com.apple.nsurlstoraged
        com.apple.periodic-daily
        com.apple.periodic-monthly
        com.apple.periodic-weekly
        com.apple.sandboxd
        com.apple.secinitd
        com.apple.security.syspolicy
        - status: -15
        com.apple.softwareupdate_download_service
        com.apple.softwareupdated
        com.apple.spindump
        com.apple.sysmond
        com.apple.systemstatsd
        com.apple.tccd.system
        com.apple.watchdogd
        com.apple.wdhelper
        org.cups.cupsd
    Agents
        2BUA8C4S2C.com.agilebits.onepassword4-helper
        com.adobe.ARM.UUID
        com.apple.AirPortBaseStationAgent
        com.apple.imdpersistence.IMDPersistenceAgent
        - status: -10
        com.apple.secd
        - status: -10
    User crontab
        59 16 * * 7 /Applications/MacScan\ 2/MacScan.app/Contents/MacOS/MacScan -autoscan YES
    Firefox extensions
        Mozilla Firefox hotfix
    Widgets
        iCal
    iCloud errors
        cloudd 7
        comapple.InputMethodKit.UserDictionary 2
        CallHistorySyncHelper 1
    Continuity errors
        sharingd 1
    Restricted files: 174
    Lockfiles: 30
    High file counts
        Desktop: 54
    Accessibility
        Scroll Zoom: On
    Contents of /System/Library/Security/authorization.plist
        - mod date: Oct  9 02:17:00 2014
        - checksum: 2720110640
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>comment</key>
        <string>The name of the requested right is matched against the keys.  An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
        allow rule: this is always allowed
        &lt;key&gt;com.apple.TestApp.benign&lt;/key&gt;
        &lt;string&gt;allow&lt;/string&gt;
        deny rule: this is always denied
        &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
        &lt;string&gt;deny&lt;/string&gt;
        user rule: successful authentication as a user in the specified group(5) allows the associated right.
        The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
        The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
        The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0.  This defaults to false if not specified.
        See remaining rules for examples.
        </string>
        <key>rights</key>
        <dict>
        <key></key>
        <dict>
        <key>class</key>
        <string>rule</string>
        <key>comment</key>
        ...and 1850 more line(s)
    Contents of /private/etc/authorization.deprecated
        - mod date: Oct 25 13:37:39 2014
        - checksum: 842352627
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>comment</key>
        <string>The name of the requested right is matched against the keys.  An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
        allow rule: this is always allowed
        &lt;key&gt;com.apple.TestApp.benign&lt;/key&gt;
        &lt;string&gt;allow&lt;/string&gt;
        deny rule: this is always denied
        &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
        &lt;string&gt;deny&lt;/string&gt;
        user rule: successful authentication as a user in the specified group(5) allows the associated right.
        The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
        The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
        The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0.  This defaults to false if not specified.
        See remaining rules for examples.
        </string>
        <key>rights</key>
        <dict>
        <key></key>
        <dict>
        <key>class</key>
        <string>rule</string>
        <key>comment</key>
        ...and 1013 more line(s)
    Contents of /private/etc/pam.d/prl_disp_service
        - mod date: Mar  5 03:24:01 2010
        - checksum: 1160556194
        auth       required       pam_nologin.so
        auth       optional       pam_afpmount.so
        auth       sufficient     pam_securityserver.so nullok
        auth       sufficient     pam_unix.so  nullok
        auth       required       pam_deny.so
        account    required       pam_permit.so
        password   required       pam_deny.so
        session    required       pam_permit.so
        session    optional       pam_afpmount.so
    Contents of /private/etc/pam.d/prl_disp_service.snow_leopard
        - mod date: Mar  5 03:24:01 2010
        - checksum: 2633576920
        auth       optional       pam_krb5.so
        auth       optional       pam_mount.so
        auth       sufficient     pam_serialnumber.so serverinstall legacy
        auth       required       pam_opendirectory.so
        account    required       pam_nologin.so
        account    required       pam_opendirectory.so
        password   required       pam_deny.so
        session    required       pam_launchd.so
        session    required       pam_uwtmp.so
        session    optional       pam_mount.so
        auth       optional       pam_krb5.so
        auth       optional       pam_mount.so
        auth       sufficient     pam_serialnumber.so serverinstall legacy
        auth       required       pam_opendirectory.so
        account    required       pam_nologin.so
        account    required       pam_opendirectory.so
        password   required       pam_deny.so
        session    required       pam_launchd.so
        session    required       pam_uwtmp.so
        session    optional       pam_mount.so
    Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
        - mod date: Aug  1 17:37:19 2012
        - checksum: 408149527
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>Label</key>
        <string>com.adobe.ARM.UUID</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>12600</integer>
        </dict>
        </plist>
    Applications
        /Applications/Acrobat 6.0 Professional/Acrobat 6.0.2 Professional.app
        - N/A
        /Applications/Acrobat 6.0 Professional/Acrobat Distiller 6.0.2.app
        - com.adobe.distiller
        /Applications/Adobe/Acrobat.com.app
        - com.adobe.mauby.UUID.1
        /Applications/Adobe/Adobe Help.app
        - chc.UUID.1
        /Applications/Bible Explorer 4.app
        - com.BE8.wordsearchbible.corp
        /Applications/DivX Converter.app
        - N/A
        /Applications/DivX Player.app
        - com.divx.DivX_Player
        /Applications/DivX/DivX Community.app
        - com.spritec.DVD
        /Applications/DivX/DivX Products.app
        - com.spritec.DVD
        /Applications/DivX/DivX Support.app
        - com.spritec.DVD
        /Applications/DivX/Uninstall DivX for Mac.app
        - com.divxinc.uninstalldivxformac
        /Applications/FOX News Live.app
        - FoxPlayerAIR.UUID.1
        /Applications/Flip4Mac/WMV Player.app
        - net.telestream.wmv.player
        /Applications/Garmin Express.app
        - com.garmin.renu.client
        /Applications/Garmin WebUpdater.app
        - com.garmin.WebUpdater
        /Applications/Hewlett-Packard/HP Image Edit.app
        - com.hp.hpimageedit
        /Applications/Hewlett-Packard/HP Image Print.app
        - com.hp.photo.imageprint
        /Applications/Hewlett-Packard/HP Image Zone.app
        - com.hp.imagezone
        /Applications/Hewlett-Packard/HP Instant Share.app
        - com.hp.photo.instantshare
        /Applications/Hewlett-Packard/HP Panorama Stitching.app
        - com.hp.PanoramaStitching
        /Applications/Hewlett-Packard/HP Photo and Imaging Software/HP E-mail Portal/HP E-mail Portal
        - N/A
        /Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app
        - com.hp.director.docker
        /Applications/Hewlett-Packard/HP Software Update.app
        - com.hp.softwareupdate
        /Applications/Hewlett-Packard/HP Uninstaller
        - N/A
        /Applications/Karaoke Maker/Audacity.app
        - net.sourceforge.audacity
        /Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute
        - com.macromedia.Contribute
        /Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute/Contents/MacOS/Contribute
        - N/A
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8
        - com.macromedia.Dreamweaver
        /Applications/Macromedia Studio 8/Macromedia Extension Manager/Extension Manager.app
        - com.macromedia.ExtensionManager
        /Applications/Macromedia Studio 8/Macromedia Fireworks 8/Fireworks 8.app
        - com.macromedia.fireworks
        /Applications/Macromedia Studio 8/Macromedia Flash 8 VideoEncoder/Flash 8 Video Encoder.app
        - com.macromedia.FLVEncoder
        /Applications/Macromedia Studio 8/Macromedia Flash 8/Flash 8.app
        - com.macromedia.flash.8
        /Applications/Microsoft AutoUpdate.app
        - com.microsoft.autoupdate
        /Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer
        - com.MindVision.VISEX
        /Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer/Contents/MacOSClassic/Handheld Sync Installer
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Microsoft Language Register/Microsoft Language Register
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Remote Desktop Connection/Remote Desktop Connection
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer/Contents/MacOS/Windows Media Installer
        - N/A
        /Applications/Microsoft Office 2004/MSN Messenger.app
        - Microsoft/com.microsoft.Messenger
        /Applications/Microsoft Office 2004/Microsoft Entourage
        - N/A
        /Applications/Microsoft Office 2004/Microsoft Excel
        - N/A
        /Applications/Microsoft Office 2004/Microsoft PowerPoint
        - N/A
        /Applications/Microsoft Office 2004/Microsoft Word
        - N/A
        /Applications/Microsoft Office 2004/Office/Alerts Daemon.app
        - Microsoft/com.microsoft.AlertsDaemon
        /Applications/Microsoft Office 2004/Office/Database Utility
        - N/A
        /Applications/Microsoft Office 2004/Office/Equation Editor
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Cert Manager.app
        - com.microsoft.certmgr
        /Applications/Microsoft Office 2004/Office/Microsoft Clip Gallery
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Database Daemon
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Error Reporting.app
        - com.microsoft.error_reporting
        /Applications/Microsoft Office 2004/Office/Microsoft Graph
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Office Notifications
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Query
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Sync Services.app
        - com.microsoft.entourage.syncservices
        /Applications/Microsoft Office 2004/Office/Organization Chart
        - N/A
        /Applications/Microsoft Office 2004/Office/Project Gallery Launcher
        - N/A
        /Applications/Open XML Converter.app
        - com.microsoft.OfficeConverter
        /Applications/OpenOffice.app
        - org.openoffice.script
        /Applications/Quicken 2007/Quicken 2007
        - com.intuit.quicken
        /Applications/Quicken 2007/Quicken 2007/Contents/MacOS/Quicken 2007
        - N/A
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer
        - com.intuit.ero
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer/Contents/MacOSClassic/Emergency Records Organizer
        - N/A
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Home Inventory.app
        - com.intuit.HomeInventory
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Backup Utility.app
        - com.intuit.quicken.dotmac
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Scheduler
        - N/A
        /Applications/RealPlayer Converter.app
        - com.real.converter
        /Applications/RealPlayer.app
        - com.RealNetworks.RealPlayer
        /Applications/TorBrowser.app
        - N/A
        /Applications/Utilities/Adobe AIR Application Installer.app
        - com.adobe.air.ApplicationInstaller
        /Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app
        - "com.Adobe.ESD.AdobeUpdaterApplication"
        /Library/Application Support/Adobe/AdobePDF.app
        - com.Adobe.print.AdobePDF.bef
        /Library/Application Support/DivX/DivXUpdater.app
        - com.divx.DivXUpdater
        /Library/Application Support/Hewlett-Packard/Software Update/HP Rules Processor.app
        - com.hp.rulesprocessor
        /Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app
        - com.hp.HPScheduler
        /Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater
        - N/A
        /Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater/Contents/MacOS/HP Software Updater
        - N/A
        /Library/Application Support/Microsoft/HV1.0/Microsoft Help Viewer.app
        - com.microsoft.helpviewer
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Charts.app
        - com.microsoft.openxml.chartconverter.app
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Excel.app
        - com.microsoft.openxml.excel.app
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Word.app
        - com.microsoft.openxml.word.app
        /Library/Application Support/Microsoft/Office Converter Support/pptfc.app
        - com.microsoft.openxml.powerpoint.app
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        - com.microsoft.silverlight.sllauncher
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        - com.apple.ScriptEditor.id.cocoa-applet-template
        /Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app
        - com.apple.ScriptEditor.id.droplet-with-settable-properties-template
        /Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app
        - com.apple.ScriptEditor.id.file-processing-droplet-template
        /Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app
        - com.apple.ScriptEditor.id.image-file-processing-droplet-template
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/flashplayer
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_burn_cd.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_export_images.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_import_images.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_panorama_stitch.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_folders.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_edit.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_print.app
        - N/A
        /Library/Documentation/User Guides and Information.localized/Apple Hardware Test Read Me.app
        - com.apple.AppleHardwareTestReadMe
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
        - com.adobe.air.ApplicationInstaller
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app
        - com.adobe.air.Template
        /Library/Image Capture/Scripts/Import and View with iPhoto.app
        - com.hp.iPhoto.icautotask
        /Library/Parallels/Parallels Mounter.app
        - com.parallels.server.mounter
        /Library/Printers/hp/Fax/fax.backend
        - com.hp.fax
        /Library/Printers/hp/Fax/rastertofax.filter
        - com.hp.rastertofax
        /Library/Printers/hp/cups/filters/commandtohp.filter
        - com.hp.print.cups.filter.commandtohp
        /Library/Printers/hp/cups/filters/pdftopdf.filter
        - com.hp.print.cups.filter.pdftopdf
        /Library/Printers/hp/cups/tools/autosetup.tool
        - com.hp.print.autosetup
        /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app
        - com.google.Chrome.app.Default-bepbmhgboaologfdajaanbcjmnhjmhfn-internal
        /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app
        - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal
        /Users/USER/Library/Caches/com.adobe.Reader.ARM/UUID/Adobe Reader Updater.app
        - com.adobe.ARM
        /mike's old computer/Adobe/AdobePDF.app
        - com.Adobe.print.AdobePDF.bef
        /mike's old computer/Adobe/Installers/R2/Setup.app
        - com.adobe.Installers.Setup
        /mike's old computer/Deimos Rising/Deimos Rising
        - N/A
        /mike's old computer/IA_Installers/TypingMaster_for_Mac/TypingMasterMac.app
        - N/A
        /mike's old computer/TypingMasterMac/UninstallerData/Uninstall TypingMaster for Mac.app
        - N/A
        /mike's old computer/TypingMasterMac/itutoreng.app
        - N/A
        /mike's old computer/adobe applications/Adobe GoLive CS/Adobe GoLive CS.app
        - com.adobe.GoLive
        /mike's old computer/adobe applications/Adobe Illustrator CS/2.app
        - com.adobe.illustrator
        /mike's old computer/adobe applications/Adobe InDesign CS/InDesign CS.app
        - com.adobe.InDesign
        /mike's old computer/adobe applications/Adobe InDesign CS/Plug-Ins/Online/AUMLibrary.cfm/Contents/SharedSupport/Adobe Update Manager.app
        - com.adobe.ESD.AUM
        /mike's old computer/adobe applications/Adobe Photoshop CS/Adobe ImageReady CS.app
        - com.adobe.ImageReady
        /mike's old computer/adobe applications/Adobe Photoshop CS/Adobe Photoshop CS.app
        - com.adobe.Photoshop
        /mike's old computer/adobe applications/Adobe Version Cue/Uninstall Adobe Version Cue.app
        - N/A
        /old computer stuff/At Ease Setup Folder/At Ease Setup
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Apple System Profiler
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Calculator
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Chooser
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/FaxStatus
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Graphing Calculator
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Browse the Internet
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Connect To...
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Mail
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Key Caps
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Note Pad
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Remote Access Status
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Scrapbook
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Sherlock
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/SimpleSound
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Stickies
        - N/A
        /old computer stuff/OLDIESystem Folder/Application Support/IntelliTools/Classic Sending Helper
        - N/A
        /old computer stuff/OLDIESystem Folder/Application Support/Norton AntiVirus ƒ/NAV Small Scanner
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Appearance
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Apple Menu Options
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/AppleTalk
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/ColorSync
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Configuration Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Control Strip
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Date & Time
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/DialAssist
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Energy Saver
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Extensions Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/File Exchange
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/File Sharing
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/General Controls
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Infrared
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Internet
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Keyboard
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Location Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Memory
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Microsoft Office Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Modem
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Monitors & Sound
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Mouse
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Numbers
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/QuickTime™ Settings:™ Settings:
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/QuikSync
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Remote Access
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Speech
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Startup Disk
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/TCP:IP
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Text
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Users & Groups
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Web Sharing
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Application Switcher
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/ColorSync Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Control Strip Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Desktop PrintMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Desktop Printer Spooler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/FBC Indexing Scheduler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/FaxMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Find/Find by Content Indexing
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Folder Actions
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Norton Scheduler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/PrintMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Time Synchronizer
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Web Sharing Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Help/Apple Help Viewer/Help Viewer
        - N/A
        /old computer stuff/OLDIESystem Folder/MacTCP DNR
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/Desktop Printer Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/Network Setup Scripting
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/URL Access Scripting
        - N/A
        /old computer stuff/OLDIESystem Folder/System Extensions (Disabled)/AOL 5.0 Backup Installer
        - N/A
        /old computer stuff/Tony Hawk's Pro Skater 4/Tony Hawk's Pro Skater 4.app
        - com.aspyr.thps4
    Frameworks
        /Library/Frameworks/Adobe AIR.framework
        - com.adobe.AIR
        /Library/Frameworks/DivX Toolkit.framework
        - com.divx.divxtoolkit
        /Library/Frameworks/EWSMac.framework
        - com.eSellerate.EWSMac67108868
        /Library/Frameworks/HPSmartPrint.framework
        - com.hp.print.HPSmartPrint
        /Library/Frameworks/MacFUSE.framework
        - com.google.MacFUSE
        /Library/Frameworks/PrintMeSSL.framework
        - com.efi.printme.ssl
        /Library/Frameworks/TSLicense.framework
        - net.telestream.license
    PrefPane
        /Library/PreferencePanes/DivX.prefPane
        - com.divx.divxprefs
        /Library/PreferencePanes/Flip4Mac WMV.prefPane
        - net.telestream.wmv.prefpane
        /Library/PreferencePanes/MacFUSE.prefPane
        - com.google.MacFUSE
    Bundles
        /Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
        - info.emagic.driver.unitor
        /Library/Contextual Menu Items/ParallelsCM.plugin
        - com.parallels.cmplugin
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin
        - com.adobe.adobecp
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin
        - com.macromedia.FlashPlayer-10.6.plugin
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/adobecp.plugin
        - com.adobe.adobecp20
        /Library/Internet Plug-Ins/AdobePDFViewer.plugin
        - com.adobe.acrobat.pdfviewer
        /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
        - com.adobe.acrobat.pdfviewerNPAPI
        /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
        - com.divx.DivXBrowserPlugin
        /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
        - net.telestream.wmv.plugin
        /Library/Internet Plug-Ins/GarminGpsControl.plugin
        - com.garmin.GarminGpsControl
        /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
        - com.Google.GoogleEarthPlugin.plugin
        /Library/Internet Plug-Ins/Silverlight.plugin
        - com.microsoft.SilverlightPlugin
        /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
        - com.google.googletalkbrowserplugin
        /Library/Internet Plug-Ins/iPhotoPhotocast.plugin
        - com.apple.plugin.iPhotoPhotocast
        /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
        - com.google.o1dbrowserplugin
        /Library/Printers/Macromedia/PDEs/FlashPaperPDE.plugin
        - com.macromedia.flashpaper.pde.FlashPaperPDE
        /Library/Printers/PPD Plugins/AdobePDFPDE.plugin
        - com.Adobe.print.AdobePDF.pde
        /Library/QuickLook/GBQLGenerator.qlgenerator
        - com.apple.garageband.quicklookgenerator
        /Library/QuickLook/ParallelsQL.qlgenerator
        - com.parellels.quicklookgenerator
        /Library/Spotlight/GBSpotlightImporter.mdimporter
        - com.apple.garageband.spotlightimporter
        /Library/Spotlight/Microsoft Entourage.mdimporter
        - com.microsoft.entourageMDImporter
        /Library/Spotlight/ParallelsMD.mdimporter
        - com.parallels.mdimporter
        /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/12.0.0.70/PepperFlashPlayer.plugin
        - com.macromedia.PepperFlashPlayer.pepper
        /Users/USER/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin
        - com.citrixonline.mac.WebDeploymentPlugin
    Library paths
        /Applications/Karaoke Maker/libmp3lame.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/Frameworks/libwchar.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/CoreTypes.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibCURL.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibCrypto.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/LibSSL.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/SystemFrameworkUtils.dylib
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8/Contents/MacOS/ZLib.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/DWANative.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdCaps.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKCmdFS.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/ARKEngine.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/AdobePIM.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/PWANative.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_caps.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_oobelib.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_upgrade.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/UWA/UWANative.dylib
        /Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
        /Library/Application Support/DivX/Libraries/libDivXDesktopSupport.dylib
        /Library/Application Support/DivX/QtPlugins/accessible/libqtaccessiblewidgets.dylib
        /Library/Application Support/DivX/QtPlugins/iconengines/libqsvgicon.dylib
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        /Library/Application Support/DivX/QtPlugins/sqldrivers/libqsqlite.dylib
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
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        /Library/Printers/hp/Frameworks/HPDeviceModel.framework/Versions/3.0/Frameworks /Core.framework/Versions/3.0/Libraries/libHPIOnetsnmp.5.dylib
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        /Library/Printers/hp/Frameworks/HPSmartX.framework/Versions/C/Resources/lib/SxC FReader.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libnspr4.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libnssckbi.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libplc4.dylib
        /Users/USER/Library/Application Support/AOL Desktop/Security/libplds4.dylib
        /Users/USER/Library/Application Support/Firefox/Profiles/w5owlxqa.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib
        /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.758/_platform_specific/mac_x64/libwidev inecdm.dylib
        /Users/USER/Library/Caches/com.apple.ScreenSaver.Engine/com.apple.vision/com.ap ple.vision.64FaceCoreCLKernel.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libpbodbc3.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-jni-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-pb-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-rw-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/libps-util-gcc2-v8_50.dylib
        /mike's old computer/adobe applications/Adobe Version Cue/tomcat/webapps/ROOT/WEB-INF/components/com.adobe.bauhaus.nativecomm/res/VCF oundation.dylib
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        /usr/local/lib/libfreetype.dylib
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        /usr/local/lib/libfuse_ino64.2.dylib
    Installations
        Norton AntiVirus Application: 6/20/10, 10:21 PM
        Symantec Scheduler: 6/20/10, 10:21 PM
        Microsoft® Silverlight™ Browser Plug-In: 6/19/10, 8:25 PM
        Parallels Desktop 5 for Mac: 6/10/10, 6:02 AM
        MacFUSE Core: 6/10/10, 6:03 AM
    Elapsed time (sec): 317
    <Edited By Host>

  • Here are my Etrecheck results....can anyone help me get my computer faster?  Problem description: Computer very slow-.and unresponsive  EtreCheck version: 2.1.8 (121) Report generated April 16, 2015 at 10:19:42 AM EDT

    Problem description:
    Computer very slow….and unresponsive
    EtreCheck version: 2.1.8 (121)
    Report generated April 16, 2015 at 10:19:42 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,1
        1 2.3 GHz Intel Core i7 CPU: 4-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 412
    Video Information: ℹ️
        Intel HD Graphics 4000
        NVIDIA GeForce GT 650M - VRAM: 512 MB
            Color LCD 1440 x 900
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 7 days 18:4:45
    Disk Information: ℹ️
        APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 498.88 GB (299.54 GB free)
                Core Storage: disk0s2 499.25 GB Online
        MATSHITADVD-R   UJ-8A8
    USB Information: ℹ️
        Western Digital My Passport 0748 500.07 GB
            EFI (disk3s1) <not mounted> : 210 MB
            My Passport (disk3s2) /Volumes/My Passport : 499.73 GB (126.16 GB free)
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.quark.driver.Tether (1.1.0d4 - SDK 10.4) [Click for support]
        [loaded]    com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6) [Click for support]
        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]
        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]
        [not loaded]    com.wdc.driver.USBHP (1.0.11) [Click for support]
        [loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Click for support]
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.gamed.plist
        [killed]    com.apple.Maps.pushdaemon.plist
        [killed]    com.apple.printtool.agent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        6 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.emond.aslmanager.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.wdhelper.plist
        [killed]    com.apple.xpc.smd.plist
        6 processes killed due to memory pressure
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.coupons.coupond.plist [Click for support]
        [running]    com.mcafee.menulet.plist [Click for support]
        [running]    com.mcafee.reporter.plist [Click for support]
        [running]    com.oracle.java.Java-Updater.plist [Click for support]
        [loaded]    org.macosforge.xquartz.startx.plist [Click for support]
    Launch Daemons: ℹ️
        [failed]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [unknown]    com.mcafee.ssm.ScanFactory.plist [Click for support]
        [unknown]    com.mcafee.ssm.ScanManager.plist [Click for support]
        [running]    com.mcafee.virusscan.fmpd.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.facebook.videochat.[redacted].plist [Click for support]
        [failed]    com.facebook.videochat.[redacted].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        WDSecurityHelper    UNKNOWN  (missing value)
        WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
        WDDriveUtilityHelper    UNKNOWN  (missing value)
        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
    Internet Plug-ins: ℹ️
        SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
    User internet Plug-ins: ℹ️
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Stamps.com: Version: 1.1.13 [Click for support]
        DISH Anywhere Player: Version: 2.7.2.0 [Click for support]
    Safari Extensions: ℹ️
        SiteAdvisor
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 498.88 GB Disk used: 199.33 GB
        Destinations:
            My Passport [Local]
            Total size: 499.73 GB
            Total number of backups: 29
            Oldest backup: 2013-05-17 22:06:43 +0000
            Last backup: 2015-03-27 16:16:56 +0000
            Size of backup disk: Too small
                Backup size 499.73 GB < (Disk used 199.33 GB X 3)
    Top Processes by CPU: ℹ️
             6%    backupd
             5%    WindowServer
             1%    Google Chrome
             1%    loginwindow
             1%    mtmd
    Top Processes by Memory: ℹ️
        289 MB    Google Chrome Helper
        189 MB    Google Chrome
        84 MB    backupd
        78 MB    Mail
        77 MB    Finder
    Virtual Memory Information: ℹ️
        17 MB    Free RAM
        1.22 GB    Active RAM
        1.22 GB    Inactive RAM
        996 MB    Wired RAM
        54.55 GB    Page-ins
        1.93 GB    Page-outs
    Diagnostics Information: ℹ️
        Apr 14, 2015, 03:11:54 PM    /Library/Logs/DiagnosticReports/softwareupdated_2015-04-14-151154_[redacted].cp u_resource.diag [Click for details]

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • "A problem occurred with this webpage so it was reloaded" infinite loop

    Hello,
    I recently begun encountering the message "A problem occured with this webpage so it was reloaded" on a consistent basis. It shows up every time I load any web page. When the page reloads I receive the message again, and so on.
    Things I have tried:
    *Restart Safari
    *Restart computer
    *Clear cache, history, etc.
    *Reset safari
    The results are the same regardless. I have provided below a copy of the most recent crash log.
    Process:         com.apple.WebKit.WebContent [2126]
    Path:            /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
    Identifier:      com.apple.WebKit.WebContent
    Version:         9537 (9537.75.14)
    Build Info:      WebKit2-7537075014000000~5
    Code Type:       X86-64 (Native)
    Parent Process:  ??? [1]
    Responsible:     Safari [627]
    User ID:         501
    Date/Time:       2014-09-27 18:10:58.109 +0800
    OS Version:      Mac OS X 10.9.5 (13F34)
    Report Version:  11
    Anonymous UUID:  BA5C112E-345B-0E2E-6183-690BDFE4B514
    Sleep/Wake UUID: D1E217A1-0F29-4B79-99C2-C0EAC2AFBF58
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000000f4
    VM Regions Near 0xf4:
    -->
        __TEXT                 000000010bb45000-000000010bb46000 [    4K] r-x/rwx SM=COW  /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
    Application Specific Information:
    Bundle controller class:
    BrowserBundleController
    Process Model:
    Multiple Web Processes
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.WebKit2             0x000000010c127316 ***::HashTable<WebCore::ScrollableArea*, WebCore::ScrollableArea*, ***::IdentityExtractor, ***::PtrHash<WebCore::ScrollableArea*>, ***::HashTraits<WebCore::ScrollableArea*>, ***::HashTraits<WebCore::ScrollableArea*> >::begin() const + 4
    1   com.apple.WebKit2             0x000000010c0d5b07 WebKit::WebPage::recomputeShortCircuitHorizontalWheelEventsState() + 217
    2   com.apple.WebKit2             0x000000010c0d59be WebKit::WebFrameLoaderClient::dispatchDidLayout() + 58
    3   com.apple.WebCore             0x000000010edaa3f7 WebCore::FrameView::performPostLayoutTasks() + 311
    4   com.apple.WebCore             0x000000010ed934e0 WebCore::FrameView::layout(bool) + 2624
    5   com.apple.WebCore             0x000000010eda5be7 WebCore::FrameView::visibleContentsResized() + 135
    6   com.apple.WebCore             0x000000010ed94676 WebCore::ScrollView::updateScrollbars(WebCore::IntSize const&) + 1862
    7   com.apple.WebCore             0x000000010eda5b48 WebCore::ScrollView::setContentsSize(WebCore::IntSize const&) + 104
    8   com.apple.WebCore             0x000000010ed40803 WebCore::FrameView::setContentsSize(WebCore::IntSize const&) + 67
    9   com.apple.WebCore             0x000000010eda57a5 WebCore::FrameView::adjustViewSize() + 165
    10  com.apple.WebCore             0x000000010ed932a5 WebCore::FrameView::layout(bool) + 2053
    11  com.apple.WebCore             0x000000010f304917 WebCore::Document::updateLayoutIgnorePendingStylesheets(WebCore::Document::RunP ostLayoutTasks) + 119
    12  com.apple.WebCore             0x000000010f0fb24d WebCore::Element::focus(bool, WebCore::FocusDirection) + 77
    13  com.apple.WebCore             0x000000010f159f29 WebCore::jsElementPrototypeFunctionFocus(JSC::ExecState*) + 121
    14  ???                           0x00005aca41a01045 0 + 99824730902597
    15  com.apple.JavaScriptCore       0x000000010e66f433 JSC::Interpreter::executeCall(JSC::ExecState*, JSC::JSObject*, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 595
    16  com.apple.JavaScriptCore       0x000000010e66f1d5 JSC::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 69
    17  com.apple.WebCore             0x000000010eeff46a WebCore::JSMainThreadExecState::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 154
    18  com.apple.WebCore             0x000000010eefc1bc WebCore::JSEventListener::handleEvent(WebCore::ScriptExecutionContext*, WebCore::Event*) + 892
    19  com.apple.WebCore             0x000000010eefbd69 WebCore::EventTarget::fireEventListeners(WebCore::Event*, WebCore::EventTargetData*, ***::Vector<WebCore::RegisteredEventListener, 1ul, ***::CrashOnOverflow>&) + 633
    20  com.apple.WebCore             0x000000010ed3df47 WebCore::EventTarget::fireEventListeners(WebCore::Event*) + 359
    21  com.apple.WebCore             0x000000010edd7680 WebCore::DOMWindow::dispatchEvent(***::PassRefPtr<WebCore::Event>, ***::PassRefPtr<WebCore::EventTarget>) + 160
    22  com.apple.WebCore             0x000000010edf5522 WebCore::DOMWindow::dispatchLoadEvent() + 386
    23  com.apple.WebCore             0x000000010ed91c1d WebCore::Document::implicitClose() + 333
    24  com.apple.WebCore             0x000000010ed91587 WebCore::FrameLoader::checkCompleted() + 311
    25  com.apple.WebCore             0x000000010ee35a01 WebCore::CachedResourceLoader::loadDone(WebCore::CachedResource*) + 65
    26  com.apple.WebCore             0x000000010ee35982 WebCore::SubresourceLoader::notifyDone() + 82
    27  com.apple.WebCore             0x000000010ee34e4f WebCore::SubresourceLoader::didFinishLoading(double) + 175
    28  com.apple.WebKit2             0x000000010c0e4fa5 WebKit::WebResourceLoader::didReceiveWebResourceLoaderMessage(CoreIPC::Connecti on*, CoreIPC::MessageDecoder&) + 541
    29  com.apple.WebKit2             0x000000010c0e47e4 WebKit::NetworkProcessConnection::didReceiveMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 138
    30  com.apple.WebKit2             0x000000010c0c04d9 CoreIPC::Connection::dispatchMessage(***::PassOwnPtr<CoreIPC::MessageDecoder>) + 101
    31  com.apple.WebKit2             0x000000010c0c0402 CoreIPC::Connection::dispatchOneMessage() + 106
    32  com.apple.WebCore             0x000000010ed05a1d WebCore::RunLoop::performWork() + 557
    33  com.apple.WebCore             0x000000010ed057d2 WebCore::RunLoop::performWork(void*) + 34
    34  com.apple.CoreFoundation       0x000000010c7765b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
    35  com.apple.CoreFoundation       0x000000010c767c62 __CFRunLoopDoSources0 + 242
    36  com.apple.CoreFoundation       0x000000010c7673ef __CFRunLoopRun + 831
    37  com.apple.CoreFoundation       0x000000010c766e75 CFRunLoopRunSpecific + 309
    38  com.apple.HIToolbox           0x0000000113c86a0d RunCurrentEventLoopInMode + 226
    39  com.apple.HIToolbox           0x0000000113c867b7 ReceiveNextEventCommon + 479
    40  com.apple.HIToolbox           0x0000000113c865bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
    41  com.apple.AppKit               0x00000001110bf24e _DPSNextEvent + 1434
    42  com.apple.AppKit               0x00000001110be89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    43  com.apple.AppKit               0x00000001110b299c -[NSApplication run] + 553
    44  com.apple.AppKit               0x000000011109d783 NSApplicationMain + 940
    45  com.apple.XPCService           0x00000001164fbc0f _xpc_main + 385
    46  libxpc.dylib                   0x000000010da63bde xpc_main + 399
    47  com.apple.WebKit.WebContent   0x000000010bb45ba0 0x10bb45000 + 2976
    48  libdyld.dylib                 0x000000010d7595fd start + 1
    Thread 1:
    0   libsystem_kernel.dylib         0x000000010d8f0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x000000010da07f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x000000010da0afb9 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x000000010d8f1662 kevent64 + 10
    1   libdispatch.dylib             0x000000010d722421 _dispatch_mgr_invoke + 239
    2   libdispatch.dylib             0x000000010d722136 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib         0x000000010d8f0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x000000010da07f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x000000010da0afb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib         0x000000010d8f0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x000000010da07f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x000000010da0afb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x000000010d8f0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x000000010da07f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x000000010da0afb9 start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x000000010d8eca1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x000000010d8ebd18 mach_msg + 64
    2   com.apple.CoreFoundation       0x000000010c767f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x000000010c767539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x000000010c766e75 CFRunLoopRunSpecific + 309
    5   com.apple.AppKit               0x000000011125f05e _NSEventThread + 144
    6   libsystem_pthread.dylib       0x000000010da06899 _pthread_body + 138
    7   libsystem_pthread.dylib       0x000000010da0672a _pthread_start + 137
    8   libsystem_pthread.dylib       0x000000010da0afc9 thread_start + 13
    Thread 7:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib         0x000000010d8eca1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x000000010d8ebd18 mach_msg + 64
    2   com.apple.CoreFoundation       0x000000010c767f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x000000010c767539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x000000010c766e75 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation           0x000000010bbbbff7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    6   com.apple.Foundation           0x000000010bbbbdfb __NSThread__main__ + 1318
    7   libsystem_pthread.dylib       0x000000010da06899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x000000010da0672a _pthread_start + 137
    9   libsystem_pthread.dylib       0x000000010da0afc9 thread_start + 13
    Thread 8:: WebCore: Scrolling
    0   libsystem_kernel.dylib         0x000000010d8eca1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x000000010d8ebd18 mach_msg + 64
    2   com.apple.CoreFoundation       0x000000010c767f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x000000010c767539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x000000010c766e75 CFRunLoopRunSpecific + 309
    5   com.apple.CoreFoundation       0x000000010c81c811 CFRunLoopRun + 97
    6   com.apple.WebCore             0x000000010edb23b4 WebCore::ScrollingThread::initializeRunLoop() + 244
    7   com.apple.JavaScriptCore       0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
    8   libsystem_pthread.dylib       0x000000010da06899 _pthread_body + 138
    9   libsystem_pthread.dylib       0x000000010da0672a _pthread_start + 137
    10  libsystem_pthread.dylib       0x000000010da0afc9 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib         0x000000010d8f0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x000000010da07f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x000000010da0afb9 start_wqthread + 13
    Thread 10:: JavaScriptCore::BlockFree
    0   libsystem_kernel.dylib         0x000000010d8f0716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x000000010da08c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore       0x000000010e60a106 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
    3   com.apple.JavaScriptCore       0x000000010e609c25 JSC::BlockAllocator::blockFreeingThreadMain() + 117
    4   com.apple.JavaScriptCore       0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x000000010da06899 _pthread_body + 138
    6   libsystem_pthread.dylib       0x000000010da0672a _pthread_start + 137
    7   libsystem_pthread.dylib       0x000000010da0afc9 thread_start + 13
    Thread 11:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x000000010d8f0716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x000000010da08c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore       0x000000010e60a727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore       0x000000010e60a5b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x000000010da06899 _pthread_body + 138
    6   libsystem_pthread.dylib       0x000000010da0672a _pthread_start + 137
    7   libsystem_pthread.dylib       0x000000010da0afc9 thread_start + 13
    Thread 12:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x000000010d8f0716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x000000010da08c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore       0x000000010e60a727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore       0x000000010e60a5b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x000000010da06899 _pthread_body + 138
    6   libsystem_pthread.dylib       0x000000010da0672a _pthread_start + 137
    7   libsystem_pthread.dylib       0x000000010da0afc9 thread_start + 13
    Thread 13:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x000000010d8f0716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x000000010da08c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore       0x000000010e60a727 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore       0x000000010e60a5b8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x000000010e5fef4f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x000000010da06899 _pthread_body + 138
    6   libsystem_pthread.dylib       0x000000010da0672a _pthread_start + 137
    7   libsystem_pthread.dylib       0x000000010da0afc9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000119a63c00  rbx: 0x0000000119a31800  rcx: 0x0000000119c48e01  rdx: 0x00007fff540b88a0
      rdi: 0x00000000000000ec  rsi: 0x00007fff540b88a8  rbp: 0x00007fff540b8870  rsp: 0x00007fff540b8870
       r8: 0x00000000ffffffff   r9: 0x0000000000000001  r10: 0x00007f8a2a0401e0  r11: 0x000000011fbf2b80
      r12: 0x00000000000000ec  r13: 0x0000000119a63c00  r14: 0x0000000119a25b98  r15: 0x0000000119a368c0
      rip: 0x000000010c127316  rfl: 0x0000000000010202  cr2: 0x00000000000000f4
    Logical CPU:     0
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x10bb45000 -        0x10bb45ff4  com.apple.WebKit.WebContent (9537 - 9537.75.14) <B6BACFDC-3742-3AD9-AE7F-2DA7D2025DD7> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
           0x10bb4b000 -        0x10bb4bfff  WebProcessShim.dylib (7537.75.14) <23FFFAB0-3D72-3AB2-8D65-4FA8C51DB460> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcessShim.dylib
           0x10bb55000 -        0x10be55ff7  com.apple.Foundation (6.9 - 1056.16) <24349208-3603-3F5D-95CC-B379616FBEF8> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
           0x10c094000 -        0x10c285ff3  com.apple.WebKit2 (9537 - 9537.75.14) <E9508FAA-EF68-343F-8EA5-981080CBD11E> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
           0x10c46b000 -        0x10c618f27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
           0x10c63e000 -        0x10c690fff  libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
           0x10c6ec000 -        0x10c6edff7  libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
           0x10c6f7000 -        0x10c8dcfff  com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
           0x10ca52000 -        0x10ca94ff7  libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
           0x10caaf000 -        0x10cab0ff7  libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
           0x10cab6000 -        0x10cc6effb  libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
           0x10cd14000 -        0x10cdfbff7  libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
           0x10ce37000 -        0x10ce48ff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
           0x10ce53000 -        0x10cfeeff8  com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
           0x10d0f6000 -        0x10d159ffb  com.apple.SystemConfiguration (1.13.1 - 1.13.1) <339A2A90-DA25-33AF-88E5-2FB38A758FEE> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
           0x10d19b000 -        0x10d3ffffd  com.apple.security (7.0 - 55471.14.18) <83A9E8C8-06A1-3F6D-8514-C35CD0DBD370> /System/Library/Frameworks/Security.framework/Versions/A/Security
           0x10d54d000 -        0x10d54efff  libquit.dylib (161.2) <7B9C07B6-8993-32C8-89C2-23D2E7FA85BA> /usr/lib/libquit.dylib
           0x10d554000 -        0x10d554fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
           0x10d55c000 -        0x10d55dfff  liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
           0x10d568000 -        0x10d5d4fff  com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
           0x10d60e000 -        0x10d629ff7  libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
           0x10d636000 -        0x10d65fff7  libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
           0x10d670000 -        0x10d674ff7  libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
           0x10d67b000 -        0x10d685fff  libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
           0x10d694000 -        0x10d69bfff  libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
           0x10d6ab000 -        0x10d6b2ff3  libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
           0x10d6b9000 -        0x10d6baff7  libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
           0x10d6c0000 -        0x10d70efff  libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
           0x10d71f000 -        0x10d739fff  libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
           0x10d756000 -        0x10d759ff7  libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
           0x10d764000 -        0x10d764ff7  libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
           0x10d76b000 -        0x10d772ff8  liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
           0x10d780000 -        0x10d785fff  libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
           0x10d78d000 -        0x10d78fff7  libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
           0x10d797000 -        0x10d798ffb  libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
           0x10d79e000 -        0x10d7afff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
           0x10d7bd000 -        0x10d7beff7  libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
           0x10d7c7000 -        0x10d850ff7  libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
           0x10d87c000 -        0x10d87eff3  libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
           0x10d88b000 -        0x10d893fff  libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
           0x10d89c000 -        0x10d8c3ffb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
           0x10d8db000 -        0x10d8f7ff7  libsystem_kernel.dylib (2422.100.13) <498AEBD7-4194-3CF2-AA16-D5D03FFBD8C0> /usr/lib/system/libsystem_kernel.dylib
           0x10d922000 -        0x10d951fd2  libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
           0x10d961000 -        0x10d97cff7  libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
           0x10d98d000 -        0x10d9b4ff7  libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
           0x10d9d2000 -        0x10d9dbff3  libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
           0x10d9eb000 -        0x10d9f1ff7  libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
           0x10da05000 -        0x10da0cff7  libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
           0x10da1e000 -        0x10da1fff7  libsystem_sandbox.dylib (278.11) <B46E4040-A8C6-3EBC-91F8-F1CB01106614> /usr/lib/system/libsystem_sandbox.dylib
           0x10da27000 -        0x10da2bff7  libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.dylib
           0x10da35000 -        0x10da36fff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
           0x10da42000 -        0x10da47ff7  libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
           0x10da50000 -        0x10da74fff  libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
           0x10da96000 -        0x10daa6fff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
           0x10daaf000 -        0x10db99fff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
           0x10dbb5000 -        0x10dbc2ff7  libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
           0x10dbd1000 -        0x10dbd5fff  libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
           0x10dbde000 -        0x10dbdeffd  libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
           0x10dbe8000 -        0x10dbf5ff0  libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
           0x10dbfb000 -        0x10dee5fff  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
           0x10df64000 -        0x10dff4ff7  com.apple.Metadata (10.7.0 - 800.28) <04D510EA-1169-392F-9702-EE7EB00882E6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
           0x10e05c000 -        0x10e0d3fff  com.apple.CoreServices.OSServices (600.4 - 600.4) <5A44F0B5-4A24-3875-ADE4-5B47D6C7E251> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
           0x10e177000 -        0x10e1e4fff  com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
           0x10e229000 -        0x10e284ffb  com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
           0x10e2b4000 -        0x10e37eff7  com.apple.LaunchServices (572.28 - 572.28) <FC72C089-A069-3374-B80A-E041AF149F24> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
           0x10e3f3000 -        0x10e41cfff  com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
           0x10e444000 -        0x10e449fff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
           0x10e45a000 -        0x10e461fff  com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
           0x10e46f000 -        0x10e47afff  libkxld.dylib (2422.100.13) <67D079F8-6C48-3F42-9FBE-26F1ADA03DC4> /usr/lib/system/libkxld.dylib
           0x10e485000 -        0x10e490ff7  com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
           0x10e49c000 -        0x10e500fff  com.apple.datadetectorscore (5.0 - 354.5) <C9FAB401-3FE2-3221-B60C-E4F1841CA5F1> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
           0x10e546000 -        0x10e549fff  com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
           0x10e554000 -        0x10e56bff7  com.apple.CFOpenDirectory (10.9 - 173.90.1) <7BC0194E-1B40-3FCA-ACD2-235CE5D65DFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
           0x10e58d000 -        0x10e597ff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
           0x10e5a9000 -        0x10e5d1ffb  libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
           0x10e5df000 -        0x10e5dffff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
           0x10e5e6000 -        0x10e5e6fff  com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
           0x10e5f0000 -        0x10e5f0fff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
           0x10e5f6000 -        0x10e96dff6  com.apple.JavaScriptCore (9537 - 9537.78.1) <8623A109-9E9D-3E3B-A8E1-6EE447C0110C> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
           0x10ea67000 -        0x10ec03ff3  com.apple.QuartzCore (1.8 - 332.3) <BD68AF62-D369-34CD-9EA2-B4A4325696FA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
           0x10ecda000 -        0x10fb2eff7  com.apple.WebCore (9537 - 9537.78.1) <56C3D4BF-2495-3FD2-8212-91AF7DF693B8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
           0x1104a0000 -        0x1104f1ff7  com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
           0x110517000 -        0x110e36797  com.apple.CoreGraphics (1.600.0 - 599.35.4) <C8CBC664-0CD2-3C7D-A301-9B3BA731250C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
           0x110f68000 -        0x11102aff5  com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
           0x11109b000 -        0x111c11ff7  com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
           0x112399000 -        0x11249fff7  com.apple.ImageIO.framework (3.3.0 - 1044) <3BCCF2AE-CF1F-3324-A371-DF0A42C841A2> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
           0x11250d000 -        0x11257cff1  com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
           0x1125ae000 -        0x112637fff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
           0x112683000 -        0x1126c8ff6  com.apple.HIServices (1.23 - 468) <A4E9E28B-95C3-3654-85C6-E6A1C53CACFE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
           0x1126fe000 -        0x11270dff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
           0x112721000 -        0x11276eff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
           0x11279c000 -        0x1127d5ff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
           0x1127f8000 -        0x112801fff  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
           0x112815000 -        0x112818ffc  com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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           0x11accf000 -        0x11acd9ff7  com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
           0x11ad71000 -        0x11ad79ff3  libCGCMS.A.dylib (599.35.4) <67AD122A-B8DA-3C05-8B8C-1939F5064FAE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
           0x11ad81000 -        0x11ae1cff7  com.apple.PDFKit (2.9.2 - 2.9.2) <DF2CE219-6256-3A8A-BDB1-51EF556F5BC8> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/PDFKit
           0x11ae8f000 -        0x11af17ff7  com.apple.CorePDF (4.0 - 4) <92D15ED1-D2E1-3ECB-93FF-42888219A99F> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
           0x11b9e3000 -        0x11ba0bffb  libRIP.A.dylib (599.35.4) <F3C60582-1F27-335D-9C97-8CF307670F7B> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
           0x11bb1c000 -        0x11bc3efff  com.apple.avfoundation (2.0 - 651.12.1) <F82271D8-7859-322C-8BDD-4818825525AE> /System/Library/Frameworks/AVFoundation.framework/AVFoundation
           0x11bd56000 -        0x11bd6dffa  libAVFAudio.dylib (32.2) <52DA516B-DE79-322C-9E1B-2658019289D7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
           0x11bd7f000 -        0x11bdc8fff  com.apple.CoreMedia (1.0 - 1273.54) <CAB7303A-9AB2-317A-99C3-BEAA8AE8764B> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
           0x11bdf6000 -        0x11c12cfff  com.apple.MediaToolbox (1.0 - 1273.54) <CB6F6690-D44C-30B5-93AB-CAB198D51884> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
           0x11c1da000 -        0x11c628fef  com.apple.VideoToolbox (1.0 - 1273.54) <4699BB55-7387-3981-9217-869215F00CA9> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
           0x11c683000 -        0x11c6cfffe  com.apple.CoreMediaIO (408.0 - 4570) <72371044-3FF2-3538-8EE1-C7C20F7C60A0> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
           0x11c6f7000 -        0x11c70dfff  com.apple.CoreMediaAuthoring (2.2 - 947) <F1886A05-1C29-3F88-88C0-4A1013530AD1> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
           0x11c725000 -        0x11c854fef  com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
           0x11c88c000 -        0x11c8bbff7  com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
           0x11c8c6000 -        0x11c8cbff7  com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
           0x11c8d6000 -        0x11c8d8fff  com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
           0x11c8de000 -        0x11ccb5fef  com.apple.CoreAUC (6.25.00 - 6.25.00) <2D7DC96C-BA83-3220-A03F-C790D50A23D8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
           0x11ccc2000 -        0x11cccaff7  com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
           0x11ccd1000 -        0x11cd38ff7  com.apple.CoreUtils (2.0 - 200.34.4) <E53B97FE-E067-33F6-A9C1-D4EC2A20FB9F> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
           0x11cd64000 -        0x11cdb1fff  com.apple.AppleVAFramework (5.0.27 - 5.0.27) <B28D0F5C-EEDD-3586-8986-33BC79E8DE56> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
           0x11db52000 -        0x11dcf2ff7  GLEngine (9.6.1) <EC1A6BE4-30FF-3DC4-96B9-F7F07B1FBF28> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
           0x11dd2e000 -        0x11de94fff  libGLProgrammability.dylib (9.6.1) <49F2FEFE-CEA2-3C30-A669-F55CC813EEFF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
           0x11deb9000 -        0x11debdfff  com.apple.IOAccelerator (98.23 - 98.23) <A5174BEC-A27D-34D8-AB7B-B86962FFAEBA> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
           0x11dec5000 -        0x11ded0fff  libGPUSupportMercury.dylib (9.6.1) <91EA3F24-40FA-3B61-9FFC-F038CCD4079C> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
           0x11e2d8000 -        0x11e301fff  GLRendererFloat (9.6.1) <DE3C5DE1-3F2F-3F3C-BC34-20EBA567A1E8> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
           0x11e30a000 -        0x11e313ff7  libcldcpuengine.dylib (2.3.58) <645ABD2F-C93B-3943-8B07-BBC08B904253> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
           0x11e319000 -        0x11e3eaff1  com.apple.DiskImagesFramework (10.9 - 371.1) <DCCAADEC-35D5-3968-8B39-358ACC56ADC4> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
           0x11e44a000 -        0x11e502ff7  com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
           0x11e56a000 -        0x11e574ff7  libcsfde.dylib (380) <A5CF6F85-0537-399F-968B-1536B1235E65> /usr/lib/libcsfde.dylib
           0x11e57f000 -        0x11e5c4fff  libcurl.4.dylib (78.92.2) <FE790105-B56B-3972-96F4-E133764FF735> /usr/lib/libcurl.4.dylib
           0x11e5d4000 -        0x11e605fff  com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.fr

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" '/S*/*/Ca*/*xpc* >&- ||echo No' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors XPC\ cache );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 50 32 52;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Problem Description: ORA-07445: exception encountered: core dump [drexumcx(

    Hi,
    let me know which solution option i wish to pursue:
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    Oracle RDBMS 11.1.0 and newer. In Oracle RDBMS 11.1.0 and newer, this problem should no longer occur.
    OR
    2. The fix for unpublished Bug 5160122 "TEXT QUERY DEADLOCK WITH GATHER_STATS_JOB, THEN COREDUMP ORA-7445 [DREXUMCX]" is included in
    Oracle RDBMS 10.2.0.5.0. With the 10.2.0.5.0 patchset installed, this problem should no longer occur.
    OR
    3. With the fix for unpublished Bug 5160122 "TEXT QUERY DEADLOCK WITH GATHER_STATS_JOB, THEN COREDUMP ORA-7445 [DREXUMCX]" installed
    against 10.2.0.4.0 on Linux x86-64, this problem should no longer occur.
    Regards.
    Prasad

    Problem Description: ORA-07445: exception encountered: core dump [drexumcx(
    stop MULTI-POSTING same problem

  • Workaround for the Fade/Appear blocky text problem in IE

    Just wanted to share with folks a workaround for the IE
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    It turns out if you set the 'background' CSS property on the
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    #description {
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    filter: alpha(opacity=0);
    background: white;
    So if folks have been avoiding the use of effects because it
    makes things look terrible in IE, you now have a workaround.
    --== Kin ==--

    I was using spry's AppearFade effect to transition between
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    Well, after working on it for a while, I got to thinking,
    "This problem is specific to text rendered in MicroSofts
    browser"... "Hmmm, I wonder".
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    Serif",Arial, Geneva, sans-serif; ].
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  • Problem description: My  macbook pro since this afteon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click-  EtreCheck

    My computer
    Problem description:
    My  macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
    EtreCheck version: 2.1.8 (121)
    Report generated 31 de março de 2015 18:29:15 BRT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 250
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 512 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320,07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.trusteer.rapport.rapportd.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [running]    com.trusteer.rooks.rooksd.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN Hidden (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Stickies    Application  (/Applications/Stickies.app)
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        npsf_cef: Version: sf 3.3.1.1 [Click for support]
        Google Earth Web Plug-in: Version: Unknown
    Safari Extensions: ℹ️
        DivX HiQ
        DivX Plus Web Player HTML5 <video>
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        Perian  [Click for support]
        Trusteer Endpoint Protection  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
        Destinations:
            Time Machine Backups [Local]
            Total size: 999.86 GB
            Total number of backups: 60
            Oldest backup: 2012-07-15 01:16:54 +0000
            Last backup: 2015-03-29 19:28:06 +0000
            Size of backup disk: Excellent
                Backup size 999.86 GB > (Disk size 318.84 GB X 3)
    Top Processes by CPU: ℹ️
            97%    rapportd
             3%    WindowServer
             1%    mds
             0%    fseventsd
             0%    distnoted
    Top Processes by Memory: ℹ️
        155 MB    Safari
        120 MB    Finder
        86 MB    rapportd
        86 MB    WindowServer
        69 MB    mds_stores
    Virtual Memory Information: ℹ️
        12.56 GB    Free RAM
        2.53 GB    Active RAM
        428 MB    Inactive RAM
        1.66 GB    Wired RAM
        1.04 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 31, 2015, 06:00:15 PM    Self test - passed
        Mar 31, 2015, 01:13:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
        Mar 31, 2015, 01:05:42 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
        Mar 31, 2015, 12:24:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
        Mar 30, 2015, 05:45:38 PM    /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
        Mar 30, 2015, 01:52:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
        Mar 29, 2015, 05:55:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
        Mar 29, 2015, 01:06:38 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
        Mar 29, 2015, 01:02:47 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hang

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    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
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    Alternatively, see:
    Reinstall OS X Without Erasing the Drive
    Choose the version you have installed now:
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • Popup from ALV for displaying full text = problems!!!

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